The day before my trip I get an email saying my location for pickup is changed and it was 45 minutes away and I couldn’t pick it up until 2 hours after I originally scheduled to pick it up. Then after telling me a final price on the phone including change, they say it’s actually 400 dollars more expensive because of “taxes” are taxes 15% now??Then they tell me I have to make sure I return it on the same amount of gas I got it but 45 minutes of driving was just me returning home from that far away pick up location. Then I ask the customer service guy to help me put my car on the dolley because I had never done it and he tells me they technically aren’t supposed to at that location when I specifically said on the phone I needed a location where they could help me hook it up. The uhaul shook like it was about to come apart like it was made out of legos the entire trip, extremely uncomfortable and stressful on top of it getting 9 miles to the gallon on a cross country trip. Terrible experience, I will make sure to tell anyone I know to stay far away from uhaul and use any other option available
JULIAN J
Advanced Property Maintenance
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Castle Rock, CO 80104
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- 4.0 Average Customer Rating
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The hitch was placed in the Crystal Valley location without issue. I reserved a 5x8 trailer and requested an enclosed ramp version so I could fit a queen sized bed. On the day of pick up, I was notified that my “trailer” was ready and it was to be an open style which was not what I reserved for out of state move. I was then told to drive 1.5 hours away to get what I reserved and no guarantee that it would have a ramp! The staff at the Crystal Valley location where I made the arrangements told me I could rent a 6x12 instead to fit my bed and other belongings. I stopped in Flagstaff Arizona at a u-Haul because I was feeling a shimmy. The man there told me my SUV was only rated to pull 2000 pounds on my transmission!! The Crystal Valley staff told me it would be fine to pull a trailer up to 4400 pounds but did not even mention transmission capabilities. I could have easily destroyed my transmission! I drove the least hilly route to my destination and took it slow as a result, causing 6 more hours on the road. The staff was VERY irresponsible to have allowed me to take a trailer that large when my SUV should not be pulling it. . U-Haul needs to allow customers to actually receive what they reserve and not be forced to drive 90 miles to get what they reserved and still not be guaranteed the desired equipment! Lastly, I purchased a hitch lock from U-Haul which was put on by the Gilbert location worker after putting the trailer on my hitch. He gave me the WRONG keys to the lock which I discovered upon return of the trailer in San Diego, CA!! The U-Haul person was able to use another lock and key set to unlock the hitch lock luckily. Just a disastrous experience all throughout!
TAMARA RThis location on 543 S Gilbert is always good to us! They are our go to place when we need any Uhaul services. They have a great team that makes the process quick and efficient.
Tracy CGreat service. Highly recommend.
ANDREA LThe AB Movers I hired were fantastic. I would definitely use them again
BRENT P