Customer Reviews for Advanced Property Maintenance
(U-Haul Neighborhood Dealer)

Rating:

3.0

I will never use uhaul again. This company is extremely poor at customer service. I was told the afternoon before my pickup date that the equipment I was renting was not available. Then I was charged extra for another truck. Then I was on the phone and trying to ask questions and the people either transferred me to another person or was hung up on. This company just plan sucks!!!!!!!!!!

Rating:

5.0

Fantastic service

Rating:

3.0

While the customer service rep was really friendly when we had to return the truck, the truck we did receive was in disrepair. The rep admitted that alterations were made to the truck and that's why it was so poor functioning. Our only option was to rent a truck that was half the size, causing us to make multiple trips, which we had not planned for. Furthermore, when we disputed the bill, we never received a call from anyone regarding our dispute and instead, we received a receipt with a promissory note attached with my forged signature, requesting that we pay an extra $40. I would request that Uhaul make some regular visits to these facilities to verify that the trucks are all in good, operational condition, including taking a test drive. While we understand large moving trucks aren't the smoothest ride, they shouldn't be so bumpy that you're flying out of your seat and feel unsafe driving about 30 mph.

Rating:

5.0

Provide them the pick up location they requested or at least one that’s not 30 miles away.

Rating:

3.0

Need longer hours 8 to 3 makes it hard for a drop off

Rating:

5.0

Super simple and very nice young lady and the desk.

Rating:

5.0

Excellent service. Super friendly! Thank you

Rating:

3.0

The truck roof leaks. Got my boxes wet in the over cab storage.

Rating:

4.0

I was charged $24.95 for gas and I had filled it to where it was supposed to to be

Rating:

4.0

Dropped off after hours. No contact with personnel.

Rating:

3.0

We came half an hour before the office was closed and the person in the office was not very receptive to clarify our doubts. We had to call the corporate to clarify our doubts. It would have been great if the person was able to explain how to use the vehicle.

Rating:

5.0

Friendly and great service.

Rating:

5.0

Excellent experience for a U-Haul! Would absolutely recommend this location

Rating:

5.0

It was closed when I dropped off the truck

Rating:

4.0

Friendly agent/young female, don't know her name, unfortunately.

Rating:

3.0

While the guy was nice, the truck was junk. I will never rent from a mom and pop U-Haul location ever again.

Rating:

5.0

Great everything I love y’all

Rating:

5.0

Friendly, all in order, everything went well. Very Pleased by service and vehicle condition.

Rating:

5.0

The on-site representative was awesome! Friendly, helpful, and on top of everything. Will use again if necessary!

Rating:

2.0

The tank was below half and I put $15 dollars in after I was done and it was over half. Then they still charged me $12 on extra for some unknown reason. Shady

Rating:

4.0

Would be helpful to post business hours. Arrived at 4:00 pm only to find them closed for the day.

Rating:

5.0

The lady was very nice and help due tow the damage the other location done, it took her a while to fix it to be able to get my car off the tow dolly, she also informed the contact you all because it could be a very bad accident, and a huge law suit due to the way the other location put my car on the dolly

Rating:

5.0

No hiccups!

Rating:

5.0

The person who helped me was amazing. Very friendly and refreshing

Rating:

3.0

When the service rep hooked up the trailer, he failed to tighten the hitch nut all the way. When we loaded the bike, the trailer hitch popped off, lifting the younger up and just missed my face/head. It scratched the tail gate of my truck, as well as the emblem. This tech needs to be retrained/certified on how to properly attach a trailer.

Rating:

5.0

The truck has less than 1/4 gas in tank which ended up being about 50 miles worth gas. Honestly it pissed me off when I needed to put gas in during the move

Rating:

3.0

Overcharged they had wrong starting mileage. Now have to go through the hassle of getting our money back. Will not use uhaul again.

Rating:

3.0

I received a message that I had not returned the truck on time, when I did in fact return the truck on time. The message was very accusatory and after I responded, I never received any further response confirming that I there was a mistake. This location needs to check their inventory better and then respond when it is discovered to be an error on their end. Leaving customers in the dark after accusing them of stealing vehicles isn’t a great business practice.

Rating:

3.0

I reserved the equipment for 10:00 am (24 hours) and I got there at 9:33 am. When the associate completed the transaction, your computer system tried to charge me for a two day rental (24 hours and 23 minutes)!! This process is awful!! It would be intuitive that I wanted the equipment for only for 24 hours ( as I indicated in the online rental. Therefore you need to change your system whereby the associate’s rental time automatically overrides the online requested time. This caused a delay in getting the equipment and distrust of the associate. The online price and his price did not agree until we figured out what was happening! This was not a good experience!!!

Rating:

5.0

I arrived 2 minutes after closing, and I knew that, and was planning on using the app to check in. Instead, the fella running the location stayed after hours to get the truck and trailer checked in and me on my way. Great job, and a great experience.

Rating:

5.0

The young lady that helped us was very nice and went out of her way to make sure everything was perfect for us. Thank you!

Rating:

5.0

I have rented many times from this location..always friendly and fast..

Rating:

3.0

The back of the van was dirty. The oil needed to be changed and the window wiper fluid was low.

Rating:

3.0

Called Monday and no answer all day, voicemail box was full and couldn’t leave a message. Trailer lights had a short and kept flickering out and on. Returned on Sunday, rental was til Monday morning but they said couldn’t compensate me for anything. Drove in dark at 4am, hoping not to get a ticket or accident in the dark! Even purchased another pig tail to verify trailer and not the connection to the vehicle! BAD on this!

Rating:

3.0

Truck engine light came on and broke down on I-25. Hose broke, poor maintenance.

Rating:

1.0

The drop off location was a dump. It looked like a junkyard. I dropped off the truck after 6 PM, so I didn’t interact with any staff. The return process wirh the app was confusing and cumbersome. I was tired from a long day of moving and I didn’t want to deal with a complicated process.

Rating:

5.0

Easy in and out, friendly staff.

Rating:

3.0

No attendant

Rating:

5.0

U-haul app crashed when returning the rental

Rating:

3.0

It would have been great to have someone on staff present for the pickup. It was clear that it was a self pickup situation.

Rating:

5.0

Everything was ready for me when I got there. Sam was Great to work with!!

Rating:

5.0

I see nothing the staff was very helpful and vehicle operated without any issues and was very clean and well maintained when we picked it up. Only issue was we could not get the u haul app to work for checking the truck back in.

Rating:

5.0

Everything was Great!

Rating:

3.0

1st: Uhaul called me at 4:30PM the day before I was to pick up my truck & tow dolly, and said I had to pick it up in a different city, Castle Rock and they didn't open til 10AM. I paid the movers to wait while I drove to pick it up. The girl that called was rude and said all I can do for you is give yo 60 free miles, I wasn't paying for miles anyway, BIG DEAL! This through the whole trip off. The truck was dirty, and the chain on the dolly didn't have a hook, so it came loose and I got pulled over for the it dragging. They couldn't even give it to me with a full tank, it said "A LITTLE OVER HALF". I filled it a little above 1/2.when I returned it, it was closer to 1/2 tank. After returning the truck the inspector said I owed $12 for gas. After spending $1,500 on this truck. If you would have gave it to me full I would have returned it FULL NONE OF THIS "LITTLE BIT ABOVE HALF" Bullshit!!! to get another $12 from me. VERY DISAPOINTED

Rating:

5.0

We dropped the Uhaul off by parking it in the parking lot and dropping the keys into the drop box. So we didn't interact with anyone and didn't see the inside of their facility.

Rating:

1.0

Worst experience ever. We booked for Elizabeth pick up of truck, was moved to Castle Rock without our approval. One poor young man was trying to handle a slew of problems and field manager would not answer phone. Waited 1.5 hours to get truck then engine light came on. Very unpleasant experience.

Rating:

3.0

Location was ok, just a dirt lot, but there was no one there to help in person. We had an issue where the wind and rain got bad, and it closed the U-Haul door with the key inside with the truck still running. We called U-Haul for help but wait time was 17 minutes, but they at least reset my app to make sure it worked, and I could do roadside assistance. However, roadside assistance was very slow, it took 2 hours just to be accepted and then it was going to take 2 more hours for someone to be dispatched. We were there for 3 hours and ended up going through a private key person o help for half the price. U-Haul staff on the chat were not empathetic and unhelpful. They kept saying someone was calling and texting me about the roadside assistance, but no one ever called or texted. I had to get back on the chat multiple times for updates and help.

Rating:

1.0

I had a very disappointing and horrible experience and the manager didn’t seem to care. They failed to hitch the trailer correctly thus almost causing me to have an accident with my car among other things.

Rating:

2.0

I dropped the truck off and the employee (he admitted he was new) had no clue what to do. I asked repeatedly if I needed to sign anything or do anything and he said no but I didn't get a return confirmation email (or text) until I called corporate the following day. They informed me that it hadn't been logged in as returned. I also returned unused packing materials and when I called to ask about a refund was informed that this location doesn't do returns so I had to drive back and pick up my materials so I could take them to another location.

Rating:

1.0

Service and the staff was great! Your dispatch team sucks!!!

Rating:

4.0

I couldn't use the online check-in because they didn't allocate the truck to my account so I had to go into the store. It's not a big deal because the business was open but if it wasn't open that would have been a really big deal

Rating:

1.0

U-Haul Neighborhood Dealer Add a photo U-Haul Neighborhood Dealer 3.8 (107) $ Truck rental agency in Castle Rock, ColoradoClosed OVERVIEW SERVICES DIRECTORY REVIEWS PHOTOS ABOUT Google review summary 5 4 3 2 1 3.8 (107) Reviews All trailer9 call6 pickup3 price3 Sort by Most relevant Newest Highest Lowest Sherri Glover 14 reviews·13 photos Don't trust these guys when it comes to mileage. We used this truck within Castle Rock for MAYBE 25 miles, but were charged for 79 miles! That's a $65 difference. They claim that's what the in and out mileage adds up to. When I told him … More Craig Varriano 5 reviews·3 photos a year ago The truck was dirty upon arrival, had to sweep out before i used it. Was told a different price on mileage and was charged another price. Engine light was on and told it was ok. Photo 1 in review by Craig Varriano Photo 2 in review by Craig Varriano Photo 3 in review by Craig Varriano Tony Davis 6 reviews 5 months ago I made a reservation on the website but when I got to the office it was closed. I wasted money on an Uber to get there only to have to order another Uber. . No one there and no one answering the phone. I had to go to a different u haul to get a truck. Shawn Shenton Local Guide·122 reviews·1 photo 4 months ago Nice staff and Don't trust these guys when it comes to mileage. We used this truck within Castle Rock for MAYBE 25 miles, but were charged for 79 miles! That's a $65 difference. They claim that's what the in and out mileage adds up to. When I told him exactly the routes we took and that it added up to less than 25 miles, he asked if we had a picture of the odometer. The text to verify the mileage came thru while my husband was driving and by the time he could check it, it had expired. Wouldn't consider at all that something was amiss. Bad customer service; will not be using again.

Rating:

1.0

Keep your agreements

Rating:

2.0

This location needs to be cleaned up. The staff were friendly and knowledgeable, but the grounds were muddy and had large ruts in the ground making it difficult to move the equipment around on the property. The office area was filthy. We had driven over an hour to get there, and needed use the restroom once we git there. It was disgusting. They need to take a little more pride in their place of work.

Rating:

5.0

Attendant was most helpful. Great service.

Rating:

5.0

Great service!