Customer Reviews for Advantage Automobile Investments Inc
(U-Haul Neighborhood Dealer)

1,628 reviews

677 Great Rd   Littleton, MA 01460

(978) 800-0440

Location Hours

  • Mon-Thur: 9 am - 6 pm
  • Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 11 am - 4 pm
Special Operating Hours
  • 10/2/2022: 11:00 am - 3:00 pm

Services at this Location:

Contact Us

(978) 800-0440

677 Great Rd
Littleton, MA 01460

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 6 pm
  • Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 11 am - 4 pm
Special Operating Hours
  • 10/2/2022: 11:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Rich is great to work with. A real straight-shooter. I will come back to him the next time I need to rent a truck.

Spencer H. 
Rating:
5.0

Customer did not leave a comment.

stacie K. 
Rating:
5.0

Customer did not leave a comment.

Marie B. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

This location, and U-Haul in general, we're awesome to work with. I'll look to you first for any future truck needs I ever have.

Nathaniel S. 
Rating:
1.0

They forgot to give me my furniture pads and furniture dolly. Then called me saying I stole it and charged for it. Then called back later saying they just forgot to give it to me, apologized, and refunded me. Doesn't seem very organized or well managed over there. Would not return.

Brianna C. 
Rating:
5.0

Customer service was superb. Vehicle was clean and well cared for. Thank you. Roland

Roland G. 
Rating:
1.0

When I rent a truck in Leominster, and I am notified a day before that I would have to drive an hour away to get one from a location that I did not rent from when there were three locations in leominster that I could rent from, the supervisor was rude and not helpful at all.

Mary B. 
Rating:
5.0

The people are fantastic

Mike S. 
Rating:
5.0

Convenient, courteous and well run and very friendly.

Brian B. 
Rating:
5.0

This is mine second time at this location and I am so very please with the folks there

joseph S. 
Rating:
5.0

Customer did not leave a comment.

Mohamed O. 
Rating:
4.0

I was disappointed that the front tire needed air. 2 days later found out that it was not a one time thing.

pam D. 
Rating:
5.0

The customer service was fantastic. The staff communicated very well and went the extra mile in helping us with our reservation. I highly recommend this location!

John B. 
Rating:
5.0

Customer did not leave a comment.

andrew P. 
Rating:
5.0

Customer did not leave a comment.

jody S. 
Rating:
5.0

Best location I've ever used, Holly was so friendly and helpful

Alyssa A. 
Rating:
4.0

Customer did not leave a comment.

Bob G. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
5.0

Customer did not leave a comment.

Seshu K. 
Rating:
5.0

Great service at this location. The manager was excellent. Richard took time to help with setting up the trailer on my car.

John G. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Great location and the service was excellent and made it easy for me to rent. I've rented here before with the same results. Good job.

Russell A. 
Rating:
5.0

I've used this location maybe 10 times. Every time the people there are kind, helpful, professional, and human. Always a positive experience.

Kyle D. 
Rating:
5.0

Great service!

Duane D. 
Rating:
5.0

Excellent service. We were able to get a van due to a cancellation the same morning we needed it. We inquired whether one was available since the Littleton location was much closer to our home than our original rental. The manager called us within an hour to let us know of availability. We were very appreciative.

LEON R. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Very efficient

Frank B. 
Rating:
5.0

They were awesome and very friendly ! Would definitely go back.

Laura W. 
Rating:
5.0

Rich was great

Jim I. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
5.0

Holly was very professional and helpful. The return of the truck was a very easy process.

John Q. 
Rating:
5.0

Nothing

Charles B. 
Rating:
5.0

Such a breath of fresh air after renting at Budget.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
2.0

if you are going to charge me a whole day because I failed to return on time do not call me to get it back Half hour after the original return time just because you want to rent it. you are double booking or charging the same vehicle twice to two different clients

euripides G. 
Rating:
5.0

The website and reservation to obtain a key from the lock box when picking up on off hours was a terrible experience. If it wasn't for the great service by the owner to come to the office on a Sunday morning I may have never gotten my rental. The UHaul contact phone number said that they were having trouble with the website and could not find my order. They connected me to another department to help and I had a 50 minute wait to get service. The owner saved the day to help me in the office prior to him opening. Please improve the website and process for getting a truck using the phone and lockbox system. I am hesitant to rent a gain from UHaul now but the location and people working the location were great.

JOHN A. 
Rating:
5.0

Everything was great!

Paul N. 
Rating:
5.0

Customer did not leave a comment.

LAUREN D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Great service.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel W. 
Rating:
5.0

Customer did not leave a comment.

Wesley R. 
Rating:
5.0

Staff was very helpful, the truck was clean and in good general condition. The truck did have a problem with the rear wheels or drivetrain, would not have wanted to do a long ride in it. I would definitely recommend this location.

Richard R. 
Rating:
4.0

The attendant was very friendly and helpful. My wait time was minimal as he quickly got things together. All the equipment and supplies were there as I had ordered.

Michael P. 
Rating:
4.0

Ordered 10ft van couple wks before needing. Couple days before pickup was told Not avail have to take 15ft had no choice but said bigger heavier truck w bigger engine uses more gas etc.

Tony E. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Staff was super friendly and very helpful. A+ experience for dropoff and return. UHaul car trailers are super solid and great for moving vehicles with. Thank you!

David M. 
Rating:
5.0

Super pleasant experience Just like last year

thomas M. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Seamless experience Rented a 5x9 trailer to move a lawn tractor, 2 hrs total w no hassle, very attentive and professional.

Jim P. 
Rating:
5.0

The two staff who helped me at pickup and the different staff member who helped me on return were not just good, but exceptional! All were pleasant, knowledgable, and left me with the feeling of wanting to deal with them in the future.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Randall U. 
Rating:
4.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

This was a great rental experience!

Amy R. 
Rating:
5.0

Customer did not leave a comment.

Ed K. 
Rating:
5.0

Customer did not leave a comment.

Valpreet K. 
Rating:
5.0

Holly was wonderful! The whole experience went well!!

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Very easy, great truck. Just what I needed tonight. Thanks again!

Robert S. 
Rating:
3.0

When it comes to replacing the gas make sure the gas gauge register is the proper place at the gas station and not after you go mild down the road I ended up putting over $25 more in gas than that truck than I should have and I can't get reimbursed for it so I put a lot more gas in that truck at the end of my trip that I used and I think today's prices for gas that's not something I feel like doing I really should get reimbursed on some mileage for that truck that I had to make up for the extra gas that I put in it the gas gauge is are not accurate when you're putting gas into those trucks at the gas station

Chris K. 
Rating:
5.0

Everything was great I have rented from this location in the past. Very pleasant and helpful staff. The truck was clean and ready.

Scot W. 
Rating:
5.0

Great assistance at check in and an easy process to pick up and drop off

Marty G. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Excellent Service! This is the only U-Haul place that helped me adjust the mirrors on the 26-foot truck. With the truck being so big, one would have to go from the driver's seat to the right side mirror to adjust it. The lady at the office helped me adjust mirrors. Aside from that, she was also very professional and helpful every step of the way.

Gee K. 
Rating:
5.0

Customer did not leave a comment.

Arren J. 
Rating:
5.0

Customer did not leave a comment.

Kyung M. 
Rating:
5.0

Customer did not leave a comment.

Philip K. 
Rating:
5.0

First time renting and the experience very easy and would recommend!

vanessa P. 
Rating:
5.0

Customer did not leave a comment.

Dan N. 
Rating:
5.0

Customer did not leave a comment.

PEGGY M. 
Rating:
5.0

Customer did not leave a comment.

cheryl W. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Pick up was a little slow-computer system was down but staff here is very nice and very helpful

John B. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Customer did not leave a comment.

Louis L. 
Rating:
5.0

Not a thing!! You were so awesome! We got there 20 minutes before you opened. You were thand got us in and out and on the road in no time! Thank you so much!

David L. 
Rating:
5.0

Customer did not leave a comment.

PETE K. 
Rating:
5.0

Excellent in helping very good service thank you

Beverly P. 
Rating:
5.0

I lost the name of the person who checked me out. He is FANTASTIC!! He was helpful and smart snd efficient. The best!!

Stephen H. 
Rating:
5.0

Thank you for the quick drop off!

Melissa T. 
Rating:
4.0

Customer did not leave a comment.

Linda V. 
Rating:
5.0

Staff at the property were awesome! Great customer service. Will come back!

JASON D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Monique T. 
Rating:
5.0

Nothing. My experience was perfect.

Deborah K. 
Rating:
4.0

The location was great. The website process for taking an image of the driver's license needs to be improved so it works on all devices. I was using Chrome on Android and while it allowed me to take the picture, it would not successfully receive it on the website. UHaul needs to improve and fully test their website and app to ensure reliable service.

Nathan P. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
4.0

The assistance came out of the office on our arrival and took care of things (wasn't much to take care of since we were just dropping off) immediately. But it was good to see.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
No reviews have been submitted for this location.

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