Customer Reviews for Advantage Storage of Buckeye
(U-Haul Neighborhood Dealer)

338 reviews

1596 S Watson Rd   Buckeye, AZ 85326
(Next to Fletcher's Tire & Auto)

(623) 738-1190

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    11 am - 3:30 pm

Services at this Location:

Contact Us

(623) 738-1190

1596 S Watson Rd
Buckeye, AZ 85326
(Next to Fletcher's Tire & Auto)

Services at this Location:

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    11 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

Mgr was very helpful and accommodating to our needs when the 800 number reps seem to have issues with good customer service.

Teresa T. 
Rating:
5.0

Nothing, it's the only location I use because of their professionalism.

SHAWN S. 
Rating:
1.0

In that location never answers the phone , at 1 and a half hour after location opens. I when back and it was close

Javier E. 
Rating:
5.0

Customer did not leave a comment.

Jan T. 
Rating:
5.0

The associate was absolutely amazing!! I would go back to just her what ever location she is working. That woman deserves a raise. She was all alone handling almost 10, 9a.m. booking. And was so kind and courteous to everyone.

Adrianne F. 
Rating:
4.0

Customer did not leave a comment.

Lynn L. 
Rating:
5.0

Customer did not leave a comment.

LYNN L. 
Rating:
5.0

Great service and price. Will be back.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

ANITA E. 
Rating:
5.0

The counter person was a gem to work with. Diamond rated customer service!

MATTIE B. 
Rating:
2.0

The lights in the parking lot were not on. I had to log in from a different smartphone as even when allowing my location it wouldn't let me access and get to the rental. This took 20 minutes off of our rental. The key to the vehicle was so stuck in the lockbox that my husband had to shove his fingers and a pen in there to get it out. He ended up cutting his finger open in the process. I won't use this location again.

Candace G. 
Rating:
3.0

I had to drive 46 miles to pick up this truck when I had a UHaul dealer only 4 miles from my house. Very unhappy with UHaul corporate policy that I had to travel such a distance. I can't blame the sub-contractor leasing place but I surely can blame corporate management for this gross inconvenience.

MICHAEL T. 
Rating:
1.0

We had a truck reserved for a after hours pick up but this location did not stage this truck so we called customer service and was on hold for 45 minutes we had to wait until the store opened at 9 am the next day that wasted alot of our time then you said we can go to a different location but we would be charged the extra miles. I'm not happy with Advantage Storage I will will not rent from them again.

TODD C. 
Rating:
5.0

Customer service was great!

ANITA R. 
Rating:
5.0

Customer did not leave a comment.

Michae D. 
Rating:
5.0

Great customer service at thus location and will for sure recommend them in the future

Grant C. 
Rating:
5.0

I had a great experience with Uhaul. The customer service rep was very friendly and the truck was clean and made our move much easier!

Travis J. 
Rating:
5.0

Customer did not leave a comment.

ANGEL A. 
Rating:
5.0

Customer did not leave a comment.

Mahealani P. 
Rating:
3.0

Customer service was good But It was very expensive!

LEONARD S. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

We accepted the truck and someone had smoked in the truck before us. We had a deadline to meet and so we had to take the truck. Unfortunately my wife has allergies and it was 108 degrees out and we had drive with the windows down. Not a good experience.

Craig S. 
Rating:
1.0

I reserved a pick-up truck and when I arrived at the scheduled time, was told that it was out with another customer who was extending their time using it. I was not notified prior and was not given an option for equal cost. I ended up paying a higher rate for some smelly POS and do not plan on using U-Haul in the future. The young man was polite but not helpful at all.

Jared B. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Quick and easy process, only needed a truck for a few hours and it was very reasonable.

MARY F. 
Rating:
5.0

Thank You Allison!!

ROBERT G. 
Rating:
5.0

Uhaul app needs attention. Uploading IDs are difficult. Take pics of odometer and gas guage before & after rental. Great experience! I will do it again. Friendly atmosphere.

Howard H. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Allison was absolutely amazing and had great customer service. Thank You so much Allison for helping make my move smoother. This has been a rough time for me and you showed the best care .

AQUAQUINETTA S. 
Rating:
5.0

Customer did not leave a comment.

RICKY W. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Very helpful staff!

LAWRENCE C. 
Rating:
1.0

I went over my miles limit (mind you to get gas that the want you to get to fill up the tank) I went over by 4 miles and got charged $100!!!!! I will be calling corporate, that's ridiculous when it's 0.79 per mile. I will never be doing business with U-Haul ever again if that's what they do.

Justin A. 
Rating:
5.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Thanks for the availability and no hassle pick up/drop off. Definitely satisfied

DAETESHIA T. 
Rating:
5.0

very helpful beyond normal expectations

ANDREW P. 
Rating:
5.0

Have the gas tank filled to full and the truck cabin cleaned.

David M. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE S. 
Rating:
4.0

The vechicle pulled HARD to the left after going over bumps. You might check on that, it was a big concern.

STEPHANIE K. 
Rating:
5.0

the person working was great. Super nice and helpful. Made my transaction super easy

Brian G. 
Rating:
5.0

Not a thing. Gloria makes it all a very pleasant experience!

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Chatoya J. 
Rating:
5.0

Customer did not leave a comment.

MICHELETTE Y. 
Rating:
4.0

Great customer service, easy transaction!

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

TRISCHELLA M. 
Rating:
3.0

Customer did not leave a comment.

Steven S. 
Rating:
2.0

The person met us at the door, didn't look at the truck in our presence, just told us that she had the key, so no need to do anything else. We were then charged $30 for gas because she said we didn't return it at 5/8 of a tank. My husband said it may have been under by a touch, but not $30 worth. Called to complain, was passed on to corporate, who stated the district manager would call regarding our complaint. We've been waiting almost a week and no call. Poor overall service, passing the buck so to speak.

Howard B. 
Rating:
5.0

everything very good and i was treaded with the up most respect, thank you very much.

LAWRENCE H. 
Rating:
4.0

Customer did not leave a comment.

Pamela F. 
Rating:
5.0

The lady was super nice and I like her.

RUGATHATU S. 
Rating:
5.0

I need to comment concerning my marking "no" for cleanliness. Overall, the truck was fine. The was dirt however on the driver's floorboard. While that could've come from bringing the truck up for my use; there was also minor debris in both cup holders. Not a big deal, but I didn't want an extra cleaning charge applied to my bill, so I swept out the cab and took a rag to the dash/cupholder areas.

Peter E. 
Rating:
5.0

Already highly stressed enough given our situation, Alison was amazing and made the whole process smooth and easy. Great personality and customer service driven. I would recommend this location and Alison to everyone looking for equipment from this Uhaul location

CHRISTOPHER P. 
Rating:
5.0

They didn't ask for anything, just wanted to key. No fuss, no muss.

RUSSELL H. 
Rating:
5.0

I can't think of anything that needs improving. The whole process of picking up and returning the truck, was easy and fast. Thank you, and I will be using this location again for renting a truck.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

ANTONY C. 
Rating:
2.0

Customer did not leave a comment.

Jazmyn W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Tough to say. My truck reservation was ready on time, and the person at the counter was friendly and helpful. Did not need to wait long at all, and the truck was in good working condition.

Keven K. 
Rating:
3.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

Robin G. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL F. 
Rating:
4.0

You're the best, good service, thank you.

Fernando A. 
Rating:
4.0

Customer did not leave a comment.

Juan H. 
Rating:
3.0

The inside of the truck was clean, but the outside was dirty. Now for me this doesn't matter, BUT when you return the vehicle back EXACTLY the same way received (clean inside / same outside) and get charged a cleaning fee I have an issue with this. I returned my vehicle back EXACTLY the way I received it, with the exact amount of gas as my end of our deal. I do not like being charged a cleaning fee for absolutely no reason.

Todd R. 
Rating:
5.0

The truck definitely need an exterior wash job!

steven M. 
Rating:
2.0

Customer service was poor. The female that helped before and after looks miserable. Not friendly at all!

Juan O. 
Rating:
5.0

Customer did not leave a comment.

ANTONY C. 
Rating:
5.0

Update your computers so you don't take reservations out of system of those who are smart enough to reserve in advance!

DEANNE H. 
Rating:
5.0

Customer did not leave a comment.

BLANCA P. 
Rating:
5.0

All was good

Joe S. 
Rating:
5.0

Customer did not leave a comment.

EZEQUIEL G. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO C. 
Rating:
3.0

Dropped off truck two days early, still have not received confirmation.

Fernando N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Miguel A. 
Rating:
5.0

Customer did not leave a comment.

Roslyn D. 
Rating:
5.0

Customer service was excellent

FRANCES M. 
Rating:
4.0

Stop charging .99 per mile. This is absolute robbery. Mostly people that can't afford 3,000 plus to hire professional movers use your service and get raked over the coals. I paid for one day, returned the truck after 3 hours, drive 60 miles and paid $91.00? You should be ashamed.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
1.0

Absolute disaster!!!!!!!!! And I personal vehicle was vandalized they tried to steal our tires!!!!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

i cant say that this location could have or should do anything differently. Unfortunately, I was a last minute interstate move (Coming from an area of Southern California battling brush fires, so demand was HIGH). My move took several days longer than expected, and this location was on top of everything. My personal Thanks and Highest Recommendation to UHaul and Staff for being a viable part of my latest move. I COULDN'T HAVE DONE IT WITHOUT YOU!!

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Laird W. 
Rating:
5.0

I will not stop using u-haul for my needs, but this was the worst experience I've had. Not with the staff but the truck was filthy in and out and the truck had the worst wind noise from the door seals... I couldn't hear my wife talking to me from the other seat. Im just glad I only had to go 100 miles around town instead actually using it to move. The reservation was set up before picking it up wich to me, gave time to wash it but it wasn't. The website,upon making the reservation, gave me a lower total than the time of pickup amount... I was annoyed by that but it is what it is. Just keep the trucks clean and in proper working order with out seals leaking wind noise. Thank you for having a truck on short notice though.

Matthew M. 
Rating:
5.0

Better Customer service

Omair H. 
Rating:
4.0

Customer did not leave a comment.

Sharon I. 
Rating:
5.0

Customer did not leave a comment.

Mervin W. 
Rating:
5.0

Customer did not leave a comment.

Rich L. 
Rating:
5.0

Very nice Experience....

Darrell F. 
Rating:
2.0

-This is a storage unit location & Uhaul is a secondary operation there. -The truck was filthy inside and out - the fuel gage showed 1/2 tank & the paperwork showed 3/4 tank. The staff was wonderful - but it was obvious that Uhaul was not their strong point.

MICHAELCOLIN M. 
Rating:
5.0

Customer did not leave a comment.

mike C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top