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JOHN P
Customer Reviews for Adventure Alaska Car Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good job by all
POLLY SWas a great interaction.
JOSHUA FHaving these box trucks available here at the end of the road is so important to the success of our community wide Holiday food and Christmas gift project. The trucks were maintained, clean and the manager was flexible with the pickup times which we truly appreciated.
SHARI DMy complaint is mostly with Scheduling. We requested this truck a couple months in advance to pick up in a city 17 miles away. Instead, we had to drive to a different city 66 miles away! Of course we didn’t find out until two days prior when other parts of our move were already scheduled. This put us over three hours behind on loading and threw the whole day off. The truck was ok, but had a few issues…cheap, streaking wiper blades, a drivers door that required slamming to shut completely and for some reason U-Haul trucks have an issue with high-beam headlights that are on the margin of being dim and unsafe!
WENDI SThe customer service representative was friendly, fast, and so helpful. It was a super easy process and very affordable. I would recommend this company and especially this location to everyone.
Nancy EEverything was perfect.
DOUGLAS MExcellent customer service!
Aspen MStaff were very helpful and kind and worked with me to get everything I needed.
KAYLA Yan answer is required, I selected NO twice since there is no N/A option.
DEAN WCustomer service was amazing, she worked with us for the pickup and was communicative and friendly, second time renting from that location.
Janet RStaff at this location is always very helpful and accommodating. Keep up the great service!
MARK HFast and courteous😊
JOANN QNew just what I needed and made it happen
CLIFFORD LGood truck but the sound system didn’t work.
ROSS NHad to spend $278 to fly down to Homer to pick up the truck. Needed the truck in Anchorage.
JAMES DHave someone there when I pick up
Bill SI would recommend this site only because the choices are few. But make sure you put more then enough gas in so they won’t stick you for more gas then you should have to replace. They stuck me for an extra $30.00 in gas charges when I returned it as compared to where the gas gauge showed when I picked it up. Be careful!!!
rick pThis service is so valuable to our community!
Faye CThis team and place was clean, professional, very helpful, and kind. They went above and beyond to help me make my moving easy. Also, they were willing to work with me on my timing and so the pick-up and drop-off was seamless. If you are needing a UHAUL for any reason than this is your place! Mark Halpin
Mark HMy car had broken down in Homer, Alaska and I was searching for someone to help me. The store manager, Tracey is extremely kind and spent his time with me and looked for garages. After we found no garage to help me, Tracey arranged a U-Haul truck and helped me pack all my belongings. I appreciate Tracey's generosity.
shigeru mgreat service!
richard cAwesome employees, no complaints!
Marjanne STop tier service, and it would be hard to do what we do without it!
John BStaff at this Uhaul office is very friendly and accommodating. They do a great job with customer service!
Mark HThe trailer that I requested was only available at another location 157 miles away (this location in Homer AK). Even though the reservation had been completed 3 months prior, I was only notified of the location change when *I* called uhaul to verify my reservation a week prior to pickup. It was very frustrating, had I known this earlier I would have made other travel plans to accommodate the change.
Katie HFacility was closed so used the app to return truck
fred rGreat service
Justin BPut on appropriate tires
SHARON BThank you for excellent equipment and fantastic customer service.
Tela BHave earlier opening morning hours.
Fredrick LI had a great experience and recommended many others to utilize a trailer from this location. Thank you for a great service and useful equipment!
Tela BThankyou I still have your cart 😉I’ll bring it back as soon as possible… lol
James MGreat experience. Definitely would rent again when needed.
ERIC YCustomer service was extremely helpful and I would use there services again. Thanks
jeremy yBest customer service I have recieved for a rental return!
Jacob BStaff was very friendly, they were such a help and made the process quick and easy
Abbey Rwish the extra $30 pickup charge was listed in the web site.
Thomas PI wish the extra $30 pickup charges that they charge were listed on the website
Thomas Pyou guys were great and helpful
GERALD CEasy drop off using the app
levi fThe national telephone customer service person told me that the Homer store did NOT have any trucks available, which was completely wrong.
rosemary rThe staff is exceptionally friendly and competent! The availability of trucks is amazing! Really appreciate this service in Homer. Nice store! I would highly recommend this!
denise hTrace is a pro and extremely accommodating. I appreciate having his business here in Homer.
KELLY CExcellent customer service, above and beyond. I've rented from them several times. They always accommodate your needs with a friendly atmosphere and a smile.
Janie WHelpful and courteous desk help. Billing within hours. No surprises. Unfortunately, wasn’t able to return my malfunctioning lock I had bought in Anchorage.
James MNo issues. Dropped off and parked like clock work.
David GGreat place!
Wesley QAll good.
CHARLES BExcellent service
Julie HHad a problem with the cargo trailer I rented and the agent named Charlie, responded quickly and helped take care of the issue. He was friendly and very professional.
Craig PExcellent Service
cheynne WLOWER YOUR DANG PRICES!!!!!
Tammie CBrakes on the van need attention, not regularly maintained, I would guess
Donald BThe employees and owners are professionals. They are friendly , kind and generous. I would recommend their business to everyone. Vehicles are well taken care of and clean. Locally owned and operated. This is the place you want to do business with.
Laurie FThe left tailight was out. Didnt notice until I was out of town or I would have brought it back. Just should have been checked/caught by myself and the alaska adventure crew before I left. I take partial responsibility.
Brad TGreat service - Thank You!
James HOffice staff were helpful and the truck ran perfectly. Thanks!
Raymond BThis business is not a UHaul at all, I reserved a truck 2 weeks in advance and they did not have the correct item number. They then tried to switch for one that didn’t work. After finally getting a piece of equipment that barely worked and different from what I reserved they charged me an extra $30 for their “fee” on top of what uhaul charged me? I spoke with uhaul and they said that is between me and the dealer but they did not approve any additional fees and there should not be any additional fees above what I paid them. I then tried to rent another truck and they seemed uninterested, they doubled the price uhaul quoted me and then told me they “were going to add another $100 handling fee for their time?? I decided to drive to kenai about 90 miles and was able to secure the truck for less than 1/3 the price these people were trying to charge me, I saved over $450. I believe that they have an agreement with Uhaul to be an agent of Uhaul but then unethically charge Individuals who make uhaul.com reservations service fees and other fees without any logic or notification to uhaul. I’m very upset how they treat customers ice they are the only dealer in town with Uhaul equipment. I think uhaul should investigate the ongoing fraud at this place.
Jason BExcellent customer service here!
Mark MCustomer care was wonderful in many ways.
BRYAN ZAlways great and easy transaction
Ed LAlways so helpful and friendly!
Dawhn BTruck condition ok but some light dirt in Cargo area and driver side. Excellent customer service and assistance.2 Free days was very helpful.
Skylar P