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DEAN WEWETZER
Customer Reviews for Adventure Alaska Car Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
Justin BorerPut on appropriate tires
SHARON BUTLERThank you for excellent equipment and fantastic customer service.
Tela BacherHave earlier opening morning hours.
Fredrick LauI had a great experience and recommended many others to utilize a trailer from this location. Thank you for a great service and useful equipment!
Tela BacherThankyou I still have your cart 😉I’ll bring it back as soon as possible… lol
James McquainGreat experience. Definitely would rent again when needed.
ERIC YOUNGCustomer service was extremely helpful and I would use there services again. Thanks
jeremy youngBest customer service I have recieved for a rental return!
Jacob BrownStaff was very friendly, they were such a help and made the process quick and easy
Abbey Robertswish the extra $30 pickup charge was listed in the web site.
Thomas ParkmanI wish the extra $30 pickup charges that they charge were listed on the website
Thomas Parkmanyou guys were great and helpful
GERALD COOKEasy drop off using the app
levi fehrsThe national telephone customer service person told me that the Homer store did NOT have any trucks available, which was completely wrong.
rosemary radfordThe staff is exceptionally friendly and competent! The availability of trucks is amazing! Really appreciate this service in Homer. Nice store! I would highly recommend this!
denise hansenTrace is a pro and extremely accommodating. I appreciate having his business here in Homer.
KELLY COOPERExcellent customer service, above and beyond. I've rented from them several times. They always accommodate your needs with a friendly atmosphere and a smile.
Janie WorleyHelpful and courteous desk help. Billing within hours. No surprises. Unfortunately, wasn’t able to return my malfunctioning lock I had bought in Anchorage.
James MaxwellNo issues. Dropped off and parked like clock work.
David GerardGreat place!
Wesley QuadeAll good.
CHARLES BARNWELLExcellent service
Julie HawkinsHad a problem with the cargo trailer I rented and the agent named Charlie, responded quickly and helped take care of the issue. He was friendly and very professional.
Craig PerssonExcellent Service
cheynne WALLILOWER YOUR DANG PRICES!!!!!
Tammie CookBrakes on the van need attention, not regularly maintained, I would guess
Donald BerglundThe employees and owners are professionals. They are friendly , kind and generous. I would recommend their business to everyone. Vehicles are well taken care of and clean. Locally owned and operated. This is the place you want to do business with.
Laurie FarmerThe left tailight was out. Didnt notice until I was out of town or I would have brought it back. Just should have been checked/caught by myself and the alaska adventure crew before I left. I take partial responsibility.
Brad TriemGreat service - Thank You!
James HjelmgrenOffice staff were helpful and the truck ran perfectly. Thanks!
Raymond BlaneyThis business is not a UHaul at all, I reserved a truck 2 weeks in advance and they did not have the correct item number. They then tried to switch for one that didn’t work. After finally getting a piece of equipment that barely worked and different from what I reserved they charged me an extra $30 for their “fee” on top of what uhaul charged me? I spoke with uhaul and they said that is between me and the dealer but they did not approve any additional fees and there should not be any additional fees above what I paid them. I then tried to rent another truck and they seemed uninterested, they doubled the price uhaul quoted me and then told me they “were going to add another $100 handling fee for their time?? I decided to drive to kenai about 90 miles and was able to secure the truck for less than 1/3 the price these people were trying to charge me, I saved over $450. I believe that they have an agreement with Uhaul to be an agent of Uhaul but then unethically charge Individuals who make uhaul.com reservations service fees and other fees without any logic or notification to uhaul. I’m very upset how they treat customers ice they are the only dealer in town with Uhaul equipment. I think uhaul should investigate the ongoing fraud at this place.
Jason BerryExcellent customer service here!
Mark MadaryCustomer care was wonderful in many ways.
BRYAN ZAKAlways great and easy transaction
Ed LivingstonAlways so helpful and friendly!
Dawhn BodyeltTruck condition ok but some light dirt in Cargo area and driver side. Excellent customer service and assistance.2 Free days was very helpful.
Skylar PhoenixIt was great!
William StrousThe best rental experience a person could have.
Keith Kent OrvilleTrey in Homer is excellent and the location and service are outstanding.
Cory BodyfeltNobody was available for my drop off. I left my key in the drop box so I have no idea if the office was clean I or not.
Tracey KeeleThe team was amazing! So friendly and helpful. Felt like they went above and beyond to help me during a stressful time. So appreciative of the awesome service I received.
Emily WisdomYoung man on duty was poorly trained and ill-equipped to hook up the trailer.
steven dietschWe booked our Uhaul for a one-way trip about 6 weeks in advance. Owner of this Homer Alaska Uhaul location called me the day before our scheduled pickup date to say he didn't have a vehicle available for me. I was upset and insisted we had confirmed with Uhaul 6 weeks in advance. He said he owned a car rental company and could rent me a car instead but only for a 2-way. I told him that we were unable to return a vehicle back to Homer. He said he could go pickup a Uhaul truck that evening from a different location so it'll be ready for my reserved time but it would cost me $200 extra dollars. He couldn't explain why it would cost me $200 extra dollars for a rental reservation that I already paid in full for. When I arrived at his location to pick up the Uhaul, he said he was now going to need my credit card so he could charge me the $230 extra dollars for the Uhaul. I said my card is already attached to the Uhaul reservation. He said he needed my card because he was going to charge $230 for getting us the Uhaul for his personal car rental company, not Uhaul. That's when we realized he was doing some shady business. We refused to pay. He refused to give us the Uhaul. We said we would call Uhaul corporate first so we could hear directly from them why he's charging us an extra $230 to his personal company for a reservation we made 6 weeks in advance. That's when he told us calling corporate isn't necessary, he'll just charge us $30 instead to his personal company and forget about the extra $200. We wanted to get out of there as soon as possible so we agreed to pay him $30 even though we knew we didn't owe his personal company a dime. Don't go to this location if you can avoid it.
Monique ScraperLess confusing web site. I thought I had paid for the extra insurance but they charged me again when I picked up the vehicle. Also not so sure about the $30.00 Covid-19 “cleaning “ charge. Otherwise great people with wonderful service. We reserved a ten foot van and got a fifteen foot one…worked for us.
Joseph UsonGreat service!!
Ken McCormickThe owner was great. Very helpful.
Coval HicksAll was great!
Mindy HunterMy drop-off took about five minutes, start to finish. A very quick and friendly experience at a great location.
Wesley SkinnerCharged an unexpected $30.00 said it was to keep them in business
Paula KulhanekGreat customer service!
Michael HolmanNo suggestions
KENNETH SATREJohn was great!
Robert StuckeyWas a good experience. Had power to go go up a steep hill climb.
David Kuzmin