Customer Reviews for Adventure Alaska Car Rentals
(U-Haul Neighborhood Dealer)

350 reviews

1441 Ocean Dr   Homer, AK 99603
(Before Homer Spit Rd)

(907) 235-6570

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(907) 235-6570

1441 Ocean Dr
Homer, AK 99603
(Before Homer Spit Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Curtis S. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

LOWER YOUR DANG PRICES!!!!!

Tammie C. 
Rating:
3.0

Brakes on the van need attention, not regularly maintained, I would guess

Donald B. 
Rating:
5.0

The employees and owners are professionals. They are friendly , kind and generous. I would recommend their business to everyone. Vehicles are well taken care of and clean. Locally owned and operated. This is the place you want to do business with.

Laurie F. 
Rating:
5.0

The left tailight was out. Didnt notice until I was out of town or I would have brought it back. Just should have been checked/caught by myself and the alaska adventure crew before I left. I take partial responsibility.

Brad T. 
Rating:
5.0

Great service - Thank You!

James H. 
Rating:
5.0

Customer did not leave a comment.

Anne F. 
Rating:
5.0

Customer did not leave a comment.

luanne W. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
3.0

Customer did not leave a comment.

Mckinzie M. 
Rating:
5.0

Office staff were helpful and the truck ran perfectly. Thanks!

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
1.0

This business is not a UHaul at all, I reserved a truck 2 weeks in advance and they did not have the correct item number. They then tried to switch for one that didn't work. After finally getting a piece of equipment that barely worked and different from what I reserved they charged me an extra $30 for their “fee” on top of what uhaul charged me? I spoke with uhaul and they said that is between me and the dealer but they did not approve any additional fees and there should not be any additional fees above what I paid them. I then tried to rent another truck and they seemed uninterested, they doubled the price uhaul quoted me and then told me they “were going to add another $100 handling fee for their time?? I decided to drive to kenai about 90 miles and was able to secure the truck for less than 1/3 the price these people were trying to charge me, I saved over $450. I believe that they have an agreement with Uhaul to be an agent of Uhaul but then unethically charge Individuals who make uhaul.com reservations service fees and other fees without any logic or notification to uhaul. I'm very upset how they treat customers ice they are the only dealer in town with Uhaul equipment. I think uhaul should investigate the ongoing fraud at this place.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Excellent customer service here!

Mark M. 
Rating:
5.0

Customer care was wonderful in many ways.

BRYAN Z. 
Rating:
5.0

Customer did not leave a comment.

ANGELA H. 
Rating:
5.0

Always great and easy transaction

Ed L. 
Rating:
5.0

Always so helpful and friendly!

Dawhn B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Truck condition ok but some light dirt in Cargo area and driver side. Excellent customer service and assistance.2 Free days was very helpful.

Skylar P. 
Rating:
5.0

Customer did not leave a comment.

eric B. 
Rating:
5.0

It was great!

William S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

The best rental experience a person could have.

Keith K. 
Rating:
4.0

Customer did not leave a comment.

STUART A. 
Rating:
5.0

Customer did not leave a comment.

dale S. 
Rating:
5.0

Trey in Homer is excellent and the location and service are outstanding.

Cory B. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS L. 
Rating:
5.0

Customer did not leave a comment.

MARY Z. 
Rating:
1.0

Nobody was available for my drop off. I left my key in the drop box so I have no idea if the office was clean I or not.

Tracey K. 
Rating:
5.0

Customer did not leave a comment.

CARLTON E. 
Rating:
5.0

The team was amazing! So friendly and helpful. Felt like they went above and beyond to help me during a stressful time. So appreciative of the awesome service I received.

Emily W. 
Rating:
2.0

Young man on duty was poorly trained and ill-equipped to hook up the trailer.

steven D. 
Rating:
5.0

Customer did not leave a comment.

JAPETH R. 
Rating:
1.0

We booked our Uhaul for a one-way trip about 6 weeks in advance. Owner of this Homer Alaska Uhaul location called me the day before our scheduled pickup date to say he didn't have a vehicle available for me. I was upset and insisted we had confirmed with Uhaul 6 weeks in advance. He said he owned a car rental company and could rent me a car instead but only for a 2-way. I told him that we were unable to return a vehicle back to Homer. He said he could go pickup a Uhaul truck that evening from a different location so it'll be ready for my reserved time but it would cost me $200 extra dollars. He couldn't explain why it would cost me $200 extra dollars for a rental reservation that I already paid in full for. When I arrived at his location to pick up the Uhaul, he said he was now going to need my credit card so he could charge me the $230 extra dollars for the Uhaul. I said my card is already attached to the Uhaul reservation. He said he needed my card because he was going to charge $230 for getting us the Uhaul for his personal car rental company, not Uhaul. That's when we realized he was doing some shady business. We refused to pay. He refused to give us the Uhaul. We said we would call Uhaul corporate first so we could hear directly from them why he's charging us an extra $230 to his personal company for a reservation we made 6 weeks in advance. That's when he told us calling corporate isn't necessary, he'll just charge us $30 instead to his personal company and forget about the extra $200. We wanted to get out of there as soon as possible so we agreed to pay him $30 even though we knew we didn't owe his personal company a dime. Don't go to this location if you can avoid it.

Monique S. 
Rating:
4.0

Less confusing web site. I thought I had paid for the extra insurance but they charged me again when I picked up the vehicle. Also not so sure about the $30.00 Covid-19 “cleaning “ charge. Otherwise great people with wonderful service. We reserved a ten foot van and got a fifteen foot one…worked for us.

Joseph U. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Great service!!

Ken M. 
Rating:
4.0

The owner was great. Very helpful.

Coval H. 
Rating:
4.0

All was great!

Mindy H. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

My drop-off took about five minutes, start to finish. A very quick and friendly experience at a great location.

Wesley S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE C. 
Rating:
4.0

Charged an unexpected $30.00 said it was to keep them in business

Paula K. 
Rating:
5.0

Great customer service!

Michael H. 
Rating:
5.0

Customer did not leave a comment.

DWAIN F. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
5.0

No suggestions

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

charles B. 
Rating:
5.0

John was great!

Robert S. 
Rating:
5.0

Was a good experience. Had power to go go up a steep hill climb.

David K. 
Rating:
5.0

Customer did not leave a comment.

Allison B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

The smoothest U-Haul rental experience I've had. The nice and super-helpful staff made our move easy. Thank you Trace!

Ryan D. 
Rating:
5.0

Jonathan took good care of me and recommended some guys who helped me move - which is a big deal in our little town in Alaska! Excellent value and good service.

Kim Z. 
Rating:
2.0

They charged for “ service fee” $25 that I did not know of. Fast talkers.

Michael B. 
Rating:
5.0

Great customer service!

Ennis D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Willard S. 
Rating:
4.0

Customer did not leave a comment.

winifred S. 
Rating:
5.0

Customer did not leave a comment.

Marcee G. 
Rating:
3.0

Customer did not leave a comment.

Marvin S. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
3.0

Remember to tell customers that the TOW mode on the transmission AUTOMATICALLY engages when the ignition is turned on. If they don't need that mode (and to save fuel) they will need to push the button on the shift lever to disengage it.

Allison B. 
Rating:
5.0

They were awesome compared to other location I went to.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

brett A. 
Rating:
5.0

Customer service was excellent. I have rented trailers before at that location and was impressed.

Ennis D. 
Rating:
3.0

Customer did not leave a comment.

PETER C. 
Rating:
5.0

Nothing. You guys were great! Thank you!

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Connie A. 
Rating:
5.0

Customer did not leave a comment.

deborah S. 
Rating:
5.0

Customer did not leave a comment.

LAURA T. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
5.0

Great service, thanks!

william H. 
Rating:
4.0

Customer did not leave a comment.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

Cory R. 
Rating:
5.0

none

Curtis C. 
Rating:
3.0

I would like to see all charges and fees disclosed on the website. I was charged a 25 dollar cleaning fee because of the virus. It wasn't posted online and it's a little irksome to be told price X online only to have to pay X+25 in the end.

KRISTINA G. 
Rating:
5.0

Customer did not leave a comment.

Joan F. 
Rating:
5.0

Small town U-Haul center attached to a rental car company. Very pleasant to work with. Made sure I had what I needed to have a safe and efficient move. Wish I could use them again.

Steven W. 
Rating:
5.0

Nothing. Great friendly counter girl.

Wayne F. 
Rating:
5.0

Great customer service!

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

I worked with two employees at this location Tannen Berry who did a great job of getting the equipment ready and me loaded up for my trip. Tara Smith was the employee who figured out what equipment I could use (this after an employee in an Anchorage u-haul facility told me no trailer would work for my vehicle). Tara also helped me after the trip to help straighten out a billing problem. She is a valuable employee for the U-haul operation in Homer.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Very nice people. A pleasant experience for sure.

gail J. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Make sure when you send equipment that is going to make a 3700 hundred mile trip. That it's not going to lose a hub on the auto transport all of the bolts that hold the hubs on the transport we lose. Road side service was very helpful

Ben J. 
Rating:
5.0

Honestly can't think of anything. The experience was great.

Margaret Q. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top