Customer Reviews for Aegis Conditioned Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

I did the 24/7 drop and go, I didn't talk to anyone that's why I checked no for the question, "were the personnel helpful."

Rating:

5.0

Carrie went above and beyond to help me turn in my transport and truck...she was so kind and helpful...very professional and excellent customer service!

Rating:

5.0

Great service! Carrie was the best!!

Rating:

3.0

The truck ramp is in awful condition. A part was broken and fell out on the ground when we were trying to pull it out. The "check Brake system" light eas on and the "check engine" light was on. No please at all with this rental.

Rating:

5.0

Front tire strap handle is worn and does not work smoothly.

Rating:

5.0

Everything was great.

Rating:

5.0

Nothing! Great service, friendly staff.

Rating:

5.0

We were set up to pick up the car hauler trailer at 11:30 am on Saturday. Due to traffic & rain we did not get there until 1:00 pm. The lady had driven up from Birmingham to meet us at 11:30 am, and waited until we arrived. She was very polite and helpful getting us set up with the paperwork and set to go. A Very nice Lady.

Rating:

3.0

This was a very easy drop off point.

Rating:

1.0

Could not load trailer by myself. Had to get someone from Tractor Supply to help me load and unload it. Trailer are stacked everywhere on top of each other.

Rating:

3.0

The location closed an hour early which made pickup more difficult. The trailer also had bad breaks and was over poorly maintained.

Rating:

1.0

I rented a uhaul on Sunday Feb 3, 2024 and was told to drop the key in the drop box the next day on Sunday when I was done. I did not even have the uhaul a full 24 hours and I got charged for 4 days of use. I contacted Aegis and they were quick to tell me they were not at fault and I would have to contact uhaul. Uhaul contacted them and opened a claim and they still have yet to respond to fix the issue.. DO NOT USE THIS LOCATION TO RENT A UHAUL UNLESS YOU ARE WILLING TO PAY FOR EXTRA DAYS THAT YOU DONT USE IT! 0/10 stars…. HIGHLY URGE YOU TO FIND A DIFFERENT UHAUL DEALER.

Rating:

1.0

I rented an appliance dollie that was supposed to be for 24hrs. I went back to the location, in accordance with my contract, to turn in but the office was closed. I went back the next day, still closed. I went back 2 more times and the office was closed. Then I get an email from uhaul that I was delinquent in returning my equipment. THEN, when I called the customer service number to work things out, the person who initially took my call told me to hold and kicked me back into the cue. Uhaul needs to figure things out both with their franchises and their customer service! This long time customer will not be back.

Rating:

1.0

The lady is rude acts like she gets mad because she has to do something.the truck was filthy in the box there was moving blankets just thrown in there

Rating:

1.0

Rude employee. Constantly on her phone

Rating:

5.0

I received an email stating my uhaul hadn’t been returned. I returned it a day early. The people where I returned it were very nice but something went wrong as far as communicating with whoever that is returned the trailer. I’d like to be contacted and told all is good and they did receive the trailer in a timely manner.

Rating:

1.0

The woman working was extremely rude. Not helpful at all. She had just started her lunch when I arrived the 1st time. Came back an hour and a half later and she was on lunch again. Had to get someone from the gym next door to get the trailer off my car. I will never drop off here again.

Rating:

5.0

They were great!

Rating:

4.0

I do not like the online aspects of this transaction. I don’t want to deal with your texts and links. No problem with the local folks but I’ll try to find another way to move next time to a aid your online crap.

Rating:

1.0

Could not find anyone at this location, phone calls were not returned. Made a total of FIVE trips back to the location, trying to find someone so we could check the trailer in. Finally had to call the Foley office for help.

Rating:

2.0

Twice I have tried to pick up a u-haul there. The first time the trailer didn’t exist in their lot, and I had to find the trailer in another town. “Guaranteed ready” didn’t work there. I needed another trailer for my latest trip, and the woman behind the counter gave me the assigned trailer, and it wasn’t in her lot either. She blamed the “uhaul people” for taking trailers without telling her. The person behind the counter was rude, seemed annoyed that they had to set down their phone and do any work. We are still in the process of a large move with more than one household. I will not attempt to rent from that location again.

Rating:

5.0

100% absolutely will come back

Rating:

5.0

Outstanding, friendly and helpful staff

Rating:

5.0

N/A

Rating:

5.0

The transaction was smooth, efficient and fast. The customer service rep was friendly and helpful. Great experience.

Rating:

5.0

Clean & always accessible. Staff friendly. Had no problems.

Rating:

5.0

The lady working was very helpful.

Rating:

5.0

I have been a customer for 4 years. Thank you for the great service! I just moved in to my new home and all my things were well taken care of during the 4 years of storage! Thank you so much! Thank you Heather!

Rating:

3.0

I’m not sure if I’d recommend this location or not. When I reserved my truck online, I reserved hand trucks/dolly as well. When I arrived, I was told they don’t have any. Also, the truck I was supposed to get had to be changed, because “the keys for that truck are locked up” …??? The app is terrible. I had to login several times over and over to get the ball rolling. App really needs work done.

Rating:

1.0

This was a terrible experience. The automated checkin was a nightmare. I was parked directly beside the rental trucks however the system thought the location was around the corner. I finally drove around the block and pulled into a car wash and it allowed me to checkout the truck. Signing out the truck took over an hour which ate up a huge chunk of my time. When I arrived back to check in the truck the same thing happened and it took another hour. The second thing is that the price for 4 hours was so ridiculously high I was shocked. I will NEVER rent from this location again.

Rating:

2.0

Went during regular business hours nobody there. They charged $10 fuel have photographed evidence of what it was when I picked it up and dropped it off

Rating:

1.0

Staff was rude as hell and made us hook up the trailer on our own Worst service ever

Rating:

5.0

Employees at this location were super easy to work with.

Rating:

5.0

Amanda was awesome!!!

Rating:

5.0

Very helpful and friendly employees at this location. I would highly recommend this location to anyone! 5/5 rating

Rating:

1.0

Ordered moving blankets and didn’t have any. Three people in front of me had similar issues with dollies. No one preeped or even had a clue what was going on. Very terrible experience and will rent with another company for sure next time.

Rating:

5.0

No comment

Rating:

5.0

Amanda was fantastic very helpful and pleasant to work with. Five stars for sure.

Rating:

5.0

Aegis was wonderful, the truck was clean and drove great but your website kept crashing during check out on saturday, July 30, 2022. That made for just a slightly frustrating experience. Time to upgrade your systems, uhaul 😉

Rating:

1.0

The lady working there wasn't much help.. the first U-Haul had a lock on it and the second one had no chains.. do they even inspect these trailers like they are supposed? Apparently not or she would have known all this before hand. They didn't sell any hook up parts. I had to go to the next store to buy those at tractor supply.

Rating:

3.0

Person I dealt with at the location was unfriendly and not helpful. In fact one person was asleep in their chair. I needed help with hooking up the Trajan’s was told they didn’t do that. I tried but could not do it myself so they did finally come out and help but was fairly rude at having to help

Rating:

5.0

Agent went out of her way to make sure I got what I needed and when I needed it.

Rating:

1.0

Appliance dolly was not in the truck. They never returned my calls, even with multiple messages.

Rating:

1.0

I returned equipment on time However was reported as though I had not then got emails saying I had stole the trailer. Made calls to get things straightened out and nobody at uhaul or the place I rented it from seemed in a hurry to get everything straight. This all happened over the weekend I returned the equipment on Wednesday got a receipt on Monday. No call saying I no longer are suspected of stealing a piece of uhaul equipment.

Rating:

5.0

Keep up what you do and continue to have smiling happy helpful employees. Keeps the customers happy.

Rating:

5.0

Very easy process and the folks at the place were very helpful. I had the receipt in my email by the time I returned to the office.

Rating:

3.0

Remote drop off location. No one to help. Just Mobil pick up/ drop off.

Rating:

4.0

Keep it up.

Rating:

1.0

Put fuel in the truck. And clean the truck. The last person that drove that truck smoked in it. And the dolly was not in the truck. And the truck had been wrecked and the driver side headlight bounced like crazy.

Rating:

5.0

Everyone was sweet and nice wonderful young ladies

Rating:

5.0

Per question number 3: your facility was "simply" 19 miles away from our terminal. That is the only reason we moved. The prices was perfect. The hours of operation were conducive to ours and your staff was outstanding. I (we) would recommend your facikity to anyone and billing was so easy. Thank you very very much for providing and overall outstanding secure facility to store our personal gear. Rickie S. McCall

Rating:

3.0

Overall Great but after the person finally showed up to open 45 minutes late then was able to complete the drop

Rating:

1.0

No one showed up until after 11:00 AM. We were not equipped to do self check-out at 9:00 AM, and had not been warned of the need by the fellow who told us our normal location was changed and gave us this new location and pickup time. Your service stinks. There were trucks at our original location- we saw them.

Rating:

2.0

Attendant was late opening the location and not helpful

Rating:

5.0

I had no trouble renting the stirage unit and every thing was kept safe and dry in the climate control. Checking out of the unit went smoothly and I highly recommend Aegeis Storage!

Rating:

5.0

Avoid this place. Completely unprofessional. I moved out of my storage facility July 6th, but the staff did not officially move me out in their system until July 19th, and now they are trying to charge me a fee for a delayed month's rent payment that I didn't even need.

Rating:

5.0

What could have been a stressful experience was an easy and pleasant experience. The staff were super friendly and helpful. I really appreciate that!

Rating:

5.0

Clean facility and easy access, just the back doors were easy for anyone to just come in with no issues.

Rating:

4.0

Get better carts to help transport stuff.