They were closed called 3 times next day to make sure my account was closed no one called me back I went there sign on door said gone to lunch I would not recommend this to anyoneAnna H.
Trailer Rental & Towing in Hartselle, AL at Aegis Conditioned Storage
(U-Haul Neighborhood Dealer)
Hartselle, AL 35640
Services at this Location:
- Mon-Thur: 10:30 am - 4:30 pm
- Fri: 10:30 am - 1:30 pm
- Sat: 10:30 am - 2:30 pm
- Sun: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Hartselle, AL 35640
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I returned truck 1 day early and was the Holliday so did not get a chance to speak with anyone. I would sure like to speak to corprate about my experience when picking up in West Virginia. Was not a good experience.guy S.
I paid for an appliance dolly, was charged for it, and did not receive one. Truck ran like the spark plugs were about to give out . Never againRyan T.
I forgot the name of the lady that helped us but she was very helpful and nice.lynn S.
Make sure the office workers are at work on time.Justin J.
We arrive and we're supposed to be able to check out our truck online. It wouldn't let us, said we had to wait for the store to open. Waited for an hour for it to open. Lady working arrived 15 minutes late. She was incredibly rude.Daniel A.
Their computer wouldn't do the payment so she done it on her personal phone I wasn't pleased with that because she put our card number on her phone to make payment transaction.How do we know she didnt keep that for her own use at a later date.?winford M.
It would be helpful if the if the fact that you have to take pictures through the app not before. I tried to take pictures prior to starting the return process but had to retake them while using the app. Let the customer know that up front.Mark H.
Very helpful and courteousJoanne B.
Better detail where to park when dropping off truck after hoursKelly H.
Avoid this location!!!!!! Close your contract with this location immediately!!!! Unable to return equipment due to the location closing more than two hours early than the posted time. I even contacted them to verify that they would be available for drop off. Upon arrival another customer was trying to pick up a rental,he had just spoken with them and they said they would have his rental ready... really???. Two strikes against this location in less than an hour. Not providing a good image for your company.chad M.
Heather Sheffield was very nice. Helpful in everyway and more than exceeded our expectations.darrell S.
Employee wasn't wearing a mask at all. Stayed on her phone during most of the rental. Only offered insurance and didn't even mention roadside assistance that I clearly would have taken if offered. Called her several times, with no answer, Sunday because truck got stuck and still have yet to hear from her.Jamie P.
It's nice to have a 24/7 drop off point.Jonathan S.
The lady at the counter was just not friendly and condescending. I walked in and told her that I was here to pick up the trailer. She said "so" and gave me a shoulder shrug. As a customer, she made me feel like I was bothering her. I will go 100% go somewhere else to rent a uhaul trailer next time.Jamie H.
You was closed at 4pmCarla M.
The location was fine however my reservation for the location near my home fell through last minute & I had to pay someone to drive me 1hr 20min to this location to pick a truck (not the one I reserved.)DeAnna B.
Lady was very professional very nice and helped me greatly.Aryan D.
The ladies at Aegis were super in helping me reserve just the size truck I needed, in picking it up and also with the return. I truly appreciate all they did in making everything go smoothly on that end of the moving process! They were awesome!Jacqueline W.
Make sure it's actually "open" when it's supposed to be. When we Forest arrived the office was closed, but the employee working the counter was back before we left so we had somewhere to leave our dolly rentals.Ashley W.
Great friendly serviceMichael G.
They're very unfriendly. I would not recommend them to anybody.Amie J.
They never came out and looked at the rental just told me to drop it and they would check it in later. After 15 minutes trying to return it myself using the phone I went back in to ask about it and the lady said " I told you I would return it in a little bit". I was not leaving till it was returned so she finally came out and returned it!Stanley L.
She was good to work withgary F.
Had to call owner to get the key. Location was closed and no one was there to give us key. They had to tell me how to get in and get the key myself. THEN I was charged a "cleaning fee" of $25 when I dropped it off via the ap. We moved a couch with it and it was not clean when we picked it up. Will not use this location again. What should have been a $50 charge was $107 by the tine it was over.Larissa P.