I rented an appliance dollie that was supposed to be for 24hrs. I went back to the location, in accordance with my contract, to turn in but the office was closed. I went back the next day, still closed. I went back 2 more times and the office was closed. Then I get an email from uhaul that I was delinquent in returning my equipment. THEN, when I called the customer service number to work things out, the person who initially took my call told me to hold and kicked me back into the cue. Uhaul needs to figure things out both with their franchises and their customer service! This long time customer will not be back.Russel L.
Aegis Conditioned Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Hartselle, AL 35640
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The lady is rude acts like she gets mad because she has to do something.the truck was filthy in the box there was moving blankets just thrown in thereDwight L.
Rude employee. Constantly on her phoneDanielle B.
I received an email stating my uhaul hadn't been returned. I returned it a day early. The people where I returned it were very nice but something went wrong as far as communicating with whoever that is returned the trailer. I'd like to be contacted and told all is good and they did receive the trailer in a timely manner.Debbie S.
The woman working was extremely rude. Not helpful at all. She had just started her lunch when I arrived the 1st time. Came back an hour and a half later and she was on lunch again. Had to get someone from the gym next door to get the trailer off my car. I will never drop off here again.Danielle B.