Customer Reviews for Affordable Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Affordable Auto

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perry G. on

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Eccellent service, great attitude, great customer service, over all everything was great. Thank God 4 everything as he continue to bless this business.

Michael C. on

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Shannon W. on

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Tiffany D. on

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The mileage used reported on the bill is incorrect, and so is the mileage of the truck. It appears I've been overcharged. As far as the equipment, the cabin light was out, making it a bit inconvenience at night time without a flashlight to see the inside of the truck.

Wayne O. on

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Tommy F. on

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Ted D. on

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Michael H. on

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Explain the rates for weekdays/weekends better, have a better dropbox, and more parking. I had to be very careful pulling in and out.

SAMUEL B. on

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A good experience

Randy D. on

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Chris F. on

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roy W. on

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David W. on

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This facility was familiar with the U-Haul procedures. Drop-off and check in were routine and the staff was courteous to this customer.

Charles R. on

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Equipment was. Lean but drivers side rear tire was almost flat and did not realize this till trailer was loaded down. Also attendant did not help hook up trailer to my vehicle. Could do a better job.

FRANKLIN S. on

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Very fast online procedure. The place is very organized and clean, the guy in front desk very kind .

willie A. on

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Debra P. on

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Scott H. on

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Gravnie A. on

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I believe that it is bad business and lack of customer care when one returns a truck with more gas than was initially there; but went 0.9 miles over the 50 miles estimate for a local move which used to be only $19.95 by the way, and be charged for 0.9 miles! Eventually competition will result in a better truck rental business. very sad indeed!

Robert S. on

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Wasn't ready for me

Michelle C. on

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Gene B. on

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Truck could have been cleaned up. Trash and front window for bugs.

Anthony R. on

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They just told us to park the uhaul .

Philip H. on

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Roger Y. on

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Night Drop off of trailer. Decent sized lot easy to park trailer.

ALBERT A. on

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alan M. on

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Josh E. on

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Charlene P. on

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TIO B. on

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everything was great no problems here

Kenneth W. on

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Axel C. on

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Good

kevin C. on

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BRUCE L. on

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Cherry from Sunrise u haul was amazing. She's the best

Tanya R. on

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The phone instructions did not indicate where to leave the key - I finally found a drop box on site.

Jeff J. on

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ARTHUR J. on

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ROY L. on

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No one was there to receive the vehicle and key but there was a drop box I had returned van on Sunday 5:08pm I believe they were closed

James D. on

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After all of the issues that we had to obtain the truck, this drop off location actually charged a .5 mile overage to my bill. The facility was not easy to determine where the truck should be parked and the staff was not very helpful.

karen G. on

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CARL P. on

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my only problem with this location was that i am being billed (3) times for this equipment .i only used this equipment on 4/2/19 and returned it the same day. why am i being billed (3) times.

Bobby N. on

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oghenebrorhie I. on

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Loretta C. on

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GEORGE N. on

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Katherine H. on

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Very helpful and friendly. Helped to hitch and unhitch the trailer.

JONATHAN P. on

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Improve the 24/7 share. I kept having issues with getting my truck.

James R. on

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Arnold C. on

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daniel K. on

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Charles Y. on

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Sheets and blankets were in the trailer from a previous move. The floor of the trailer was muddy and dirty and had not been cleaned. Had to go inside and ask for assistance in hooking up the 6x12 trailer. Attendant did not check turn signals and brake lights after harness was connected. This was below the service that I have always received at other locations.

Carlos P. on

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The lady that was at the desk sat there, had an attitude as soon as I walked in the door. She did not even have the gumption to get up to see if I dropped the trailer or to even help me.

Devin A. on

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Extremely friendly and helpful

David B. on

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This was the 2nd time o reserved a trailer in clayton and they dident have the trailer when I arrived. One I canceled the order this time had to go to another location to get a trailer.

Jamison V. on

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ben H. on

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Nothing everything was great.

Jeannie L. on

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I was supposed to be charged $19.95 and was charged $29.95... also it said online the mileage was .65 per mile and I was charged .99 a mile. This is the second time I’ve had a problem at this location. I don’t recommend it.

Brian B. on

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Wipers worn. Didn't have truck on site. Had to go to another site but staff was really good

Carrie W. on

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BRANDON W. on

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william M. on

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Christopher W. on

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Seemed like a pretty standard U-Haul experience when you're picking one up at a repair shop. The guy who helped me was nice enough, and I got what I needed. I guess I couldn't rate it higher simply because no special circumstances occurred that might have warranted your representative going "above and beyond." U-Haul is a reliable and convenient truck rental business, which is all you really need.

Robert C. on

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ronnie W. on

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ADAM S. on

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Brooke M. on

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Hope B. on

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Daniel M. on

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Linda H. on

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Cathy L. on

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Alan D. on

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Tammy S. on

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Friendly, helpful service. Easy in and out.

james C. on

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Timothy E. on

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David H. on

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Adrian B. on

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I've used this location twice before, easy in and easy out. Will never go anywhere else! Thanks Affordable!

Rick N. on

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robert C. on

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jerry T. on

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Very convenient location, turn in vehicle very easy process

Steven T. on

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After hours drop-off. Small lot with hardly a place to park due to car repairs scattered about.

vinnie M. on

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Richard W. on

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Trailer was damaged over the wheel well. Clerk explained he was told to rent it. Besides that...trailer seemed fairly new.

Matthew M. on

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evalyne A. on

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The truck was leaking from some where that I came to realize when off loading my stuff that they were wet and soggy.

Dylan P. on

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Mary Ellen H. on

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leah H. on

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JOHN L. on

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Jennifer W. on

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The business owner was very pleasant and informative. The Affordable Auto location in Clayton has a good assortment of options as well.

Todd H. on

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Howard Dean P. on

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Overall, this was a great experience. Trailer was ready and available, worked perfectly for what I needed, and the drop off was quick and easy.

kevin C. on

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Floyd O. on

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KIM M. on

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kelly P. on

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Sue D. on

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Karin H. on

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johnathon M. on

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Tamika C. on

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kevin C. on

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