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Julie M.
Customer Reviews for Affordable Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kelly at Affordable Auto provided an excellent rental experience. She was very knowledgeable and helpful. I would definitely return to this location and highly recommend them to anyone seeking reliable service.
Charles T.Nothing needed.
Wesley H.Kelly is the best customer service
NICOLAE S.This is not where i was headed... nor where the twxt said to drop off at. Again, weird
Mark B.Service was excellent! Thanks!
Jason G.Affordable Auto processed the return of the Auto Transport trailer and was very polite. I would recommend this location for rentals.
Dale F.Everything was perfect
Russell D.I've never said on a review that there's no room for improvement. But this process was perfect. The workers there never make you feel rushed or that you won't have a vehicle. They take their time to make sure you have the right truck, size and amount of time. I used this location twice and was shocked at how smooth it went both times. Top notch service!
DAMIAN C.The staff was friendly and quite helpful.
Lynn L.I really cleaned vehicle when I returned, when I rented I hadn't noticed in back of the van was some rusty dust material with some rusty nuts and washers, along with some welding rods in a small plastic container. I thru all that away and scrubbed back mat and the rest of the Van when I returned. Exterior was clean.
Billy H H.Reserved a utility dolly but didn't have one when I picked up the rental. Was given an appliance dolly for an extra $5 that served no purpose whatsoever. Truck was on 3/4 a tank, not full, which made it hard to tell how much to refill. Customer service could be better also. Wouldn't recommend location.
KEVIN G.Great people to work with..
Richard K.Very polite. Very accommodating. Great problem solvers. Great service in every way!
Clara G.Yes
Thomas C.Keep reasonable prices
shirley G.Great new truck...made a dump run...all is right with the world.
Stephen R.The receptionist was very helpful, very nice and cordial and even called me to see if I left anything in the truck which I did not. The item left in the truck actually belonged to someone else..that's honesty.
MARTHA F.There was absolutely nothing they could have done better! They were super nice and they were efficient!
ISAIAH D.Driver side visor was broken and weather stripping on windshield was loose, otherwise, everything good.
Brian S.After hours on line returns are a bit unclear. Frankly I still don't know that my rental was properly processes. Specifically after completing the return process on my phone there was no indication suggesting it had properly completed. It seemed to just return me to the "start the online return" process.
Kenneth B.They very swift and very understanding and met all my needs. Will recommend it to all my friends. This will be my go to loaation. Thank you Preston for all your help.
Alberto V.Everything went well from check in to check out
Doug K.Excellent customer service.
Randy S.Excellent customer service
WILLIAM L.Friendly and helpful
William L.They didn't have any equipment in the truck that we requested. Staff was not super helpful. Truck was in good condition. This was also not my original location. U-Haul changed it last minute.
Zach P.Excellent, knowledgeable and friendly service of equipment that functions the way it is suppose to.
GARY H.This is a repeat location and I was excited when I found out the equipment I was looking for is in this location. This is a multiple repeat visit for me. They are very professional and I wish all locations are like this one.
chuck I.Thanks for the service
Devair B.Great service is already in place!
HOWARD S.When we have reservations for a certain time. It would be nice to get that truck or equipment that you reserved..!!
Charles D.Kelly made my moving experience seamless. I was very thankful for her professional and positive attitude ! Definitely recommend this location!
Jamie S.Everything was great. It was a pleasure driving the truck, and Kevin was terrific. Absolutely outstanding. Thank you!
Michael S.Kevin was very flexible when I needed more time to complete the move.
Joseph R.nothing, excellent and friendly service
Glenn B.The woman who took care of my rental was excellent, really knew her stuff !
Carolyn M.Quick, hassle free and very professional.
Chante T.Very easy pick up and drop with excellent service from the staff at Affordable. Kelly was very helpful to me when I lost my storage keys in the truck she was able to help me look for it and found it. Will rent here again.
Jerome K.The truck was “clean†but filthy as in dirt was everywhere and coated in cigarette smoke. The uhaul app was not working and made me late. I also paid for a utility dolly that I never received. There was also no where to park the uhaul I rented.
Emma S.Very helpful and friendly.
Daniel H.Poor customer service upon returning the vehicle. Did not receive receipt for payment and was charged more than quoted! The vehicle was returned in less time and with less mileage than what was quoted for but I was still charged more!
DONTE A.Same service
MARY S.I could not see any issues, quick service, easy drop off and vehicle was in great shape.
Joseph C.The staff here were so pleasant and helpful. I felt like they knew the UHaul system and policies well and were able to make changes for us (we decided not to use the dolly we initially reserved), so it was really easy to work with them.
Melinda M.Excellent service
ronald H.