Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Didn’t interact with anyone but lot was easily accessible and organized.
JOSUE M
Rating:
5.0
The location providing the trailer was fine - the U-Haul corporate side needs work.
FREDERICK L
Rating:
4.0
No complaints
PETER W
Rating:
3.0
Dropped off after hours is the reason for no for the question if personnel was helpful!
Joddy G
Rating:
1.0
I was charged for a trip I did not take. In stead of taking the trailer on my trip ai had to return it the same day.
JEFFREY M
Rating:
5.0
Customer did not leave a comment.
CHRISTA E
Rating:
5.0
I can’t think of anything. That’s the first time in decades I’ve needed to rent a truck and it was painless compared to the “old times”.
MICHAEL H
Rating:
3.0
Customer did not leave a comment.
GARY W
Rating:
5.0
Make sure everything that is on the reservation, appliance dolly and pads, are actually available. Mine were not .
Timothy H
Rating:
4.0
Customer did not leave a comment.
LEWIS P
Rating:
5.0
The lock was very hard to get off. Maybe a smoother pickup and return.
Alize B
Rating:
4.0
Convenient location.
Good selection.
Helpful, friendly staff.
James W
Rating:
5.0
Customer did not leave a comment.
JOHN H
Rating:
3.0
Customer did not leave a comment.
SIOVAHN S
Rating:
5.0
Customer did not leave a comment.
ROBERT L
Rating:
2.0
The business opened up late, causing my move schedule to delay and domino effect from there. How to improve is just show up to work on time.
JOHN W
Rating:
5.0
Customer did not leave a comment.
JOHN T
Rating:
5.0
Courteous and professional staff.
CHANTE T
Rating:
5.0
The app made it all very easy and the location had it all down to the last detail.
Brandon L
Rating:
5.0
Everything was great and easy process to rent, extend and drop off.
MIRTA C
Rating:
5.0
Customer did not leave a comment.
OWEN L
Rating:
5.0
Customer did not leave a comment.
NAINESH M
Rating:
5.0
The manager was very accommodating and congenial. It was easy to do business with him.
NANCY C
Rating:
5.0
Customer did not leave a comment.
COLIN M
Rating:
4.0
Good customer service
RUDOLPH C
Rating:
5.0
Customer did not leave a comment.
Ramon V
Rating:
5.0
Customer did not leave a comment.
CAROLYN M
Rating:
5.0
Customer did not leave a comment.
WILLIAM G
Rating:
3.0
Open on time.
William L
Rating:
3.0
Customer did not leave a comment.
STEPHEN D
Rating:
5.0
The screw of coupler was overly rusted this time as well as last time.
Very difficult to get loosened to disconnect..
Tag 9017TRL
RICHARD R
Rating:
5.0
Customer did not leave a comment.
JAMES W
Rating:
5.0
Customer did not leave a comment.
Lakemma D
Rating:
5.0
Very good customer service.
Carolyn M
Rating:
5.0
Great place to rent a truck! Highly recommend.
RYAN L
Rating:
5.0
Customer did not leave a comment.
Bonnie F
Rating:
5.0
Customer did not leave a comment.
Ralph M
Rating:
5.0
Customer did not leave a comment.
NATOYA P
Rating:
5.0
Customer did not leave a comment.
MARCUS M
Rating:
5.0
Customer did not leave a comment.
DOUGLAS K
Rating:
4.0
Customer did not leave a comment.
BOBBY S
Rating:
5.0
It was a pretty good experience. I like the fact that you can rent anytime after hours
Clarence E
Rating:
5.0
N/A
Everything was great
JOHN W
Rating:
5.0
Customer did not leave a comment.
LANCE G
Rating:
5.0
Customer did not leave a comment.
JORGE M
Rating:
5.0
Customer did not leave a comment.
HILDA P
Rating:
5.0
Customer did not leave a comment.
MICHAEL M
Rating:
5.0
The app allowed me to get the key and not take any photos. I called support since the gas tank was not full and they send me the link to finish the pictures.
Alexandra P
Rating:
5.0
Customer did not leave a comment.
DONNIE E
Rating:
5.0
Customer did not leave a comment.
Traci H
Rating:
5.0
Customer did not leave a comment.
LEONARD H
Rating:
5.0
Friendly staff overall good people
DALE B
Rating:
5.0
Thank you for your help you very nice god bless you and your family
ASHRAF M
Rating:
4.0
Customer did not leave a comment.
ALLEN M
Rating:
5.0
I had no issue everything worked out well.
RODNEY P
Rating:
4.0
Customer did not leave a comment.
THOMAS D
Rating:
5.0
Customer did not leave a comment.
GREGORY H
Rating:
5.0
Great location and great staff assistant
CESAR L
Rating:
5.0
Customer did not leave a comment.
DOUGLAS K
Rating:
5.0
I know this won’t change but a price reduction would be nice.
EBONY J
Rating:
5.0
Great customer service. Have used them a few times and will again. No complaints. Thank you!
RICHARD S
Rating:
3.0
App is awful. Never loads or works when you need it to.
Kurk M
Rating:
5.0
Great experience.
James T
Rating:
4.0
One of the tires appeared questionable to me. I asked and was told U-Haul does monthly checks. When I was back at my apartment the pressure was 18 pounds. Filled it and it leaked, so had to initiate roadside assistance and they replaced that tire. Otherwise good experience.
GINA H
Rating:
5.0
Customer did not leave a comment.
Steven A
Rating:
4.0
Nothing everyone was helpful
ROSE H
Rating:
5.0
Customer did not leave a comment.
MAGNUS S
Rating:
5.0
Customer did not leave a comment.
WARREN S
Rating:
5.0
Customer did not leave a comment.
NORRIS R
Rating:
5.0
Customer did not leave a comment.
SHARON K
Rating:
5.0
Everything went well, looking forward to using them again.
THOMAS L
Rating:
4.0
Was Asked If I Wanted To Disconnect The Trailer !!
NORRIS R
Rating:
4.0
Customer did not leave a comment.
Scott K
Rating:
4.0
Customer did not leave a comment.
ALBERT H
Rating:
5.0
All was easy and great
ARNOLD K
Rating:
5.0
Customer did not leave a comment.
JESSICA M
Rating:
5.0
Customer did not leave a comment.
STEVEN C
Rating:
4.0
Customer did not leave a comment.
WALTER R
Rating:
5.0
Customer did not leave a comment.
TERI L
Rating:
5.0
My experience with uhaul was great. Had no problem with management or vehicle. No delay w
WALTER V
Rating:
5.0
Met Ken… as always the best service I’ve had, time and time again’. Thanks
WILLIAM L
Rating:
4.0
Customer did not leave a comment.
Robert L
Rating:
3.0
Customer did not leave a comment.
Scott K
Rating:
3.0
Seems like the vehicle don’t get check or have Preventative maintenance more frequently then they should. The vehicle I had was overheating, losing a/c most times and the transmission was slipping at 60 mph. Had I drove it father later in the day it would only go 45 miles and hour. Then the wrench light came on.
Vincent F
Rating:
5.0
Everything was Great
SABRINA P
Rating:
5.0
I really appreciated all of the help I was given, the rental was smooth, easy, and they even helped me save a little bit of money. All in all, it was the perfect rental experience.
COLIN T
Rating:
5.0
Great service and very accommodating
RUSSELL S
Rating:
5.0
Customer did not leave a comment.
Michael B
Rating:
5.0
They were very helpful easy todeal with.
JAMES L
Rating:
5.0
Customer did not leave a comment.
David B
Rating:
5.0
Customer did not leave a comment.
Maria C
Rating:
5.0
Customer did not leave a comment.
Rodney S
Rating:
5.0
Very easy transaction.
Lawrence H
Rating:
5.0
Customer did not leave a comment.
Robert Z
Rating:
5.0
When calling into the 800 no. The wait time is ridiculous other than that it went well
Anna B
Rating:
5.0
Customer did not leave a comment.
Hunter S
Rating:
5.0
Customer did not leave a comment.
Dawn S
Rating:
5.0
Customer did not leave a comment.
adrian t
Rating:
3.0
The location is fine but they don't have staff on Saturdays, forcing self pick-up and drop-off using the app. THE APP IS TERRIBLE, HAD TO CALL UHAUL AND PUT ON HOLD FOR 1 HOUR TO GET MY TRUCK.
