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UTICA C
Customer Reviews for Affordable Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Appearance not clean at all.
DARRLYE MEverything was good at this rental location. The process was very quick and easy.
CHRISTOPHER SThe contract stated that the truck was “full” with fuel. However when I got in the truck to leave, it was on “empty”. I immediately had to fill it up. They essentially got a free tank of fuel out of me. I then returned the truck “full” as stated on the contract. When I reached out to management, they claim they cannot provide credit or any type of reimbursement for the extra full tank that I paid for.
Howard DI had several personal concerns with my experience. While the receptionist was polite, I didn’t feel especially welcomed upon arrival. The presence of small children in the small office space felt unprofessional to me, though I understand others may not feel the same. What really made the experience difficult was the truck itself, it did not have a loading ramp. Had I known that in advance, I would have chosen a different option entirely. Moving heavy furniture without a ramp was incredibly challenging and made the entire move much harder than it needed to be. In my opinion, loading ramps should be standard. I’ve rented multiple U-Haul trucks in the past, and this was the first time one didn’t have a ramp. Very disappointing.
STEPHANIE WArrived to drop off, they weren’t open, however called, they were on the way and were running late. They said where to leave it and it would get checked in. Got a receipt that it was checked in about 30 minutes later.
DAVID REquipment was in excellent condition.
ALFRED WThey were great. Quick check in and check out
MARTIN TFriendly staff, and great customer service experience.
Alejandro IDidn’t interact with anyone but lot was easily accessible and organized.
JOSUE MThe location providing the trailer was fine - the U-Haul corporate side needs work.
FREDERICK LNo complaints
PETER WDropped off after hours is the reason for no for the question if personnel was helpful!
Joddy GI was charged for a trip I did not take. In stead of taking the trailer on my trip ai had to return it the same day.
JEFFREY MI can’t think of anything. That’s the first time in decades I’ve needed to rent a truck and it was painless compared to the “old times”.
MICHAEL HMake sure everything that is on the reservation, appliance dolly and pads, are actually available. Mine were not .
Timothy HThe lock was very hard to get off. Maybe a smoother pickup and return.
Alize BConvenient location. Good selection. Helpful, friendly staff.
James WThe business opened up late, causing my move schedule to delay and domino effect from there. How to improve is just show up to work on time.
JOHN WCourteous and professional staff.
CHANTE TThe app made it all very easy and the location had it all down to the last detail.
Brandon LEverything was great and easy process to rent, extend and drop off.
MIRTA CThe manager was very accommodating and congenial. It was easy to do business with him.
NANCY CGood customer service
RUDOLPH COpen on time.
William LThe screw of coupler was overly rusted this time as well as last time. Very difficult to get loosened to disconnect.. Tag 9017TRL
RICHARD RVery good customer service.
Carolyn MGreat place to rent a truck! Highly recommend.
RYAN LIt was a pretty good experience. I like the fact that you can rent anytime after hours
Clarence EN/A Everything was great
JOHN WThe app allowed me to get the key and not take any photos. I called support since the gas tank was not full and they send me the link to finish the pictures.
Alexandra PFriendly staff overall good people
DALE BThank you for your help you very nice god bless you and your family
ASHRAF MI had no issue everything worked out well.
RODNEY PGreat location and great staff assistant
CESAR LI know this won’t change but a price reduction would be nice.
EBONY JGreat customer service. Have used them a few times and will again. No complaints. Thank you!
RICHARD SApp is awful. Never loads or works when you need it to.
Kurk MGreat experience.
James TOne of the tires appeared questionable to me. I asked and was told U-Haul does monthly checks. When I was back at my apartment the pressure was 18 pounds. Filled it and it leaked, so had to initiate roadside assistance and they replaced that tire. Otherwise good experience.
GINA HNothing everyone was helpful
ROSE HEverything went well, looking forward to using them again.
THOMAS LWas Asked If I Wanted To Disconnect The Trailer !!
NORRIS RAll was easy and great
ARNOLD KMy experience with uhaul was great. Had no problem with management or vehicle. No delay w
WALTER VMet Ken… as always the best service I’ve had, time and time again’. Thanks
WILLIAM LSeems like the vehicle don’t get check or have Preventative maintenance more frequently then they should. The vehicle I had was overheating, losing a/c most times and the transmission was slipping at 60 mph. Had I drove it father later in the day it would only go 45 miles and hour. Then the wrench light came on.
Vincent FEverything was Great
SABRINA P