Customer Reviews for Affordable Auto
(U-Haul Neighborhood Dealer)

930 reviews

103 Lee Ct   Clayton, NC 27520

(919) 879-2528

Office Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 879-2528

103 Lee Ct
Clayton, NC 27520

Services at this Location:

Office Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DERRICK J 
Rating:
5.0

Everything was good at this rental location. The process was very quick and easy.

CHRISTOPHER S 
Rating:
1.0

The contract stated that the truck was “full” with fuel. However when I got in the truck to leave, it was on “empty”. I immediately had to fill it up. They essentially got a free tank of fuel out of me. I then returned the truck “full” as stated on the contract. When I reached out to management, they claim they cannot provide credit or any type of reimbursement for the extra full tank that I paid for.

Howard D 
Rating:
2.0

I had several personal concerns with my experience. While the receptionist was polite, I didn’t feel especially welcomed upon arrival. The presence of small children in the small office space felt unprofessional to me, though I understand others may not feel the same. What really made the experience difficult was the truck itself, it did not have a loading ramp. Had I known that in advance, I would have chosen a different option entirely. Moving heavy furniture without a ramp was incredibly challenging and made the entire move much harder than it needed to be. In my opinion, loading ramps should be standard. I’ve rented multiple U-Haul trucks in the past, and this was the first time one didn’t have a ramp. Very disappointing.

STEPHANIE W 
Rating:
5.0

Customer did not leave a comment.

DEVAN Z 
Rating:
4.0

Arrived to drop off, they weren’t open, however called, they were on the way and were running late. They said where to leave it and it would get checked in. Got a receipt that it was checked in about 30 minutes later.

DAVID R 
Rating:
5.0

Customer did not leave a comment.

WAYMAN B 
Rating:
5.0

Equipment was in excellent condition.

ALFRED W 
Rating:
4.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

They were great. Quick check in and check out

MARTIN T 
Rating:
5.0

Friendly staff, and great customer service experience.

Alejandro I 
Rating:
4.0

Didn’t interact with anyone but lot was easily accessible and organized.

JOSUE M 
Rating:
5.0

The location providing the trailer was fine - the U-Haul corporate side needs work.

FREDERICK L 
Rating:
4.0

No complaints

PETER W 
Rating:
3.0

Dropped off after hours is the reason for no for the question if personnel was helpful!

Joddy G 
Rating:
1.0

I was charged for a trip I did not take. In stead of taking the trailer on my trip ai had to return it the same day.

JEFFREY M 
Rating:
5.0

Customer did not leave a comment.

CHRISTA E 
Rating:
5.0

I can’t think of anything. That’s the first time in decades I’ve needed to rent a truck and it was painless compared to the “old times”.

MICHAEL H 
Rating:
3.0

Customer did not leave a comment.

GARY W 
Rating:
5.0

Make sure everything that is on the reservation, appliance dolly and pads, are actually available. Mine were not .

Timothy H 
Rating:
4.0

Customer did not leave a comment.

LEWIS P 
Rating:
5.0

The lock was very hard to get off. Maybe a smoother pickup and return.

Alize B 
Rating:
4.0

Convenient location. Good selection. Helpful, friendly staff.

James W 
Rating:
5.0

Customer did not leave a comment.

JOHN H 
Rating:
3.0

Customer did not leave a comment.

SIOVAHN S 
Rating:
5.0

Customer did not leave a comment.

ROBERT L 
Rating:
2.0

The business opened up late, causing my move schedule to delay and domino effect from there. How to improve is just show up to work on time.

JOHN W 
Rating:
5.0

Customer did not leave a comment.

JOHN T 
Rating:
5.0

Courteous and professional staff.

CHANTE T 
Rating:
5.0

The app made it all very easy and the location had it all down to the last detail.

Brandon L 
Rating:
5.0

Everything was great and easy process to rent, extend and drop off.

MIRTA C 
Rating:
5.0

Customer did not leave a comment.

OWEN L 
Rating:
5.0

Customer did not leave a comment.

NAINESH M 
Rating:
5.0

The manager was very accommodating and congenial. It was easy to do business with him.

NANCY C 
Rating:
5.0

Customer did not leave a comment.

COLIN M 
Rating:
4.0

Good customer service

RUDOLPH C 
Rating:
5.0

Customer did not leave a comment.

Ramon V 
Rating:
5.0

Customer did not leave a comment.

CAROLYN M 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G 
Rating:
3.0

Open on time.

William L 
Rating:
3.0

Customer did not leave a comment.

STEPHEN D 
Rating:
5.0

The screw of coupler was overly rusted this time as well as last time. Very difficult to get loosened to disconnect.. Tag 9017TRL

RICHARD R 
Rating:
5.0

Customer did not leave a comment.

JAMES W 
Rating:
5.0

Customer did not leave a comment.

Lakemma D 
Rating:
5.0

Very good customer service.

Carolyn M 
Rating:
5.0

Great place to rent a truck! Highly recommend.

RYAN L 
Rating:
5.0

Customer did not leave a comment.

Bonnie F 
Rating:
5.0

Customer did not leave a comment.

Ralph M 
Rating:
5.0

Customer did not leave a comment.

NATOYA P 
Rating:
5.0

Customer did not leave a comment.

MARCUS M 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS K 
Rating:
4.0

Customer did not leave a comment.

BOBBY S 
Rating:
5.0

It was a pretty good experience. I like the fact that you can rent anytime after hours

Clarence E 
Rating:
5.0

N/A Everything was great

JOHN W 
Rating:
5.0

Customer did not leave a comment.

LANCE G 
Rating:
5.0

Customer did not leave a comment.

JORGE M 
Rating:
5.0

Customer did not leave a comment.

HILDA P 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

The app allowed me to get the key and not take any photos. I called support since the gas tank was not full and they send me the link to finish the pictures.

Alexandra P 
Rating:
5.0

Customer did not leave a comment.

DONNIE E 
Rating:
5.0

Customer did not leave a comment.

Traci H 
Rating:
5.0

Customer did not leave a comment.

LEONARD H 
Rating:
5.0

Friendly staff overall good people

DALE B 
Rating:
5.0

Thank you for your help you very nice god bless you and your family

ASHRAF M 
Rating:
4.0

Customer did not leave a comment.

ALLEN M 
Rating:
5.0

I had no issue everything worked out well.

RODNEY P 
Rating:
4.0

Customer did not leave a comment.

THOMAS D 
Rating:
5.0

Customer did not leave a comment.

GREGORY H 
Rating:
5.0

Great location and great staff assistant

CESAR L 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS K 
Rating:
5.0

I know this won’t change but a price reduction would be nice.

EBONY J 
Rating:
5.0

Great customer service. Have used them a few times and will again. No complaints. Thank you!

RICHARD S 
Rating:
3.0

App is awful. Never loads or works when you need it to.

Kurk M 
Rating:
5.0

Great experience.

James T 
Rating:
4.0

One of the tires appeared questionable to me. I asked and was told U-Haul does monthly checks. When I was back at my apartment the pressure was 18 pounds. Filled it and it leaked, so had to initiate roadside assistance and they replaced that tire. Otherwise good experience.

GINA H 
Rating:
5.0

Customer did not leave a comment.

Steven A 
Rating:
4.0

Nothing everyone was helpful

ROSE H 
Rating:
5.0

Customer did not leave a comment.

MAGNUS S 
Rating:
5.0

Customer did not leave a comment.

WARREN S 
Rating:
5.0

Customer did not leave a comment.

NORRIS R 
Rating:
5.0

Customer did not leave a comment.

SHARON K 
Rating:
5.0

Everything went well, looking forward to using them again.

THOMAS L 
Rating:
4.0

Was Asked If I Wanted To Disconnect The Trailer !!

NORRIS R 
Rating:
4.0

Customer did not leave a comment.

Scott K 
Rating:
4.0

Customer did not leave a comment.

ALBERT H 
Rating:
5.0

All was easy and great

ARNOLD K 
Rating:
5.0

Customer did not leave a comment.

JESSICA M 
Rating:
5.0

Customer did not leave a comment.

STEVEN C 
Rating:
4.0

Customer did not leave a comment.

WALTER R 
Rating:
5.0

Customer did not leave a comment.

TERI L 
Rating:
5.0

My experience with uhaul was great. Had no problem with management or vehicle. No delay w

WALTER V 
Rating:
5.0

Met Ken… as always the best service I’ve had, time and time again’. Thanks

WILLIAM L 
Rating:
4.0

Customer did not leave a comment.

Robert L 
Rating:
3.0

Customer did not leave a comment.

Scott K 
Rating:
3.0

Seems like the vehicle don’t get check or have Preventative maintenance more frequently then they should. The vehicle I had was overheating, losing a/c most times and the transmission was slipping at 60 mph. Had I drove it father later in the day it would only go 45 miles and hour. Then the wrench light came on.

Vincent F 
Rating:
5.0

Everything was Great

SABRINA P 
Rating:
5.0

I really appreciated all of the help I was given, the rental was smooth, easy, and they even helped me save a little bit of money. All in all, it was the perfect rental experience.

COLIN T 
Rating:
5.0

Great service and very accommodating

RUSSELL S 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

They were very helpful easy todeal with.

JAMES L 
No reviews have been submitted for this location.
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