Everything was greatDavid A.
Customer Reviews for Affordable Car Sales 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The back was not swept and the cab of the truck was dirty and smelled from the food garbage that was left in it.Joy F.
Customer did not leave a comment.Roy C.
Customer did not leave a comment.Catherine B.
I reserved a truck a week in advance and when the time came to pick it up I was told the location I reserved the truck at did not have my truck I would have to pick up at a different location witch was about 11 miles away from me I was charged for the extra miles and that is not fair to me because they messed up! I had to drive 11 miles to pick up the truck then drive 11 miles back to where I needed the truck and then 11 miles back to drop it off, thats 33 miles I was charged for that was not my fault! When I did drop the truck off I was told the place was closed and would have to wait until Monday to get my deposit back, so now I have to drive another 11 miles there and another 11 miles back again wasting my own gas for their mistake, so no I'm not pleased at all with Uhaul!!!!Donald S.
Customer did not leave a comment.Oll B.
Customer did not leave a comment.chris K.
Hole in the wall - location was very dirty and not a professional environment. Owner was nice and polite but building was not good.Theodore H.
Amazing customer service! Very friendly and they honor their word! Highly recommend!!!ryan B.
Customer did not leave a comment.Stephanie P.
Customer did not leave a comment.Joy F.
Customer did not leave a comment.TONY C.
Customer did not leave a comment.thomas S.
Everything was greatSteve A.
Customer did not leave a comment.Tyler B.
The truck was given to us not in working condition with the trailer. We loaded the whole 26 ft truck, hooked up trailer and the brake lights and turn signal never worked! We were up until 3 in the morning trying to fix. They told us we needed to unload that truck and get a new one. This was not doable because we we're leaving in 3 hours to drive 1200 miles. So now we have a vehicle left behind Not very happy about our experienceCHRISTINA R.
Customer did not leave a comment.William B.
The fact the gas is what seemed to me right where it was at but wasn't supposedly and cost me an extra 30 dollars is just a scam I over filled the tank before and didn't get any money back or discounted so To be right where it was and to be charged is a scamCorban B.
Place is dirty.Edward H.
Customer did not leave a comment.Michael F.
The pick.up place was great . The problem was the reservation with u haul company itself. I received my reservation number confirmed trailer on line . But when I went to place to pick up there was a whole other trailer in system. Then wouldn't let them change it had to call U haul and wasted and hour for them to get it right in computer so I could take it pick up place fantastic U HAUL dropped the ballaugust V.
We dropped off the trailer at 5PM and called the next day to make sure they checked in our trailer and THEY CHARGED US FOR AN EXTRA DAY!!! NOT COOL!Nicholas C.
The establishment did not look like it was open. No trucks or trailers in the lot.Karen G.
Customer did not leave a comment.melissa W.
Customer did not leave a comment.William P.
I had to pick up the truck in one location then drive 1 hr to pick up the car hauler which was B.S the place in slippery rock worst everJACOB L.
It was all good.Jeffrey R.
Customer did not leave a comment.Steven B.
Really like the guys at Affordable Car Sales II, they make sure the rental is always ready for me at the designated pick up time.joe W.
Customer did not leave a comment.Edwin D.
Customer did not leave a comment.Kristen C.
Go someplace elseRay S.
This location had a very nice clerk. Our issue was with the website reservation. The trailer was not available when it was scheduled for and nobody bothered to call me. A nice operator finally found us this location and we ended up renting a truck . The truck ended up being helpful. It was very clean. Just always double check with the location that your rental is legitimate.Richard F.
Customer did not leave a comment.Denise T.
Customer did not leave a comment.Sherif Y.
Problem was that the trailer said it was 5 foot wide....but actually was under 5 foot by 5 inches... so when I went to get my equipment an hour away, it wouldn't fit..so wasted day and moneyArmand S.
Customer did not leave a comment.Bryan G.
Great customer serviceChris S.
Customer did not leave a comment.troy M.
Customer did not leave a comment.jennifer B.
Customer did not leave a comment.Alycia K.
Affordable Car Sales and U-Haul Rental in Vienna, Oh. the guys there are fantastic, had the truck size I needed on site and ready for p/u when I requested. In and out in 5 minutes and on my way with no issues, truck ran great. Drop off was seamless and billing was exactly as it should have been. These guys are excellent. I would recommend them to anyone needing a rental truck.joe W.
Very dirty, the U-Haul truck was filthy and smelled. Torn seats, torn headliner hanging down in view. Trailer severely dented and damaged. Dissappointed in the equipment I was provided.james P.
Closed at drop offCody L.
The place is not very neat but they were efficient in getting me checked out for the return.David B.
Customer did not leave a comment.Dan S.
This location was 2.5 miles from where I moved the furniture. Your website did not list this as a drop off spot, but instead listed one approximately 15 miles away. You might consider listing this location as a drop off spot.Leo L.
Customer did not leave a comment.Robert V.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.Buddie D.
This place is an un-used car lot that was not very inviting. No one physically available when you drop off so not sure what to do (just leave your U-Haul?). Would only recommend if you live close by.JACKIE S.
I rented this trailer from the Warren Ohio store. When I called the morning of pick up I was told the trailer would be ready at 11:00am. I asked if I could move my pick up time to 1:00pm. I was then told the person that handles the scheduling would have to call me back. She called me about 15 minutes later and advised the trailer in fact was not at the Warren store and was not going to be returned until the next day. This meant that had I not called prior to pick up there was no trailer for me to get. She then advised my pick was moved to the Vienna Ohio location. She advised me they would return the booking fee of 50.00$ for this inconvenience. I still have not seen the 50.00 refund. I arrived at the location and filled out the paperwork and paid for the trailer. When we out to hook up the trailer it was the wrong one that was reserved. I rented the motorcycle trailer with the center wheel chock. The location was advised the standard 5x9 was what was set up. Fortunately they did have the correct one and he swapped it with me no problem. Great service from the Vienna location poor service from-Haul.tom K.
Pickup was very quick and simple...thanks.JAMES A.
Have necessary components on site...JAMES C.
Install camera's in office.geno A.
Has was not on 3/4 of a tank as marked. Was close to half tank. There was a hole were the light went, passenger side above cab. U haul in Mahoney fixed it. The slide out to load the truck was stuck. Mahoney help get it in stuck. When I got home tho it would not come out! Also the cab n' back of the truck was fithy!!! Some of the dash lights did not work either!! NEVER AGAIN WILL I RENT A TRUCK FROM THE VIENNA I HAUL!!! VERY DISAPPONTED!!!Venus M.
I want a full refund! We drive the truck to South Carolina and the air conditioning went out about 2 hrs into the trip! The engine light came on around mile 400 and the trailer blew a tire in south Carolina! I had to wait on the side of the highway for 3 hrs till u could get someone out there to fix it!!!! This company clearly doesn't maintain their vehicles and I paid $1500 to drive a piece of crap! Not to mention I had to then pay for a hotel to sleep in becuAse I had a blown tire and by the time it was fixed I was exhausted and hot and hungry! When I went to pick the equipment up it wasn't even at the location they originally told me! It was 45 minutes from my house!!!! And they had the wrong towing equipment! So the tow trailer I had ended costing me more money in gas cause they are way heavier! The guy who rented it to me didn't know anything except how to lie. He told me I could call him if I needed to add the insurance because my agent was gone for he day and didn't call me till the next morning. That's not the case so we had to drive the truck back to a location to take care of that! This company is terrible and I have no intention of using them in 6 weeks when we make our final move down south!amber S.
Very cordial person. Very helpful.Katherine H.
Customer did not leave a comment.kevin L.
The car hauler that Affordable Car Sales II arranged for me to rent was a perfect fit for the car I was towing, It was easy to load and unload the car. The wheel straps and safety chains to hold the car in place on the trailer were easy to use. The electrical connection between the trailer and tow vehicle and also the safety chains were easy to connect. The trailer was easy to tow. Everything worked out really greatdan S.
Customer did not leave a comment.Michael S.
Personnel was very helpful and pleasant. Our experience was a good one. Would use U-Haul again The truck ran like a champ with no problems whatsoeverALLAN M.
Equipment was in excellent condition staff was friendly and helpful no complaintsHerman C.
Customer did not leave a comment.Heidi B.
Your call center for uhaul are ridiculous unprofessional.. Nobody knows anything..told ALOT of wrong stuff and lies...NOT THE DEALER!!!!... THEN LETS TALK ABOUT THE VEHICLE...HORRIBLE HORRIBLE HORRIBLE..... INTO THE TRIP WE HAD TO STOP STEERING WAS TERRIBLE CHECKED IT NO POWER STEERING FLUID IN TGE TRUCK.....FURTHER INTO THE TRIP THE TRANSMISSION WAS TERRIBLE WOULD NOT ME EXCEL ONTO THE HIGHWAYS TGE PROPER WAY ALMOST CAUSING ACCIDENT....MADE TO DESTINATION FINALLY AFTER TAKING MORE TIME THEN IT SHOULD HAVE... AND AGAIN YOUR YOUR CALL CENTER ARE LIARS..AND UNPROFESSIONAL.... DIDN'T LUSTEN TO ANYTHING I SAID...FINALLY AFTER 5 HOURS SOMEONE CAME TO FIX IT..NOT DRIVE AS DISCUSSED.... MECHANIC SAID I WAS 100% RIGHT ABOUT THE DISGUSTING TRUCK YOU RENTED ME..SHAME ON YOU...SO I HAD TO WAIT AGAIN FOR TOW TRUCK YOU WASTED A WHOLE DAY OUT IF MY LIFE...THUS WAS IBE IF THE MOST HORRIBLE EXPERIENCES I HAD IN MY LIFE...PLEASE HAVE SOMEONE CALL ME NOT FROM CALL CENTER 330-509-2136 I HOPE YOU CAN FOLLOW INSTRUCTIONS JUDY WIKE AGAIN 330-509-2136...NOT NOT NOT CALL CENTER SOMEONE FROM CORPORATE... THANK YOUJUDY W.
I requested a dolly when I showed up he said they didn't have any. Would have been nice to know.dan C.
Customer did not leave a comment.CYNTHIA S.
Customer did not leave a comment.MARIE L.
It was an old fashioned repair garage. I'll lit and I'll kept. The service was a o-okay and quite pleasant.JAMES S.
Customer did not leave a comment.JOEL P.
I would recommend the location based on other employees but not the manager that is in control of the uhaul itself. Also had very rude customer service when trying to call and get an issue resolved... won't be using uhaul again nor would I recommend it to friends/family.Amanda G.
Customer did not leave a comment.dan L.
Happy with this location.Kathleen S.
Customer did not leave a comment.Tony D.
Everything was great! I really had a great experience. The pick up and drop off was easy and the gentlemen whom I picked the trailer up from and returned it to were very friendly and willing to help.Jayce P.
Customer did not leave a comment.Penny H.
Truck was clean, however, the check engine light was on and the truck did not ride well. It made for a very rough three hour drive.Jeff K.
The people were very rude.christopher C.
Customer did not leave a comment.KEN J.
Owner was very helpful. Gave excellent directions and allowed for drop off after hours. Very kind and respectful. I also advised him of mechanical problems with the truck.DEBRA C.
this location was not the one i picked online. it was way out of my way. the guy that helped me at the place was very helpful .aubrey T.
very nice peoplewilliam P.