I made a reservation online. We ended up being a little early for pick up but figured paperwork and waiting in line, we'd be ok. When the rep at the location accessed our reservation, it added an entire day charge to our total because we were 20 minutes early. Thank goodness she called Customer Service and not me because she was very helpful, I would have been very angry. You need to advertise that you cannot start the pick up process 1 minute early or you will be charged for an entire day of rent. I CANNOT COMPLIMENT THE STATELINE EMPLOYEE ENOUGH, but the UHaul company leaves much to be desired. But you don't care because you're the only place that rents, so it's put up with you or nothing.Charles H.
Stateline Super Market
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Masury, OH 44438
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Customer service was great and the process we easy and efficientKathie P.
Terrible service and over charged meTREVOR A.
I was told online that the truck would be $560.00 they took $667.00 off of my card then the truck got not one but two flat tires then it started raining I turned on wind shield wipers and one flew off. This was literally a ride from hell then to find out how much they charged my card without my permission I will make sure anyone mention getting a uhaul I will tell them about my horrible experience and to be careful that they don't get robbed like I didKatrina H.
My $20 truck rental cost $180 and your survey asks if it was clean? It is apparent that you only want to give the illusion of customer serviceDavid A.