Customer Reviews for Affordable Fleet Service LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Fantastic friendly service! Everything was a scheduled. Highly recommend!

Rating:

5.0

such an easy check in and out process

Rating:

1.0

I went to the location on the reservation but once I arrived I got a call to give me a new location which is 15 minutes far, then when I went to pick it up I was told that there is no dolly available which I included in my reservation, then the man told me you can rent it from HomeDepot then I kept looking for a one to rent but didn't find one available which added more milages which was included in my payment then I end up not using dolly and carrrying the material by myself.

Rating:

1.0

Phil in Leesburg overcharged 2x in May then said U-haul charged the cc not him.

Rating:

3.0

Affordable Fleet Service has moved to Fort Evans Rd SE which is much more accessible.

Rating:

2.0

All the rentals were located in a “temporary” lot in the middle of an industrial park where multiple companies stored their heavy construction equipment. It was a gravel lot with NO lighting. However, the owner was Very Helpful via phone. Hope he is working on a safer, permanent location.

Rating:

2.0

5x8 not available but online stated in inventory. Needed help with wiring. Not offered. No one to help onsite.

Rating:

5.0

Very easy and simple to request a U-Haul and the experience was wonderful

Rating:

2.0

I arrived at this location and had checked off that I wanted front desk service for delivery of the vehicle. It turned out this location did not have this option. I fortunately ran into an individual that rents the space to this Uhaul dealer and he gave me his cell phone number. It further turned out I needed a lock box combo to obtain the key to the van. He was able to provide this, but I was already 40 minutes late. Additionally, the van I received was incredibly dirty. It appeared someone had moved plant products in the back and leaves/dirt was everywhere of which I had to clean prior to putting my daughter's furniture in it.

Rating:

1.0

Terrible experience. Pick-up location was an unstaffed junkyard. No clear instructions were given for picking up the truck. Attempted to call multiple times to get clarity, but no one answered. Had to leave messages and wait for someone to call me back. Code for lockbox was supposed to be texted (or provided on the U-Haul app?) but I never received it. The code had to be given to me over the phone. Also, the handtruck and dolly that I reserved weren't available. The process was very frustrating and totally confusing. Clearly someone is trying to save money by having an unstaffed location, but it only led to a very poor customer experience for me.

Rating:

2.0

We returned the truck at 830pm after a long day of moving. The site was clearly not meant for anyone who had not been to the place previously during the day time. There was one small sign off the dark country road that said “U-Haul Returns” and an arrow. It led into a completely dark gravel lot filled with rows of dump trucks and equipment. Nothing else indicated we were in the right place except for some scattered U-Haul vehicles. We parked the truck and wondered around in the dark till we found a board and key drop box. The plus is that there is a spot to return the truck 24 hours a day. The minus was the dark and forbidden location with no instructions. Perhaps adding some info to the confirmation email that listed this site's address would save the next renter from confusion and possibly harm.

Rating:

1.0

I took a couple of drive bys before I located the drop off location. I saw several U-Haul trucks, not the tiny and I mean tiny sign. When I called the phone number for this facility it said to follow the instructions on the door. There was no door and therefore no sign.

Rating:

1.0

Never saw a person. Location is a mess and parking is a nightmare. Asked the man on the phone how to report the condition of the truck I was given and he was not helpful.

Rating:

3.0

No furniture pads at location

Rating:

2.0

The equipment was there, but it was literally a mud parking lot that was hard to find. The truck really needed new tires and did not drive well. It probably needed repairs.

Rating:

5.0

Location owner was great!

Rating:

3.0

It was very muddy. Items that I requested weren’t on the truck and there’s no office to resolve problems on the premises.

Rating:

3.0

The location address was incorrect, there were no employees present, and it appeared like we had to be there by 4pm and that was not the case.

Rating:

3.0

Taking pictures was difficult due to the back of the truck being backed up to a barrier. Could not keep reception to complete return.

Rating:

2.0

I had a one way drop off and difficult to find the correct location.

Rating:

5.0

Every time i rent here is smooth, easy and the equipment is in good shape!

Rating:

3.0

When I picked up the truck it was on empty. At least provide a 1/4 of a tank.

Rating:

1.0

Guy wasnt even there until 8:20. Had a 7:30 pickup time. Windshield was so dirty it had glares and was hard to see thru.

Rating:

1.0

Equipment that I ordered was not in truck. This location is remote near a quarry. No building in site. Found truck on the side of a gravel road. Truck was dirty. Had problems with picking it up. Will never get truck here again. This was an absolute disappointment.

Rating:

4.0

They were very responsive and on time to meet for pickup. But we got the trailer home and found it had two bald tires so had to call road side assist to come out and replace them. Also the left rear leaf spring was broken and rubbing on the u bolt making a rattling noise. It made it to Tennessee and we pointed out all issues when we dropped it off. We have pics. For the price it should have been in better condition!

Rating:

5.0

Excellent service!!

Rating:

5.0

Customer Service at this location was extremely helpful and made our trip work out hassle free. I would recommend this team to anyone looking to rent from U-Haul.

Rating:

5.0

Phillip was very easy to work with! Thank you for the seamless service!

Rating:

5.0

So close to home...wonderful folks there!

Rating:

1.0

This is the location UHaul told me to return it to. When I arrived at 1:15 in the afternoon, the door was locked with a number to call. I called the number and the guy said he was busy and asked if i could return it elsewhere bc he had too many trailers. I declined to find another and he told me to unhitch the trailer and leave it. I told him i don't know how and he gave me instructions but i couldn't lift the 12' trailer. So i did the best i could but just left the trailer in the driveway bc i couldn't lift it to park it. The location provided zero assistance

Rating:

4.0

Old refrigerator was found inside the unit and be removed before hauling. Had to find wiring harness off another trailer to get lights to work.

Rating:

5.0

Can't think of anything. Phil was great and truck was fantastic, basically brand new. Loved the backup camera!

Rating:

5.0

Rented there twice now and both times I’ve had zero issues.

Rating:

5.0

One of the very best locations I’ve ever used, and have become my local go to for my 6-10 yearly rentals

Rating:

1.0

Pros: equipment was good. flexible and worked with us on delivery time. Cons: Something happened with their paperwork. I got multiple messages that I hadn't delivered the trailer - when I had. I was issued a partial refund by corporate. But noooow I'm getting additional charges like I haven't returned equipment. which I did and which the location acknowledged. super frustrating (like I don't have time to fix my grammar or capitalization frustrating - ha!).

Rating:

4.0

Amy helped load the trailer. Very easy pickup

Rating:

3.0

No one was at the location when I arrived around 3:00 in the afternoon. There was little space to maneuver the truck around in. I needed to call and get instructions for leaving the truck there. I was told to move it to another location, then I had to walk back to the office to drop off the key. The rep I talked to on the phone was fine but the drop off procedure was more difficult than it should have been.

Rating:

5.0

Buy the insurance! Regrettably, one of my trailer hinges must have had a crack for by the time I arrived, the cast portion had broken through. Fortunately the insurance is taking care of it for me (I think).

Rating:

1.0

apppointment was for 12:30...they called and confirmed 12:30....they did not arrive untill 12:55 [they went to lunch, despite the appointment]...they initially wanted me to connect the trailer to the vehicle myself...they forgot to include the 12 furniture pads, so i had to get them elsewhere, at another location, which took another 1 1/2 hours to process....rude and ignorant.

Rating:

2.0

They were not there on a Saturday during advertised hours. Waited 20 min for them to show up, and when I dropped off before 4pm, they were not there. Probably will not use them again. They need to staff the location during advertised hours. They were probably out for lunch, or off picking up someone who needed to be towed.

Rating:

3.0

Returned unit early. Brakes kept locking up. Reported and let them know. Has to call when we got there because doors were locked during business hours with a hand written sign telling us who to call. When I called and reported issues they said just to drop it off. No offer of another trailer or compensation even for a defective unit. On top of all this we had no help disconnecting and my fiance just had surgery. Someone should ALWAYS be at a business location during business hours and when something goes wrong offer to help make it right. They didn’t act like there was a care in the world for our experience.

Rating:

3.0

Mid-day on a Saturday and it felt questionable that the place was even open. I was struggling with the iPhone app so when I needed help, no one was there. I said I would recommend this location to a friend but not if my friend was a woman. I wouldn’t feel safe sending my wife or daughter there - it feels pretty sketchy.

Rating:

5.0

The staff at the location were wonderful. They were quick, helpful, and very accommodating. I would highly recommend this location and use them again if needed.

Rating:

3.0

Staff seemed a little frustrated with lack of space to drop off trailer, but friendly.

Rating:

4.0

Well run location. Helpful and friendly staff.

Rating:

5.0

I always enjoy driving uhaul trucks

Rating:

5.0

No cup holders.

Rating:

5.0

The location is great. The truck was a hot mess on the outside. Brakes required 2 feet to make work. I asked for blankets & straps, but none were ever ordered.

Rating:

5.0

Awesome service

Rating:

5.0

Everything was perfect, thanks!

Rating:

3.0

More parking for trailers

Rating:

2.0

The Back tire was low on air and I had to leave my pick up there even though I had driven there 60 miles, but when I saw the tire low on air I decided to turn around and abandon my move. Also the breaks are really bad on this truck making all kind of noise, truck was very dirt full of mud on the outside. I am not sure why but normally I have had better experiences with renting from Uhaul.

Rating:

4.0

Very friendly people

Rating:

5.0

The proprietor was super. I was there for drop off less than five minutes. Another professional! My U-haul move was simple and easy.

Rating:

5.0

The trailer was clean when I got it. One of the wheel straps was broken and had to be replaced, and tire pressure was on the lower side at 40 psi, where it needed to be at 65. Other than that, the trailer was fine.

Rating:

1.0

Outrageously horrible service. I cannot believe that the location would charge another full rental day after I dropped off the equipment within one hour of the scheduled drop off time - and even worse, they had called and asked and I told them when I would be there. I will never use that location again.

Rating:

5.0

Very convenient location.. everything went just fine. I did sweep to try out a little bit because I was putting antique furniture in there but all in all it wasn’t good shape.

Rating:

1.0

There seems to be no office at this location. Odd. None the less, we arrived before opening and somebody met us in the parking lot and got us checked in quickly and said we could start hooking up our assigned car trailer, fine. They came over and asked if we wanted the insurance. I said no. My bill now shows $8 extra for insurance. I've emailed the provided email alias twice for that to be removed... no reply yet. And after we got to our destination and started loading the car onto the car trailer, only then did we find that one of the over-the-tire straps was broken and didn't reach the ratchet to properly secure the car. Maybe I should have gotten the insurance? lol. And upon returning the trailer later that afternoon, nobody was around, so I left the trailer in the parking lot, took a pic and emailed it in as evidence of the return.

Rating:

2.0

The place was all torn up, didn't answer the phone during normal hours, auto trailer had torn wheel tie down strap ( so the owner never checked this trailer ) & had to return the trailer & get the other one ( thank god there was one ). Also , my original drop off location ( Mocksville, Nc ) , he was not there, place locked up tight. Sign on door said to call U-Haul ? Nothing but a bad experience, even the price of the trailer was too high !