Customer Reviews for Affordable Lock Box

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Affordable Lock Box

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elmer B.
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Both the employees we dealt with were friendly, knowledgeable and helpful. Could mot have been better.

Garrell L.
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I had this location as drop off for the trailer. When I got there he said he had no room for a trailer and his lot was flooded. He made a call and I had to take the trailer to another location and when I got there they were closed and it was not even five o'clock. So I took it back to the original place and he took it. He should have taken it in the first place. He did explain an app to check in myself that no one else did.

JOSEPH F.
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Great place

patrick B.
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Customer did not leave a comment.

JANETTE S.
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Customer did not leave a comment.

Jeffery L.
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Trailer was infested with ants. I spent two hours killing ants with ant spray and airing out the trailer so I could use it!!!

BRIAN H.
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Great customer service

Kelly C.
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Customer did not leave a comment.

AMBER C.
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Ceaphus P.
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Kyle H.
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HOWARD M.
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Samantha I.
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fix the trailer jack problem as well as the ramp issue please

teresa D.
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Salesperson is a little technologically challenged

Russell W.
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Customer did not leave a comment.

Ray C.
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Jaquel M.
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Amy C.
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No place to safely drop off trailer. Office had a rental property above it and a gentleman came out and said I could park the trailer in front of an entry way fence that was locked and closed. The drop-off picture I uploaded in the app actually had the man in it that gave me the permission to park there. They definitely needed space to accommodate appointed drop-offs. Was very well lit, though and many U-Haul trailers to choose from. Just needed a little organization.

JAMES R.
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it would be nice if the facility was open and not a sign on the door saying be back shortly

Dalton H.
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I already paid the balance in full and they still send me a receipt saying that I owe money and you can't even get them to listen but it was taken out of my account so I know they better not charge my card again or I'm suing

James S.
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The dealer was informative and professional. If all of your dealers were like this guy, Uhaul would have very little competition.

BOB W.
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Customer did not leave a comment.

charles B.
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upgrade the location, train tech in how to enter data into SAP. RATE WAS EXTREMLY HIGH $140.00 FOR 3 HOURS OF USAGE & 50 MILES OF TRAVEL !!!

amanda S.
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No problems with uhaul and the ppl are very friendly and helpful when renting the truck.

Robert I.
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Customer did not leave a comment.

Mark T.
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Customer did not leave a comment.

Susan S.
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Awesome place

Christopher F.
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RAY C.
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Thanks very outstanding

JAMONE W.
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Customer did not leave a comment.

Chris B.
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Amber T.
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Judy helped us and she was the sweetest person ever! Wish there were more people out there like her Amber Turner

Bobby P.
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There should have been notifications of no smoking in all trucks and there wasn't .

CHAUNTREA P.
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Customer did not leave a comment.

jill M.
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very friendly and nice to work with!

benny M.
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Customer did not leave a comment.

Bill T.
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This location screwed me out of $112 saying I went 280 miles over the allotted mileage of 411 miles. The mileage from my house to my new place is 352. There is no way in hell I went over by 280 when I didn't even reach the allotted mileage. I'll never use U-haul again getting screwed over like this!!

Steve A.
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Customer did not leave a comment.

mike M.
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monisha J.
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Sharay F.
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Charles M.
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WILL W.
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No suggestions. Overall excellent service by a professional staff.

Bradley E.
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Customer did not leave a comment.

ALFRED C.
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Great people to work with had what I needed and had the know how , would for sure go back if was in the area and need to rent trailer or truck ??????????

HOWARD B.
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The lady that rented the dolly was very friendly and helpful.

james P.
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No improvement needed everything was absolutely perfect

Nick H.
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Very friendly and fast.

vicky H.
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Glad found this location cause no one had U-Haul ‘s anywhere in Texarkana. Thank you

dane C.
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Called at 10:00am and by 11:00, I had the trailer and was ready to go. Very efficient!

Erick M.
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Customer did not leave a comment.

DAVID F.
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Customer did not leave a comment.

brenda P.
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Attendant was polite and knowledgeable however she was having problems with the new computer software. It took about 30 mins to get checked in and out even though it was reserved. There should be an faster and better process.

Sharla A.
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Customer did not leave a comment.

Melissa H.
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Jason M.
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Casey T.
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Rue B.
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Johnathan R.
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helen B.
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Carter T.
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The Auto Hauler was in pretty poor shape. It had surface rust everywhere and pretty banged up from prior use. Uhaul staff was very helpful. Most irritating part was the slow Uhaul computer system. That alone added 15 minutes to the transaction.

Robbie E.
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Customer did not leave a comment.

BRYAN W.
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This guy was great, I only had to wait about 15 minutes for him to get back from lunch which was fine because I had to hookup the dolly anyways.

terry C.
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Customer did not leave a comment.

Kai K.
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Great to work with and had all of the moving supplies I needed in-stock.

Terry P.
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Customer did not leave a comment.

VERNETTA S.
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Customer did not leave a comment.

Zach J.
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Everything went smooth. Fantastic experience.

ROBERT W.
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Seems like it takes a long time to get the required information entered into the system. You might check to see if your software can be updated.

Kim G.
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The lady was very very helpful in correcting the blanket error as well as the fuel guage we did in fact have photo of gas with out going Milligan, the pickup location did not update the fuel error glad I took a picture of it. Was very wrong.

Darrell K.
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I dropped off at night. Not sure on anything.

DEBRA R.
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Customer did not leave a comment.

JULIA B.
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Customer did not leave a comment.

Ron W.
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Up date computer system to work more efficiently. Lady was very good, but it was rainy and probably caused computer delays.

John W.
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Customer did not leave a comment.

martha B.
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Customer did not leave a comment.

MATTHEW F.
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Renting a trailer through you guys was a headache!!!! All i needed was a car dolly to pull a super light pickup a few hours down the road. The truck was a manual so a car dolly would have worked out fine, I even offered to remove the driveshaft and I was still not allowed to rent a car dolly. Instead I had to rent a car hauler that was 4 times the size and 10 times the weight, causing me to have to find a different tow vehicle.....what a joke. The truck I was pulling would not have been a problem at all, your system is a aggravating.

Larry D.
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Customer did not leave a comment.

STEVEN B.
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Customer did not leave a comment.

BRIAN G.
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ANNE T.
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CHRISTOPHER C.
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The guy was very helpful and would recommend him to anyone.

ISABELLE C.
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Great!! Very helpful and friendly staff.

ANDREW G.
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Customer did not leave a comment.

JOHN A.
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carrie J.
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BECKY D.
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I have a question?Why other customer are charged 40 cent per mile,and I was chaged 75 cent per mile?

Terri D.
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Customer did not leave a comment.

RUSSELL R.
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The truck was not swept. I did so myself while they processed paperwork because I was against a tight schedule. Also, I had reserved an appliance dolly that they did not have when I arrived. They did try to find one locally (no one else had one or were not open yet) and offered to call and reserve one in the town I was moving to, which I declined. Seems like they would have looked at the reservation ahead of time and had one when I arrived.

WILLIAM B.
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This place had excellent customer service, best of any uHaul place I have used.

ELAINE H.
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Customer did not leave a comment.

LATOYA S.
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I will not be using your service again because I was told one price and had ti pay another price and then they trying to charge an extra $120 for use and a late fee, but I only had the truck for one day. Very disappoint.

DAVID F.
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Customer did not leave a comment.

LAKYAH W.
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Affordable Lock Box charged me $15 extra for fuel mileage. I'm still reviewing my receipt making sure they didn't charge me extra for anything else. The uhaul had a little less than a fourth of tank. My receipt said the truck had a half of tank. I told the employee and she said she'd leave a note saying the uhaul had less than a fourth. I took pictures of the beginning and ending mileage as well as the gas hand before driving off the parking lot. These pictures has the time and date on them. I called Affordable Lock Box offering to show David these pictures and David said he NOT changing his records. To get a refund he said I needed to call customer service and he gave me the wrong number.

casey S.
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Customer did not leave a comment.

DONNA M.
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1 check equipment before renting 2 mark paperwork correctly low on gas needed oil broken light switch fuel gage not working

DELBERT S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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