Customer Reviews for Affordable Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Affordable Rentals

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Kevin R. on

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The truck had not been cleaned. The back was filthy and so was the cab. I am sure this location did not check it.

Michael A. on

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That drop off location was the sketchiest situation I have ever been in and makes me question using Uhaul if this is the type of locations they are sending me to for pick-uos or drop offs. Worst.

terry A. on

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The truck was not driving well. The lady was not very niece. I complained that she was charging me for extra miles as I took pictures of the miles before and after and she told me with an attitude that it was a computer fault and if I wanted to argue to call U-haul...I told her SHE was U-haul and she told me I had to call the main office. The charges were a rip off. I will never rent from U-haul again

Janet M. on

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Very easy and fast rental. Hassle free.

David H. on

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Charged for 3 extra days after it was returned and staff was very unhelpful and very rude. Took 7 days to get my money back for the over charges.

Debra D. on

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We were very disappointed in the location. We had asked for a location close to us and were called as we were enroute to the first location and told we had to pick up at a new location twice as far away. We were not told at that time that we couldn't return the Uhaul at the closer location. In addition, we were charged for the extra mileage! The location was extremely dirty and down a road that was barely big enough for the truck.

James M. on

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Customer did not leave a comment.

Nancy B. on

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The truck was extremely dirty. We weren't told dropping it off at another location we would be charged if no one was there. We were excessively overcharged on fuel. This was the worst experience I've ever had in renting from uhaul. This has also cost more this time than any other time we've rented.

dina S. on

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As my trailer was damaged during vacation in the Pigeon Forge TN area, we needed another trailer to return to Canada with our motorcycles in tow. Uhaul doesn’t rent the large ramped utility trailer for long-haul (which would have eased loading the CanAm and 2 wheeler). As this particular location has Carr’s Automotive Repair, the men there helped us tremendously, enabling us to use this smaller rental and get back to Canada. I highly recommend this location for both needs!

Jeffrey B. on

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Martin S. on

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This location could not check the vehicle in when I dropped it off, the management told me when they have more time they'll figure out why the u-haul website wasn't working. When asked for a receipt the management told me they would send me an email. Still waiting on an email closing this return out.

springs road M. on

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Kenneth R. on

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Jeff G. on

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Samantha M. on

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The truck was dirty and floor was sticky. Also found a used needle in glove compartment. We will not be renting a u-haul from this dealer ever again.

Ben V. on

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Tom C. on

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Jill U. on

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Brenda F. on

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This place is filthy and like a scene out of Deliverance. Had I been alone I would have been terrified. Nobody knew what they were doing....and could not add to or amend the package

latonya J. on

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Get rid of it.

JAMES H. on

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Rocks debris and smells of livestock

John G. on

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I picked up the trailer and went to son's apartment to start to load the trailer. There was a padlock placed on the back door and we could not open. Affordable Rentals was contacted and they advised me to either go to the fire department to have them cut the lock off or they could come out and cut off the lock. I opted for them to come and cut off the lock. It took over an hour for them to arrive. A thunderstorm rolled in as they started to cut off the lock. It continued to rain after the lock was cut off, not allowing us to load up the trailer. We had to come back the next morning and load the trailer, which put us 3 hours later getting back onto the road, then 3 hours later arriving back to Ohio, an 8 hour drive from Tennessee. I was not to happy. The trailer was clean and I commend the place for not making me drive back to their location to remove the lock

Ricky P. on

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Naomi B. on

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Steve M. on

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The people were very nice but location was not convenient building was disqusting

Ritesh K. on

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Joseph B. on

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very slow, did not go over contract with me AT ALL, we thought it was # of days we had the truck, no knowledge of a limit on miles, no one went over the in's and out's of the truck or walked the truck with us.

David G. on

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VERY difficult location to reach with a 26' truck and trailer and not very parking friendly. The staff however was accommodating and very polite.

James F. on

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Customer did not leave a comment.

David B. on

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