Dealing with agent in FL was very simple and professional. .equipment was in great shape and preformed well during trip of 1400 miles. Drop off was a simple phone call. Service rep made it simple and easy .
PHILIP D
Customer Reviews for Affordable Secure Storage Citrus Spring LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Used location many times.
Jalynn MThe auto lock door system is pretty good for security purposes. All the stuff stored in this self storage room is very safe.
Peihuan C | Overall ExperienceTruck ran poorly! inside was clean but not the outside not as much!
DAVID WEvery one was pefecanal friendly and always returned my calls to handle any concerns
robert s | Overall ExperienceSuper happy with all services found here. Staff super friendly and always willing to help. Unfortunately I not need it anymore for now. Thanks for all.
Raul d | Overall ExperienceFantastic customer service. The facility itself is clean, office has many essentials for moving you can purchase. Next time I need storage will go back there. Will also highly recommend.
Charles C | Overall ExperienceNever had a problem. Great place.
JoAnn G | Overall ExperienceThere was no one available left trailer at gate.
Angelina Ppleased with unit and courteous staff
Gerardo V | Overall ExperienceWoman who helped us was wonderful best place we rented from in a long time. A+++++++ AGENT
SHIELA LWent out of her way to help me
Michael MLACK OF COMMUNICATION FOR DROP OFF, WAS TOLD TO JUST DROP KEYS OFF IN BOX. COME TO FIND OUT NEEDED TO DO A BUNCH OF EXTRAS, WHEN WE CALLED FOR INSTRUCTION, JUST BECAUSE WE WERE NEEDING CLARIFICATION. WE WERE INFORMED THAT WE WERE BEING CHARGED FOR ANOTHER WHOLE DAY! ORDERED 12 BLANKETS AND DOLLY, NONE OF THE ITEMS WERE IN TRUCK AT TIME OF PICK UP. STILL GOT CHARGED FOR THEM.
Jason BDropped truck off day early place closed so but key in drop box , my account never got closed out until 3 days after when i left messages at this location .
francis lEasy to find . The process was a bit tedious though. Kept asking for more contact people on the computer form. The associate was also frustrated by that. Took longer than it needed to to check the truck out after preordering on the app.
Judith HLee-Ann was helpful since day one as well as the other lady . I will be back as soon as I need it again , I’ll be back to the same location hoping those great ladies are still there .Felt always safe and had a great unit that worked excellent to our needs A plus
Rick V | Overall ExperienceA/C did not work
James OFront desk lady very pleasant, welcoming and informative. Great asset.
DANIELLE M | Overall ExperienceAsked for a call to make sure they received trucking returned during a power outage and received the call thank you so much. Sorry but U-Haul website and App wouldn’t let me do a return you really need to work on your site UHaul
Richard FNothing—attendant was very helpful and professional
brian gWe had a storage for approximately 1 year with no issues or concerns. The staff was very pleasant. Thank you
Kathy S | Overall ExperienceUhaul platform is antiqued, although we returned the equipment earlier the system charged us for two extra days, causing more than 5 phone calls, multiple transfers to wrong departments and or wrong regional offices. Causing more aggravation, time and money to close the bill. Customer service agents would not use active listening when we tried to explain our multiple issues on the 2 reservations we had: being charged for 2 extra days we were charged for a towing dolly that Uhaul asked us to transport for them we were promised due to the pickup issue with the 26 footer extra miles credit and compensation, when we called the agents would find records of that and would no belive us.
HECTOR FI used this facility for 2 years and had absolutely no problems, if I ever need storage again they will be my first choice.
Matthew B | Overall ExperienceI had a wonderful experience. All paperwork went smoothly moving in and moving out showing the professionalism of the staff and their knowledge ability of their position. Very impressed. Very rare these days. I have used uhaul for many years and will continue to do so.
Patricia B | Overall ExperienceThe trailer we rented felt like the wheels/tires needed to be balanced. Even with a fully loaded trailer, it was extremely bouncy. The trailer also had a big leak in the forward right side leading to a lot of our belongings getting wet.
John BThank you
Daphne C | Overall ExperienceThank you for your help..Very nice Staff member helped me!
LORRAINE Sthis facility is not secure,has had numerous break-ins and damage
Gary S | Overall ExperienceJoAnn and Andrew were wonderful to work with on securing the rental unit and the "end of use". Concise and knowledgeable on all procedures. The unit itself was used for a couple years and ZERO bug or rodent activity!. Highly recommend from all aspects!!
Lynne C | Overall ExperienceStaff was so friendly and helpful
Alice MGood
GERMAN pGreat service made everything easy
Amber DAc went out 30 minutes into our day; in Florida and the heat index was 108!!! Requested service and they never returned my call, submitted a request online and also no call back!! It was horribly hot loading a 21’ truck and driving 3 hours back in the oppressive heat. Yes; I’m pissed.
Dennis SExcellent customer service:
JULIE C | Overall ExperienceExcellent staff, super clean and fresh, helpful Bretons expectations
Jayne W | Overall ExperienceSecure facility. Friendly service. Would use again if needed.
Susan P | Overall ExperienceThere was dog hair all over the seat other than that it was great service . Friendly staff and very helpful.
Walter TStaff very courteous and manage the facility in an excellent manner The storage units are well maintained and areas very clean!! Very convenient location to Dunnellon. Trucks inventory are not old,
Anthony ZThe Mgr Ms Donna was awesome, very nice, professional, knowledgeable. It was a pleasure to do buisness with her. Thank you !
Frank DNo changes necessary Donna and Patty were awesome Donna is one of my favorite people that I choose to rent from...😎... And we rent an awful lot of trucks
DAVID DGreat Storage Facility
Joseph C | Overall ExperienceNeeded storage place for a few weeks during a move. Staff was helpful place is clean.
Richard A | Overall ExperienceThey were very nice and accommodating. I would use them again
Timothy T | Overall ExperienceWaiting on the phone for 20-30 minutes to speak to a representative is way to long .
David AThis location should have someone at the facility not afraid to move their own trucks. Don't ask the customer if they could please move ot for them.
Ronald LDonna is a very nice person. Kept us up to date on lock code changes. Informative on any issues. Felt safe with all the cameras. We would go back there if needed in the future. Would highly recommend this place to anyone.
Harold B | Overall ExperienceThe truck worked great. But it smelled like cat pee. However, we have been charged twice for our rental and have yet to get through to anyone who can correct this problem. We have tried phone calls, email and chat, and have gotten cut off or put off with each attempt to correct the billing problem.
Lori DThe rental location and service were great, the truck was not. It looked fine at first glance but when we lowered the ramp we discovered it was covered with bits of a black burnt substance as well as a thick liquid. The liquid turned out to be maple syrup. We tried to wash the black bits off but they stuck, we had to scrub the whole ramp by hand. The truck bed also had a sticky film on it that left black marks on our shoes, so we had to scrub that as well and cover it with tarps so that the movers wouldn't track whatever it was through our home. We had to do all of this on the morning of our move, when we should have been prepping for our movers to arrive at 9am. This was a Saturday morning and we had picked the truck up on Friday evening, so there was no way to get a replacement, even if they had another of what we needed. Needless to say, it was a nightmare experience and a terrible beginning to a long day..
Jon CExtremely polite and helpful. Really were helpful to us....
DONALD CDonna is a well informed manager, and assisted us each time our needs changed. Very accommodating and professional. Thanks for all your help during a hectic time in our lives.
Phyllis W | Overall ExperienceNever had a problem there and my things were there for year. The woman there was the sweetest and friendliest ever.
JoAnn G | Overall ExperienceThe lock on the back of the truck. The last letter of the code was extremely difficult to turn/move to the correct letter. The part that is not this locations fault is U-Haul 24/7 check in. Was a nightmare. took 45 minutes of me standing out in the cold. It was absolutely ridiculous and the online chat service representative was useless.
Jerry RDonna is very knowledgeable and professional. Will go to her for all my uhaul and storage needs. She goes above and beyond to make your experience more pleasurable.
Katherine SShe was awesome to us.
Kenny A | Overall ExperienceThe woman that runs that storage unit is a real good person.
Kathy K | Overall ExperienceI used this storage for almost 2 years. The Staff especially Donna was always helpful and very friendly. If I have to use a storage unit again this is where I would go. Thank you. Richard
Richard M | Overall ExperienceMy wife and I used this storage facility for 3 years. The manager, Donna, is awesome and always willing to help with our storage needs. We never had issues accessing our unit after hours, and Donna was there during the day. I would highly recommend this facility to everyone in Citrus County!
JEN M | Overall ExperienceGood storage place
Jerome L | Overall ExperienceVery pleasant and helpful.
Charles RTrailer had been "recently serviced". Unit had water and mold along front bulkhead. We had to mop and clean up the trailer before loading it with furniture. When we returned the unit to our final destination the return inspection noted that the safety chains were almost worn through and posed a serious safety risk. We were very fortunate that there were no issues towing. If the trailer had become unhooked it could have easily broken the chains and overturned the trailer and our vehicle! The pick up location took a picture of the hook up. They also selected a drop off location that was 45 minutes further then the one we found. When we called to change the drop off location we were placed on hold and finally disconnected from customer service. We were told that there had been multiple issues with uhauls software from the pick up location and from customer service. We have used uhaul multiple times but the last two experiences have left us sceptical of the quality of service from all facets of the organization.
Matthew ADonna was friendly and a pleasure to coordinate with. Very impressed with this storage facility and the tip top management of the facilities
Virginia T | Overall ExperienceThe staff and the facility were wonderful and I will continue referring customers to you. Thank you!
Andrew C | Overall ExperienceWe are very pleased with the service and the facilities. Donna is so pleasant to work with and is very helpful. This is the best storage facility I have ever used.
brad d | Overall ExperienceThe lady at the desk was very nice and accommodating. Will definitely rent from this location again if the need arises.
Jacqueline MDonna is the Best!! I rented the storage unit for almost 3 years and had No issues. Excellent place to store my possessions. Thank you for your hard work.
ANGELA D | Overall ExperienceTank less than half full - vehicle smelled like smoke, ashes in ashtray.
Maryellen THave used this storage facility several times. I am completely satisfied with the place. And Donna is an absolutely wonderful person. Very helpful and always on top of things. Dont need the unit anymore. Finally got moved. But if I ever need one again. This is definitely where I will come. And would recommend to anyone needing a place.
Annette M | Overall ExperienceGreat to work with.
Rex A | Overall ExperienceVery helpful and welcoming. If I would have rented from Donna, I would of had no issues.
Christ CThis facility is clean, well lit, air-conditioned in my unit, in general a top-notch storage site. Donna is easy to deal with, helpful, and available to your calls. She’s a great manager. I can’t recommend this facility enough.
William B | Overall ExperienceDonna was amazing! We have discussed her help, kindness, efficiency and knowledge. She made everything perfect!
Frank TDonna always friendly and helpful
John WDonna went beyond being professional, friendly and courteous. She made the storage of our possessions easy and we felt reassured with the security offered. She was always around to make sure that we were happy or needed help with moving things as my husband is an amputee. She is a caring person who makes moving a pleasure instead of a task.
Tricia R | Overall ExperienceLady at the location not very knowledgeable or willing to help. Within 5 minutes the tire went flat. I had to wait 5 hours for them to come replace the tire. Then we where traveling at night and there was no running lights or tail lights. Called Uhaul at was told it was a 2 to 3 hour wait for someone to come out to look at the lights.
David ZWe were unable to rent the 20' truck that we reserved & instead rented a 10' truck. It worked out fine for us but I feel that the dealer should be able to compensate the customer in this sort of situation with some sort of a discount. In no way does this reflect on the dealer in my opinion.
John Cyou guys were fantastic, but the increase in rates made it impossible for me
Sharon V | Overall ExperienceDonna was great, Thank you
John MThank you Donna! Jack Fay
John F | Overall ExperienceDonna was amazing and went above and beyond to be helpful.
John V | Overall ExperienceClone Donna lol
RANDIE LNo improvement necessary; from telephone contact with Donna and Cindy to the smooth process for truck pickup and return, U-Haul made it an excellent customer service experience. The truck handled well and was clean. It was a most positive experience. Thanks, U-Haul!
Barbara RThe website for this facility states that it is open 7 days a week from 9-5. However, that is not the case. Their website needs to be updated to reflect the actual hours. Other than that, it was an excellent experience.
Richard GDonna went above and beyond to make sure my truck rental was flawless. She even gave me her number to call if I had any problems with after hours pick up.
Brian TDonna was friendly and helpful. Great experience with this location. Would recommend!
Debra SAbsolutely the best Uhaul rental experience I've every had! Heather is the best at customer service and helpfulness. Thank you!!!
Cheryl FMrs. Donna hightower did an absolute fabulous job. She was friendly courteous and totally a joy to work with. she is highly competent, and was easily able to answer all my questions. I can't imagine you having another employee who can measure up to Donna!!! She is one in a million, and I can't wait to work with her again!!!
Robert C | Overall ExperienceThe facilitator of establishment was always friendly and helpful.
Marcella R | Overall ExperienceTop notch services !!
JEREMY G | Overall ExperienceThe locks used are awful. We had to wait in puring rain for an hour for someone to arrive to assist us. It was not his fault - he was great and got it unlocked in five seconds. But that's the problem - if someone has to know exactly how to unlock it then this type of lock makes no sense to use. It delayed my packing and journey and subsequently I had to rearrange my plans for getting the truck unpacked when I arrived in Chattanooga. For me, it was only a minor inconvenience, but I cannot see this as a viable method of service if the area manager has to come assist when the locks cannot be opened.
Ricnardo SThe Citrus Springs Affordable Self Storage is well managed and friendly. Our rented space was clean, bug-free and adequately air conditioned for our use. The manager helped us secure an excellent rental truck also, for our moving these things on to our home in Tennessee.
Margareta R | Overall ExperienceThe woman that ran the facility was amazing to work with. Friendly and helpful.
Tomas O | Overall ExperienceDonna was absolutely amazing!!! Very professional. Highly recommend mini storage I would give Donna 5 ⭐⭐⭐⭐⭐
Karen H | Overall ExperienceOur experience with Affordable Secure Storage was 5 Star, the manager was amazing to work with and should we need storage again in the future we would go back.
Laura C | Overall ExperienceThe manager was so nice, friendly and helpful
WILLIAM G | Overall ExperienceConvenient and affordable
GARY K | Overall ExperienceGreat experience! Wish all could be so easy!
SALLY P | Overall Experience