Customer Reviews for Affordable Secure Storage Citrus Spring LLC
(U-Haul Neighborhood Dealer)

262 reviews

7465 N Florida Ave   Citrus Springs, FL 34434

(352) 489-5338

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(352) 489-5338

7465 N Florida Ave
Citrus Springs, FL 34434

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charlotte H. 
Rating:
5.0

Thank you Donna! Jack Fay

John F.  |  Overall Experience 
Rating:
5.0

Donna was amazing and went above and beyond to be helpful.

John V.  |  Overall Experience 
Rating:
5.0

Clone Donna lol

RANDIE L. 
Rating:
3.0

Customer did not leave a comment.

Helenann L. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

No improvement necessary; from telephone contact with Donna and Cindy to the smooth process for truck pickup and return, U-Haul made it an excellent customer service experience. The truck handled well and was clean. It was a most positive experience. Thanks, U-Haul!

Barbara R. 
Rating:
5.0

The website for this facility states that it is open 7 days a week from 9-5. However, that is not the case. Their website needs to be updated to reflect the actual hours. Other than that, it was an excellent experience.

Richard G. 
Rating:
5.0

Donna went above and beyond to make sure my truck rental was flawless. She even gave me her number to call if I had any problems with after hours pick up.

Brian T. 
Rating:
5.0

Donna was friendly and helpful. Great experience with this location. Would recommend!

Debra S. 
Rating:
5.0

Absolutely the best Uhaul rental experience I've every had! Heather is the best at customer service and helpfulness. Thank you!!!

Cheryl F. 
Rating:
5.0

Mrs. Donna hightower did an absolute fabulous job. She was friendly courteous and totally a joy to work with. she is highly competent, and was easily able to answer all my questions. I can't imagine you having another employee who can measure up to Donna!!! She is one in a million, and I can't wait to work with her again!!!

Robert C.  |  Overall Experience 
Rating:
5.0

The facilitator of establishment was always friendly and helpful.

Marcella R.  |  Overall Experience 
Rating:
5.0

Top notch services !!

JEREMY G.  |  Overall Experience 
Rating:
5.0

The locks used are awful. We had to wait in puring rain for an hour for someone to arrive to assist us. It was not his fault - he was great and got it unlocked in five seconds. But that's the problem - if someone has to know exactly how to unlock it then this type of lock makes no sense to use. It delayed my packing and journey and subsequently I had to rearrange my plans for getting the truck unpacked when I arrived in Chattanooga. For me, it was only a minor inconvenience, but I cannot see this as a viable method of service if the area manager has to come assist when the locks cannot be opened.

Ricnardo S. 
Rating:
5.0

Customer did not leave a comment.

Mary R.  |  Overall Experience 
Rating:
5.0

The Citrus Springs Affordable Self Storage is well managed and friendly. Our rented space was clean, bug-free and adequately air conditioned for our use. The manager helped us secure an excellent rental truck also, for our moving these things on to our home in Tennessee.

Margareta R.  |  Overall Experience 
Rating:
5.0

The woman that ran the facility was amazing to work with. Friendly and helpful.

Tomas O.  |  Overall Experience 
Rating:
5.0

Donna was absolutely amazing!!! Very professional. Highly recommend mini storage I would give Donna 5 ⭐⭐⭐⭐⭐

Karen H.  |  Overall Experience 
Rating:
5.0

Our experience with Affordable Secure Storage was 5 Star, the manager was amazing to work with and should we need storage again in the future we would go back.

Laura C.  |  Overall Experience 
Rating:
5.0

Donna does a great job.. Will recommend her to anyone I know needing a rental truck.

richard M. 
Rating:
5.0

keep as is

Richard S. 
Rating:
5.0

The manager was so nice, friendly and helpful

WILLIAM G.  |  Overall Experience 
Rating:
5.0

We didn't actually see or talk to anyone we dropped hauler and left.

Susan W. 
Rating:
5.0

Customer did not leave a comment.

Kailuh S.  |  Overall Experience 
Rating:
5.0

A tire on the trailer came off the rim on Interstate 75 . We sat there for 4 and 1/2 hours waiting for someone to come and put on a new tire.. That is not acceptable! The company you used was Shackleford Enterprises of GA LLC. 423-553-9494.

Darrell H. 
Rating:
5.0

Customer did not leave a comment.

timothy S. 
Rating:
5.0

Customer did not leave a comment.

mike K. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Easy to work with. Equipment in good shape. Convenient pickup and dropoff services.

Steven B. 
Rating:
4.0

Thanks

James H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
1.0

There office hours showed they were open and no one was there to receive in the trailer. Then to get a return confirmation email I had to call u-haul because this place still had not sent me a receipt two days later

Paul R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Donna was extremely helpful and friendly.

Scott G. 
Rating:
5.0

Your corporate office is horrible! They have a script and don't work with anyone! They are rude and unapologetic when they disappoint or are asked any questions not in their script. You should thank God everyday for your local representatives that seek solutions and work with the custormers!

Diane L. 
Rating:
5.0

Very friendly person. Location was easy to find.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

Jimmie V. 
Rating:
5.0

Customer did not leave a comment.

Jimmie V. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Excellent service. Very friendly.

tom O. 
Rating:
5.0

Customer did not leave a comment.

Sara G. 
Rating:
2.0

Customer did not leave a comment.

Misti K. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
5.0

Customer did not leave a comment.

jamie D. 
Rating:
5.0

Customer did not leave a comment.

herbert S. 
Rating:
5.0

Donna manages this business like a well oiled machine! She is fantastic to work with. Moving is stressful enough, and she helps make it so much easier. Thank you Donna.

Katherine S. 
Rating:
5.0

Lower rates!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Tara T. 
Rating:
3.0

Clean out uhaul before letting another person use. Make sure milage and gas gauge match what its supposed to online.

Tiffany O. 
Rating:
5.0

Customer did not leave a comment.

Paul O. 
Rating:
5.0

Very pleasant and helpful staff. She was wonderful.

DANIELLE M. 
Rating:
5.0

Customer did not leave a comment.

Pat B. 
Rating:
4.0

Customer did not leave a comment.

Barney H. 
Rating:
5.0

Customer did not leave a comment.

fred C. 
Rating:
5.0

Customer did not leave a comment.

WARD E. 
Rating:
5.0

Nothing I can think of my experience was great

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Barney H. 
Rating:
5.0

Customer did not leave a comment.

Lucina B. 
Rating:
3.0

The equipment was not ready. Attendant had to search for a tail light extension, and also for the rubber stoppers that go on the chains.

Jacqueline H. 
Rating:
5.0

Friendly staff

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Rudy T. 
Rating:
5.0

Customer did not leave a comment.

Brant F. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

The proprietor was extremely helpful and courteous. We would definitely recommend this location to others.

Bryce T. 
Rating:
5.0

Customer did not leave a comment.

Steaven V. 
Rating:
5.0

Excellent service from Donna. Truck was new, clean and much more comfortable than the older trucks I have oftentimes been stuck with at other locations. Will absolutely rent from this location again. PPSS LLC www.ppss.biz

Bob C. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Truck was fairly new and drove great.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

Ken E. 
Rating:
5.0

Customer did not leave a comment.

Al F. 
Rating:
5.0

Donna is great to work with!

Sandra H. 
Rating:
5.0

Everything was done as it should be. The drop off was was very successful and done as we expected. We will use this service when we need to have anything moved to our location. Thank You for the service we had Robert and Shaelby Decker.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

sHERRY T. 
Rating:
5.0

Wonderful experience, Donna was pleasant, accommodating and helpful. Her expertise was quite evident and she was very patient as well.

jack M. 
Rating:
5.0

Not one thing.

Charles M. 
Rating:
3.0

Very displeased with u haul. I got stuck and they did not help cost me$200

Gustave B. 
Rating:
5.0

Customer did not leave a comment.

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH F. 
Rating:
5.0

donna went totally above and beyond helping me. she offered alot of advice and answered questions I had thoroughly. made our move go smoothly

Beth C. 
Rating:
5.0

Customer did not leave a comment.

Tammy K. 
Rating:
3.0

Point of sale people need to be less chatty. My time is more important than having to listen to a story about the sales girls newest puppy. Moreover, someone behind me was also inconvenienced.

Brian H. 
Rating:
3.0

Customer did not leave a comment.

Raymond K. 
Rating:
3.0

This location did not allow us to add the drivers license of a secondary driver for the Uhaul.

Cecelia K. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Frederick J. 
Rating:
5.0

Donna is the BEST, she is super knowledgeable, friendly, fast, and funny. She made a stressful day just a little brighter, wish everybody had such a sunny disposition. She is the best of the best Uhaul has to offer.

Randy E. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

The had no air conditioning for the two and a half day trip. My cat got sick from the heat. The brakes were awful coming down hills. The whole truck was vibrating when I hit the brakes going down hill.

Michael B. 
Rating:
5.0

Very friendly and helpful

John B. 
Rating:
5.0

The location was very good. It would be good if you would have tongue jacks for the heavier trailers. It is very difficult to lift the tongue if you are by yourself.

Michael M. 
Rating:
5.0

Great service

Richard H. 
Rating:
5.0

Advise Uhaul engineers of a poor quality rivet selection/installations inadequate for the duty of this type Auto Dolly Trailer with plastic fenders and light fixtures..

ronnie S. 
Rating:
3.0

Customer did not leave a comment.

Carl D. 
Rating:
5.0

Customer did not leave a comment.

Rudy T. 
Rating:
5.0

Have coffee or drinks on hand. Just joking. You guys rock

JAY P. 
Rating:
5.0

keep up the good work

Dale R. 
Rating:
4.0

Customer did not leave a comment.

Pat R. 
Rating:
5.0

Nothing, Donna does an excellent job!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Randall W. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

Customer did not leave a comment.

charles S. 
Rating:
5.0

Customer did not leave a comment.

PAM C. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

marple L. 
Rating:
5.0

Great service, Go U-Haul

John M. 
Rating:
5.0

Nice people

John M. 
Rating:
5.0

Convenient and affordable

GARY K.  |  Overall Experience 
Rating:
5.0

Great experience! Wish all could be so easy!

SALLY P.  |  Overall Experience 
Rating:
5.0

We moved in quickly and with no hassle! The facility is clean and well kept and the staff were extremely helpful, friendly, and knowledgeable- we couldn`t be happier with our experience!

AMANDA Q.  |  First Impressions 
No reviews have been submitted for this location.

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