Customer Reviews for Affordable Secure Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Affordable Secure Storage
Peter J. on
Kevin was very helpful and worked with us to get the best deal. Very easy process and would rent from this location again.
Joe S. on
Not a thing....Excellent service...Nothing to complain about.
Patrick B. on
Great service, wish they had another 15’ truck to rent, I had to get a 10’
Juny P. on
Best customer service ever from a U-Haul dealer. You should support him to have a more formal upgraded location.
Joel P. on
Would not improve a thing. Penny was friendly and knowlegable regarding the unit rental. We moved into our unit a couple days early and Miguel was great. He made the process very easy. I was very pleased and will refer our neighbors.
Judson C. on
Kevin offered great customer service. Positive experience from beginning to end. Would definitely use again.
Sherry H. on
Very accommodating and professional
Nancy B. on
SUPER HARD TO FIND. NOT well marked, Tiny sign saying u haul, but looked like a storage facility. Personel very nice, no problems there. Just hard to find. Not on main road, not well marked.
Jordyn W. on
Air conditioning lasted for about 30 minutes then stopped working. Had no ac for a 12 drive in 90 degree heat
Daniel P. on
No improvement needed
william M. on
Location was changed to here from Jerry's tire. I had a CONFIRMED reservation but there was not a trailer the size I had reserved at this location. That Sucks.
Jane D. on
Can’t think of a thing. It was a very smooth experience with no issues. The clerk Kevin was very friendly and efficient.
Robert P. on
Originally my reservation was for the store at 7600 Alico Road Fort Myers. I made the reservation approximately 10 days earlier. When I went to the original location they told me that they didn't have 15 ft truck and all others were reserved. What is the point of having a reservation - VERY POOR customer service at this location. I went to the second location on Tamiami trail and was lucky that he had a truck for me - I will rate the second location but i wish there was a way to rate the first location.
Sherry R. on
Kevin was wonderful. Extremely helpful. Wouldn’t change a thing.
TAMARA R. on
Need to know when I will get my refund back
JIM T. on
Very satisfied, Manger was VERY good at his job. friendly and helpful in making me feeling like I had no worries to store my vehicle.. I will be coming back to this facility for sure. Jim from Mich
DAN T. on
Kevin was very helpful. Thanks
doug h. on
Manager was very professional. He took care of our needs quickly. Highly recommend. Will use their facility in the future.
ROBERT L. on
Very helpful and friendly
ERIC Z. on
The facility was clean, and the staff was courteous and very helpful on our storage needs. I rate them a 10 out of 10.