Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The return in Fort Myers was a breeze, kind & conscientious lady greeted us, showed us whew to park the trailer and entire process took < 5 minutes and the lady could not have been nicer!
Ernie was efficient, personable and helpful.
"She's just a Wonderful woman to deal with all the time!!!!!😆
Ernie is very friendly and very helpful. The location closest to me did not the equipment I needed, so I went here, and I will always rent from here from now on.
Service was great and very easy in and out. The manager was great to work with and talk to
Our first uhaul was unserviceable that the lights didn't work. The light cable was grounded and actually blew 3 of our 10watt fuses. Frustrated to say the least.... extra time, money and energy wasted for crappy equipment that should had been reviewed before we picked it up
Ernie was incredibly helpful, accommodating and very friendly.
nice lady Ernie helped me,
Off course I will recommend u- haul. I'm very satisfied.thanks
nothing at this time
They were nice and helpful.
I had no problems ..the person that took care of me was very polite and I had a smooth moving experience
Check engine was on in Truck and kept trying to die at red lights. It was very clean. The gentleman in office was very friendly and quick doing paperwork. I rented truck for hour half and ended up paying $71. I will NOT do that again!
Great
Kevin was very helpful and worked with us to get the best deal. Very easy process and would rent from this location again.
Not a thing....Excellent service...Nothing to complain about.
Great service, wish they had another 15' truck to rent, I had to get a 10'
Best customer service ever from a U-Haul dealer. You should support him to have a more formal upgraded location.
Would not improve a thing. Penny was friendly and knowlegable regarding the unit rental. We moved into our unit a couple days early and Miguel was great. He made the process very easy. I was very pleased and will refer our neighbors.
Kevin offered great customer service. Positive experience from beginning to end. Would definitely use again.
Very accommodating and professional
SUPER HARD TO FIND. NOT well marked, Tiny sign saying u haul, but looked like a storage facility. Personel very nice, no problems there. Just hard to find. Not on main road, not well marked.
Air conditioning lasted for about 30 minutes then stopped working. Had no ac for a 12 drive in 90 degree heat
No improvement needed
Location was changed to here from Jerry's tire. I had a CONFIRMED reservation but there was not a trailer the size I had reserved at this location. That Sucks.
Can't think of a thing. It was a very smooth experience with no issues. The clerk Kevin was very friendly and efficient.
Originally my reservation was for the store at 7600 Alico Road Fort Myers. I made the reservation approximately 10 days earlier. When I went to the original location they told me that they didn't have 15 ft truck and all others were reserved. What is the point of having a reservation - VERY POOR customer service at this location. I went to the second location on Tamiami trail and was lucky that he had a truck for me - I will rate the second location but i wish there was a way to rate the first location.
Kevin was wonderful. Extremely helpful. Wouldn't change a thing.
Need to know when I will get my refund back
The location was nothing more than a driveway took a little bit to figure out where the lock box was Got in the vehicle there was cat hair all over the floor engine check light was on and never went off On check out I went to get out of the truck to take a picture of the inside and the application skipped through it and then wanted to charge me a cleaning charge which should not be applicable as the inside of the truck was clean when I left it and was not able to take a picture of the inside of the truck
the cab of the truck had a severe water leak and every time we drove through rain my wife had to stuff towels in the leak area to prevent getting soaked.
I paid for moving pads. The location didn't have any. I tried to contact someone but my payment went through any ways with no resolution.
Great customer service!
Kevin is a REAL ASSET!!!
There's nothing you could improve fast good customer service In-N-Out rental fast service wonderful
Kevin was absolutely wonderful to deal with during such a stressful time. At first, my reserved truck would not start, then Kevin's top notch customer service kicked in and he acted! I was given a different truck and made the move so easy, will recommend to everyone.
Great service. Fast & efficient process.
I was told by the person working there that he was busy doing things outside and so he couldn't give me a receipt for returning the UHaul but he would email me one. He did email me one so it was fine, but I felt uncomfortable dropping off the UHaul and getting no proof to take with me that they had received it. He also refused to look at the damage caused by the NJ UHaul facility.
Very satisfied, Manger was VERY good at his job. friendly and helpful in making me feeling like I had no worries to store my vehicle.. I will be coming back to this facility for sure. Jim from Mich
This is the only place I will go to to get a uhual. Kevin is great and takes care of his customers very well!
Kevin was very helpful. Thanks
Manager was very professional. He took care of our needs quickly. Highly recommend. Will use their facility in the future.
Kevin is super, I always go to him and most of all he's down to earth & very friendly and very helpful!!!! ??
I was so pleased by Greensburg, Pa store! Joe Morgan is an excellent employee, very courteous, informative. Highly recommend this store.
This location was extremely helpful, going way above and beyond for the return. I wish I could leave comments for another location and the regional manager as well, they were horrible and not trained in customer service what so ever. This location made the U-Haul experience pleasant and far surpassed my expectation. If you are in Fort Myers and need storage or U-Haul please use this location!
First time I have used U-Haul. What a brilliant concept. This location was easy to find and I was helped in a professional and courteous manner. I will use their services again when needed. Thank you
Nothing great customer service ??
Very helpful and friendly
The facility was clean, and the staff was courteous and very helpful on our storage needs. I rate them a 10 out of 10.
