The car trailer was kinda broken. One side would not extend out to the ground. Didn’t know this until we got to La Grande. Not sure how she would know this. I don’t think this is the fault of the Mountain Home location. U-Haul assured me over the phone that II would get help getting my car on the trailer safely. Rock and Sons in La Grande was unhelpful and rude about helping me get the car on the trailer and getting it safely connected. The heavy set guy that I think was the manager said he would only tell me what to do and that I had to do it myself. I’ve never worked with this equipment before and struggled to connect the straps. A younger skinnier guy in his twenties helped me get the car on and to secure the straps. However he sent me on my way without the chains connected. I had no idea the chains had to be secured to the car as well at the time. When I returned the truck and trailer to Salem the worked there was flabbergasted that I drove the whole way with just the straps. He said I was very lucky not to have had a bad accident as parts of the highway had lots of turns and incline/decline. Also the truck battery seemed to be on its last legs. It was hard to start and barely started in 2 locations. I was afraid to turn the truck off. The unprofessional interaction with Rock and Sons took place on Thursday the 25th of June. His attitude was “the city boy wants help for free and we don’t do that, good luck”. This is not a quote just how I felt. I’ve never towed anything in my life so I didn’t know much. The younger guy was nice and helpful and did more than his boss wanted but he didn’t seem to know about the most important part, the chains.
Richard M
Autumn Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mountain Home, ID 83647
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- 4.5 Average Customer Rating
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Very happy with the customer service, and thier assistance..
HUGH CWe noticed the inside of the cab had muddy shoe prints on the floors. Other than that customer service was great, fast and convenient pick up and drop off. Booking online was easy.
Jonathan SGreat Customer Service.
Lisa MThe person that helped us went above expectations. Friendly and helpful.
REGINALD S