Customer did not leave a comment.Cynthia W.
Customer Reviews for Affordable Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CYNTHIA J.
Customer did not leave a comment.David W.
THE TRUCK WAS FINE, HOWEVER I WOULD NOT RECOMMEND U HAUL TO FRIENDS. I MADE MY RESERVATION 6 WEEKS IN ADVANCE TO BE PICKED UP AT 8 AM AT A LOCATION IN SOUTH ST LOUIS COUNTY. THE DAY BEFORE OUR SCHEDULED MOVE I RECEIVED A CALL STATING I COULD PICK UP THE TRUCK IN NORTH COUNTY AT 9:30. THE CUSTOMER SERVICE PEOPLE WERE NOT FRIENDLY. I WAS TOLD I WAS LUCKY TO BE GETTING A TRUCK AT ALL, AND THAT I DIDNT HAVE TO DIRVE 150 MILES TO PICK IT UP. I COULD TAKE IT OR THEY WOULD PASS IT TO THE NEXT CUSTOMER.Susan H.
Customer did not leave a comment.RICHARD R.
Customer did not leave a comment.KAREN W.
The windshield was filthy. The guy was a little rude.Michael D.
Customer did not leave a comment.Benjamin S.
Customer did not leave a comment.Joni U.
Customer did not leave a comment.James T.
They were very efficient and helpful.Mark F.
Customer did not leave a comment.JOHN F.
About a week ahead of time i requested for a 10 foot truck and was told by the main office that i would have a 10 foot truck when i got there it was a 15 foot truck i was not pleased about that we were using the truck for transportation. The 10 foot would get better gas mileage and cheaper then the other. I guess no use asking for a special truck wont do that again.ORLEY S.
Customer did not leave a comment.LARRY F.
Customer did not leave a comment.Oceana W. | Overall Experience
The truck may have been maintained, but the inside of the cab was not clean.Amy A.
Rich is on it. He will take care of you. Smooth transition.DENNIS T. | Overall Experience
I was really pleased over all. I needed a trailer and there it was. I have only used one locationKELLY M.
Customer did not leave a comment.David W. | Overall Experience
Regarding reservation 91471553, someone rented a Uhaul 20' truck from Affordable Self Storage using my name and address without my permission. This is fraud and I want you to look into this. My name is Sherry Gibson and my phone number is 618-604-1605. My address is on the reservation. I look forward to hearing from you.SHERRY G.
Don't lie to customers! I had called to say that I was running a little bit late and I was promised I wouldn't get charged for an extra day only for them to try to charge for an extra day regardless. Liars are not good businessmantara K.
Friendly staff and easy drop off.Sherrie C.
Customer did not leave a comment.Vicki M.
I pre ordered a week in advance.trailor was not there when I arrived. Had to send an employee to get it. That was an hr.When I arrived to take it. Left taillight was not working. .he sent for a repair man . Took another hr. Just saying how it was.Richard M.
Customer did not leave a comment.Griff S.
Truck was not where app said. App said east side of building and truck was on west.Jeffrey M.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Samantha H.
Customer did not leave a comment.MARY C.
Customer did not leave a comment.Goodwin G.
The employees were very cordial and helpful in suggesting what we might need for our long move. The truck was ready and the equipment we had asked for.FORREST L.
Customer did not leave a comment.Zachary T.
Rich is always excellent to work with. We're multi-time customers and will continue to use him in the future.John C.
Was not there when he said he would be and then when he did get there had large German Shepherd running loose.Justin H.
Very accommodating. They made the process simple and comfortable.John C.
Customer did not leave a comment.Michelle R.
Customer did not leave a comment.Ken P.
Customer did not leave a comment.Kevin W.
Rich provided excellent customer service as did the gentleman on the phone (I can't recall his name, I'm sorry!). I will definitely be renting from Hacienda in the future!Kirsten B.
Uhaul moved my reservations to here since the one at Moberly didn't have the correct size truck and trailer I reserved. This place gave me the older truck with 60k plus miles. There was also a big stratch onthe right side of the truck that wasn't mark with the "X" stickers. I talked with one of the workers and they told me to tell the dealer where I return it that Rich got it taken care of. After I insisted on it having a sticker, they finally put a lot of little ones on the exposed wood. They eventually fell off while driving through a storm. Thankfully I had purchased insurance and took pictures of before and after they placed the stickers. The dealer where I returned the trucked believed my story. There was also spilled coffee on the cup holders and pieces of chips in between the seats when i got the truck.Abraham N.
They were so very nice an extremely helpful .mike K.
Customer did not leave a comment.LASHAY W.
Great service. Could not be more pleased with how I was treated. Would definitely recommend them.Hall E.
Customer did not leave a comment.Robyn P.
We dropped the truck off after hours.Robert B.
Everything was just fine no improvement neededLinda R.
price for 1 day rental very expensiveRussell S.
Customer did not leave a comment.Mitchell M.
Excellent experience...good new dealer for our city.John C.
Customer did not leave a comment.Cheryl D.
Customer did not leave a comment.wayne T.
Customer did not leave a comment.cheryl D.
I ordered a 10ft uhaul truck on Dec 23 from Fulton but I had to actually GO GET the truck myself as the dealer in Fulton refused to go get it so it would be ready for me on Saturday morning. so I was charged for miles from Mexico to Fulton and back. I don't understand why I was charged for miles when the dealer in Fulton refused to go get a truck. That is his job to provide the ordered truck. then when I get the bill, the mileage is wrong by 7 miles as I TOOK PICTURES of the mileage before I left and when I dropped it off. (start 61762 returned 61829). I even took the truck back the same day before 5pm. Just wrong businesses like to screw their customers.LORI H.
Main thing that could improve service for the next customer.. When someone reserves a truck in advance, be sure a truck that size or bigger is available. We reserved the 20 foot truck as we only had 1 day to move as much of a 3 bedroom house as possible. When we arrived at 9am as scheduled for pickup the only thing available was a 15 foot truck. We ended up paying more for miles because we had to make 2 trips instead of 1 and had to drive 4 hours instead of 2 hours. We picked up the truck at 9am and finished unloading the 2nd load at 3:30am. If we had the truck we requested we could have been done several hours earlier. Staff was friendly and polite and the truck was clean though.Bobbi M.
Parking lot was small, icy and only one spot for our size of truck. Glad we got there early.Mekayla T.
Customer did not leave a comment.steven G.
lights on the trailer didn't function at allDerek M.
Rich , he is a great help if you need something if he dont have it he will try and find it for you ! good people to work with .Dan S.
Easy to obtain what I need and very nice guy to deal withDebra K.
Customer did not leave a comment.kenny M.
All personal contact with this location was great. Everything was taken care of and ready for departure. The truck was a perfect match for the task at hand, and handled very well for this trip. The only glitches I had were dealing with the website, I got the basic information from there, but it was working with affordable self storage, on the phone and in person that made the process go smoothly. Thank you As a side note I can say the Ellis location in Jefferson City has also been very helpful to me. I have rented equipment from them a few times. Thank you.Gary N.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Russell E.
Customer did not leave a comment.Debbie D.
Customer did not leave a comment.BILL S.
everything was done as expected and as they said it would , thanks for being there !Dan S.
Customer did not leave a comment.dustin S.
I think there needs to be a person there to receive the truck and equipment for the peace of mind of the customer who is picking up and dropping it off.Matt B.
When you specifically state your pickup and drop off locations and that your travel is one way then the allotted miles should be equal to what you need to get to and from your destination INCLUDING uhaul drop off and pickup. Very frustrating to have to pay for extra milage onto of an already expensive truck. Then to also get harassed about gas when I put well over what was in there in the first place. Otherwise a good experience and truck was very helpful and exactly what I needed.Stephanie B.
Customer did not leave a comment.Diana M.
Customer did not leave a comment.Kevin F.
Best service ever had at a U-Haul. And I've used several Charlene AlbrechtCharlen A.
Customer did not leave a comment.Harold C.
Customer did not leave a comment.don K.
Customer did not leave a comment.terry B.
Customer did not leave a comment.Daisy K.
They are not open on weekends. The lot was real small.Joseph L.
Customer did not leave a comment.phil W.
Nothing it was a great experience.joshua W.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Teri H.
Customer did not leave a comment.David L.
Customer did not leave a comment.Julie L.
Richard was awesome!Van T.
Customer did not leave a comment.Larry P.
Customer did not leave a comment.Douglas W.
The people owning and running the business were fantastic. I will recommend them to everyone! They are an asset to U Haul.denise P.
Customer did not leave a comment.Vernon W.
Service was impeccableRONALD W.
Customer did not leave a comment.Mark S.
Very helpful an friendly and very knowledgeable about the equipment rented .not any improvement needed.mike K.
Thank you so very much for working on the time schedule we had and the dates kept changing BC the house wasn't ready yet. You guys are an amazing business and will recommend your service to anybody who needs that help moving. Thanks a bunch again :)Nakia B.
Sent to the incorrect location.(incorrect location confirmed on the order) No txt to correct from u-Haul that morning. Customer showed up at the location to be told, "I do not have your trailer". Over 40 mins of driving to get to correct location. Correct location customer service was great.Stephen M.
Made me wait an hour and a half to get equipment equipment was not working properly place was not open when said was supposed to be open was in process of remodeling location overcharge me for rental and wrote up contract all wrongTERRY H.
I originally scheduled this Uhaul truck from the Fulton Uhaul. The Fulton Uhaul totally dropped the ball - failed to inform me they didn't have a truck available after I reserved the truck a week ahead of time. I get a call from the owner of the Mexico, MO Uhaul telling me he has the truck and I will need to go to Mexico (30 miles one way) on the day I reserved the truck in order to have a truck to move. The owner of the Mexico Uhaul was awesome and took care of me. He completely understood why I was upset and worked with me including taking some money off the rental price because of the extra miles I had to put on the truck. I would never do business with the Uhaul in Fulton on the south side of town.TODD F.
Customer did not leave a comment.Kent G.
Friendly, professional & fast. Highly recommended.Ray G.
Great customer service!Benjamin G.
Customer did not leave a comment.Darren B.
Customer did not leave a comment.Janice J.
Customer did not leave a comment.Janice J.
I was supposed to pick the truck up at 4:30 and no one was there. I called number on door and called number on sign no answer. So I called number that was on my papers and got an answer. I asked they guy "did I it not show up in system?" He stated that he saw something that morning, but didn't look at it since he didn't put in the system. When I started loading truck there were socks and trash in the back. A little frustrating.Shirley M.