Customer Reviews for Affordable Storage Settegast
(U-Haul Neighborhood Dealer)

534 reviews

321 Settegast Ranch Rd   Richmond, TX 77406

(281) 346-4796

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 1 pm
  • Sun: 10 am - 1 pm

Services at this Location:

Contact Us

(281) 346-4796

321 Settegast Ranch Rd
Richmond, TX 77406

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 1 pm
  • Sun: 10 am - 1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Went above and beyond to help me

JERRAL W. 
Rating:
5.0

I will make this location my preferred rental location

Jerald J. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

This is the best U-Haul location that I have used over the years. Place was nice. People were great. And I was in and out with no problems.

Patrick W. 
Rating:
5.0

Fast Friendly service

Irwin D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Whenever we need to rent, we always use Affordable Storage! They're fast, efficient and helpful!

Jenny C. 
Rating:
4.0

Customer did not leave a comment.

Kyle A. 
Rating:
2.0

I put my cc on this transaction online so that I could pay for it versus my son in law who picked it up for me and he was told they had to have his cc for payment. He also told me that the woman who he was dealing with was unpleasant and not helpful.

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

SCOTT J. 
Rating:
5.0

Customer did not leave a comment.

Alberto B. 
Rating:
5.0

Full service location with prompt and courteous service hooking and unhooking the trailer.

FRED A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Thank you for the great customer service

Jacqueline R. 
Rating:
5.0

A pleasant experience from pickup to return. I will definitely be using them again when I need a trailer.

MICHAEL P. 
Rating:
5.0

absolutely nothing... out of five stars I would give this place a ten.

Cassandra S. 
Rating:
5.0

Truck and auto hauler worked great. The company used to help us unload were perfect. Drop off location were very helpful. Overall a great experience.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

ROMULO M. 
Rating:
5.0

N/A

GARY N. 
Rating:
5.0

All good, young man very nice

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

The owner was very courteous. The equipment was very well maintained.

REX SCOTT M. 
Rating:
5.0

Everything about this place was very professional! Carlos was very helpful and friendly Ernesto Garza

Ernesto G. 
Rating:
5.0

The people at this location were very welcoming and amazing. They were so kind and professional, felt like family. I'll definitely return to this location!

KAYLA W. 
Rating:
5.0

Very smooth pick up and drop off! Every time I have rented here they have been easy to deal with.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

Chelsea V. 
Rating:
5.0

Great customer service skills. Very friendly and very easy to rent a truck due to it being my first time. I will definitely go back if I need too.

MICHAEL Y. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
3.0

A better selection of truck sizes available

Jeff F. 
Rating:
1.0

Have a better roadside assistance contracter

helen C. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP G. 
Rating:
5.0

Always great friendly customer service. Thanks again.

JOHN M. 
Rating:
3.0

Customer did not leave a comment.

Peter B. 
Rating:
4.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
3.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Customer did not leave a comment.

eric W. 
Rating:
5.0

Customer did not leave a comment.

Alejandra V. 
Rating:
5.0

Customer did not leave a comment.

Cameron G. 
Rating:
5.0

Location was fine and the staff was very personable. There was an issue with the wiring on the trailer which was very annoying. This is the reason I stated the equipment was not maintained. It was however clean.

Scott B. 
Rating:
5.0

The staff at this location were very friendly and I was in and out quickly!

carlos K. 
Rating:
5.0

They have the best customer service out of any UHaul place in the area!!!!

Alexis G. 
Rating:
5.0

I had a bad experience on U-haul located close to Fry Rd and I-10, but a friend recommend me this new location and was a really great experience. They are very kind. I will recommend this place to anyone .

jaun N. 
Rating:
5.0

Love this location because of the friendliness of the people who work there; and their dogs too!! 😁 They are not the closet to my home, but have earned my business.

James J. 
Rating:
5.0

Customer did not leave a comment.

matthew Z. 
Rating:
5.0

Brandy was very courteous and professional.

SURAJ A. 
Rating:
5.0

Overall UHaul has been exceptional in helping us move our children the last 2 years. We highly recommend their online services for reservations. And we highly recommend their moving help as well.

Mark H. 
Rating:
5.0

GREAT services polite customer services

Prudence N. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Best location to rent, always friendly and helpful. Only spot that I will use!!!

Brandon B. 
Rating:
1.0

Manager is very rude. They ask for payment without explanation or breakdown. Its like they only care about the money.

Ibrahim A. 
Rating:
5.0

15' Truck drove smoothly and Had great gas mileage.

SANDRA W. 
Rating:
5.0

Put up some LSU flags at the entrance would be greatly appreciated

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Margie H. 
Rating:
5.0

Customer did not leave a comment.

Gene W. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

velade S. 
Rating:
5.0

Nothing. I have used this location a couple of times now. They are very professional and yet very laid back. Will definitely be back there.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Don't charge so much.

joshua N. 
Rating:
5.0

Not switch pickup locations on customers the evening before.

Morgan R. 
Rating:
4.0

A rural area, but very nice people

Michael B. 
Rating:
5.0

The owner was great and very helpful.

Brian H. 
Rating:
5.0

Easy rental and simple return. Thanks for the assistance!

Steven L. 
Rating:
5.0

Great customer service!! Thanks for everything.

Miguel M. 
Rating:
4.0

I didn't appreciate being charged for another day. I don't think that's ever happened before. I had put six hours when I reserved but just as a placeholder because it didn't matter. We had the truck for about 8.5 hours. I was too tired to call them about it though

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
3.0

Customer did not leave a comment.

Kenneth V. 
Rating:
5.0

Customer did not leave a comment.

PAIGE P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

edgardo T. 
Rating:
5.0

Customer did not leave a comment.

Tai H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Robert I. 
Rating:
5.0

Excellent service

ANDRES A. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

- Location a little hard to find but everything was good once we found it.

Neil M. 
Rating:
5.0

Customer did not leave a comment.

roger B. 
Rating:
4.0

Customer did not leave a comment.

adikkan R. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Continue to practice good customer services and utilize staff like the gentleman who assisted us during pickup. He was exemplary and welcoming.

TINA MARIE Y. 
Rating:
1.0

AVOID!!! Their negligence and heartless people cost me an ATTACK from their UNLEASHED guard dogs. I dropped off my truck as scheduled and the dogs surrounded me viciously growling and barking when I was out of the truck. No one came to help despite the business sign saying open and cars at the residence! Disgusting and wholly irresponsibly to run a business with unleashed aggressive dogs. I made complaints to the appropriate outlets and they completely deserve to lose their license as a uhual business!!!

AHMAD A. 
Rating:
5.0

Great friendly customer service

Kevon B. 
Rating:
3.0

Customer did not leave a comment.

DANIEL T. 
Rating:
4.0

Customer did not leave a comment.

Paige M. 
Rating:
5.0

Customer did not leave a comment.

Brenda N. 
Rating:
5.0

Just keep doing what you did with/for me.

Brandon P. 
Rating:
5.0

Very friendly staff and easy to pick up and drop off! Seamless!

Jamie R. 
Rating:
5.0

Customer did not leave a comment.

Barry Z. 
Rating:
5.0

Customer did not leave a comment.

Nola B. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
4.0

Good place to return. Plenty of space.

James G. 
Rating:
5.0

Customer did not leave a comment.

Augdon S. 
Rating:
5.0

Excellent customer service I would definitely recommend ??

Kenneth S. 
Rating:
5.0

Highly recommended, go here for your U-Hauls, you won't be disappointed.

jurrien S. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Nothing - this location was great. Very Friendly

Lara L. 
Rating:
2.0

Office did not have key in the lock like they told me for early pickup and caused delay. Also, the animals stunk the place up and I know they can't smell it, but it was bad and they moved slow!

William K. 
No reviews have been submitted for this location.

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