Customer Reviews for Affordable Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Affordable Towing

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Robert H.
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Customer did not leave a comment.

Jerry B.
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Amanda F.
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great service

tuolumne E.
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i reserved the trucks a month in advance. But, the day before pick up, I received notification that our 2 trucks would be available for pick up in Turlock. We reserved them for Sonora, and Turlock is 2 hours away. We were using these trucks for delivering election equipment and had no time to drive 2 hours to pick up trucks. i had to scramble for a few hours on the phone to find trucks locally.

mike A.
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always like doing uhaul business at this location

Neal J.
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Quick return process, very friendly.

Logun J.
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The over U-Haul experience was terrible. I had no issues with the pick up site. The price was outrageous, but I didn't have a choice to pay. And we had to drive about an hour to pick up the truck!!

Candice J.
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Everything was great! Thanks!

Rod B.
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I told them I wanted to rent the trailer for Sunday. As they are closed Sunday, I picked up trailer Saturday afternoon, and returned it Monday morning. They then double-charged me for the trailer. I will never use this particular location again.

David B.
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mike A.
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Great place to do business

Kole S.
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Tirtza D.
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I was really disappointed with this experience. I get that people can be delayed, but I would rather have know that the night before and not the morning I was supposed to go pick up my truck (which is also when the previous person was supposed to drop it off). It would make more sense if U-Haul had a night before drop off and not same morning and time as the next reserved spot. I had to drive 2 hours away (and then 2 hours back) to get a truck, because that was the only one available, and there was no guarantee the customer who had the truck that I was supposed to pick up locally was going to have it back the day I needed it. I was supposed to be driving out the next day. The staff was all nice, but everyone was like "oh well, it's not something we can do anything about". I was promised a discount that was also never given. I did however get an extra 200 miles for my troubles. (Gas would have been nice too.) LESSON TAKE AWAY: Reserve for the day before you actually need to start using it for packing, not driving.

Collin L.
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Everything was fine. I just wouldn't likely recommend the location to a friend because I don't have any friends in that area, plus I don't usually give recommendations.

mike A.
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Excellent location to rent uhauls would recommend this location as the go to location

Thomas D.
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I have had a great experience both times I rented a trailer from this location.

Dianne E.
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Dennis H.
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Don I.
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Ideal location for me (within 3 miles from my house). Owner Gilbert very friendly and helpful. Price...like in the 70s. I ever need to rent truck or trailer I'm returning back to Affordable Towing in Sonora.

CHRISTOPHER K.
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Rocky K.
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Robert K.
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Great customer service 💯

Robert D.
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The truck rental was to be 1999 a day plus a $.99 charge for each mile. Upon the initial contact I was asked if I wanted insurance and advised the gentleman that I did not need insurance and if I had my own. The next day I was charged $15 for the insurance I denied When I questioned the gentleman he contacted the owner who stated that local rental all required company insurance. I feel I was overcharged $15 which is a slap in the face. I will never use this facility again. Even though it's about a half an hour from my residenceI requested a refund and was denied. The gentleman who I dealt with understood my frustration and was not rude.

Joy K.
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dorothy G.
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excellent service

Mary T.
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There were 2 dead mice in the back of the van. Also, the van seemed to lack power at times,bit would lag as I pressed on the gas 3/4 of the way down, it would only engage about 1/4 instead of 3/4 worth of power.

Terry L.
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Customer did not leave a comment.

Max V.
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The office building describes the corona virus, COVID 19, as the “Chinese virus”. It's an unfair and racially insensitive way to characterize the virus. The facility was well maintained, and I was very happy with my service and the condition of the rental. But I'll never return or recommend this location as long as it's employees are comfortable with a racist sign posted on their front door.

Harold N.
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Sokhoeun L.
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The front desk was friendly and the service was awesome.

Keith A.
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EDWARD D.
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Adam M.
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John C.
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Scott is an exceptional employee and was very helpful

David M.
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Bill M.
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Bruce H.
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Great service

Barney V.
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Gilbert was very good to work with, and provided me with everything that I needed to complete my job. Thank Yiu

Maqueda W.
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This location does not have phone pick-up.

Dave B.
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Eduardo D.
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Stanley P.
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michael N.
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Excellent people working here .

linda H.
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Ryan D.
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Dave B.
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Scott W.
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Super friendly and helpful!!

linda H.
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They told me they were going to charge me .49 cents a mile since I had rented a few days before as well at full price BUT I was charged full price again.

Adam M.
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Dropoff was quick and easy.

Laura K.
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linda H.
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Very nice, fast in and out.

Stephen H.
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David J.
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david D.
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Frank S.
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ESTHER E.
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everything was awesome..

David H.
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Staff was very helpful.

Mark P.
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Robert W.
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easy rental getting in and out quickly

Cherish H.
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Mark P.
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michelle E.
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Mark P.
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Steve L.
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Michael R.
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Bryan P.
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Brian W.
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I went on to my account and tried to check-out the rental and m account said that I didn't have a current reservation (I took a screen shot on my phone). I then put my key into the slot. When I got home, I received a text with a link. I followed the link and it said I did, but now I didn't have the key. I did take video of mileage and gas level, but will be upset if I get charged the $20 convience fee.

Mathew W.
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I'm glad I bought the insurance, I hit a big deer, you probably noticed. Hope it's not too big of a problem for you. He came out of nowhere on the highway. Thank you

Jo A.
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They service was fanominal!!! They didn't skip a beat??Keep up the good work. I'll be back again

Kevin H.
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Friendly service. They even called me the day before drop off to make sure I knew where the location was and to see if everything was going OK. Excellent customer service. What a positive experience!

Pamela A.
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Customer did not leave a comment.

Michael R.
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equipment was very clean staff very helpful

Cynthia K.
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Always a pleasure doing business here

Greg R.
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great staff

rosanna C.
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Customer did not leave a comment.

Leo S.
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They need to remove the "Make America Great Hat". I found it very offensive.

Greg R.
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Kristy S.
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Pamela A.
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Heather M.
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Carl Y.
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James W.
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great service

Rhiannon W.
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Cynthia kennedy J.
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I'll always use this location to rent what I need

Steve B.
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Pamela A.
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Joseph C.
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Danny C.
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This location was helpful, dispatch is a nightmare.

Robert K.
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Customer did not leave a comment.

Gilbert B.
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James R.
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I reserved a 20 ft truck, but then was told only a 15 ft truck was available. I was given three different pickup locations, and eventually the wrong location for actual pickup, they said uhaul changed all the orders at the last minute. So I got the truck late which cost me an hour I had to pay my moving help. I could not fit everything in the truck and had to make two additional trips (3 hr round trip) in my SUV. Your customer service has taken a nosedive. I'll never use uhaul again, if you don't take action soon, uhaul will go out of business. Uhaul sucks now, too bad.

Edward B.
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randy J.
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Warren I.
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They met all my expectations ????

Richard H.
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Devin J.
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lisa G.
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Gilbert B.
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Dennis K.
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roy S.
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Nothing

No reviews have been submitted for this location.

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