The staff person was so helpful in showing me how to attach and detach the trailer. Very professional and pleasant!
Tony S
Customer Reviews for Affordable Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They made it very easy to rent and return. The person I spoke with one the phone and the person who checked us out were both kind and helpful.
Gina PGreat place, people working there treat you well. I will always use their business and will recommend them to others.
Tom MMaybe more rental’s I needed it for one more day but someone else had it booked besides that very fast service,van was clean inside and out 👍
Donald BEverything was good, very good.
NOELA EKeep it going!
Tom MStaff was extremely helpful and the manager made sure I was completely satisfied. New management has done wonders for this location
TIFFANY FBetter knowledge of products and renting things out
Jamie GThis site is just fine. People are friendly and get you on your way.
Wes WExcellent customer service and rental experience!
Christopher GThe employee there was very helpful
David GEasy to pick up, reasonably priced.
Holly HWe always received excellent service at Affordable Towing U haul in Sonora, CA
MARGIE WDropped off, after hours..there was plenty of space to park the 26' truck, without blocking access to the property...
Richard GThe Initial Reservation was another U-Haul affiliate. And Her Customer Service was terrible ( Horrible) Rude for 1 & second intentionally misspelled my name 3-4 times. It was the U-Haul on Mono/industrial way. Try to BOOK DIRECTLY WITH AFFORDABLE TOWING!!! Very Good People that work there🤗💯
kihende AThe staff was very helpful. Keep up the great work
Sargis EAS Always Great Service!
michael bMade last minute change in pickup day and local representative was very accommodating. He was extremely nice, I will definitely go back to this location if the need arises.
Gregory VPatrick and Gilbert were great...easy pick-up amd return
Robert FGreat experience. Staff was friendly and helpful. Everything went smoothly. Even better was that I left my phone behind inside the truck. They called me right away yo let me know. GOOD JOB. I recommend this office.
John HAll good. Really appreciated the experience.
Jeff GGreat experience from start to end. Thanks for making the weekend easy.
victor sEverything was fine, wouldn’t change a thing.
HARRY DWe had a great experience! Thank you!
Emily Vgreat help/service, very easy to get equipment, thx
Andrew PGreat Experience. No suggestion for improvement.
Steven WI am very pleased with the results of the equipment and customer service.
GEORGE A$20 a day is a joke it was at over $150 for a 24 hour pickup rental, that's ridiculous.
Kendra TGreat service from this location
Jorge CPatrick was a gentleman. Very attentive , very knowledgeable., punctual on early pick up, and a pleasure to do business with. Would highly recommend for friends and family of mine to use this location or any of their U-Haul needs 110%.
Blake LAssociates on property were very helpful, accommodating, and overall excellent customer service! Thanks I highly recommend to fellow customers.
Lana LSenior discount
Judy ANothing
bill cLove your customer service
Jennifer CThe staff was nice and professional. A nice experience.
gary kMy experience was absolutely wonderful
Paulette WGilbert and company did a great job of getting us a rental truck and back on our road trip after my old truck broke down. I cannot say enough of how greatfull we are. Hope I never get stuck in Sonora again but if I do I know where to go. Great job Gilbert. !!!!
Kathy COnly thing is the mirrors move too much while driving do the road.
David MVery helpful and informative and helped us right away easy pick up and drop.
james vUnusually efficient company to do business with: very satisfactory service! KC
Kathleen CAbsolutely nothing good people at this location.
Dennis MThis is the second time in two weeks I needed a U-Haul and each time it’s been great!!! Best experience I’ve had so far!! Thanks again for being so accommodating!
Michele RNothing, they are very accommodating and professional!
Michele RNothing, location is excellent for Soulsbyville, & East Sonora residents. Vehicle in excellent condition.
Thomas MI was extremely disappointed that I was charged $25 for cleaning. That should have disclosed up front. It is unethical for uhaul to charge this without notification and not based upon some inspection.
Charles KThe rates are way too expensive and there’s hidden fees . Will never rent again
Art BThe first location didn’t have my truck! The location down the road had 8, but were closed because with technical difficulties! So the first location sent me to the last location where the gate was closed and waited for a half hour for someone to show up. A mechanic was leaving the property and he contacted the guy that was supposed to show up. The mechanic ended up having to take care of me and I was thankful to him. My problem isn’t with any of the locations, but with uhaul itself. Why the location with 8 trucks, which is the one I selected, never was selected for me. Instead I had to go a wild goose chase in order to get a truck!
James CJessica was amazing
Patricia SEverything was great!!!
William MThe counter person (can’t remember his name) was great. Guided me through the process and recommended the perfect size truck. Excellent customer service. I will definitely use this location in the future should I need to. Thank you
Joe OSomeone called because the equipment was dropped off and it didn’t look like it went according to plan (drop off was 2000 miles in the wrong direction) he called to clear up things and was very helpful but I still haven’t heard from U-Haul about fixing my incorrectly charged amounts
Brandy RThanks
margie wI checked in online but the rep had to reenter all of the information which delayed the pickup.
James OClean, friendly and helpful
Vincent CService. Cost and Management was great
Timothy MI dropped off the truck late so I was not able to meet any of the staff at the drop off point but everything went smooth and I am a very happy camper. Thank you very much.
Carrie JNothing. Keep doing what you do well.
HARRY DFor us, nothing. All went extremely well.
Mary HService was great and everyone at this location was very helpful 👍
Armando BGreat service at pick up and drop off locations.
Elizabeth SThey are 100% great customer service. Thank you for all you do.
Jennifer C