Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be more specific with mobile pickup instructions instead of having me looking crazy for hours tryna figure out how to get the truck
Thanks for everything
I highly recommend this storage facility. Friendly, secure, & clean. Very well kept. Would choose this facility again if I am in need of storage.
Self check in was a problem as you can't get vehicle through the gate for the final pictures. Not having anyone there on a weekday afternoon will keep me from returning here next month.
Great experience. They were very helpful and made the truck pick up seamless.
Everything was smooth. Very fortunate the representative when I checked out the equipment provided the gate code or I would not have been able to return the trailer outside of normal business hours. My understanding was that the app should have provided the code - it did not.
The proprieter was helpful and friendly. She took the time to explain the rental and return process. And I would do business with her store again and recommend her to anyone who asked. The truck was cleani inside and out. Clearly someone took the time to get it so clean. However, the tires on the truck looked old and did not have much tread on them. It made me a little nervous , because I had to depend on them to hold up for a 300 mile trip.
Friendly and helpful, very nice experience. Excellent location.
Very friendly customer service
U-Haul customer service was awful. Had to be on hold 30-45 minutes each time I called. The online chat was just as bad. I reserved a truck at one location for it not to be there... was re routed to a U-Haul many miles away from me. I had issues returning it because I was on hold AGAIN... probably will not rent from U-Haul again because of these issues. Get it together U-Haul.
Charged an after-hours drop off fee, I returned the trailer at 4:30pm on a Wednesday afternoon. Why would U-Haul allow this company to charge their customers a fee for daytime drop offs. I cannot help it that this storage facility closes at 1:30 pm.
Very easy and quick turn in.
When I arrived at the drop off location the gate was locked, and I didn't have a access code, and there wasn't any instructions on how to get a code, and how to return your uhaul equipment.
The lady who helped me with my uhaul rental gave me a lot of great advice because I had never towed a vehicle before. It really made my move less stressful.
It was actually a lot easier than I thought it would be. Walked in paid and left. I'm happy with my experience
Great customer service!
It was smooth sailing from start to finish. Highly recommend
Great staff!!
Be up front on the cost per mile, $150 for 4 hours was highway robbery, especially in these troubled times. I feel you took advantage of me as a customer... I will not use Uhaul for any further moving needs. I have used Uhaul for more than 20 years , and this was my first really poor experience, but will definitely be my last, because I will not use again. What is sad, is I worked for Uhaul for many years , and met Joe Showen 15 years ago, I am sure he wouldn't approve of this !!!!
Everything was awesome. Thanks, I will rent again..
Smooth and easy rental. Thanks
Convenient location, easy pick up. Staff was very helpful
Nothing, everything went very smooth.
Staff on hand, gate codes available for customer
It took about 15 minutes for the online agent to approve the rental. If you could shorten that process it would be great.
Did not have the furniture dolly or blankets in the truck
I had a terrible time getting my truck and trailer it was very disorganized and I had to go to 3 different places to get both things and it took 3 hrs the morning if my move I was very unhappy I would very much like a discount on my account please call if needed 3157255416
AA+
Fast n easy
Very convenient and professional.
Great experience! It was easy to get and return. Very friendly staff! Nothing to improve!
The people had no customer service at all didn't speak when I came in. Told me the keys were in the truck and they were not had to walk all the way back to the building. poor customer service
One tire had a bald spot and a small hole. It was repaired at my moving location promptly.
All went well, everything worked as it should. People friendly and helpful. Good prices.
Pamela Woodfill has been a pleasure to deal with.
very nice person that cares for his customers. Will take the extra time when working with you.
Location hours listed differently that's what's on Uhaul. Uhaul offers 1 month free storage but location does not comply. Multiple staff say they are in the storage business and don't work for Uhaul.
Problem wasn't with the rental location. It was with the reservation. they pointed out that I had the truck for like 10 days for a overnight trip of 55 miles. As a result when I turned the truck in the day following my picking it up I got charged an extra $10+ for driving more than the 30 miles allocated on the order. Why did you only give me 30 miles and so many days????????????
I am going to rent a storage unit here, after dropping the trailer and seeing this facility. Very nice.
I will never use use uhal again
great people!
Nothing.
God bless thank you
They were helpful and good to do business with.
Very friendly, helpful and professional!!
Very nice management
The pickup location was clean and well maintained. Tha staff staff was friendly, knowledgeable, and very helpful. I will recommend this location in the future.
Install a buzzer to alert the attendant that a Customer is at the Security Gate and needs to be let in.
Great service
The owner was extremely helpful and ensured that the property was very secure. I will definitely recommend as the best stroage places in the area.
Very helpful. Kept in touch with me concerning my move.
This storage unit is of high quality and the most reasonable price around. It is safe and secure. The staff is very helpful. I highly recommend this facility.
We had reserved a better quality dolly that unfortunately was not available but that was dealt with in a professional manner & bill accordingly adjusted. Over, very good experience
Make it more clear about optional insurance. At the time of booking I asked Sutton Marine, Aiken SC 20801 if I was covered by Uhaul for punctures and was told "Yes". So I paid for the trailer hire. . It was only mentioned to me when I picked up the trailer at Caldwell Ct, Aiken, that I was not covered and that insurance cover would be an additional $40 !!!
Good to go here.
Staff was friendly and helpful. She went out of her way to br sure we were satisfied
Quick and easy! Very helpful and pleasant lady!
I'd like to thank the owner of Aiken Self Storage. She was helpful and professional.
No one was there, drop off was easy and done by phone. Not very personal, but it was easy.
I was upgraded to a larger truck that was in poor shape, it was more difficult to get into the location where I unloaded because of the size. I was not informed ahead of time, or would have made different arrangements. Also, I was unable to lock the back of the truck due to damaged lock area This all was not due to location, but, due to the uhaul company
Excellent truck. Great customer service
I am not happy with my experience. I had chosen a location 5 miles closer to where I was moving and even received an email. I was on my way to Aiken when I got a call saying my location had changed. The greater distance cost me money since you charge by the mile and takes more gas and took more of my time. The wort part for me though was that when I called corporate to tell them I was upset and why, I was told rather coldly that other people had had the same experiences I had and that they weren't sure who was sending us the emails. Not sure how that is possible. AND I was told since I was a local move they could do nothing for me. I felt very dismissed and like I was somehow not a uvula customer because my move my only local. I am going to pursue this matter further until I get some resolution. I calculate I spent $12-15 more cause y'all changed the location on me. If I had known this was going to be my pickup location I would have chosen your competitor. I would like someone to contact me regarding my not so nice experience.
Very good!!
PAMELA WOODFILL took very good care of me and I have no complaints.
