Did not get the code for the gate, then got berated for not having the truck inside the gate.FELICIA C.
Customer Reviews for Aiken Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice people to deal with. They did a great job. Definitely recommend them.Steve Y.
I definitely don't understand charges. I will never return to rent a uhaul.Stacey J.
Easy and seamless return. Thanks!Chad C.
Easy, seamless return. Thanks!Chad C.
Site manager Pamela Woodfill went above and beyond the call of duty in assisting me in picking up the truck and in turning it in. She was outstanding, communicating with -- and assisting -- me from her hospital room!!! She was outstanding.Tim B.
Both employees were excellent help with explaining and hooking up the trailerLLOYD G.
Customer did not leave a comment.Startasia H.
We actually went to another location closer and reserved a truck. When we went to pick it up, the UHaul program did not reflect the fact they had us as reserved. You send texts but not everyone has a smart phone. Not everyone wants to give out sensitive information over a technology that is so easily hackable. Maybe you should go back to trusting the people you contract to rent your trucks. People make the difference - otherwise, why send this survey?richard B.
Too much to writeNichelle P.
Remain courteous and reliableDOUGLAS F.
Customer did not leave a comment.Matthew H.
I rented an Auto Transport trailer. The rear right light wiring was detached. Easily fixedâ€¦.. But the big problem was the tire strap on the right side was damaged and 24â€ too short. I didn't discover until loading the car at 7pm. Never should have left the facility. Very dangerous situation. I'm very handy and had a solution that worked exceptionally well. I did use the supplemental chains to secure vehicle. Bottom line: don't trust your safety to a person you don't know. Examine everything.Ken Q.
Wasn't issued a gate code so spent almost 2 hours trying to get in gateTasha A.
Great and friendly Customer Service.Carlos E.
Unlike the service hours listed with U-Haul they are only open from 9-1 Monday through Friday and 8-11 on Saturday. I called the number repeatenndly and the recording would not take messages it only said visit location during Business Hours.I Arrived and they were clsed. I used U Haul return and called the Live Verification number and they were great!! I left the truck outside the barbed wire topped fence and went back this morning. They were in the office and when I walked in they said "Where is the truck key. You need to move that car you came in it is in the way of the truck. I did and they moved it inside, Frim inside the fence the lady said you are done, I left.David W.
Customer did not leave a comment.Steven N.
Customer did not leave a comment.James S.
My internet was messing up so i couldnt share the location but i put the truck back in the same spotLAMONT F.
On-site staff welcoming & professional; very good experience!Bill P.
Very knowledgeable and professionalJOSEPH D.
Customer did not leave a comment.Michelle S.
Fast and easy pickup, truck was clean and in good running order, made a quick 24-hr turn-around to move bulky outdoor items to my new home. I really appreciated the use of the loading ramp and the "padlock on a chain" for use to secure the door and my cargo.MICHAEL H.
Thank goodness for Aiken Self Storage. I was originally sent to Sutton Marine by a UHaul representative; however, the business was closed. When I FINALLY was able to get in contact with a customer service representative the young lady rescheduled the truck pickup with Aiken Self Storage immediately . The manager of this business was helpful, professional, friendly and walked me through the return process so I would be prepared since I would be returning the truck after hours. I was very upset with UHaul initially but my experience was turned around when your CSR and Aiken Self Storage manager took over.Marianne C.
The app to return needs some work could not get past first step of taking picturesWilliam B.
Customer did not leave a comment.Shawn M.
It was literally the worst experience customer service wise that I have had in a very long time at any facility. Upon arriving there the lady complained in front of me about having last-minute reservations sent her way And she made sure to mention that she was just about to leave although her hours of operation we're ready only half day and it was 30 minutes before that. Then made sure to tell me that I cannot leave the truck outside of the gate or it will get towed at my expense but in rushing us did not mention how to get inside of said gate. My dad and I were standing at the gate for almost an hour calling her facility as well as uhaul for a code to get in. FINALLY and luckily a user of the storage spots came to get into her stuff and let us in. It's been a couple weeks and I left SEVERAL voicemails that day and still no call back. So clearly she cares about that business.JACQUALINE E.
Customer did not leave a comment.TIFFANY T.
Had problems with the app. I would rather deal with a real person when experiencing real life problems. Could not get in the gate when returning and nobody would answer the posted phone number. Had to keep the truck overnight because my car was locked inside the gate, which was a major inconvenience. Keeping the truck overnight meant extra unnecessary miles that I was ultimately charged for. Will never use this service again.Krystal H.
Customer did not leave a comment.JAMES J.
Woman working there was rude and had her husband or boyfriend there. The website for uhaul is ridiculous and doesn't workCHARLES S.
The uhaul computer system was apparently troublesome. I was there for almost an hourJULIA J.
Customer did not leave a comment.JORGE M.
Extend the hoursNORMAN P.
While the equipment from uhaul was great, the service at the location was far below poor. Will not use the location again or recommendTara R.
Customer did not leave a comment.ANGIE S.
Waited on hold with uhaul for over 1 hour, still no responseROGER G.
Customer did not leave a comment.JENNIFER C.
The drop off location was closed and locked/ gated so I left the truck outside, not sure where to park it. I also had a hand truck and blankets and no way to lock them in the truck.Francis R.
Customer did not leave a comment.NED O.
Stay as you are.NED O.
Customer did not leave a comment.JEFFREY B.
All was good.Timothy H.
Great service and fast response to my needs.DENNIS M.
Customer did not leave a comment.David B.
Customer did not leave a comment.DANA I.
Customer did not leave a comment.DOUGLAS B.
Customer did not leave a comment.Phillip V.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.JESUS S.
Great location and nice service.SIDNEY S.
Staff is only on site a few hours each day. Gated storage area with nonexistent directions on how to return equipment inside the fence when nobody is there to assist you.Craig B.
Terrible customer service for this location with absolutely no signage as to where to park truck and leave key. The key box and parking lot are snuggly behind a barb wire fence. No code was given and no number to call. Left truck in front of this business and was sent a text message the next day that the truck would be towed and I would be liable. THANK GOD UHAUL CORPORATE COULD HELP ME OUT. If corporate would not of helped I would have lost all of my mind.JOSEPH N.
Be more specific with mobile pickup instructions instead of having me looking crazy for hours tryna figure out how to get the truckCourtney B.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.alfred C.
Customer did not leave a comment.Lee L.
Self check in was a problem as you can't get vehicle through the gate for the final pictures. Not having anyone there on a weekday afternoon will keep me from returning here next month.Ronald G.
Great experience. They were very helpful and made the truck pick up seamless.Enchantment P.
Everything was smooth. Very fortunate the representative when I checked out the equipment provided the gate code or I would not have been able to return the trailer outside of normal business hours. My understanding was that the app should have provided the code - it did not.Rob B.
The proprieter was helpful and friendly. She took the time to explain the rental and return process. And I would do business with her store again and recommend her to anyone who asked. The truck was cleani inside and out. Clearly someone took the time to get it so clean. However, the tires on the truck looked old and did not have much tread on them. It made me a little nervous , because I had to depend on them to hold up for a 300 mile trip.ROBERT ALAN G.
Friendly and helpful, very nice experience. Excellent location.Philip B.
Very friendly customer servicematthew B.
U-Haul customer service was awful. Had to be on hold 30-45 minutes each time I called. The online chat was just as bad. I reserved a truck at one location for it not to be there... was re routed to a U-Haul many miles away from me. I had issues returning it because I was on hold AGAIN... probably will not rent from U-Haul again because of these issues. Get it together U-Haul.stephanie F.
Charged an after-hours drop off fee, I returned the trailer at 4:30pm on a Wednesday afternoon. Why would U-Haul allow this company to charge their customers a fee for daytime drop offs. I cannot help it that this storage facility closes at 1:30 pm.Kenneth J.
Customer did not leave a comment.Jeff S.
Very easy and quick turn in.RICHARD ARVID P.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Adam L.
When I arrived at the drop off location the gate was locked, and I didn't have a access code, and there wasn't any instructions on how to get a code, and how to return your uhaul equipment.Alexis O.
The lady who helped me with my uhaul rental gave me a lot of great advice because I had never towed a vehicle before. It really made my move less stressful.RICHARD Y.
It was actually a lot easier than I thought it would be. Walked in paid and left. I'm happy with my experienceBrian G.
Great customer service!robert R.
Customer did not leave a comment.Gloria G.
It was smooth sailing from start to finish. Highly recommendKieran W.
Customer did not leave a comment.Jennifer R.
Great staff!!Scott B.
Be up front on the cost per mile, $150 for 4 hours was highway robbery, especially in these troubled times. I feel you took advantage of me as a customer... I will not use Uhaul for any further moving needs. I have used Uhaul for more than 20 years , and this was my first really poor experience, but will definitely be my last, because I will not use again. What is sad, is I worked for Uhaul for many years , and met Joe Showen 15 years ago, I am sure he wouldn't approve of this !!!!David R.
Customer did not leave a comment.Elizabeth F.
Customer did not leave a comment.Fernando L.
Everything was awesome. Thanks, I will rent again..Yvonne B.
Smooth and easy rental. Thankskenneth F.
Convenient location, easy pick up. Staff was very helpfulMichael G.
Nothing, everything went very smooth.Laurie M.
Staff on hand, gate codes available for customerSTEVEN S.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.James W.
It took about 15 minutes for the online agent to approve the rental. If you could shorten that process it would be great.David R.
Did not have the furniture dolly or blankets in the truckDavid R.
I had a terrible time getting my truck and trailer it was very disorganized and I had to go to 3 different places to get both things and it took 3 hrs the morning if my move I was very unhappy I would very much like a discount on my account please call if needed 3157255416Collean J.
Customer did not leave a comment.Tony B.
Fast n easyCatherine G.
Very convenient and professional.R S S.
Customer did not leave a comment.Chris D.
Customer did not leave a comment.Bradley Z.
Customer did not leave a comment.david O.
Great experience! It was easy to get and return. Very friendly staff! Nothing to improve!Tracey N.
Customer did not leave a comment.jon N.
The people had no customer service at all didn't speak when I came in. Told me the keys were in the truck and they were not had to walk all the way back to the building. poor customer servicemontara M.