Customer Reviews for Aiken Self Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

Person only referred me to go online

Rating:

5.0

Smooth pick up and helpful/friendly folks.

Rating:

5.0

None

Rating:

4.0

Easy and pleasant rental experience.

Rating:

5.0

Will definitely go back to this location for U-Haul products.

Rating:

3.0

Y’all can stop adding in extra charges that makes no sense it was supposed to be 60$ for my rental after tax and all, and then you charge my card again without consent, after that they charged me over 100$!! And of course they will not give u your money back

Rating:

1.0

Overpriced for 2 hours

Rating:

1.0

29.99 online, $80 after 25 miles and 1 hour use, rip off … typical rotten American company!! Garbage

Rating:

1.0

If someone is going to run a business they should be there to do their job, and take care of the customers. When the customer calls to return the equipment they should not pressure or rush the customer to hurry because they have someone wanting to rent it. Then turn around and charge the customer double what they were told. Also, I still have no receipt for the returned equipement.

Rating:

2.0

I asked for a refund for cab leaking on my lég as l was driving at night ín the rain. Report when I dropped truck off still haven't heard back.

Rating:

5.0

The no contact check in and return could be better. Getting the truck: Get the code. Get the key before entering. Save the gate code. Enter and Get truck. Returns, get the code or use the code from earlier to open get

Rating:

5.0

Owner was put in a bad spot as UHaul botched my return time. Could not have been nicer!

Rating:

4.0

U-Haul customer service is hard to get in touch with. You wait on hold forever!

Rating:

2.0

The dolly was in the truck and seemed as though it would shift during the trip, so I tried to lay it down, and broke the zip tie that was around the base - thus incurring a charge. My entire rental - with mileage - cost $200. For this amount, I think that the use of the dolly should be included. Then - this particular site supposedly gives you a key code to enter to get into the gated area. I could not find it anywhere on the app, despite running through the process twice. This is a deficiency in the app. For something so vital, this should be in BIG BLINKING LETTERS so it is easy to find. I had the truck outside the gate, and my car was inside the gate. Fortunately. at the time I brought it back (2 PM) someone was attending the phone, and gave me an entrance code. For a while, it seemed like I was going to be locked out. I don't need that kind of anxiety. You need to make the experience less stressful.

Rating:

5.0

The check in process was easy and they were kind with answering all my questions.

Rating:

5.0

The individual that greeted us and processed our paperwork was professional and friendly. She quickly walked us through the paperwork and hooking up the trailer we rented. The online process worked great for making the reservation and returning the trailer since the office was closed by the time we returned. I don’t have any suggested improvements, which my wife would say is hard to believe. I was very pleased with the entire experience. Chris

Rating:

1.0

Did not get the code for the gate, then got berated for not having the truck inside the gate.

Rating:

5.0

Nice people to deal with. They did a great job. Definitely recommend them.

Rating:

3.0

I definitely don’t understand charges. I will never return to rent a uhaul.

Rating:

5.0

Easy and seamless return. Thanks!

Rating:

5.0

Easy, seamless return. Thanks!

Rating:

5.0

Site manager Pamela Woodfill went above and beyond the call of duty in assisting me in picking up the truck and in turning it in. She was outstanding, communicating with -- and assisting -- me from her hospital room!!! She was outstanding.

Rating:

5.0

Both employees were excellent help with explaining and hooking up the trailer

Rating:

5.0

We actually went to another location closer and reserved a truck. When we went to pick it up, the UHaul program did not reflect the fact they had us as reserved. You send texts but not everyone has a smart phone. Not everyone wants to give out sensitive information over a technology that is so easily hackable. Maybe you should go back to trusting the people you contract to rent your trucks. People make the difference - otherwise, why send this survey?

Rating:

1.0

Too much to write

Rating:

5.0

Remain courteous and reliable

Rating:

3.0

I rented an Auto Transport trailer. The rear right light wiring was detached. Easily fixed….. But the big problem was the tire strap on the right side was damaged and 24” too short. I didn’t discover until loading the car at 7pm. Never should have left the facility. Very dangerous situation. I’m very handy and had a solution that worked exceptionally well. I did use the supplemental chains to secure vehicle. Bottom line: don’t trust your safety to a person you don’t know. Examine everything.

Rating:

3.0

Wasn't issued a gate code so spent almost 2 hours trying to get in gate

Rating:

5.0

Great and friendly Customer Service.

Rating:

1.0

Unlike the service hours listed with U-Haul they are only open from 9-1 Monday through Friday and 8-11 on Saturday. I called the number repeatenndly and the recording would not take messages it only said visit location during Business Hours.I Arrived and they were clsed. I used U Haul return and called the Live Verification number and they were great!! I left the truck outside the barbed wire topped fence and went back this morning. They were in the office and when I walked in they said "Where is the truck key. You need to move that car you came in it is in the way of the truck. I did and they moved it inside, Frim inside the fence the lady said you are done, I left.

Rating:

5.0

My internet was messing up so i couldnt share the location but i put the truck back in the same spot

Rating:

5.0

On-site staff welcoming & professional; very good experience!

Rating:

5.0

Very knowledgeable and professional

Rating:

5.0

Fast and easy pickup, truck was clean and in good running order, made a quick 24-hr turn-around to move bulky outdoor items to my new home. I really appreciated the use of the loading ramp and the "padlock on a chain" for use to secure the door and my cargo.

Rating:

5.0

Thank goodness for Aiken Self Storage. I was originally sent to Sutton Marine by a UHaul representative; however, the business was closed. When I FINALLY was able to get in contact with a customer service representative the young lady rescheduled the truck pickup with Aiken Self Storage immediately . The manager of this business was helpful, professional, friendly and walked me through the return process so I would be prepared since I would be returning the truck after hours. I was very upset with UHaul initially but my experience was turned around when your CSR and Aiken Self Storage manager took over.

Rating:

5.0

The app to return needs some work could not get past first step of taking pictures

Rating:

2.0

It was literally the worst experience customer service wise that I have had in a very long time at any facility. Upon arriving there the lady complained in front of me about having last-minute reservations sent her way And she made sure to mention that she was just about to leave although her hours of operation we’re ready only half day and it was 30 minutes before that. Then made sure to tell me that I cannot leave the truck outside of the gate or it will get towed at my expense but in rushing us did not mention how to get inside of said gate. My dad and I were standing at the gate for almost an hour calling her facility as well as uhaul for a code to get in. FINALLY and luckily a user of the storage spots came to get into her stuff and let us in. It’s been a couple weeks and I left SEVERAL voicemails that day and still no call back. So clearly she cares about that business.

Rating:

1.0

Had problems with the app. I would rather deal with a real person when experiencing real life problems. Could not get in the gate when returning and nobody would answer the posted phone number. Had to keep the truck overnight because my car was locked inside the gate, which was a major inconvenience. Keeping the truck overnight meant extra unnecessary miles that I was ultimately charged for. Will never use this service again.

Rating:

3.0

Woman working there was rude and had her husband or boyfriend there. The website for uhaul is ridiculous and doesn't work

Rating:

5.0

The uhaul computer system was apparently troublesome. I was there for almost an hour

Rating:

5.0

Extend the hours

Rating:

1.0

While the equipment from uhaul was great, the service at the location was far below poor. Will not use the location again or recommend

Rating:

1.0

Waited on hold with uhaul for over 1 hour, still no response

Rating:

3.0

The drop off location was closed and locked/ gated so I left the truck outside, not sure where to park it. I also had a hand truck and blankets and no way to lock them in the truck.

Rating:

5.0

Stay as you are.

Rating:

5.0

All was good.

Rating:

5.0

Great service and fast response to my needs.

Rating:

4.0

Great location and nice service.

Rating:

3.0

Staff is only on site a few hours each day. Gated storage area with nonexistent directions on how to return equipment inside the fence when nobody is there to assist you.

Rating:

1.0

Terrible customer service for this location with absolutely no signage as to where to park truck and leave key. The key box and parking lot are snuggly behind a barb wire fence. No code was given and no number to call. Left truck in front of this business and was sent a text message the next day that the truck would be towed and I would be liable. THANK GOD UHAUL CORPORATE COULD HELP ME OUT. If corporate would not of helped I would have lost all of my mind.

Rating:

3.0

Be more specific with mobile pickup instructions instead of having me looking crazy for hours tryna figure out how to get the truck

Rating:

2.0

Self check in was a problem as you can't get vehicle through the gate for the final pictures. Not having anyone there on a weekday afternoon will keep me from returning here next month.

Rating:

5.0

Great experience. They were very helpful and made the truck pick up seamless.

Rating:

4.0

Everything was smooth. Very fortunate the representative when I checked out the equipment provided the gate code or I would not have been able to return the trailer outside of normal business hours. My understanding was that the app should have provided the code - it did not.

Rating:

4.0

The proprieter was helpful and friendly. She took the time to explain the rental and return process. And I would do business with her store again and recommend her to anyone who asked. The truck was cleani inside and out. Clearly someone took the time to get it so clean. However, the tires on the truck looked old and did not have much tread on them. It made me a little nervous , because I had to depend on them to hold up for a 300 mile trip.

Rating:

5.0

Friendly and helpful, very nice experience. Excellent location.

Rating:

5.0

Very friendly customer service

Rating:

2.0

U-Haul customer service was awful. Had to be on hold 30-45 minutes each time I called. The online chat was just as bad. I reserved a truck at one location for it not to be there... was re routed to a U-Haul many miles away from me. I had issues returning it because I was on hold AGAIN... probably will not rent from U-Haul again because of these issues. Get it together U-Haul.

Rating:

1.0

Charged an after-hours drop off fee, I returned the trailer at 4:30pm on a Wednesday afternoon. Why would U-Haul allow this company to charge their customers a fee for daytime drop offs. I cannot help it that this storage facility closes at 1:30 pm.

Rating:

5.0

Very easy and quick turn in.

Rating:

3.0

When I arrived at the drop off location the gate was locked, and I didn't have a access code, and there wasn't any instructions on how to get a code, and how to return your uhaul equipment.