Customer Reviews for Air Tool Maintenance
(U-Haul Neighborhood Dealer)

500 reviews

420 River Rd   Eugene, OR 97404

(541) 342-8011

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 1/29/2022: Closed

Services at this Location:

Contact Us

(541) 342-8011

420 River Rd
Eugene, OR 97404

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 1/29/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Cynthia N. 
Rating:
5.0

Customer did not leave a comment.

Aren T. 
Rating:
5.0

Quick on pickup and drop off. I was thoroughly annoyed by the dolly and blankets hanging in the truck wasting space unless you break the seal and pay to use them. I walked past them in the store - I don't need them occupying space in the truck.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Niels G. 
Rating:
2.0

Customer did not leave a comment.

Brooke V. 
Rating:
5.0

Great customer service! Friendly people and very accommodating.

Marguerite R. 
Rating:
5.0

Locks not available at this location

Bonnie C. 
Rating:
5.0

All went well

NATHAN C. 
Rating:
5.0

Knowledgeable staff. Super clean truck. Made it easy. If I need a rental I'll be back.

Christopher W. 
Rating:
3.0

Please inform the customer that they have a lot to do online including photos to do an online return of the vehicle. I returned my keys and drove off to pickup my child and then process the return due to the fact my phone was dead battery and had to charge. I then had to drive back across town to do the vehicle return, had to take pics from the windows and completely guess the mileage. That was not explained or presented anywhere in advance. I am definitely disappointed and frustrated with that part of the process.

Wendy W. 
Rating:
4.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Samantha O. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Kellen D. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Keyanna D. 
Rating:
4.0

Easy drop off, seamless

RANDY L. 
Rating:
3.0

Awkward to get to but hey, it worked

Stanley S. 
Rating:
3.0

Hire telephone operators who speak english clearly enough to be understood , and who understand English. That would be nice. If a customer finds him/herself having to call in for some reason.

ZAK M. 
Rating:
4.0

Only problem was that it took about 15 minutes to complete the online pick up process. I would have preferred being able to arrange everything in advance so pickup was faster

Catherine P. 
Rating:
1.0

I reserved the trailer to be picked up at the big uhaul location right around the corner from where I live. I was notified the day before pickup to go to another small cramped dumpy location miles from my house to pickup the trailer.

Michael P. 
Rating:
4.0

Pick up was smooth. Truck was dirty. Not a big deal, just some trash. Other than that experience was 5 star.

LUKE B. 
Rating:
3.0

Equipment smelled strongly of cigarette smoke. Huge problem with online check-in, but that was not the location's fault.

Jeffrey Y. 
Rating:
3.0

Uhaul truck was given to me in an unsafe operating condition. Mirror on the passenger side was taped to the vehicle and fell off on the freeway. This was noted on pickup and no other for rental was available.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

barry A. 
Rating:
5.0

Polite Efficient Friendly

David H. 
Rating:
3.0

There were no furniture pads in the van upon pick up. Wait g for a refund but have heard nothing.

Rebecca M. 
Rating:
5.0

Excellent service

James G. 
Rating:
5.0

How can you improve on excellence ??

Susan H. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
3.0

I was there watching customers walk away because the employee did not know how to operate the computer very well hold on

Derick S. 
Rating:
3.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Kimberly R. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Michelle E. 
Rating:
5.0

Customer did not leave a comment.

Elaine F. 
Rating:
5.0

Customer did not leave a comment.

Chang A. 
Rating:
3.0

Customer did not leave a comment.

KRISTIN M. 
Rating:
5.0

Very personal well managed smaller establishment but worthy of a Uhaul franchise. Owner takes great pride in letting customers know the basics of uhauljng and gives tips of the travel ahead He took great pain to show me the the trailer functions since I was towing a vehicle

Robert T. 
Rating:
5.0

Customer did not leave a comment.

DAWN MARIE H. 
Rating:
3.0

I didn't like the fact I had to get out of my truck and take 2 pictures at night. I felt uneasy. It was convenient after hours pick up ✔ out and in isn't super difficult

Lucendia F. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

Marc G. 
Rating:
4.0

Customer did not leave a comment.

Katt D. 
Rating:
5.0

Customer did not leave a comment.

Courtnie D. 
Rating:
5.0

Customer did not leave a comment.

Brenda T. 
Rating:
5.0

Windshield seal wasn't properly repaired. I had to reseat it after driving an hour.

Tom F. 
Rating:
5.0

Customer did not leave a comment.

Kathryn R. 
Rating:
1.0

Overpriced, unfriendly, unhelpful, broken app....won't be back to uhaul due to these reasons.

Jeffrey D. 
Rating:
5.0

Thanks to Dave and others for friendly, helpful service. I recommend this location for rentals.

JASON S. 
Rating:
1.0

Truck was not clean and ready when we arrived. Individual at desk could not find our reservation. It turned out they were looking at the wrong week-could not operate computer. Personally will never return to this location.

Curtis F. 
Rating:
5.0

I dropped the trailer off yesterday.There was one couple ahead of me. The manager was polite, competent, and treated me the same. The return took 15 minutes--MAX! I'm very happy with the service.

Malcolm P. 
Rating:
5.0

Customer did not leave a comment.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

Wendy B. 
Rating:
5.0

Lower costs!!! Allow pickup and return to be at different locations in nearby towns. Inform customers that the 10ft trucks have no ramps!

Vicki P. 
Rating:
3.0

Dave helped me, professional, friendly, and he was great. Dave explained everything throughly...however I FORGOT TO REFUEL the truck, (my bad), over all I will use this place again and refer to my family and friends. 5 stars

Trina H. 
Rating:
3.0

Your app didn't work at all. It wasted my time and created aggrivation.

Krislyn D. 
Rating:
5.0

Customer did not leave a comment.

Leanne M. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
2.0

The gentlemen who checked me in and hooked up the trailer for me never once wore a mask, or even pretended to care that he wasn't, all the while I was wearing one and so was the women at the store. I'm this day and age, it shows a complete lack of not I ly following the law as outlined here in Oregon, but having respect for u-haul customers. I would never use this location again.

DUSTIN E. 
Rating:
5.0

Nothing I can think of .

David R. 
Rating:
3.0

Customer did not leave a comment.

Laurie K. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

nothing

Marianne W. 
Rating:
4.0

I was charged a $20.00 after hours service fee that was not disclosed in my initial pricing quote and was charged after the fact. Will not use this service again

Darla D. 
Rating:
2.0

No face masks were being worn so that leads me to believe the equipment and vehicles are not being sanitized. Also charged me by the mile for a pickup that is supposed to be 19.95 for a day for local use.

Jamie F. 
Rating:
3.0

The owner would not wear a mask so he put customers at risk His wife did but not him at all. That made me very uncomfortable I needed a truck and there wasn't any the size I needed at other locations here so I put up with it. Otherwise I would have left.

lynnette M. 
Rating:
2.0

Counter staff was not friendly or helpful Luckily I have rented from other locations where staff were very friendly and helpful despite being way busier. I knew what to do but this guy an ass. I was the only one in the shop at this location. It would have been better to have gone through a self checkout process then have to deal with the pissy ungrateful attitude of this attendant.

DALJEER O. 
Rating:
1.0

The employee (maybe the owner?) refused to wear a mask and made me go into the store to get the paperwork. The law in Oregon states that people inside businesses have to wear a mask. Another big problem - but I think this was U-haul's fault, not Air Tool Maintenance's - is that I'd scheduled a 7:30 24/7 pickup, and then was unable to check in online/using the app. It said that I had to wait until the store opened at 8. Then, when the employee arrived to open the shop at 8, he wouldn't wear a mask, so we had very limited communication. I asked, as he walked by me, outside, if he was checking me in. He told me it took some time to process. A half hour later, I peeked in the store to ask if it was done and he told me he wasn't doing it. He thought I was doing it myself on the app - which I couldn't, because it for some reason thought I had to check in in-person (not true, since there were lock boxes for the keys). I was standing on the side of the road, in the dark and cold, in a sketchy neighborhood, for 75 minutes trying to get my truck. Moreover, it was for work, and so I was late for everything that day. Overall, it was an incredibly frustrating and stressful experience and I am extremely disappointed with U-haul and Air Tools Maintenance. You should check in with the owner and make sure he's complying with the mask requirements in the state. https://govstatus.egov.com/or-oha-face-coverings

Sarah M. 
Rating:
5.0

Very professional, and quick great people

Karen I. 
Rating:
3.0

stop nickel and diming people

Mikel P. 
Rating:
2.0

The car transport did not fit with our truck. The back up light on driver's side did not light up. We had to purchase and attachment that fit our truck to your trailer so the lights would work and it still didn't work. The hitch was rusty and did not fit with truck hitch. The pin would not go through the hitch as was rusty. Would not use again!

Leslie H. 
Rating:
2.0

I picked up my van an hour late because the online check in did not work. The van was dirty and had cracks in the rear view mirror and tears in the compartment lining.

Andrea T. 
Rating:
3.0

More equipment options

RICHARD S. 
Rating:
3.0

Customer did not leave a comment.

Timothy P. 
Rating:
3.0

Customer did not leave a comment.

Della T. 
Rating:
2.0

Experienced a tire blowout/failure at 70 mph. This was made worse by poor U-Haul performance in getting a repair person to us. We sat on the side of the highway from midnight until 5 AM while u-Haul screwed around with two different vendors to repair the tire. We were told they would be there within an hour and a half and then after two hours told it would be another two hours. Ridiculous and unacceptable.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
3.0

Customer did not leave a comment.

Verdi H. 
Rating:
3.0

Customer did not leave a comment.

Estha T. 
Rating:
1.0

I had to try to rent a truck to just use a dolly. Got truck home to realize no dolly on it. To only be on Hold for over and hour. Then decided to hang up. Then finally tried again. Got through told the person I needed a dolly. By the tiMe I got one you guys charged me for a whole extra day.

Vanessa L. 
Rating:
5.0

It was so convenient to do 24/7 self pickup. Instruction is so easy to follow and uhaul app works great!

Jan Benedict M. 
Rating:
2.0

Go to the main branch down River road past Santa Clara square. The guy running air tools shop has no idea what hes doing, took forever even after i pre checked in before going there. He also charged me $25 for cleaning a few pebbeles out of the bed of the truck, ripoff.

Richard B. 
Rating:
1.0

My wallet was most definitely stolen by a U-Haul employee.

Justina B. 
Rating:
4.0

Customer did not leave a comment.

Jeri A. 
Rating:
5.0

Customer did not leave a comment.

phillip W. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
3.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

shyann H. 
Rating:
1.0

Really annoyed by all the emails

KENNETH D. 
Rating:
1.0

You charged me without my consent.  I advised as much when I was doing the automated checkout.  When I picked up the vehicle there was no contract to sign or look over, due to Uhaul systems being down.  I was not advised of a mileage limit and I took the most direct route via interstates between my locations.   I expect to have the charges promptly refunded to my card. Additionally, drop off was in an unlit area. Not safe at night. Contract Number 23466696

Aaron K. 
Rating:
4.0

Customer did not leave a comment.

Kathleen M. 
Rating:
3.0

Customer did not leave a comment.

Ron A. 
Rating:
4.0

We were quickly unhitched and on our way.

Noel D. 
Rating:
5.0

None

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Helene W. 
Rating:
2.0

The uhaul truck was not in good working order. It would get stuck in gear for miles and eat up gas, then lurch causing me to almost get whiplash a few times. Then they messed up the pickup time. I also had the wrong drop off location sent to me via email and ended up wasting almost an hour as well as driving a bunch of extra miles. When I communicated with someone on the phone the first person was great, the second person was rude and condescending.

Brad F. 
Rating:
4.0

Customer did not leave a comment.

GEO M. 
No reviews have been submitted for this location.

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