Uhaul itself was unprofessional. I left work early and I traveled 3hrs for an 8am appt. Uhaul calls at 8am to tell me that its not available. They send me to a new location with a different size truck. The new location didn't open at 9am, they were late and didn't show until almost 11am. The inside of the truck was covered in mud but I had already signed the paper. Uhaul didn't give me a discount the storage facility did. Then, upon returning Uhaul charges me for the mess that was already there. I set up an account online but was never able to login. Uhaul needs to stop relying on technology so much, pick up the phone and make sure that arrangements are made properly. Airport storage tried to remedy their part UHAL DID NOT!Renee G.
Customer Reviews for Airpark Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dana's customer service was great! Friendly and helpful!!Chad G.
Great experience. Clerk was cordial, knew the business and I was on my way in a timely fashion.James R.
Improve U-Haul website to make it easier to update the drop off site to a new location - doing it over the phone is impractical with a 45 minute customer wait time.EDWARD L.
Better signage at the beginning of the road.LOUIS C.
They were to open at 9 but it was 9:15 when the person. He was very friendly but the alarm went off, he could not shut it off, he had to call to find out how to turn it off, and he had to call someone to help him through signing us up to get a truck. We left at 10. Not a good experience.RICHARDEUGENE S.
Customer did not leave a comment.ROSLYN F.
Customer did not leave a comment.ross T.
Customer did not leave a comment.Charmayne J.
Joint inspection of the interior of the vehicle with agent and leasee prior to rental.Harriard H.