U-Haul made my move a breeze! Easy online booking, friendly service, and a clean, reliable truck. Pickup and drop-off were quick and stress-free. Highly recommend for a smooth moving experience! Five stars! ⭐⭐⭐⭐⭐
Lance O
Customer Reviews for Airport Budget Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful staff and easy
CHRISTOPHER BOwner was a lovely woman who covered all the details and made them clear and easy to understand. She was kind and decent. I highly recommend this particular location.
STEVEN AStaff were excellent! And the kitty cat greeted me. Highly recommend this location.
Teresa HCustomer service here was amazing!
CRYSTAL REmily provided excellent customer service. I arrived back in town at the end of the day and they had closed 15 minutes prior. I called Emily at Uhaul and asked if I could return the trailer that evening instead of driving in the next morning. She waited almost a half an hour for me to make the trip into town! Excellent customer service! Thank you Emily! PS. She should get a raise!
STEPHEN SAmazing experience with this Uhaul and the staff. Had an emergency pop up and they helped us with everything right before closing. I was treated with respect and everyone was very professional.
Misha SExcellent customer service
HAZEL REmily is a gem, she is so helpful.
TONYA WNothing, Emily is the best!! I will never go anywhere else for my U-Haul needs!!
TONYA WI haven’t yet to receive a receipt
Jim sDrop off was amazing staff was very helpful and attentive!!!!
JOSE GA long haul truck like the 20’ that i rented must have cruise control. The hanging gas pedal was excruciating to manage on a 10 hour drive.
THADD VNothing!🤩
KENNETH KThe employee at this location was very kind.
Derrick GDo a walk around with U-haul staff to check the lights because one of the side marker lights was out.
MARK WNothing
DENNIS WThis location was so great! EXCELLENT customer service.
debbie bAll of the staff at the W. Enid location go above and beyond to make everything run smoothly. They are all knowledgeable and super friendly. I can't express how much I appreciate them. I will be back every time I am in the area. Thanks.
Janet GEverybody I delt with was awesome
John RU-Haul trailer rental saved the day once again! The online reservation system was quick and easy, Tara and Emily are absolutely amazing. They answered all my questions and had the trailer hooked up in no time. The trailer itself was in great shape and towed like a dream. Moving just got a whole lot easier, thanks U-Haul!
Lance OI've used them twice in April. Fabulous and extremely helpful both times!
DONALD MThis was the most responsive and competent UHaul staff/best UHaul experience I’ve had. I will change my hauling means due to it. I will be back.
Pat FSuper helpful, knowledgeable, professional. Excellent all around, from customer service to the lavender that had me leaving smelling better.
Liam LTara was AMAZING!!!! When our movers cancelled last minute, I called and she was able to provide information that was very helpful!!!!
Kelli GNa
Mathew TThe BEST customer service ever!! Emily is so helpful, stayed late to check us in as we flew in. She is a number 1 employee. Truck ran great. Put 1200 mile on with no problems. Thanks Uhaul. M
Margit ETara was helpful with both the truck itself as well as what to know for the most success while on the road so we didn't have any surprises! Thanks Tara!!
DONALD MExcellent customer service easy fast transaction/interaction A+++++
JASON PFriendly staff!
Tomas HI had a great experience. The website wasn't very clear why it wasn't working but the employee (whose name I cannot remember) was so helpful, the facility was clean a d welcoming, she gave great instructions and everything went smoothly. Couldn't have gone better.
Erin MStaff were very friendly and helpful!
Barbara TTara was amazing through this very stressful ordeal, not only of moving out of state but the ice storm that severly impacted any moving for DAYS! Uhaul worked with us diligently to accomodate the weather situations.
Bonnie BTara was amazing, she went out of her way to assist us with our delayed move from Orefo Washington due to the ice storm across the PNW. It was so stressful of a move, she eased the stress
Bonnie BExcellent staff
Brad MOf the four dealerships I've dealt with in Eugene this is by far my favorite.
Johnie Kvery helpful
Kimberly PNothing they did great very good communication and very down to earth people!
Cory BGreat personnel - super helpful, clean truck, I was able to make exactly what I needed happen. Thank you!
Chelsea CSuper customer service!
Wendy CNeed more parking for your trucks
Mark CTara is amazing. She made this a 10 Star experience. She was proactive in addressing issues and providing options, she is thorough, professional, kind, and I couldn’t be happier with the entire experience from booking to drop off. I believe in balance, as a Libra, and cancel culture needs to be counterbalanced with positivity & praise. And it’s especially important today when someone does great work. Thank you for giving me an opportunity to offer praise for a job well done and please do whatever it takes to retain this employee, give commendations to her trainers (if applicable), and recognize her for creating a happy customer…which is also vitally important in todays world if businesses want to remain relevant.
Brian PThe staff at this location were extremely friendly and patient with me, even though I was late returning the truck. The truck was clean when I got it, and the after-hours pickup process felt safe and exceeded my expectations. Definitely would recommend this location!
Jeremy WThe person working here was awesome. Personable, helpful, and just generally a nice person.
Brion CTara was fantastic to talk with and the drop off process was very easy.
Jennifer OThis Uhaul representative was the best I have ever used. She should be the one that trains all Uhaul reps. Excellent customer service care and very thorough and thoughtful. I will go out of my way to rent from her again. West Enid Street Uhaul in Eugene, OR rocks!
Janeece CI can't imagine any way to have a better experience with a vehicle rental. The reservation, pick up and return experience were the best I have ever had. Your employees at this location are awesome and so helpful. I think you should give them big raises as soon as possible. They represent your company so very well.
Janet GLocation mgr(?) called me twice to check on the equipment and return time
William WStaff was kind and very helpful. I was in and out very quickly:
Chris OClean equipment, friendly people, great business. Thanks again Uhaul!
Ryan TVery helpful personnel. Have used this location a few times and it has always been a good experience.
Steven MEmily and Tara were very courteous and of excellent help. Very pleased with the contact and service we had there on 2 separate occasions
Patrick VLow key, efficient, on time, nicely handled
David WThe Office crew, Tara and Emily, were both very pleasant, professional, and easy to work with, Highly recommend the staff and facility
Patrick VExcellent service and support as always! Thank you, Tara!
Lance OWe have had a storage here for quite a while and were very happy with all the communication from the staff. Thank you!!!
Baily/ s | Overall ExperienceThe staff and owner were exceptionally accommodating and kind, and it was a pleasure to do business with them. I have stored my household here several times over the last ten years. Every time, I have felt secure with it there, and have experienced wonderful customer service. I hope they'll always have a unit available when I need one, and would highly recommend Airport Budget Storage.
LInda A | Overall ExperienceThe owner of the facility was rude and very disrespectful. I would definitely not recommend this storage facility to anyone, in fact I would tell them to go anywhere else. Steve the new office guy was really nice and apologetic after my interaction with the owner. Heather was fantastic and she was the reason I used the facility even though it was not convenient for me. I don’t know why she is no longer there but if people have to deal with the owner they’re not going to stay long.
Denise S | Overall ExperienceThis is the second time for using Airport Budget Storage. I always feel safe when I am inside going through my storage unit. When and if there is a problem it is easy to get someone on the phone after hours. I was always treated as a person, one of the family.
PAMELA R | Overall ExperienceHeather is great! Will definitely use again when the need arises!
John K | Overall ExperienceHeather and the rest of the people that work at the storage shed are really friendly. I would rent from them again. Thank you very one so much. Tamela ( Tammy ) Trent.
TAMELA T | Overall ExperienceThe people were awesome. Very helpful and willing to help. I highly recommend Airport Budget Storage.
Cynthia C | Overall ExperienceExcellent and friendly service. Good rates. Highly recommend!
ANGELA S | Overall ExperienceHeather is amazing!!!!
CHANCEY D | Overall ExperienceGreat facility, good location, terrific staff! I use this facility frequently and exclusively for both long term and short term storage.
Al R | Overall ExperienceWould highly recommend. Very friendly and easy to communicate with.
Tianna M | Overall ExperienceHeather is efficient, friendly and very professional as a manager.
JUDD B | Overall ExperienceThe lady that runs the storage was very nice and explained everything upon renting unit they didn't have size I needed so she gave me a deal on 2 different units to get the size I needed great service
Nicholas W | Overall Experience