Customer Reviews for Airport Budget Storage
(U-Haul Neighborhood Dealer)

356 reviews

29399 W Enid Rd   Eugene, OR 97402
(Off Airport Rd)

(541) 607-1666

Location Hours

  • Mon-Sat: 8:30 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(541) 607-1666

29399 W Enid Rd
Eugene, OR 97402
(Off Airport Rd)

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 5 pm
  • Sun: 9 am - 1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
4.0

Customer did not leave a comment.

KADE S. 
Rating:
3.0

After again changing my drop off location, i received a bill for $1.60 for extra miles. I felt this was unnecessary since i went out of my way to help U-haul in the middle of a heavy traffic area that i wanted to avoid.

Jason H. 
Rating:
5.0

We have had a storage here for quite a while and were very happy with all the communication from the staff. Thank you!!!

Baily/ scott S.  |  Overall Experience 
Rating:
5.0

The employee was absolutely a great pleasure doing business with. Best U-Haul experience!

Lynda M. 
Rating:
4.0

hoping to get the credit for the additional gas we put into the tank... and hope it will not take forever to get the difference back to our account for the difference from the deposit and actual charge.. so far, the charge of the deposit is still taken out of my account, no credit issued..

Michael N. 
Rating:
5.0

Very polite

RONALD O. 
Rating:
5.0

The staff and owner were exceptionally accommodating and kind, and it was a pleasure to do business with them. I have stored my household here several times over the last ten years. Every time, I have felt secure with it there, and have experienced wonderful customer service. I hope they'll always have a unit available when I need one, and would highly recommend Airport Budget Storage.

LInda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRI MARIE S. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

They were amazing in working with me and specially when I was over the day I was going to return it and I needed to keep it a little longer to finish my chores they were very understanding and very friendly I would definitely recommend them

Nathaniel G. 
Rating:
5.0

The owner of the facility was rude and very disrespectful. I would definitely not recommend this storage facility to anyone, in fact I would tell them to go anywhere else. Steve the new office guy was really nice and apologetic after my interaction with the owner. Heather was fantastic and she was the reason I used the facility even though it was not convenient for me. I don’t know why she is no longer there but if people have to deal with the owner they’re not going to stay long.

Denise S.  |  Overall Experience 
Rating:
5.0

This is the second time for using Airport Budget Storage. I always feel safe when I am inside going through my storage unit. When and if there is a problem it is easy to get someone on the phone after hours. I was always treated as a person, one of the family.

PAMELA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Always get the best service at the Airport Budget Storage U-Haul. Heather is very professional and the best customer service person to work with. Colleen

Colleen H. 
Rating:
5.0

The woman who managed this facility was very helpful and knowledgeable. Since we had a u haul dealership over 30 years ago I know how nice it is to have a good manager and she really is the top of the line. Sincerely Kay and Erik Erikson

Kay E. 
Rating:
4.0

Customer did not leave a comment.

DANICE B. 
Rating:
5.0

I have nothing but praise for Heather at Airport Budget Storage! She provided the best UHaul experience I've ever had, and is excellent at customer service. I'll be using her services again while I complete my move in two more stages.

kitty W. 
Rating:
5.0

Awesome staff, great truck, I'm happy overall

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Make certain when a customer orders a pick-up at this location, that they get this location. Requested this locatiion because of outstanding service, cleanliness of truck, easy personal check-in, and woman who runs it. UHaul kept assigning me somwhere else until the woman here took over and personally changed it to where I had requested in the first place. She is terrific!

Linda H. 
Rating:
5.0

Heather was very kind, professional and polite. The rental experience went smoothly and will definitely use again.

Adaline B. 
Rating:
2.0

I returned the truck to the drop off location on franklin Blvd printed on my paperwork but they told me to drive 20mins to a different location on Enid rd because they where full. I was able to do it but had to pay extra $30 to my uber driver to pick up at a different location. I also put $20 more in gas so It was returned at the correct gas level. That location should have driven it themselves to another location. It should not be placed on customer because they are full.

curtis B. 
Rating:
2.0

This was just a self storage unit with some U-Haul a.

Janet K. 
Rating:
5.0

Nothing, had a great experience. The staff was really friendly and helpful

Martina J. 
Rating:
5.0

Very easy and quick drop off. Very friendly and helpful staff

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Darrell P. 
Rating:
5.0

Just stay the way you are. I have used this location before and rented storage units as well. Super people, very responsive to customer needs. Have gone above and beyond in every instance. The highest recommendation and job well done to Airport Budget Storage and U-HAUL!!

Cynthia C. 
Rating:
5.0

So easy/nice to work with!!!!

christine A. 
Rating:
4.0

Customer did not leave a comment.

Larry T. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

ALISHA R. 
Rating:
5.0

Awesome experience. Wouldn't go anywhere else.

Joseph G. 
Rating:
4.0

Customer did not leave a comment.

Kaitlynn C. 
Rating:
5.0

Nothing you are already so excellent and very friendly staff with fantastic customer service Thank You

ALVENIA C. 
Rating:
5.0

Customer did not leave a comment.

Nancy P. 
Rating:
5.0

The staff were magnificent. They took care of all my needs, and were more than accommodating when the fires and winds in California delayed my departure. Corporate was absolutely unhelpful, but Airport Budget Storage couldn't have been kinder or more accommodating. They are truly wonderful.

Shelley S. 
Rating:
5.0

Customer service was excellent, clean vehicle and facility. Fast and friendly service. I will be renting from there from now on. Very pleased!

laicee S. 
Rating:
5.0

Easy return great service.

WALTER R. 
Rating:
3.0

The young lady running it was most helpful and capable. The the process was easy.

Jeffrey P. 
Rating:
3.0

Customer did not leave a comment.

Sharlotte C. 
Rating:
2.0

Customer did not leave a comment.

Scott H. 
Rating:
3.0

There was a nail in one of the tires. I noticed one of them was low right after picking it up. I figured it just needed air. After loading up the trailer I went to put air in it and noticed the nail. Had to call roadside assistance before even starting our 900 mile trip. There were also blankets in the trailer which they didn't know about. I got the impression this site doesn't inspect the trailers before renting them out again.

Dillon S. 
Rating:
4.0

Changed my drop off location- no fault of this location - but added more miles and further away from my home then what I selected in the original request for drop off near my home.

Brian K. 
Rating:
5.0

The Little old lady at this location was very nice

gary H. 
Rating:
5.0

Customer did not leave a comment.

Kathleen P. 
Rating:
4.0

Get the equipment size that is ordered. I was not charged for a larger trailer but the vehicle I was using was compromised by the added size and weight.

LARRY R. 
Rating:
5.0

Customer did not leave a comment.

dan K. 
Rating:
4.0

We soon noticed that the lights were not all working. We stopped at 3 U-Haul places in Oregon and none were able to do the complete fix. One did change a fuse. In WA the guy change a bulb and it finally worked. The loss of lights, especially the turn signals, was concerning especially when we were in heavy traffic.

Delores S. 
Rating:
5.0

Very sweet. Strait to business

elisha C. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN W. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
1.0

Our paperwork told us to return to the location on Franklin Blvd we arrived at the location to be turned away. They stated the return destination had been changed, and that we had been notified. Neither my husband or I received a text or email. The manager was very rude, and offered no assistance. He argued with us, and was very unprofessional. We had to drive 15 miles out of our way to drop off at the budget location. Completley unacceptable.

Soriah C. 
Rating:
3.0

Customer did not leave a comment.

jon B. 
Rating:
5.0

Heather was amazing and will definitely be using this location again.

kathy E. 
Rating:
5.0

Everything worked great. Heather wasespecially helpful.

Al R. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
4.0

Great customer service.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

So helpful and kind. I had an issue with my electrical on my hitch from a previous Uhaul, and this location was very accommodating

Ashley L. 
Rating:
3.0

I was originally scheduled to drop off my truck at 2150 West 7th and when I got there they told me I want at the wrong place, but this was my drop off location that was selected on my agreement, I was very unhappy after getting to one location and being told to go to another. This was very inconvenient for me and my ride to have to take that extra time to do this. I kind of felt like I was doing someone's job for them

Mark F. 
Rating:
4.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Very friendly and knowledgeable. The service was excellent. Thank you

Allen R. 
Rating:
5.0

Customer did not leave a comment.

Alison M. 
Rating:
5.0

Customer did not leave a comment.

Alison M. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

Kim K. 
Rating:
4.0

the size of truck and location were no available which was a hassle. then when i got to the place where the truck was supposed to be, it was not as the person had not returned it. Then they sent me to another place and the truck was not there either. I had to wait almost 1 1/2 hours for that truck to show up. While all the staff I dealt with tried to help, and were nice, it was a very difficult experience..

Nancy A. 
Rating:
4.0

Customer did not leave a comment.

EMMA B. 
Rating:
5.0

My rental was fast, easy, and no hassles. Made for a stress free trip.

CHRIS H. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
3.0

Truck was absolutely horrible!! Shaky, and rough ride the whole way. Not at all comfortable or "soft ride". Awful!

Anton C. 
Rating:
5.0

Heather was awesome.

Dan V. 
Rating:
5.0

Customer did not leave a comment.

GWEN D. 
Rating:
4.0

Customer did not leave a comment.

elizabeth Y. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

MONSTER C. 
Rating:
5.0

Customer did not leave a comment.

MONSTER C. 
Rating:
5.0

Heather is great, she represents Uhaul very well. I can always count on the truck being there and ready to go.

Bennett M. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Uhaul is prin near perfect!

John F. 
Rating:
5.0

She met me at the gate. Everything went smooth and very quickly!!! Yay!!! And she was also very friendly!!!

Diane B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen L. 
Rating:
4.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Very pleasant. Pickup was nice and easy.

Kristy T. 
Rating:
5.0

Please make ordering a rental on your website accurate. We were booked to pick up a 10 foot truck within five miles of our location to move a baby grand piano. Instead we were called two days before and told the truck that size was only available at 1pm. We had piano movers scheduled at 8am! Our only option was to be severely inconvenienced by having to drive 30 minutes to pick up a truck that was way bigger than we needed, 20 feet, and costing us more in gas. No reason was given other than "we're a dynamic company." We did receive extra miles and days and a $49 discount on our rental fee but we didn't need the extra days.

John H. 
Rating:
3.0

I did a late night drop off. used the app and didnt work with anyone.

Jeremiah L. 
Rating:
5.0

Customer did not leave a comment.

HELEN C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Excellent! We always come here first!

Bowtech A. 
Rating:
5.0

Customer did not leave a comment.

MONSTER C. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

victoria M. 
Rating:
2.0

The lady in charge was very lost and couldn't remember that i was dropping off 2 minutes after I told her and wanted me to sign for another rental agreement I wasn't there to pick up. She seem lost and confused.

machel R. 
Rating:
5.0

She was fabulous and extremely helpful.

Patricia Y. 
Rating:
5.0

Fixed all the problems that the Vancouver office screw up

Kelly M. 
Rating:
5.0

Check in staff were extremely friendly and helpful. They really cared about the customer and went the extra mile to help make the rental easier.

Nicholas J. 
Rating:
4.0

This location was very convenient. Heather was very helpful setting us up with 15"ft truck. Checking out was equally quick and efficient. Complimentary coffee was the only practical improvement that I can recommend. Heather, thanks for making our rental experience a breeze!

Craig O. 
No reviews have been submitted for this location.

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