Customer Reviews for Airport Budget Storage
(U-Haul Neighborhood Dealer)

409 reviews

29399 W Enid Rd   Eugene, OR 97402
(Off Airport Rd)

(541) 607-1666

Hours

  • Mon–Thur
    8 am–5 pm
  • Fri–Sat
    7 am–6 pm
  • Sunday
    9 am–2 pm

Services at this Location:

Contact Us

(541) 607-1666

29399 W Enid Rd
Eugene, OR 97402
(Off Airport Rd)

Services at this Location:

Hours

  • Mon–Thur
    8 am–5 pm
  • Fri–Sat
    7 am–6 pm
  • Sunday
    9 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nichole H. 
Rating:
5.0

A huge thank you to Dave and his excellent, very patient and personable service. I had experienced a dangerous situation involving my car on the freeway on Sunday and had to make arrangements Monday to retrieve my car in Vancouver on Monday. He was so patient and kind to walk me thru our options and make suggestions that kept my car from being damaged. His associates even called to check that everything was OK and if we wanted to drop the car trailer off that evening, they would make arrangements to receive it. Thank you so very much for your kindness, Stacey & Randy💜

stacey J. 
Rating:
5.0

Stellar.

Dennis H. 
Rating:
5.0

Staff were friendly and helpful.

Patrice S. 
Rating:
5.0

I have always had outstanding service at this location and would use them again and highly recommend them.

Perry B. 
Rating:
5.0

Thank you for wonderful customer service!

Mac Katharine M. 
Rating:
5.0

The place to go for UHaul, moving supply, and storage needs!

Joseph B. 
Rating:
5.0

The two ladies were so helpful and kind. Would gladly work with them again. Thanks!

mike S. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
4.0

Customer did not leave a comment.

Demi M. 
Rating:
5.0

Super helpful crew! No improvements needed. Thank you!

Cristina V. 
Rating:
5.0

I was grateful for all the driving tips.

Wendy K. 
Rating:
5.0

Excellent customer service at this site! They are on top of their game.

Ed H. 
Rating:
3.0

Customer did not leave a comment.

Lee B. 
Rating:
5.0

The young lady who helped us (Emily, I think is her name) was extremely helpful. She walked us through everything and answered all of our questions.

Yolani C. 
Rating:
4.0

The staff was friendly and professional and told her about issues found related to the hydraulic braking system during transport. I also advised staff of the damaged right rear trailer tire upon pick up and she said it should have been replaced prior to being placed in service. In addition, I believe there is an electrical issue with the trailer wiring as it caused my left headlight to blow and transmission issues while towing. Once disconnected from my vehicle, there were no issues with electrical, transmission or braking!

Kevin C. 
Rating:
5.0

Tara and Emily went above and beyond and really connected with me on a human level. They let me know that I was misinformed at the pick up location with cause huge banking issues. They called a manager, Jerry I believe, who fixed everything right up. I can not thank this team enough!

Jaime T. 
Rating:
5.0

The family suffered the loss of a parent so the need for help was dire. Your Rep that helped me get our needs met and was an incredible person that really helped me personally keep it together while trying to get a moving van and transportation for a relative coming in from out of state. I am forever grateful. Thank you all so much

kimberly C. 
Rating:
5.0

Customer did not leave a comment.

Jason O. 
Rating:
5.0

Went above and beyond expectations for a last minute rental. Great customer service.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Tera was completely amazing! She genuinely cared about my safety and went WAY above and beyond to make sure I was not only satisfied with my rental, but was safe to drive as well. You don't see a lot of people who still really care about the people they meet daily anymore. Not only did she go above and beyond, I watched her interact with other customers and she clearly loves what she does. She even managed to get my teenage daughter smiling and if that's not impressive, I don't know what is! Thank you Tera, & thank you Uhaul for having people like Tera on your team!

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
4.0

Customer did not leave a comment.

Melissa T. 
Rating:
3.0

Customer did not leave a comment.

Oscar A. 
Rating:
5.0

Customer did not leave a comment.

Steven O. 
Rating:
5.0

Great

John B. 
Rating:
5.0

Without hesitation, the drop off was the easiest every. The personnel were over the top. I had left my reading glasses at the location and they were most helpful in getting them back to me. The staff there were excellent.

Russell C. 
Rating:
5.0

Ladies where so kind, and went above and beyond in our time of need, when our truck wasn't at the location we made our reservation for.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
5.0

Customer did not leave a comment.

Andy W. 
Rating:
5.0

The people at this location were beyond nice and professional.

Eric M. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

The employees were absolutely delightful. Moving is stressful and we were so grateful to be greeted by professional and genuinely kind individuals. We will recommend this location to everyone and won't rent a u-haul from another location again. Thank you so much!

Haley M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Jerald T. 
Rating:
5.0

way, way, way above and beyond amazing people amazing customer service.

Jeff O. 
Rating:
5.0

She was so attentive and helpful!!!!! An example of perfect. customer service!!!

Arlette S. 
Rating:
2.0

I received no call to confirm pickup location (which had been changed from what I reserved). I was the only one there but the process took forever. Overall a very frustrating experience

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Explained everything well

Richard D. 
Rating:
5.0

Customer did not leave a comment.

ZANE E. 
Rating:
5.0

Customer did not leave a comment.

JENINE H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL VERNE F. 
Rating:
5.0

The experience was much easier than I expected, courteous help and very pleasant.

Ruth S. 
Rating:
5.0

The customer service was excellant. But the truck probably could use some maintenance. Thank you, Colleen Haskins

colleen H. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

ADAM P.  |  Overall Experience 
Rating:
5.0

Ariana (?) was wonderful and made the process very pleasant.

Ruth S. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN M. 
Rating:
4.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

JAMES EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

ashley C. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
4.0

Customer did not leave a comment.

KADE S. 
Rating:
3.0

After again changing my drop off location, i received a bill for $1.60 for extra miles. I felt this was unnecessary since i went out of my way to help U-haul in the middle of a heavy traffic area that i wanted to avoid.

Jason H. 
Rating:
5.0

We have had a storage here for quite a while and were very happy with all the communication from the staff. Thank you!!!

Baily/ scott S.  |  Overall Experience 
Rating:
5.0

The employee was absolutely a great pleasure doing business with. Best U-Haul experience!

Lynda M. 
Rating:
4.0

hoping to get the credit for the additional gas we put into the tank... and hope it will not take forever to get the difference back to our account for the difference from the deposit and actual charge.. so far, the charge of the deposit is still taken out of my account, no credit issued..

Michael N. 
Rating:
5.0

Very polite

RONALD O. 
Rating:
5.0

The staff and owner were exceptionally accommodating and kind, and it was a pleasure to do business with them. I have stored my household here several times over the last ten years. Every time, I have felt secure with it there, and have experienced wonderful customer service. I hope they'll always have a unit available when I need one, and would highly recommend Airport Budget Storage.

LInda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRI MARIE S. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

They were amazing in working with me and specially when I was over the day I was going to return it and I needed to keep it a little longer to finish my chores they were very understanding and very friendly I would definitely recommend them

Nathaniel G. 
Rating:
5.0

The owner of the facility was rude and very disrespectful. I would definitely not recommend this storage facility to anyone, in fact I would tell them to go anywhere else. Steve the new office guy was really nice and apologetic after my interaction with the owner. Heather was fantastic and she was the reason I used the facility even though it was not convenient for me. I don’t know why she is no longer there but if people have to deal with the owner they’re not going to stay long.

Denise S.  |  Overall Experience 
Rating:
5.0

This is the second time for using Airport Budget Storage. I always feel safe when I am inside going through my storage unit. When and if there is a problem it is easy to get someone on the phone after hours. I was always treated as a person, one of the family.

PAMELA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Always get the best service at the Airport Budget Storage U-Haul. Heather is very professional and the best customer service person to work with. Colleen

Colleen H. 
Rating:
5.0

The woman who managed this facility was very helpful and knowledgeable. Since we had a u haul dealership over 30 years ago I know how nice it is to have a good manager and she really is the top of the line. Sincerely Kay and Erik Erikson

Kay E. 
Rating:
4.0

Customer did not leave a comment.

DANICE B. 
Rating:
5.0

I have nothing but praise for Heather at Airport Budget Storage! She provided the best UHaul experience I've ever had, and is excellent at customer service. I'll be using her services again while I complete my move in two more stages.

kitty W. 
Rating:
5.0

Awesome staff, great truck, I'm happy overall

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Make certain when a customer orders a pick-up at this location, that they get this location. Requested this locatiion because of outstanding service, cleanliness of truck, easy personal check-in, and woman who runs it. UHaul kept assigning me somwhere else until the woman here took over and personally changed it to where I had requested in the first place. She is terrific!

Linda H. 
Rating:
5.0

Heather was very kind, professional and polite. The rental experience went smoothly and will definitely use again.

Adaline B. 
Rating:
2.0

I returned the truck to the drop off location on franklin Blvd printed on my paperwork but they told me to drive 20mins to a different location on Enid rd because they where full. I was able to do it but had to pay extra $30 to my uber driver to pick up at a different location. I also put $20 more in gas so It was returned at the correct gas level. That location should have driven it themselves to another location. It should not be placed on customer because they are full.

curtis B. 
Rating:
2.0

This was just a self storage unit with some U-Haul a.

Janet K. 
Rating:
5.0

Nothing, had a great experience. The staff was really friendly and helpful

Martina J. 
Rating:
5.0

Very easy and quick drop off. Very friendly and helpful staff

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Darrell P. 
Rating:
5.0

Just stay the way you are. I have used this location before and rented storage units as well. Super people, very responsive to customer needs. Have gone above and beyond in every instance. The highest recommendation and job well done to Airport Budget Storage and U-HAUL!!

Cynthia C. 
Rating:
5.0

So easy/nice to work with!!!!

christine A. 
Rating:
4.0

Customer did not leave a comment.

Larry T. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

ALISHA R. 
Rating:
5.0

Awesome experience. Wouldn't go anywhere else.

Joseph G. 
Rating:
4.0

Customer did not leave a comment.

Kaitlynn C. 
Rating:
5.0

Nothing you are already so excellent and very friendly staff with fantastic customer service Thank You

ALVENIA C. 
Rating:
5.0

Customer did not leave a comment.

Nancy P. 
Rating:
5.0

The staff were magnificent. They took care of all my needs, and were more than accommodating when the fires and winds in California delayed my departure. Corporate was absolutely unhelpful, but Airport Budget Storage couldn't have been kinder or more accommodating. They are truly wonderful.

Shelley S. 
Rating:
5.0

Customer service was excellent, clean vehicle and facility. Fast and friendly service. I will be renting from there from now on. Very pleased!

laicee S. 
Rating:
5.0

Easy return great service.

WALTER R. 
Rating:
3.0

The young lady running it was most helpful and capable. The the process was easy.

Jeffrey P. 
Rating:
3.0

Customer did not leave a comment.

Sharlotte C. 
Rating:
2.0

Customer did not leave a comment.

Scott H. 
Rating:
3.0

There was a nail in one of the tires. I noticed one of them was low right after picking it up. I figured it just needed air. After loading up the trailer I went to put air in it and noticed the nail. Had to call roadside assistance before even starting our 900 mile trip. There were also blankets in the trailer which they didn't know about. I got the impression this site doesn't inspect the trailers before renting them out again.

Dillon S. 
Rating:
4.0

Changed my drop off location- no fault of this location - but added more miles and further away from my home then what I selected in the original request for drop off near my home.

Brian K. 
Rating:
5.0

The Little old lady at this location was very nice

gary H. 
Rating:
5.0

Customer did not leave a comment.

Kathleen P. 
Rating:
4.0

Get the equipment size that is ordered. I was not charged for a larger trailer but the vehicle I was using was compromised by the added size and weight.

LARRY R. 
Rating:
5.0

Customer did not leave a comment.

dan K. 
Rating:
4.0

We soon noticed that the lights were not all working. We stopped at 3 U-Haul places in Oregon and none were able to do the complete fix. One did change a fuse. In WA the guy change a bulb and it finally worked. The loss of lights, especially the turn signals, was concerning especially when we were in heavy traffic.

Delores S. 
Rating:
5.0

Very sweet. Strait to business

elisha C. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN W. 
Rating:
5.0

Heather is great! Will definitely use again when the need arises!

John K.  |  Overall Experience 
Rating:
4.0

Heather and the rest of the people that work at the storage shed are really friendly. I would rent from them again. Thank you very one so much. Tamela ( Tammy ) Trent.

TAMELA T.  |  Overall Experience 
Rating:
5.0

The people were awesome. Very helpful and willing to help. I highly recommend Airport Budget Storage.

Cynthia C.  |  Overall Experience 
Rating:
5.0

Excellent and friendly service. Good rates. Highly recommend!

ANGELA S.  |  Overall Experience 
Rating:
5.0

Heather is amazing!!!!

CHANCEY D.  |  Overall Experience 
Rating:
5.0

Great facility, good location, terrific staff! I use this facility frequently and exclusively for both long term and short term storage.

Al R.  |  Overall Experience 
Rating:
5.0

Would highly recommend. Very friendly and easy to communicate with.

Tianna M.  |  Overall Experience 
Rating:
5.0

Heather is efficient, friendly and very professional as a manager.

JUDD B.  |  Overall Experience 
Rating:
5.0

The lady that runs the storage was very nice and explained everything upon renting unit they didn't have size I needed so she gave me a deal on 2 different units to get the size I needed great service

Nicholas W.  |  Overall Experience 
No reviews have been submitted for this location.

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