Customer Reviews for Airport Budget Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Airport Budget Storage

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ALVENIA C. on

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Nothing you are already so excellent and very friendly staff with fantastic customer service Thank You

Nancy P. on

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Shelley S. on

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The staff were magnificent. They took care of all my needs, and were more than accommodating when the fires and winds in California delayed my departure. Corporate was absolutely unhelpful, but Airport Budget Storage couldn’t have been kinder or more accommodating. They are truly wonderful.

laicee S. on

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Customer service was excellent, clean vehicle and facility. Fast and friendly service. I will be renting from there from now on. Very pleased!

WALTER R. on

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Easy return great service.

Jeffrey P. on

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The young lady running it was most helpful and capable. The the process was easy.

Sharlotte C. on

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Scott H. on

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Dillon S. on

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There was a nail in one of the tires. I noticed one of them was low right after picking it up. I figured it just needed air. After loading up the trailer I went to put air in it and noticed the nail. Had to call roadside assistance before even starting our 900 mile trip. There were also blankets in the trailer which they didn't know about. I got the impression this site doesn't inspect the trailers before renting them out again.

Brian K. on

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Changed my drop off location- no fault of this location - but added more miles and further away from my home then what I selected in the original request for drop off near my home.

gary H. on

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The Little old lady at this location was very nice

Kathleen P. on

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LARRY R. on

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Get the equipment size that is ordered. I was not charged for a larger trailer but the vehicle I was using was compromised by the added size and weight.

dan K. on

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Delores S. on

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We soon noticed that the lights were not all working. We stopped at 3 U-Haul places in Oregon and none were able to do the complete fix. One did change a fuse. In WA the guy change a bulb and it finally worked. The loss of lights, especially the turn signals, was concerning especially when we were in heavy traffic.

elisha C. on

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Very sweet. Strait to business

JUSTIN W. on

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Steven M. on

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Soriah C. on

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Our paperwork told us to return to the location on Franklin Blvd we arrived at the location to be turned away. They stated the return destination had been changed, and that we had been notified. Neither my husband or I received a text or email. The manager was very rude, and offered no assistance. He argued with us, and was very unprofessional. We had to drive 15 miles out of our way to drop off at the budget location. Completley unacceptable.

jon B. on

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kathy E. on

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Heather was amazing and will definitely be using this location again.

Al R. on

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Everything worked great. Heather wasespecially helpful.

Daniel H. on

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Daniel H. on

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John K. on

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Heather is great! Will definitely use again when the need arises!

Richard D. on

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Great customer service.

TAMELA T. on

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Heather and the rest of the people that work at the storage shed are really friendly. I would rent from them again. Thank you very one so much. Tamela ( Tammy ) Trent.

John K. on

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Ashley L. on

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So helpful and kind. I had an issue with my electrical on my hitch from a previous Uhaul, and this location was very accommodating

Cynthia C. on

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The people were awesome. Very helpful and willing to help. I highly recommend Airport Budget Storage.

ANGELA S. on

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Excellent and friendly service. Good rates. Highly recommend!

CHANCEY D. on

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Heather is amazing!!!!

Al R. on

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Great facility, good location, terrific staff! I use this facility frequently and exclusively for both long term and short term storage.

Mark F. on

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I was originally scheduled to drop off my truck at 2150 West 7th and when I got there they told me I want at the wrong place, but this was my drop off location that was selected on my agreement, I was very unhappy after getting to one location and being told to go to another. This was very inconvenient for me and my ride to have to take that extra time to do this. I kind of felt like I was doing someone’s job for them

Tianna M. on

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Would highly recommend. Very friendly and easy to communicate with.

Gary V. on

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JUDD B. on

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Heather is efficient, friendly and very professional as a manager.

Allen R. on

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Very friendly and knowledgeable. The service was excellent. Thank you

Nicholas W. on

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The lady that runs the storage was very nice and explained everything upon renting unit they didn't have size I needed so she gave me a deal on 2 different units to get the size I needed great service

Alison M. on

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Alison M. on

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MATTHEW R. on

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Kim K. on

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Nancy A. on

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the size of truck and location were no available which was a hassle. then when i got to the place where the truck was supposed to be, it was not as the person had not returned it. Then they sent me to another place and the truck was not there either. I had to wait almost 1 1/2 hours for that truck to show up. While all the staff I dealt with tried to help, and were nice, it was a very difficult experience..

EMMA B. on

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CHRIS H. on

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My rental was fast, easy, and no hassles. Made for a stress free trip.

James G. on

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Anton C. on

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Truck was absolutely horrible!! Shaky, and rough ride the whole way. Not at all comfortable or "soft ride". Awful!

Dan V. on

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Heather was awesome.

GWEN D. on

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elizabeth Y. on

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Jeff L. on

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MONSTER C. on

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MONSTER C. on

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Bennett M. on

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Heather is great, she represents Uhaul very well. I can always count on the truck being there and ready to go.

Brian C. on

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JAMES K. on

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John F. on

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Uhaul is prin near perfect!

Diane B. on

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She met me at the gate. Everything went smooth and very quickly!!! Yay!!! And she was also very friendly!!!

Kathleen L. on

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Michael Y. on

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Kristy T. on

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Very pleasant. Pickup was nice and easy.

John H. on

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Please make ordering a rental on your website accurate. We were booked to pick up a 10 foot truck within five miles of our location to move a baby grand piano. Instead we were called two days before and told the truck that size was only available at 1pm. We had piano movers scheduled at 8am! Our only option was to be severely inconvenienced by having to drive 30 minutes to pick up a truck that was way bigger than we needed, 20 feet, and costing us more in gas. No reason was given other than "we're a dynamic company." We did receive extra miles and days and a $49 discount on our rental fee but we didn't need the extra days.

Jeremiah L. on

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I did a late night drop off. used the app and didnt work with anyone.

HELEN C. on

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DANIEL M. on

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john H. on

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Bowtech A. on

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Excellent! We always come here first!

MONSTER C. on

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Jeff S. on

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Cheryl W. on

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David G. on

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victoria M. on

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machel R. on

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The lady in charge was very lost and couldn't remember that i was dropping off 2 minutes after I told her and wanted me to sign for another rental agreement I wasn't there to pick up. She seem lost and confused.

Patricia Y. on

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She was fabulous and extremely helpful.

Kelly M. on

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Fixed all the problems that the Vancouver office screw up

Nicholas J. on

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Check in staff were extremely friendly and helpful. They really cared about the customer and went the extra mile to help make the rental easier.

Craig O. on

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This location was very convenient. Heather was very helpful setting us up with 15"ft truck. Checking out was equally quick and efficient. Complimentary coffee was the only practical improvement that I can recommend. Heather, thanks for making our rental experience a breeze!

Fredric P. on

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I rented a storage unit and unloaded the truck right into it. Everything was clean and easy. Heather checked me in and was cheerful and helpful. Great experience.

DAVID I. on

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Very nice experience.

ben P. on

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the lady who helped me was really great. She made the process very simple

John R. on

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Michael R. on

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Renee C. on

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Mollie K. on

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I would NEVER recommend this location to ANYONE!

Michael S. on

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The folks running this place are terrific. Very personable and professional.

james S. on

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jairimi N. on

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Drop off could be a lot faster she wanted to talk and complain about the other store was late picking up daughter. Worst part I didn't have to be there for any of it

LISA M. on

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Lisa M. on

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Darrell C. on

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Attendant was very knowledgeable and helpful.

tyler G. on

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Michael F. on

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Tiana C. on

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Same as above, excellent in every way. Thank you!

kim R. on

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Awesome and friendly service. Signe couldn't have been nicer.

Jo W. on

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It took a long time. The lady was very nice and pleasant, but the truck had no gas and the paperwork took a long time along with getting the truck out of the yard..

Christina H. on

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The employees were fantastic. Friendly and fast. I definitely would recommend this location.

thomas B. on

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LARRY F. on

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Kenneth J. on

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Everything was easy. Location was great from where we were at. Making reservations and picking up then truck was so simple and easy. Returning the truck was easier than other places I have returned U-haul trucks to.

Christopher C. on

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LARRY F. on

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LARRY F. on

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NOTHING. WONDERFUL - HELPFUL PEOPLE RUN THIS LOCATION

LARRY F. on

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none

DIXIE M. on

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Heather does a perfect job!

TODD M. on

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The staff at the office provided excellent service. I haven't used U haul for many years and I will be moving into a new home in June, I plan to use the same office as I did last month. Todd

KEN W. on

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LARRY F. on

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ERIC C. on

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Heather went above and beyond to make sure everything was taken care of. Thankyou