Customer Reviews for Airport Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Airport Mini Storage
CHUCK K. on
Was asked to call Uhaul on arrival. Tried to call but after 25 minute wait ON HOLD waiting, hung up phone and disregarded call. Had also attempted Day before to call and NO ONE ever came to phone!! Customer service line definitely needs improvement with LESS wait time on hold!!
Rich W. on
Clean. Efficient. Friendly.
LINDSEY Y. on
The 'ladies' do NOT check out the trailers they rent. Mine was exceptionally old, but certainly serviced well. They left a hand cart in it from the previous renter. I returned it to the U-Haul in Winter haven. They were completely out of small boxes. they did not help me hook up, check my lights or anything. Very disappointed, my second and last visit to that facility.
Gail N. on
Very friendly & welcoming group at this UHaul location. Also workable team when it comes to scheduling and/or rescheduling. I would definitely recommend and will personally continue to do business there!
Barry S. on
I ask to rent a utility trailer, they completed the paperwork and paid, I was told to pull to the side and hook to the trailer which I did. 3 days later I was contacted by the drop off location informing mr the trailer had been reported stolen, I immediately went to the pick up location, they informed me I had taken the wrong trailer so they reported it stolen, they proceeded to blame me because I did not check the numbers on the trailer, the issue is the trailer I took was the only utility trailer at the lot so why would I check the number. I ended up having to go to the police station and a couple calls to the detective to get the situation resolved.
judy k. on
The lady there was very helpful
Scott D. on
Car trailer was old and rusty. The ramps did not have a catch that you push down and slide the ramps out. Ramps were held in place with a metal block and two bolts and nuts. The two bolts on the right side were rusted pretty bad, had to use PB Blaster on them. What a pain in the butt, you have no idea. Also, the owner seemed to be the only one there, she didn’t come out and go over the trailer with me, check the lights, tires etc. She just told me we’re it was out in the yard. I’ll never use this location again.
Sherri S. on
The young lady who helped me was excellent! You better hope she stays there. Very professional and knowledgeable about her job.
Lannie G. on
Nothing, I had a great experience.
MICHAEL F. on
Very little interaction. Just dropped the keys and said thank you.
jerry h. on
Personnel was extremely helpful. After driving two hours to pick up a trailer we had reserved from another store only to have the individual tell us it wasn't available, we were very pleased to locate this pick up location. This individual was very pleasant and enjoyed working with her. Thanks very much. wvmomaw
Jacob M. on
Make sure ur vehicle run ok
Benny D. on
Had excellent service from reservation to return. Staff are courteous professional and efficient.
Kenneth S. on
Wasn't aware about milage;but now I know for future rentals. Tku
Mitchell J. on
Nothing very attentive
Todd H. on
The problem I have is being charged for "cleanness'... I had the entire back of the vehicle cleaned out and floor washed and I don't know why you would say it was dirty and charge me. Yes there was some dirt on the side due to driving in in rain, but did U-Haul expect me to take it to a car wash first?
DAVID S. on
very clean drop-off place. Would rent from them anytime I needed a uhaul product.
Steve H. on
Very friendly customer service will use again
Rick M. on
great service
WALT M. on
The staff person is very professional and helpful.
Anthony S. on
Kind and really quick. I spent more time talking to another location than it took me to rent one here and they were nicer, thankfully i missed the turn to my original uhaul destination and found this location just down the road.
Kenneth M. on
Keep up the good work...Kudo's
Michael F. on
Nothing quick and easy -- thankd
Nora W. on
Excellent in every way. Customer service, equipment, location and ease of rental. The cost may be a little more than some (I didn't check) but much less than I expected. I have (unfortunately) come to expect very little from people I hire in this location but this experience has helped me to believe there may be good, professional businesses still around this area.
David B. on
Danielle Montgomery handled my transaction in a professional & courteous manner. This is the best experience I have ever had with U-Haul.
Charles S. on
Nothing
Todd B. on
Fast friendly service was what we experienced.
. on
We were pleased with everything. No complaints!
jeffrey k. on
Great place never had any troubles
Barbara S. on
Excellent customer service.
Demetra B. on
Thanks for your quick assistance in making my return easy.
Troy S. on
Price is a little steep
LARRY B. on
The first place I tried to drop it off in Sevierville told me too take somewhere else. No more renting from him. His place is a dump.
Johnny G. on
Trailer had no mid tie anchor spots.
James B. on
Only suggestion I have would be to disclose the additional charges for mileage and insurance as the website did not include those in the quote. Thank you.
Glenn H. on
They went out of their way to help us. We could not have had better people to work with. I would recommend them highly to friends and family and would use them again. They are the best.
Benny D. on
Trish was extremely helpful and made my stressful experience much easier. the vehicle performed perfectly and will always return to Airport Storage for my moving and storage needs Benny
Paul S. on
Great service and an easy "drop off" of the truck.
JAMES M. on
I was charged an additional 16$ for something i paid for upfront. No response so far. Not something I’d recommend to anyone. Enterprise does it better.
Jeffery N. on
Had some problems with the reservation process. My app basically locked up twice in the last step of the reservation process, causing me to try again, resulting in 3 separate reservations. Fortunately, I called ahead to verify pickup time and availability and the local person fixed it for me.
Julian V. on
Awesome place to rent from! Friendly, prosessional and very courteous. Everything was ready when I arrived - no waiting! Thank you so much!
Gary N. on
While I do appreciate that they did a lot over the phone And let me pick it up after hours. None of the lights on the passenger side of the trailer worked the trailer smelled horrible in the blankets to wrap the furniture and were very musty.
John B. on
Very nice people and it was easy and fast