Customer Reviews for Airport Mini Storage

Great staff and facility. The 5x9 utility trailer was very well built.

nothing Trish went above and beyond ..she was very friendly and helpful ..

Dropped off a 15' u-haul truck. I had spilled my ice tea turned over from cup holder on drivers side floor while driving. Picked up ice. Night time when returned 1-31-2021 tired from moving forgot to take a wet ragg to it. Gas tank was half full at pickup and was being nice and filled take full. Was charged 28 dollars for clean up. Asked young lady to wave clean up as it was very minor. She was very rude and said no! My fault and didn't care that I returned truck with full tank. Stating that's on me. Very rude and will never do business here or usually again.

Ur locations in Sevierville tn all are not good Jones cove looks like a barn yard -air port location dont check trailers - dolly Parton location is a junk yard

Staff was incredibly nice and location is well stocked.

Awesome job done by the cashier/representative.

they charged a cleaning fee ... I delivered the clean truck

Had a great experience and everything went well, I'll use y'all again!!!

The mileage price could be a little lower due to the daily charge and the additional $14 a day for insurance. I work at the sheriff department and had limited time to move so I had to rent the uhaul over a period of several days so the daily insurance and charges added up pretty quick, but overall it was a pleasant experience dealing with the lady there at the uhaul office. She was so nice and very helpful would definitely recommend that location just to have her customer service

After hours check in was fairly easy except for the lock was hard to get off and you had to do the password 12 different ways to get the lock off to open it! Also the truck itself squeaked so loud to drive it was actually embarrassing especially in my new apartment complex! The lady that works inside is always very kind though !

Provide a lock. The lock I got when I used Pods was too short so I couldn't lock the truck over night

Great to work with

Cannot beat the great experience I had on pickup of the van .....EXCELLENT EXPERIENCE AAA+++

We dropped off after closing, I called and personnel was very helpful indicating where I needed to park the truck and drop off the key.

Easy drop off area.

Nothing. Excellent service!!!

Easiest rental ever. The representative greeted us immediately, had my paperwork ready and directed us to the trailer. The trailer was clean , in great shape and ready to go.

Very nice and welcoming atmosphere. Great service and it was an easy truck return.

Large inventory to choose from. Personable. No hassle rent and return.

everything was as expected to be.

They were very helpful, kind, and attentive to our needs.

When purchasing the trailer I informed the representative the type of vehicle I had and they did not inform me that there is a possibility that my vehicle could be damaged. Now I have a ruined front bumper.

Nothing. The young lady at this location was excellent she was on the ball with everything I was in and out in less than 20 minute. Great job will always use your facility

Nothing. Everything was perfect at this location.

Booked truck online for 8am. Location not open until 9am. Appliance dolly or utility dolly not available that had been booked 3 weeks in advance. Had to make an hour round trip to pick up dollys. Was an hour late getting to movers and had to pay $60 out of pocket for an extra hour. Called customer service and they were no help.

None

Everything was great!

It is ridiculous that once i returned the van that I could not pay the final bill in cash, and reverse the charges from my credit card.

Every time I have used the, they have always gone above and beyond. We were told to drop off at Classic Auto in Sevierville. Got there with the truck at the designated time, And they were closed!!!! CallEd industrial park u haul, and naturally they told us to come there. Alway professional and helpful there.. Very bad overall experience this time with U-Haul.

The office personnel were super helpful.

My experience was excellent, I was taken care of instantly, given online messages with an appointment time for pickup, return was taken care of immediately did not have to wait. Great reception all around. Thank you

Danielle was awesome !! She helped me so much and made my move a lot easier !!

The online reservation system is HORRIBLE. This is the second time I've had a U-Haul get double booked. This occurred at a different location.

Great experience, Trish was customer representative, very knowledgeable and helpful . I will be using this dealer in the near future ! Had many vehicles on site and ready to go .

I had to hook up the trailer 6x12 by myself this meant lifting a seriously heavy trailer tongue and hurting my back. I found this to be totally unacceptable and would not use this location again for this reason. . I can also see this as a liability for UHaul if I would not have hooked it up properly and it came off while traveling. I have rented many trailers over tje years and never once did I have to hook them up myself.

No complaints

Very nice to do business with. I rented a cargo van and a week later, a 15' truck. Couldn't be happier that I chose Airport Mini Storage. Very friendly and helpful.

Great Experience

Fast, friendly, knowledgeable and efficient.

Please check brakes on this truck, starting to squeak bad. Our truck wasn't there at pick up time, but the employee was extremely nice. The appliance dolly wasn't there, so we had to wait until the next day (you need extra dollys).

The customer service was great. She was very nice and helpful. But the truck was dirty with a bloody rag and some toys legy on it along with the dolly. I felt that considering the circumstances with all this covid stuff, she could have gave me a discount on my rental. But she did not.

The lady at the front desk was extremely professional, answered all your questions, and made sure your experience was excellent. Went above and beyond expectations. I will definitely rent again if in the area. She also was willing to even assist me in getting back to my destination if my ride did not return before closing time. If this is not excellent customer service. Thanks

Excellent service

everything was as it should have been. thanks

Convenient location