Customer Reviews for Airport Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Airport Mini Storage
Steve M. on
Great service. very pleasant lady that helped us.
Wilfred D. on
The representative from U-haul was one of the best I've ever seen taking care of a customer. She was so helpful and resourceful. That I'd definitely recommend this location.
Heidi A. on
My conformation states that I would be charged .29 per mile but I was charged .69. I have tried multiple times to have this issue resolved but within the last 2 weeks I still have not got this issues resolved! I have received several different reasons why, computer era and so on! But still no results! I have been over charged $200. Never again will my company do any business with UHAUL!
Judd S. on
Nothing. Everything worked well. The trailer pulled very well and had no leaks as I traveled in the rain.
robert g. on
Nothing
FORREST L. on
The service I received was excellent. Very courteous, knowledgeable, efficient and personable service. Would highly recommend.
Charles S. on
Cruise control
Christine C. on
It was perfect
Pat C. on
Commendable in every way
Luke T. on
Excellent
Dail O. on
I believe only the key to the rental truck is supposed to be left in the box when the truck is returned but the (older) box says to put in the rental agreement also. The key box happened to be unlocked when I dropped it off, falling open to show the keys. I only say this for the benefit of the person operating the business.
Lester S. on
We could not find the Dolly that we had rented in our truck. There was no specific place for it, and we were not told where we could find it
FRANK L. on
I was charged a $25 cleaning fee. I swept the vehicle out as directed before returning it. I feel like this charge is unwarranted.
Carla K. on
The amount they charge is ridiculous!! I’ve rented many u-hauls in my life and never been charged that much. Shame on you for ripping people off !!
Patrick S. on
No
CHUCK K. on
Was asked to call Uhaul on arrival. Tried to call but after 25 minute wait ON HOLD waiting, hung up phone and disregarded call. Had also attempted Day before to call and NO ONE ever came to phone!! Customer service line definitely needs improvement with LESS wait time on hold!!
Rich W. on
Clean. Efficient. Friendly.
LINDSEY Y. on
The 'ladies' do NOT check out the trailers they rent. Mine was exceptionally old, but certainly serviced well. They left a hand cart in it from the previous renter. I returned it to the U-Haul in Winter haven. They were completely out of small boxes. they did not help me hook up, check my lights or anything. Very disappointed, my second and last visit to that facility.
Gail N. on
Very friendly & welcoming group at this UHaul location. Also workable team when it comes to scheduling and/or rescheduling. I would definitely recommend and will personally continue to do business there!
Barry S. on
I ask to rent a utility trailer, they completed the paperwork and paid, I was told to pull to the side and hook to the trailer which I did. 3 days later I was contacted by the drop off location informing mr the trailer had been reported stolen, I immediately went to the pick up location, they informed me I had taken the wrong trailer so they reported it stolen, they proceeded to blame me because I did not check the numbers on the trailer, the issue is the trailer I took was the only utility trailer at the lot so why would I check the number. I ended up having to go to the police station and a couple calls to the detective to get the situation resolved.
judy k. on
The lady there was very helpful
Scott D. on
Car trailer was old and rusty. The ramps did not have a catch that you push down and slide the ramps out. Ramps were held in place with a metal block and two bolts and nuts. The two bolts on the right side were rusted pretty bad, had to use PB Blaster on them. What a pain in the butt, you have no idea. Also, the owner seemed to be the only one there, she didn’t come out and go over the trailer with me, check the lights, tires etc. She just told me we’re it was out in the yard. I’ll never use this location again.
Sherri S. on
The young lady who helped me was excellent! You better hope she stays there. Very professional and knowledgeable about her job.
Lannie G. on
Nothing, I had a great experience.
MICHAEL F. on
Very little interaction. Just dropped the keys and said thank you.
jerry h. on
Personnel was extremely helpful. After driving two hours to pick up a trailer we had reserved from another store only to have the individual tell us it wasn't available, we were very pleased to locate this pick up location. This individual was very pleasant and enjoyed working with her. Thanks very much. wvmomaw
Jacob M. on
Make sure ur vehicle run ok
Benny D. on
Had excellent service from reservation to return. Staff are courteous professional and efficient.
Kenneth S. on
Wasn't aware about milage;but now I know for future rentals. Tku
Mitchell J. on
Nothing very attentive
Todd H. on
The problem I have is being charged for "cleanness'... I had the entire back of the vehicle cleaned out and floor washed and I don't know why you would say it was dirty and charge me. Yes there was some dirt on the side due to driving in in rain, but did U-Haul expect me to take it to a car wash first?
DAVID S. on
very clean drop-off place. Would rent from them anytime I needed a uhaul product.
Steve H. on
Very friendly customer service will use again
Rick M. on
great service
WALT M. on
The staff person is very professional and helpful.
Anthony S. on
Kind and really quick. I spent more time talking to another location than it took me to rent one here and they were nicer, thankfully i missed the turn to my original uhaul destination and found this location just down the road.
Kenneth M. on
Keep up the good work...Kudo's
Michael F. on
Nothing quick and easy -- thankd
Nora W. on
Excellent in every way. Customer service, equipment, location and ease of rental. The cost may be a little more than some (I didn't check) but much less than I expected. I have (unfortunately) come to expect very little from people I hire in this location but this experience has helped me to believe there may be good, professional businesses still around this area.
David B. on
Danielle Montgomery handled my transaction in a professional & courteous manner. This is the best experience I have ever had with U-Haul.
Charles S. on
Nothing
Todd B. on
Fast friendly service was what we experienced.