Customer Reviews for Airport Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Airport Mini Storage

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John B. on

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Customer did not leave a comment.

Stephen J. on

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JAMES M. on

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I was charged an additional 16$ for something i paid for upfront. No response so far. Not something I’d recommend to anyone. Enterprise does it better.

GEORGE F. on

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william s. on

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DAVID M. on

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Jeffery N. on

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Had some problems with the reservation process. My app basically locked up twice in the last step of the reservation process, causing me to try again, resulting in 3 separate reservations. Fortunately, I called ahead to verify pickup time and availability and the local person fixed it for me.

Julian V. on

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Awesome place to rent from! Friendly, prosessional and very courteous. Everything was ready when I arrived - no waiting! Thank you so much!

Thomas B. on

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Gary N. on

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While I do appreciate that they did a lot over the phone And let me pick it up after hours. None of the lights on the passenger side of the trailer worked the trailer smelled horrible in the blankets to wrap the furniture and were very musty.

John B. on

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Very nice people and it was easy and fast

Lester S. on

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James R. on

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DOUG S. on

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Very convenient location and have used them several times before. Would highly recommend. Thanks!

John M. on

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Great and quick service, much better than in previous visits.

NICHOLAS P. on

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DAVID M. on

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Troy S. on

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Jeff M. on

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Very friendly and helpful.

JC R. on

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not a thing,

Angela D. on

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Katherine C. on

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I had a great Uhaul experience. They staff was extremely helpful, equipment was in great condition, and rental set-up and use was easy and efficient. I would strongly recommend using this company again! Thank you for making my move a good one! Sincerely, Katie Corrigan

William L. on

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Jerry M. on

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Price I paid for the one day use of the car transport trailer is excessive but that is not under the control of the agency I dealt with but a corporate item. The price will push me to look for other methods to get the service I need. I would definitely go back to this location if I need any Uhaul items in the future.

ANTONIO S. on

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Excellent

JOHN C. on

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Dominick S. on

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Nothing, service was excellent! Thank you for helping me relocate.

jeffrey k. on

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Scrap the on line option for faster check in it's to completed and does not save time it just flustrates most people it's faster to go to the store or maybe airport storage is really good and fast and they are

Schonna M. on

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Steven T. on

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This is a great location! People are friendly, and very efficient! Lots of equipment to choose from, all clean and in working order!!

Neil S. on

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Michael C. on

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Kathy R. on

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Darren A. on

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CAROLE H. on

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David B. on

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I did not drop off at above location so I rated the one that I dropped off at it was dropped at 2901 Hickory Dr. Pigeon, Forge, Tn (865)774-4047 Affordable Rentals

DOUG S. on

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Very nice van - rides better than my car!

Clyde D. on

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Keith R. on

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Jacobe B. on

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Kenneth S. on

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Awesome customer service (10-Star) give her a raise, she is a mulifacited manager that was handling a myriad of tasks at the same time, doing the work of at least three additional people.

Dallas H. on

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Terry W. on

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Bob h. on

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Van was dirty on outside and inside. Also steering linkage needed attention. Van very difficult to keep on straight line. Wanted to veer all over the road.

Kenneth S. on

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Kenneth S. on

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Nathan W. on

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Nothing, I had a pleasant experience.

BILLY A. on

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Exceptional customer service at this location!

JIM G. on

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Larry S. on

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James W. on

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Brent M. on

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Scott C. on

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Heather M. on

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They are so helpful and very understanding. They went way out of their way to help us move. They are not only professional, but actually care about their clients. I would recommend anyone moving to use. You won't be disappointed.

Susan D. on

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This is the best U-Haul dealership I have ever used.. They are great all the way..

Josh F. on

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Lisa C. on

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Very easy

edward c. on

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Natthew A. on

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Danielle was a huge help and we really appreciate her assistance

linda s. on

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james and barbar d. on

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Customer service did not extend beyond takingcinfo and payment

Pearl G. on

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There was too much confusion trying to confirm resavation. It could not be blamed on a bad day because it took several days to confirm. The service after confirmation was excellent. .

Candace S. on

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Quick and easy to rent what we needed

Lamar J. on

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Everything fine

JAMES W. on

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For me everything was fine.

TIM M. on

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JULIE A. on

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VERY PROFESSIONAL AND ORGANIZED. THE ENTIRE PROCESS TOOK MINUTES AND WE WERE ON OUR WAY. DEFINITELY WILL USE AGAIN.

Kristen L. on

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The lady at the desk was so helpful and sweet. They had everything ready for me when I got there and properly instructed me on everything I needed to do. When I move again I will come back here for another uhaul!! Thanks so much!

MARK A. on

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Excellent customer service. Nice, polite, fun transaction, the way business should be conducted. Excellent value.

Mark R. on

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Fred F. on

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David H. on

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candice b. on

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The lady in the office was super nice.

Jeff S. on

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Julie G. on

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Holly J. on

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BETTY C. on

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Lisa K. on

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I reserved a 15 foot truck online for this location; however, when I got there there was no 15 foot truck. I had to get a 10 foot truck. You need to fix your online reservations

Frances T. on

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Thank you...I was very Happy thank you

DANNY B. on

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Harold C. on

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When you schedule for 8:30 am, they confirm with you the time and when you get there, they don't open until 9 am. No one qualified to hook the trailer up to the vehicle. When the person tries to hook it up, it damages my vehicle. Go somewhere else.

Dennis M. on

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Angela H. on

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AARON H. on

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CHARLES S. on

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Nothing

Kenneth A. on

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JOHN M. on

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Christopher G. on

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Great help. Would recommend to anyone.

Chara R. on

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The dark haired woman I checked in with was warm and sweet and made sure I had everything I needed. The blonde woman I returned the keys to was very business like, but abrasive. Also, I don't think I should have to pay for seven days if I only used it for 4.

Ricky H. on

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Clean truck out, including ash trays, dash, and back of truck, don't have customer do it

william L. on

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i cant really comment i dropped off the truck after hours

Todd E. on

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STEPHANIE E. on

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I was upset when I rec my final bill via email that showed I was charged over 8 dollars for 2.5 gallons of fuel. No I didn't Put fuel back in the truck since I only drove it 5 miles and the gas hand did not move but according to your review of the gas hand it was different than mine. Not sure if there is a vehicle that uses 2.5 gallons of gas for a 5 mile trip but may want to get that checked out because that is hwy robbery. So no I want be back.

COLEMAN P. on

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Clean and efficient. I highly recommend.

lee c. on

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LINDSEY Y. on

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Stay open on Saturdays later. No one was there when I dropped dolly off. left paperwork in a box and praying for the best!

Mike H. on

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Gregory H. on

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Everyone at the Sevierville, TN location has always been great and treats us like family. This one is right near the airport. Lady there was sweat and made sure I had no questions. U -Haul, a great American company!

Samantha B. on

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The truck we received was not well maintained. It had a miss in the engine and rode very rough.

Anna B. on

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Customer did not leave a comment.