Customer Reviews for Airport Mini Storage
(U-Haul Neighborhood Dealer)

1,558 reviews

106 Industrial Pk Dr   Sevierville, TN 37862

(865) 908-9473

Hours

  • Mon–Fri
    9 am–4:30 pm
  • Saturday
    9 am–12:30 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(865) 908-9473

106 Industrial Pk Dr
Sevierville, TN 37862

Services at this Location:

Hours

  • Mon–Fri
    9 am–4:30 pm
  • Saturday
    9 am–12:30 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Nothing, very nice, friendly. Got it connected to truck, trailer was clean.

Louis C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Nothing. It was awesome

Janice S. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
1.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

The lady at the desk was excellent so helpful and kind, would highly recommend this location.

Kathy F. 
Rating:
5.0

The lady working was great. Clear instructions and no problems.

Don A. 
Rating:
4.0

Customer did not leave a comment.

Mun L. 
Rating:
5.0

Customer did not leave a comment.

Gene D. 
Rating:
5.0

Customer did not leave a comment.

PHIL T. 
Rating:
5.0

Customer did not leave a comment.

Sally H. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Need to make sure trailer is cleaned out, we had to sweep a lot out.

William R. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Friendly and very knowledgeable....

walt C. 
Rating:
5.0

Customer did not leave a comment.

Wayne W. 
Rating:
5.0

I found personal pictures that had been dropped in the back of the truck and a bank folder behind the drivers seat. It would be a good idea to check the vehicle better before the next customer picks it up. Besides that it was an excellent experience.

Diane G. 
Rating:
4.0

Customer did not leave a comment.

wendy M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

Clarify your website. When I made the reservation, the system informed me that someone would call in advance of my rental date to confirm the arrangements. That did not happen on either of my last two rentals.

Douglas M. 
Rating:
5.0

Check for windshield fluids.

Kathy A. 
Rating:
5.0

Very Friendly and fast. Very patient with training a new employee.

Deborah F. 
Rating:
3.0

Do maintenance on the trailers for rent. They look like they were in a demolition derby!!!

James G. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

joe S. 
Rating:
5.0

Nothing everything was great good customer service

James A. 
Rating:
5.0

The staff member was very friendly and apologetic for not having the appliance dolly. I would recommend getting her the equipment for rental because I really could have used it with the refrigerator.

Daniel S. 
Rating:
5.0

Super friendly staff and easy in/out. Highly recommend.

Sharon R. 
Rating:
5.0

I have nothing to add at this time.

Raymond H. 
Rating:
5.0

Everything was great

jennifer T. 
Rating:
3.0

Customer did not leave a comment.

Darryl M. 
Rating:
5.0

Excellent customer service and very professional!

JOHN K. 
Rating:
5.0

Danielle is always super pleasant to work with!

Mark K. 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY R. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Convenient clean friendly and very reasonable rates. Would definitely recommend them!

Jim N. 
Rating:
5.0

Appreciate the friendly customer service and the reliable vehicle!

Michelle B. 
Rating:
4.0

Did notice a few things wrong with the vehicle and I reported them. Also when someone is doing a share load they shouldn't have to wait in line to close out the contract, the office should be notified immediately and they should be priority.

Jacob S. 
Rating:
4.0

PERSONAL WERE VERY HELPFUL AND POLITE. BUT THE UPDATED COMPUTER WAS VERY, VERY SLOW COULD NOT PRINT OUT MY PAPERWORK. THIS WAS AT RENTAL AND RETURN.

shirley Y. 
Rating:
5.0

Customer did not leave a comment.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
5.0

Return was done via telephone instructions from manager at Airport Mini-Storage. She was polite and really helpful -- would recommend this location again.

Christopher F. 
Rating:
4.0

Customer did not leave a comment.

Gail V. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

I would appreciate when I rent online that my choices would be as I chose and not changed after I entered my information and chose what I wanted. I was charged for insurance and I did not need it as my own auto insurance covered my rental. I checked with my company first, clicked off insurance coverage and was billed anyway.

Scott P. 
Rating:
1.0

Charged me double for keeping equipment overnight even though the flat rate is for 24 hours and I brought back within 14 hours.

Candy G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
4.0

Wish someone from Corporate would get this U-Haul location some appliance dollies. This location had none and hadn't had any in quite sometime. Losing money folks!!!

Phil M. 
Rating:
5.0

Danielle was very kind, helpful and professional. I arrived early before the store was open, and she was already on the lot working hard to get the previous days rentals checked back in. She let me into the store as soon as she was finished and made sure my rental was taken care of properly. I truly appreciate her help!

TODD K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH LEO SR K. 
Rating:
3.0

Customer did not leave a comment.

Amy A. 
Rating:
5.0

Customer did not leave a comment.

YEIMI V. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Nice friendly knowledgeable staff

richard W. 
Rating:
5.0

I love this location she very nice and helpful

NAJEEBA C. 
Rating:
4.0

The 6×12 box trailers need jacks. Hurt my back picking it up.

Patrick V. 
Rating:
5.0

This location was great the service from the young lady at the desk was excellent it was a pleasure doing business with her would recommend it to anyone

Ron S. 
Rating:
3.0

I was told to return the van with a full tank of gas. The tank was not full when I picked it up. I drove the van 31 miles (10 of those miles were to go from the UHaul place to home and to return it). I was supposed to pick it up about a mile from my house but they changed the pick up location the night before. I put over 5 gallons of gas in it ($25) and it still wasn't full. I know I didn't use $25 of gas just driving 31 miles. It cost me over $75 just to go from my old house to my new one which was just over 3 miles. I will never rent from UHaul again. To pay for the van, .69 per mile then fill it with gas when it wasn't full in the first place is a rip off. They changed the pickup location at the last minute just to get more mileage money. Ridiculous.

Jeffrey W. 
Rating:
5.0

Our experience with this location was great!

Randall L. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

The truck was clean, but had issues with running roughly. It jerked all over the place really badly. Had to drive long distance. Awful.

Jerry M. 
Rating:
4.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

Not a thing. Well done!

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
3.0

The truck needs service mechanically. Front end work.

Robert C. 
Rating:
5.0

Great Customer Service. Clean and Efficient. Nice Equipment.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Lee C. 
Rating:
5.0

Every time we need to rent any uhaul equipment , this is the best pace to rent from , allways friendly.

John T. 
Rating:
5.0

Friendly service

MARK V. 
Rating:
5.0

Very well lit for night drop off. Plenty of room for parking.

Jimmy J. 
Rating:
5.0

I rent trucks 3or 4 times a year and I think this truck was one of the best. It was clean very good ride and ok gas mileage. The rental agent was nice and pick was fast and easy. I will rent again from this truck rental site

Angela S. 
Rating:
3.0

Dropped off to unsecured area. No personnel on duty.

cynthia M. 
Rating:
5.0

All is good!

Norris H. 
Rating:
5.0

Extremely helpful!

Michael M. 
Rating:
5.0

Great service!!!😀

JOHN K. 
Rating:
5.0

The lady at the front desk went over and above in every way to help us with our needs. We appreciated her efforts.

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

The lady that helped me was absolutely fantastic! Quick pickup. She helped me hook it up to my truck and everything. Thanks girl!

Bambie C. 
Rating:
5.0

Excellent experience!

Russell D. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Garrett Z. 
Rating:
5.0

Customer did not leave a comment.

Josette K. 
Rating:
5.0

Very quick and easy drop-off. Staff was friendly, helpful, and professional. Thank you!

amy F. 
Rating:
4.0

Customer did not leave a comment.

Joann G. 
Rating:
5.0

Customer did not leave a comment.

Sammy B. 
Rating:
5.0

Great service

Joel Y. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL G. 
Rating:
5.0

Danielle was kind and helpful. The trailer was there as promised. The drop off location was convenient.

Mark K. 
Rating:
3.0

I think the refill policy on gas is outrageous. You give me a truck with 1/2 a tank of gas. Then I must guess at how much gas to put in. If I guess wrong, to bad. If I choose not to put in gas you charge me $60.00 and then over $6.00 per gallon. Current gas price was $3.98 per gallon.

Samuel F. 
Rating:
1.0

I had a tow dolly rented for one way trip so I didn't ha e to return to same store apparently they can change ur input info from one way to returning to same store n charge double if I knew this I would of called a tow truck cheaper I probably won't get my money back but I nor anyone I know will ever use uhaul again!!!!!

Ashley V. 
Rating:
5.0

Very good customer service

Greg S. 
No reviews have been submitted for this location.

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