Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After hours check in was fairly easy except for the lock was hard to get off and you had to do the password 12 different ways to get the lock off to open it! Also the truck itself squeaked so loud to drive it was actually embarrassing especially in my new apartment complex! The lady that works inside is always very kind though !
Provide a lock. The lock I got when I used Pods was too short so I couldn't lock the truck over night
Great to work with
Cannot beat the great experience I had on pickup of the van .....EXCELLENT EXPERIENCE AAA+++
We dropped off after closing, I called and personnel was very helpful indicating where I needed to park the truck and drop off the key.
Easy drop off area.
Nothing. Excellent service!!!
Easiest rental ever. The representative greeted us immediately, had my paperwork ready and directed us to the trailer. The trailer was clean , in great shape and ready to go.
Very nice and welcoming atmosphere. Great service and it was an easy truck return.
Large inventory to choose from. Personable. No hassle rent and return.
everything was as expected to be.
They were very helpful, kind, and attentive to our needs.
When purchasing the trailer I informed the representative the type of vehicle I had and they did not inform me that there is a possibility that my vehicle could be damaged. Now I have a ruined front bumper.
Nothing. The young lady at this location was excellent she was on the ball with everything I was in and out in less than 20 minute. Great job will always use your facility
Nothing. Everything was perfect at this location.
Booked truck online for 8am. Location not open until 9am. Appliance dolly or utility dolly not available that had been booked 3 weeks in advance. Had to make an hour round trip to pick up dollys. Was an hour late getting to movers and had to pay $60 out of pocket for an extra hour. Called customer service and they were no help.
None
Everything was great!
It is ridiculous that once i returned the van that I could not pay the final bill in cash, and reverse the charges from my credit card.
Every time I have used the, they have always gone above and beyond. We were told to drop off at Classic Auto in Sevierville. Got there with the truck at the designated time, And they were closed!!!! CallEd industrial park u haul, and naturally they told us to come there. Alway professional and helpful there.. Very bad overall experience this time with U-Haul.
The office personnel were super helpful.
My experience was excellent, I was taken care of instantly, given online messages with an appointment time for pickup, return was taken care of immediately did not have to wait. Great reception all around. Thank you
Danielle was awesome !! She helped me so much and made my move a lot easier !!
The online reservation system is HORRIBLE. This is the second time I've had a U-Haul get double booked. This occurred at a different location.
Great experience, Trish was customer representative, very knowledgeable and helpful . I will be using this dealer in the near future ! Had many vehicles on site and ready to go .
I had to hook up the trailer 6x12 by myself this meant lifting a seriously heavy trailer tongue and hurting my back. I found this to be totally unacceptable and would not use this location again for this reason. . I can also see this as a liability for UHaul if I would not have hooked it up properly and it came off while traveling. I have rented many trailers over tje years and never once did I have to hook them up myself.
No complaints
Very nice to do business with. I rented a cargo van and a week later, a 15' truck. Couldn't be happier that I chose Airport Mini Storage. Very friendly and helpful.
Great Experience
Fast, friendly, knowledgeable and efficient.
Please check brakes on this truck, starting to squeak bad. Our truck wasn't there at pick up time, but the employee was extremely nice. The appliance dolly wasn't there, so we had to wait until the next day (you need extra dollys).
The customer service was great. She was very nice and helpful. But the truck was dirty with a bloody rag and some toys legy on it along with the dolly. I felt that considering the circumstances with all this covid stuff, she could have gave me a discount on my rental. But she did not.
The lady at the front desk was extremely professional, answered all your questions, and made sure your experience was excellent. Went above and beyond expectations. I will definitely rent again if in the area. She also was willing to even assist me in getting back to my destination if my ride did not return before closing time. If this is not excellent customer service. Thanks
Excellent service
everything was as it should have been. thanks
Convenient location
The staff was friendly and helpful. We definitely use them again.
Breaks were shot, and it costed way more than i expected. Other than that location was fune, staff wasfine, and being able to bring back after 5 was great
The truck I scheduled was not there, but I received the next size up for the same price. Time on reservation was wrong, but the clerk was ale to accommodate my arrival. Overall a positive experience.
Little out of way, but Lady was prompt and great directions where to drop trailer.
Everything was great. Thank you
Very displeased with my experience. After pickling up the truck and arriving at my destination I found that the box of the truck was locked and Iwas given no information on how to open it. I attempted to call the office numerous times but couldn't get through to anyone or a voicemail. I ultimately had to send my wife to the store to contact the lady in the office. My wife explained to her that the truck was locked and after a bit of confusion she found/ remembered the code. My wife also explained to her that I had tried to call multiple times for which she gave no apology and only stated that she turned her phones off because they wouldn't stop ringing, assuming because I was attempting to figure out how to use the truck I had just rented from her. After waiting over an hour and $120 in wasted labor later I was able to actually use the truck I rented from her. Before returning the truck I put 3 gallons of gas in it assuming that would more than cover my 26 mile round trip. The next morning I got charged for 5 more gallons of gas. I guess I didn't realize your trucks only got 3.25 mpg. I've used uhaul many times but I'm absolutely blown away at this womans total lack of consideration for customer service. It wad poor at best. I will never rent from her store again and will probably sell other options for my moving needs in the future. Also the brakes need pads. They would barely stop the truck but I wasn't able to get that far with her because the conversation deteriorated so quickly.
I thought the lady that work there was very professional well-dressed good at getting people in and out the best you could for being by yourself
