I was treated very wellMark W.
Customer Reviews for Airport Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Someone had smoked in the vehicle ... other then that everything was great...Paul R.
Customer did not leave a comment.Clyde M.
Customer did not leave a comment.David R.
Wonderful experienceJackie P.
Trish is amazingjackie P.
Everything was great very helpfulShane M.
Too expensiveAndrei L.
Make sure the equipment doesn't smell like cigarette smoke inside the cab and also in the cargo area. I'm sure it wasn't wiped down and it was filthy muddy when I picked it up. I'll be more picky if I ever rent Uhaul again that is for sure.MICHELLE B.
Customer did not leave a comment.CARL L.
The truck was turned in after business hours so location and personnel not applicable. Placed key into drop box.KEN B.
Customer Service to be nicer to the paying customers if issues like this arise.Andres L.
H there: You are asking the wrong person, The lady that got me on my way was very nice. When I came back, there was KNOW help. Very wrong to do that. I have had thing that have not been very nick. The hold company neads some HELP.Ronald A.
Great staff and facility. The 5x9 utility trailer was very well built.MARK K.
Customer did not leave a comment.Larry M.
Customer did not leave a comment.Will P.
Customer did not leave a comment.Bradley U.
nothing Trish went above and beyond ..she was very friendly and helpful ..Kevin V.
Dropped off a 15' u-haul truck. I had spilled my ice tea turned over from cup holder on drivers side floor while driving. Picked up ice. Night time when returned 1-31-2021 tired from moving forgot to take a wet ragg to it. Gas tank was half full at pickup and was being nice and filled take full. Was charged 28 dollars for clean up. Asked young lady to wave clean up as it was very minor. She was very rude and said no! My fault and didn't care that I returned truck with full tank. Stating that's on me. Very rude and will never do business here or usually again.DAVID S.
Customer did not leave a comment.Angelika H.
Customer did not leave a comment.Monica H.
Customer did not leave a comment.Bradley H.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.Ana M.
Customer did not leave a comment.James O.
Customer did not leave a comment.Patty M.
Customer did not leave a comment.Chris W.
Ur locations in Sevierville tn all are not good Jones cove looks like a barn yard -air port location dont check trailers - dolly Parton location is a junk yardRandy N.
Customer did not leave a comment.rod F.
Customer did not leave a comment.Sandra S.
Staff was incredibly nice and location is well stocked.Michael D.
Customer did not leave a comment.Janna W.
Awesome job done by the cashier/representative.Jack W.
they charged a cleaning fee ... I delivered the clean truckJose B.
Had a great experience and everything went well, I'll use y'all again!!!Norman B.
The mileage price could be a little lower due to the daily charge and the additional $14 a day for insurance. I work at the sheriff department and had limited time to move so I had to rent the uhaul over a period of several days so the daily insurance and charges added up pretty quick, but overall it was a pleasant experience dealing with the lady there at the uhaul office. She was so nice and very helpful would definitely recommend that location just to have her customer serviceScottie V.
Customer did not leave a comment.Lisa G.
After hours check in was fairly easy except for the lock was hard to get off and you had to do the password 12 different ways to get the lock off to open it! Also the truck itself squeaked so loud to drive it was actually embarrassing especially in my new apartment complex! The lady that works inside is always very kind though !Jennifer B.
Customer did not leave a comment.David S.
Customer did not leave a comment.David H.
Provide a lock. The lock I got when I used Pods was too short so I couldn't lock the truck over nightBrian S.
Customer did not leave a comment.Robert S.
Great to work withKenneth P.
Cannot beat the great experience I had on pickup of the van .....EXCELLENT EXPERIENCE AAA+++DEAN B.
Customer did not leave a comment.gregory M.
Customer did not leave a comment.Marion B.
We dropped off after closing, I called and personnel was very helpful indicating where I needed to park the truck and drop off the key.Stanley M.
Customer did not leave a comment.phillip D.
Customer did not leave a comment.Lindsey C.
Customer did not leave a comment.Jonathan S.
Customer did not leave a comment.John B.
Customer did not leave a comment.Cory M.
Easy drop off area.Pennie M.
Nothing. Excellent service!!!Robert A.
Easiest rental ever. The representative greeted us immediately, had my paperwork ready and directed us to the trailer. The trailer was clean , in great shape and ready to go.william W.
Very nice and welcoming atmosphere. Great service and it was an easy truck return.crystal G.
Customer did not leave a comment.Forrest L.
Customer did not leave a comment.rodney H.
Customer did not leave a comment.JOHN S.
Large inventory to choose from. Personable. No hassle rent and return.Douglas P.
Customer did not leave a comment.Jason B.
everything was as expected to be.JOHNNY W.
They were very helpful, kind, and attentive to our needs.William P.
Customer did not leave a comment.Diann W.
When purchasing the trailer I informed the representative the type of vehicle I had and they did not inform me that there is a possibility that my vehicle could be damaged. Now I have a ruined front bumper.Kayla A.
Nothing. The young lady at this location was excellent she was on the ball with everything I was in and out in less than 20 minute. Great job will always use your facilityPaul D.
Customer did not leave a comment.Cheri G.
Customer did not leave a comment.vickey J.
Customer did not leave a comment.RAY S.
Customer did not leave a comment.Elizabeth R.
Nothing. Everything was perfect at this location.Mathew H.
Booked truck online for 8am. Location not open until 9am. Appliance dolly or utility dolly not available that had been booked 3 weeks in advance. Had to make an hour round trip to pick up dollys. Was an hour late getting to movers and had to pay $60 out of pocket for an extra hour. Called customer service and they were no help.John K.
Everything was great!Jo Lyn R.
Customer did not leave a comment.KING J.
Customer did not leave a comment.William M.
It is ridiculous that once i returned the van that I could not pay the final bill in cash, and reverse the charges from my credit card.Tim P.
Customer did not leave a comment.Clint E.
Every time I have used the, they have always gone above and beyond. We were told to drop off at Classic Auto in Sevierville. Got there with the truck at the designated time, And they were closed!!!! CallEd industrial park u haul, and naturally they told us to come there. Alway professional and helpful there.. Very bad overall experience this time with U-Haul.Sunny W.
Customer did not leave a comment.Burl F.
Customer did not leave a comment.Betty H.
Customer did not leave a comment.Randi W.
The office personnel were super helpful.Rons P.
My experience was excellent, I was taken care of instantly, given online messages with an appointment time for pickup, return was taken care of immediately did not have to wait. Great reception all around. Thank youKathleen R.
Customer did not leave a comment.John M.
Danielle was awesome !! She helped me so much and made my move a lot easier !!Angelina D.
The online reservation system is HORRIBLE. This is the second time I've had a U-Haul get double booked. This occurred at a different location.Kevin J.
Customer did not leave a comment.Janet W.
Customer did not leave a comment.Randle T.
Great experience, Trish was customer representative, very knowledgeable and helpful . I will be using this dealer in the near future ! Had many vehicles on site and ready to go .John H.
I had to hook up the trailer 6x12 by myself this meant lifting a seriously heavy trailer tongue and hurting my back. I found this to be totally unacceptable and would not use this location again for this reason. . I can also see this as a liability for UHaul if I would not have hooked it up properly and it came off while traveling. I have rented many trailers over tje years and never once did I have to hook them up myself.Roy R.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.KAREN W.
Customer did not leave a comment.John P.
No complaintsDaniel D.
Very nice to do business with. I rented a cargo van and a week later, a 15' truck. Couldn't be happier that I chose Airport Mini Storage. Very friendly and helpful.Lisa D.
Great ExperienceLowell H.
Fast, friendly, knowledgeable and efficient.Scott A.
Please check brakes on this truck, starting to squeak bad. Our truck wasn't there at pick up time, but the employee was extremely nice. The appliance dolly wasn't there, so we had to wait until the next day (you need extra dollys).Taffy C.