everything is always handled so well at this facility
Charles M
Customer Reviews for Airport Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went just fine.
Ernie BI myself could not think of anything that you could do better, but my experience was great very sweet person. I had a truck went on my business playing the truck ride it back in the manner that I told him I would no problems. It was great experience I would recommend to anybody so do it and enjoy it an ideal trip.
Rita PEverything went very fast and smooth. Was very pleased with entire transaction. The young lady who was at the location who helped me was helpful, very knowledgeable and most of all very friendly. Thank this location.
CHRISTOPHER NClean windows on truck. Windshield wipers should be checked--a bit draggy. We didn't have a downpour, but they may or may not work in one. Otherwise, truck seemed to be in good condition on our trip. The lady on duty when we checked the truck out was very professional, friendly, and efficient in getting us in the truck and on our way. Great experience.
lori hVery knowledgeable and friendly. Went above and beyond to make sure we were happy and ready to go.
Alan DI also rented storage space but when I checked for receipt she emailed, it didn’t show up In my email, junk mail or trash mail. Need to make certain in order to get monthly notices. Thanks
CHUCK KExperience always good been there few times
Eric LEasy drop off
Eurimar II have used U-Haul MANY times before over the years. However, this time I just needed a small truck for a few hours to go pick up a new kitchen table and chairs we had purchased. I was EXTREMELY disappointed in the fact that a $19.99 daily use fee ended up costing me almost $300 including my gas. Another problem (which I was told by a U-Haul phone rep) was that this location I was told had several issues lately with break ins and a UPS truck breaking the front door. However, I had purposely put in to pick up the truck remotely before site opened up so that I can get on the road I had an appointment time to pick up the table by. The day I went to get the truck the keys where not in the lock box as they were supposed to be and a store worker showed up about 30 minutes after my time to pick up the truck by and I had to wait for them to get their system up and running and she then brought me the keys to the truck out and said they were sorry with everything going they did not get the keys put in the box the night before. They did refund me $50 which was great. However, I still feel the overall coast of this rental was far more than it should have been. I am not sure if I will use U-Haul again should the need arise, especially for a local one-day use.
Jeffrey HVery polite and quick service
LIONEL WGreat rental place. Very clean and staff always helpful. The go-to rental place in my area.
Luis Rgood customer care every time
Charles MThe lady did a phenomenal job working with me and asking questions!!
Brooks WExcellent service! Professional, friendly, and helpful. Clean facility and truck.
Alex GFront tires were badly worn on outsides obvious allignment issue, windshield wipers were also dried out and crappy I discovered the next morning.
Richard GThe owner is amazing
Augusto NNo improvement needed. Everything went extremely well. The gal who got me checked in took very good care of everything, very nice to work with! I would come back here again!
Christine NThey put extra charge . Use to go here regularly but not anymore .
SHAYANN HWe tried to use the U-Haul app to pick up and when we called the 800 they stated you have to be on site to get it to work but it still didn't work. Then my manager then had to call back the 800 number and they sent her 14 miles away to pick up a truck. The website also didn't work.
Ali HWe rented a trailer to tow a vehicle on and one of the straps was cut so we had to go buy straps in order to use the trailer.
Thomas Calways good service
Johnny WAll good!!!
Stephen DExcellent rental and drop off location! Have used it numerous times and they are extremely friendly!
Christopher KThe UHaul I got was almost out of gas and I had to fill it up from the start. Then I got charged a gas fee because I didn't have enough gas when I turned it in. If people are getting charged gas fees then the tank should be full when picked up not on empty.
Arter BThe seats were covered in dog hair and I am allergic and have asthma so it was rough. Also the left turn signal bulb wasn't working. After dropping off the vehicle the employee informed me that they were aware of this issue but were waiting for corporate. This was a poor excuse and a safety issue for a part that costs under 10 dollars and is easily replaced. Kind of disappointed and we rent from you guys often. First time using this location.
CHRISTINE WEverything was great
chris aJoy from the return facility provide assistance with the release of the straps. Provided excellent service.
AARON Mnothing
Joesph EDog free roaming through the building, waiting at door to great customers. Dog might be fine with customers, but be aware that some customers might not be ok with the dog for whatever reason. Thank you.
Jesse dWould be helpful if I was warned about mileage limitations, apparently mileage was calculated based on a road that was closed shortly after I picked up truck.
Ronald Hquick check out
WILLIAM COriginal dropoff location was at 1901 Hickory. It was atrocious and very hard to get to. I would recommend you cancel this drop off location.
Keith KEverything went smoothly. Associates were friendly and professional.
Sandra FTruck was really dirty on the outside and smelled really bad on the inside. Besides that the truck ran great and worked good.
Jacob DNo improvement needed! Everything was wonderful!!!
Jennifer MNo improvement needed. Great customer service!
Juli TShe is/was the nicest and most helpful with any question I had. I have dealt with this particular drop-off location in the past, and I have always had a good experience.
JULI TExcellent, friendly customer service. Facility and truck very clean. Easy rental and return.
Jody TThe U-Haul representative was excellent!!!!
WALTER Meverything was good👍
Richard WAt this location the associate was kind and friendly.
LAWRENCE CWhen I made my online reservation, I declined insurance for my in-town cargo van move. When I arrived at this location, however, the lady at the counter (with a skiddish rescue dog that repeatedly growled at me) told me declining insurance was not an option, so she made me pay an additional $15 for it or forego the van rental. I had to call customer service the next day for a refund which will come next week. What she did was unethical. Beware!
Barbie VWet clean place and super nice counter person
RICK C