Customer Reviews for Airport Rent A Space

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Airport Rent A Space

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shelly w. on

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JACOB L. on

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DOUG M. on

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Al W. on

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Courtney S. on

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The pick up location was NOT the problem. UHAUL was!!! The pickup location was NOT in the same city as the one I had picked 3 weeks prior when I made the reservation. I had called the original pick up location 4 days prior to pick up date to see if I could pre pay early and it was confirmed a truck was available. They told me I couldnt pay early because UHAUL didnt have it in the system yet (why even make a reservation that early if they dont accomodate what you reserved for???) I got UHAUL's text and email stating the truck needed to be picked ip out of town. I drove out of state to pick the uhaul rental up plus extra driving time due to this issue. When I called customer service to see why this happened they were very unhelpful. Said just because I picked the city I wanted it wasnt a sure thing. Again, why the hell does anyone make a reservation then. I had talked to a supervisor finally. He discounted the price due to this. When I got to the pick up location we were there battling this guy for over an hour due to the price he told me it would be the day prior to pickup then what it was at pick up. He gave me his cell phone number to contact if I had any problems with pickup and it was over 10 phone calls back and forth trying to fix UHAUL's mistake! The WORST FIRST experience with UHAUL and most certainly wont do it again. After all the havoc they caused my family and I, I feel I should be reimbursed for the whole rental cost. It was TERRIBLE!!!!

Laura D. on

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Haven B. on

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Steve C. on

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phyllis h. on

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Anthony O. on

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Very helpful and nice people!

Sean L. on

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jeannette y. on

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it would really be nice to have a jack on the trailer to lift the tongue up high enough to set on the hitch of the truck. we had to lift it up onto the hitch, not real easy. other than that it was a good deal.

JAMIE P. on

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Maria M. on

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No Improvement needed!! All was satisfactory!!! Ty