Customer Reviews for Airport Rent A Space

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Airport Rent A Space

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Dereck M. on

Rating:

I went to my local uhaul on Friday and they said they didn’t have my uhaul. I was pissed off because i had to leave work early to pick it up. They spoke to someone on the phone and said I had to drive 20 minutes to go get it. No one called me or emailed about that. How was i suppose to know that i had to go pick it up somewhere else? Granted they upgraded the truck to a 15 foot but in the end I still ended up paying the same amount. How is that fair? I had to drive 20 extra minutes? Shouldn’t it be cheaper because of milage and all that stuff. I like uhaul but I am very disappointed at this entire Situation. Especially since no one told. What if I went to pick it up after hours and no one was there? Then I would have been screwed even more!!

Brent R. on

Rating:

Customer did not leave a comment.

Sariah S. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

Customer did not leave a comment.

Brian S. on

Rating:

Customer did not leave a comment.

Angelica T. on

Rating:

I never got refunded the Miles I didn't use just because it was a one way and not in town and I think that's bullshit and I'm very displeased

Christopher B. on

Rating:

Customer did not leave a comment.

greg c. on

Rating:

Customer did not leave a comment.

Josh B. on

Rating:

Customer did not leave a comment.

Bill S. on

Rating:

I wil NEVER rent from U-Haul again. This was the. Worse experience ever and I dealt with the rudest lady EVER!!!! My preferred pick up location was changed and I was never notified. I wasted 2hts of my day dealing with that. I would like someone from U-Haul to contact me at 419-236-1162.

Michael B. on

Rating:

No improvements needed. Thx!

Tom D. on

Rating:

Customer did not leave a comment.

Thomas S. on

Rating:

Customer did not leave a comment.

cindy r. on

Rating:

Customer did not leave a comment.

Steven W. on

Rating:

Poor customer service. Had to hook up the trailer myself. Not something I couldn’t do but I thought their was UHaul policy on this.

Maureen B. on

Rating:

Lady that checked us in was very friendly and helpful.

Tim H. on

Rating:

No license plate on the trailer, but a very nice man working the concession.

Robin V. on

Rating:

Very friendly people and great service. Always an enjoyable experience!

Jonathon L. on

Rating:

Difficult to find a parking space for a 20' truck.

Mark S. on

Rating:

Truck was real jerky about 50mph, Break light came on and was beeping. Used way more gas than previous trucks. I think it needs serviced! The first truck I rented only needed a fill up once for the same trip this time required two plus $17.00 for being a hairline under 5/8. I feel I should be compensated in some way!

Fred S. on

Rating:

Not a thing

David S. on

Rating:

Customer did not leave a comment.

John W. on

Rating:

Very nice customer service, fast and friendly, very well served by this site. 100% satisfied.

Heather V. on

Rating:

I was suppose to pick up uhaul on ligget street and it wasnt open very poor customer experience and i had it reserved and they let someone else rent it no sort of discount or anything and ive always used uhaul so wont use again highly disappointed was told getting a 20 foot truck and got a 14 footer

shelly w. on

Rating:

Customer did not leave a comment.

JACOB L. on

Rating:

Customer did not leave a comment.

DOUG M. on

Rating:

Customer did not leave a comment.

Al W. on

Rating:

Customer did not leave a comment.

Courtney S. on

Rating:

The pick up location was NOT the problem. UHAUL was!!! The pickup location was NOT in the same city as the one I had picked 3 weeks prior when I made the reservation. I had called the original pick up location 4 days prior to pick up date to see if I could pre pay early and it was confirmed a truck was available. They told me I couldnt pay early because UHAUL didnt have it in the system yet (why even make a reservation that early if they dont accomodate what you reserved for???) I got UHAUL's text and email stating the truck needed to be picked ip out of town. I drove out of state to pick the uhaul rental up plus extra driving time due to this issue. When I called customer service to see why this happened they were very unhelpful. Said just because I picked the city I wanted it wasnt a sure thing. Again, why the hell does anyone make a reservation then. I had talked to a supervisor finally. He discounted the price due to this. When I got to the pick up location we were there battling this guy for over an hour due to the price he told me it would be the day prior to pickup then what it was at pick up. He gave me his cell phone number to contact if I had any problems with pickup and it was over 10 phone calls back and forth trying to fix UHAUL's mistake! The WORST FIRST experience with UHAUL and most certainly wont do it again. After all the havoc they caused my family and I, I feel I should be reimbursed for the whole rental cost. It was TERRIBLE!!!!

Laura D. on

Rating:

Customer did not leave a comment.

Haven B. on

Rating:

Customer did not leave a comment.

Steve C. on

Rating:

Customer did not leave a comment.

phyllis h. on

Rating:

Customer did not leave a comment.

Anthony O. on

Rating:

Very helpful and nice people!

Sean L. on

Rating:

Customer did not leave a comment.

jeannette y. on

Rating:

it would really be nice to have a jack on the trailer to lift the tongue up high enough to set on the hitch of the truck. we had to lift it up onto the hitch, not real easy. other than that it was a good deal.

JAMIE P. on

Rating:

Customer did not leave a comment.