It's a well run business and the people there were almost surprisingly great to deal with. Good place to do business withSTEVEN A.
Airport Road Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.EDWARD H.
clean modern facility, nice folksscott M.
The only problem we had with the truck was the driver door had to be slammed HARD to get it to close right 2100 miles across country and the truck pulling a car trailer did amazing! My Sister and I had no problems driving it.Dawn A.
Nothing to say except excellent! . They was a lifsaver to a drowing old man thank you every one!!Joseph M.
The worst part of this whole thing was calling in to make a reservation. My wait was over 12 min. Then she told me I had to speak to someone else for the actual reservation. I called in to the reservation and a cold unfriendly rep. â€œHelpedâ€ me. I needed a car trolly hitch because my daughter's car broke down about 2 hours away from me. The girl agent told me the closest one to me was in Redding Ca, 3 hours away. I asked if she could look at other locations and she said she looked. I asked her to check in Willits Ca and she transferred me to someone else. After another 8 min. Wait, Luckily for me I got a nice guy who said he didnt have a 2 wheel one to tow but had a full car one in my own town! I was so happy that he thought of that alternative because I dont know what I would have done. My kid was on the side of the road and the first female that answered could care less. I am thankful to the second guy that answered. The store guys were great, friendly and helped attach and detach the trailer when done.Diana C.
Possible have the battery checked out. It died on us. We should have been given an extra day due to to fact that we had to drive an extra 6 hrs to get the truck and return to original location .Adam K.
Customer did not leave a comment.Sean K.
Customer did not leave a comment.DAWNDA B.
Customer did not leave a comment.Mark V.
Excellent customer service!Marjory P.
I made equipment reservations a month ahead of time. The night before my departure date I get a call saying my equipment was 400 miles away from where I reserved it to be? Luckily I just happened to be going through Fortuna California otherwise my plans would have been ruined and money spent on motels would have been lost. If a customer reserves a piece of equipment, that equipment should be available for pickup at the location and on the date they reserve it for. Very bad customer service that needs to be corrected.James C.
The exsperience was excellent. The vehicle was very comfortable.herb M.
Customer did not leave a comment.Katherine R.
staff was very accommodating and friendlyDANA T.
Customer did not leave a comment.James C.
Customer did not leave a comment.David B.
Customer did not leave a comment.Guy C.
I made a reservation weeks in advance to secure equipment. The night before I was to move out of state, my reservation was automatically canceled due to the projection that my equipment would not be available. I had to drive 244 miles to get the equipment I needed. Perhaps in the future, plan ahead and secure equipment for customers who make reservations well ahead. Have a small team of U-Haul representatives that can transport equipment to different locations due to projections. Maybe hire a licensed and bonded independent contractor to transport and deliver equipment. Other than that, the move went smooth and the equipment performed as expected.William D.
Great experience. Everyone I encountered was very professional!ZACHARY L.
throw in some free miles for local day rentalsSUSAN M.
The staff was super helpful and courteous. Check-in was easy.ALLISON B.
Customer did not leave a comment.Janette V.
So much better than the Uhaul in Sacramento!!!NATALIE G.
Customer did not leave a comment.Delia R.
You are doing great!DEBORAH L.
Mary is a real asset for U-haul! She is friendly, kind, and very efficient!DINEANE M.
Customer did not leave a comment.Bennie B.
Customer did not leave a comment.Ricardo Q.
Make sure all staff are familiar with the equipment, how to hook up trailer, etc.Andrea F.
Customer did not leave a comment.Jeffry N.
The best service I ever haveBranko L.
Very helpful and courteous.Greg M.
Customer did not leave a comment.Saundra S.
Customer did not leave a comment.Jovan P.
Customer did not leave a comment.maggie A.
Customer did not leave a comment.Charlene E.
Customer did not leave a comment.Ann D.
Customer did not leave a comment.Victor A.
Nothing to improve. Everything was just fine, Thank you.Michael M.
Review your terrible fuel policy. I drove 42 miles and was charged for 10 gallons of fuel. That is ridiculous. That was a fuel charge of 47.50 that's over a dollar a mile.Maria O.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.Michael L.
The staff was great, it was quick and easy. The only improvement needed was the large side mirrors do not adjust. That made backing difficult.Brooke E.
Customer did not leave a comment.Dan B.
The outside of the van wasn't clean and in particular I thought the windshield might have been clean as it's a little hard to reach it without a step ladder!.Diane G.
Customer did not leave a comment.Janet A.
Just keep on keeping on, you're doing GREAT ???? Your kind, speedy service helped make our move less stressful! Thank You ???? Theresa F.Theresa F.
Customer did not leave a comment.Kenneth H.
The only problem we had was that the truck reeked of marijuana.not enough to make us high however lol.Donna M.
Customer did not leave a comment.jennifer M.
Customer did not leave a comment.Heather T.
Very helpful staff.Karen W.
The man at the counter was extremely helpful. I appreciate that he was able to let me get the truck and then come back to hook up the car dolly and car. I believe his name was Josh and he gave excellent service!Misty B.
Customer did not leave a comment.Nanette H.
Customer did not leave a comment.Jan S.
Customer did not leave a comment.Stacy G C.
Customer did not leave a comment.Allison M.
Customer did not leave a comment.Grace H.
Great experience.James S.
Customer did not leave a comment.Ralph T.
Customer did not leave a comment.Sydney M.
Everyone was very nice and efficientLauren B.
Have equipment that is up to minimal standards and clean.Daniel V.
Customer did not leave a comment.Jovan P.
Customer did not leave a comment.Daniel M.
Matt was really helpful. Thank you!!!JERDONE M.
Nothing. Young man at the desk was really polite, helpful and fast. Probably one of the better UHaul experiences I've had. Thank youYvonne S.
Customer did not leave a comment.denise K.
It was irritating that you allowed me to book one size online then called, the DAY before I needed to move to change the resveration. Additionally, your online portal had the WRONG code for the lock, causing me to want to cancel my reservation. Then, after putting a hold on my credit card for the amount, your company makes me pay AGAIN when I pick up? You're double charging me under the guise that my funds will be released in 3 to 5 days? That is insane and poor and misleading business practices from the simple prompts you see on screen. I DO NOT want to do business with a company like this and hope no one else ever does and that your competeor quickly takes over and creates a much better system. You guys have greatly disturbed my wedding and birthday weekend by your idiocracy. I am so frustrated I want to scream. Thank you, uhaul, for making an already stressful thing about 10 times worse. If you do not have flexible spending, do not waste your time. The number promised to you when signing up is incredibly misleading. You need to read all their contract before you agree to this. I suggest you find a friend or local company and pay them to help you move your things, you come out paying the same price and without wanting to scream.Ashley K.
Customer did not leave a comment.Sheila P.
Customer did not leave a comment.Jeffrey P.
Was charged an extra day when the equipment was returned in the two day rental period. Nickel and dimeing people is one of the fastest ways to lose loyal customers. Hope the $21 was worth it!Jaesen K.
It's really lame that you specify a pick-up location but that the pick-up location is not guaranteed. I wanted to pick it up in Myer's Flat but instead had to drive to Fortuna. I happened to get lucky and they had it there, otherwise I would have had to drive to Arcata. What's the point of picking a location if the equipment is not there? Also, I can't drop it off at my preferred location without getting charged a fee? Super lame, I'm probably not going to be using U-Haul again unless their policies change.Nicole C.
Great help and very informative to our needs. Thank youVicky L.
Customer did not leave a comment.Walter D.
Customer did not leave a comment.sarah O.
Easy to return through the App because office was closed.leslie D.
excellent serviceMarjory P.
Not much ,the hole experience was very helpful And done professional.Vonghn W.
Customer did not leave a comment.Dan B.
friendly staff quick return!Julie M.
Make sure the vehicle is in food working order!jeff L.
I was very disappointed in the cleanliness of the truck that I rented. The truck itself was filthy and I had to wipe everything down in the cab before I felt comfortable having my family ride in it. The floor was full of dirt probably from the previous renter. The truck itself also had a bad alignment and it was annoying to have to drive such a big vehicle with the steering wheel not centeredLorenzo A.
They are knowingly renting a leaky truck. Larry 408-489-4448Larry E.
The staff and trucks are excellent. I have used this UHaul twice and both times everything was wonderful! Thank you!Deborah L.
Customer did not leave a comment.Jennifer R.
Airport mini storage is excellent, knowledgeable and friendly staff, clean facilities.seth S.
Fast quick service. Got the move done in a couple of hours :)Eric N.
Customer did not leave a comment.Rozanne R.
Customer did not leave a comment.Lisa J.
Customer did not leave a comment.Rick R.
Customer did not leave a comment.Jeff P.
Customer did not leave a comment.Brooke B.
Customer did not leave a comment.Thomas A.
Customer did not leave a comment.shelby F.
Customer did not leave a comment.Elizabeth A R.