Customer Reviews for Airport Road Storage LLC
(U-Haul Neighborhood Dealer)

439 reviews

500 Airport Rd   Fortuna, CA 95540

(707) 725-2488

Location Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(707) 725-2488

500 Airport Rd
Fortuna, CA 95540

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice people and very accommodating. That you

JENNIFER F. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
3.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

A representative called the day before and the morning of my pickup. Very professional and helpful. Thanks so much and I will definitely go back to this location!

Jason S. 
Rating:
5.0

Customer did not leave a comment.

SIAOSITUINIUA K. 
Rating:
5.0

Quick and friendly! Thanks for the rental.

STEFAN W. 
Rating:
3.0

The Dolly that you put car on is too low to the ground. It dragged on ground all the way back. The tire was flat when we got back to Fort Bragg. It was dangerous and unsatisfactory. I will never recommend using a Dolly from Uhaul.

daniel V. 
Rating:
5.0

We've always had very courteous and professional service from this location. They always try their hardest to get us exactly what we need, when we need it.

TONI N. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

The service was great!! Equipment is in good condition. This is a very good location with good employees!

CHRIS C. 
Rating:
1.0

Stop over charging for not applicable things. This is ridiculous and I'm contacting corporate. Your all crazy with my bill for one day being 350$.

Kristen D. 
Rating:
5.0

This isn't the locations fault, but "truck share 24/7" only has an hour window to pick up the truck, I thought I could pick it up whenever I wanted?

TRAVIS K. 
Rating:
5.0

My only negative experience is that it was a 45 minute drive for me go to Fortuna to pick up the truck, and another 45 minutes back. Why doesn't Jacobs Ave in Eureka rent trucks to travel out of town?

JEDON E. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Again this employee of uhaul was one of the kindest people and very professional. Grateful for the experience

Danette K. 
Rating:
5.0

Thanks! Helpful and easy

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Kavin H. 
Rating:
3.0

Our family rented the same trailer within a few weeks of each other and both times we had to put air in the same tire. When we pointed it out the day of the second rental, they said it was a valve stem that they addressed. They put air in the tire and once again the tire was flat. We spent $2 each time to put air in the tire. Not impressed.

TRUDY B. 
Rating:
5.0

Customer did not leave a comment.

Zoey L. 
Rating:
5.0

Customer did not leave a comment.

Jarid J. 
Rating:
4.0

Our pick up location was great. The drop off location was very sketchy.

Sharon C. 
Rating:
5.0

All employees were extremely nice and super helpful

Sallie G. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
5.0

The van smelled a little bit like cigarettes when I picked it up. Maybe a more thorough cleaning would have helped.

PATRICIA C. 
Rating:
5.0

The equipment that I reserved was well done. Customer service was well handled.The truck was well maintain with fuel for the job. Could not do this job with out the accommodations uhaul supplied, THANK YOU UHAUL TEAM . Lschall

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer service was outstanding. I have already recommended this location to several people. Well worth paying the extra miles for this type of service! Thank you.

JEANNINE B. 
Rating:
5.0

All staff was very helpful. Truck was in great shape.

GARY KEITH G. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA L. 
Rating:
5.0

Great experience all the way around.

david K. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Awesome customer service. She went out of her way to help some stranded bikers needing to get a broken down motorcycle to a shop. Thank you!

JASON S. 
Rating:
5.0

Great service, very helpful

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Jeffry N. 
Rating:
5.0

Joshua - thank you for making our move easy. The truck was perfect!

Mary B. 
Rating:
1.0

Your web site for returning the Equipment. It giving me sich a Terrible time that I ended up locking my truck got charged locking out my car when I got the most expensive insurance didn't even cover. I Well never use U-Haul again this was such a bad experience.

LEONEL M. 
Rating:
1.0

They didn't have the trailer I had reserved, they were unresponsive to my requests to keep me posted on availability of trailers coming in, ihad to call corporate to have them find a trailer. They found a trailer 4 hours after my reservation started, I had to drive 2 hours round trip to get the trailer. I started loading 6 hours after my planned start. It was not worth the money I spent because I had to spend extra time and money not budgeted. I am very disappointed.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Patricia J. 
Rating:
5.0

No improvements, they were wonderful to work with. Simple

TIMOTHY K. 
Rating:
5.0

Professional, friendly customer service

JACKIE C. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE D. 
Rating:
5.0

Service was excellent. I was in and out in just a few minutes.

MARK F. 
Rating:
3.0

Trailer was not hooked up to the hitch correctly and came off after a small bump was hit, this happened on highway 36 and it could've caused us to go off the road. Thankfully my uncle is experienced in towing trailers and new how to handle the situation. Caused damage to my uncles brand new bumper on his truck.

Alisha F. 
Rating:
5.0

Maybe have more trucks available, but otherwise everything was great.

Pedro M. 
Rating:
5.0

Great service and love the customer service from the staff at Fortuna store! Thank you!

Donna B. 
Rating:
5.0

All great, no need for improvement

James O. 
Rating:
5.0

Your service was perfect there's nothing you could do better well maybe somebody else eyes that it was perfect in mind

Wendell B. 
Rating:
4.0

Customer did not leave a comment.

Allan W. 
Rating:
5.0

It's a well run business and the people there were almost surprisingly great to deal with. Good place to do business with

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

clean modern facility, nice folks

scott M. 
Rating:
4.0

The only problem we had with the truck was the driver door had to be slammed HARD to get it to close right 2100 miles across country and the truck pulling a car trailer did amazing! My Sister and I had no problems driving it.

Dawn A. 
Rating:
5.0

Nothing to say except excellent! . They was a lifsaver to a drowing old man thank you every one!!

Joseph M. 
Rating:
5.0

The worst part of this whole thing was calling in to make a reservation. My wait was over 12 min. Then she told me I had to speak to someone else for the actual reservation. I called in to the reservation and a cold unfriendly rep. “Helped” me. I needed a car trolly hitch because my daughter's car broke down about 2 hours away from me. The girl agent told me the closest one to me was in Redding Ca, 3 hours away. I asked if she could look at other locations and she said she looked. I asked her to check in Willits Ca and she transferred me to someone else. After another 8 min. Wait, Luckily for me I got a nice guy who said he didnt have a 2 wheel one to tow but had a full car one in my own town! I was so happy that he thought of that alternative because I dont know what I would have done. My kid was on the side of the road and the first female that answered could care less. I am thankful to the second guy that answered. The store guys were great, friendly and helped attach and detach the trailer when done.

Diana C. 
Rating:
5.0

Possible have the battery checked out. It died on us. We should have been given an extra day due to to fact that we had to drive an extra 6 hrs to get the truck and return to original location .

Adam K. 
Rating:
5.0

Customer did not leave a comment.

Sean K. 
Rating:
5.0

Customer did not leave a comment.

DAWNDA B. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Excellent customer service!

Marjory P. 
Rating:
3.0

I made equipment reservations a month ahead of time. The night before my departure date I get a call saying my equipment was 400 miles away from where I reserved it to be? Luckily I just happened to be going through Fortuna California otherwise my plans would have been ruined and money spent on motels would have been lost. If a customer reserves a piece of equipment, that equipment should be available for pickup at the location and on the date they reserve it for. Very bad customer service that needs to be corrected.

James C. 
Rating:
5.0

The exsperience was excellent. The vehicle was very comfortable.

herb M. 
Rating:
5.0

Nothing

Louie E. 
Rating:
5.0

Customer did not leave a comment.

Katherine R. 
Rating:
5.0

staff was very accommodating and friendly

DANA T. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Guy C. 
Rating:
5.0

I made a reservation weeks in advance to secure equipment. The night before I was to move out of state, my reservation was automatically canceled due to the projection that my equipment would not be available. I had to drive 244 miles to get the equipment I needed. Perhaps in the future, plan ahead and secure equipment for customers who make reservations well ahead. Have a small team of U-Haul representatives that can transport equipment to different locations due to projections. Maybe hire a licensed and bonded independent contractor to transport and deliver equipment. Other than that, the move went smooth and the equipment performed as expected.

William D. 
Rating:
5.0

Great experience. Everyone I encountered was very professional!

ZACHARY L. 
Rating:
5.0

throw in some free miles for local day rentals

SUSAN M. 
Rating:
5.0

The staff was super helpful and courteous. Check-in was easy.

ALLISON B. 
Rating:
5.0

Customer did not leave a comment.

Janette V. 
Rating:
5.0

So much better than the Uhaul in Sacramento!!!

NATALIE G. 
Rating:
5.0

Customer did not leave a comment.

Delia R. 
Rating:
5.0

You are doing great!

DEBORAH L. 
Rating:
5.0

Mary is a real asset for U-haul! She is friendly, kind, and very efficient!

DINEANE M. 
Rating:
5.0

Customer did not leave a comment.

Bennie B. 
Rating:
4.0

Customer did not leave a comment.

Ricardo Q. 
Rating:
2.0

Make sure all staff are familiar with the equipment, how to hook up trailer, etc.

Andrea F. 
Rating:
5.0

Customer did not leave a comment.

Jeffry N. 
Rating:
5.0

The best service I ever have

Branko L. 
Rating:
5.0

Very helpful and courteous.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Saundra S. 
Rating:
4.0

Customer did not leave a comment.

Jovan P. 
Rating:
4.0

Customer did not leave a comment.

maggie A. 
Rating:
5.0

Customer did not leave a comment.

Charlene E. 
Rating:
5.0

Customer did not leave a comment.

Ann D. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Nothing to improve. Everything was just fine, Thank you.

Michael M. 
Rating:
4.0

Review your terrible fuel policy. I drove 42 miles and was charged for 10 gallons of fuel. That is ridiculous. That was a fuel charge of 47.50 that's over a dollar a mile.

Maria O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

The staff was great, it was quick and easy. The only improvement needed was the large side mirrors do not adjust. That made backing difficult.

Brooke E. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

The outside of the van wasn't clean and in particular I thought the windshield might have been clean as it's a little hard to reach it without a step ladder!.

Diane G. 
Rating:
5.0

Customer did not leave a comment.

Janet A. 
Rating:
5.0

Just keep on keeping on, you're doing GREAT ???? Your kind, speedy service helped make our move less stressful! Thank You ???? Theresa F.

Theresa F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
No reviews have been submitted for this location.

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