Customer Reviews for Airport Road Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Airport Road Storage

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Karen W. on

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Very helpful staff.

Misty B. on

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The man at the counter was extremely helpful. I appreciate that he was able to let me get the truck and then come back to hook up the car dolly and car. I believe his name was Josh and he gave excellent service!

Nanette H. on

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Jan S. on

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Stacy G C. on

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Allison M. on

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Grace H. on

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James S. on

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Great experience.

Ralph T. on

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Sydney M. on

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Lauren B. on

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Everyone was very nice and efficient

Daniel V. on

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Have equipment that is up to minimal standards and clean.

Jovan P. on

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Daniel M. on

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JERDONE M. on

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Matt was really helpful. Thank you!!!

Yvonne S. on

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Nothing. Young man at the desk was really polite, helpful and fast. Probably one of the better UHaul experiences I've had. Thank you

denise K. on

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Customer did not leave a comment.

Ashley K. on

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It was irritating that you allowed me to book one size online then called, the DAY before I needed to move to change the resveration. Additionally, your online portal had the WRONG code for the lock, causing me to want to cancel my reservation. Then, after putting a hold on my credit card for the amount, your company makes me pay AGAIN when I pick up? You're double charging me under the guise that my funds will be released in 3 to 5 days? That is insane and poor and misleading business practices from the simple prompts you see on screen. I DO NOT want to do business with a company like this and hope no one else ever does and that your competeor quickly takes over and creates a much better system. You guys have greatly disturbed my wedding and birthday weekend by your idiocracy. I am so frustrated I want to scream. Thank you, uhaul, for making an already stressful thing about 10 times worse. If you do not have flexible spending, do not waste your time. The number promised to you when signing up is incredibly misleading. You need to read all their contract before you agree to this. I suggest you find a friend or local company and pay them to help you move your things, you come out paying the same price and without wanting to scream.

Sheila P. on

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Jeffrey P. on

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Jaesen K. on

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Was charged an extra day when the equipment was returned in the two day rental period. Nickel and dimeing people is one of the fastest ways to lose loyal customers. Hope the $21 was worth it!

Nicole C. on

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It's really lame that you specify a pick-up location but that the pick-up location is not guaranteed. I wanted to pick it up in Myer's Flat but instead had to drive to Fortuna. I happened to get lucky and they had it there, otherwise I would have had to drive to Arcata. What's the point of picking a location if the equipment is not there? Also, I can't drop it off at my preferred location without getting charged a fee? Super lame, I'm probably not going to be using U-Haul again unless their policies change.

Vicky L. on

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Great help and very informative to our needs. Thank you

Walter D. on

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sarah O. on

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leslie D. on

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Easy to return through the App because office was closed.

Steven B. on

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Nothing.

Marjory P. on

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excellent service

Vonghn W. on

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Not much ,the hole experience was very helpful And done professional.

Dan B. on

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Julie M. on

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friendly staff quick return!