Customer did not leave a comment.Joel G.
Customer Reviews for Airport Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Rob M.
Apparently a dealership for U-Haul. Selected a different city (about 1 hour away) for my drop off even though online I selected my hometown where I planned to drop it off. Signed the contract because didn't have much choice at the time since we were moving stuff in less than an hour. Was told it didn't matter and to just drop it off where I originally planned it online. Did not go well with drop off location U-Haul. They were not taking the truck and told me that I needed to drive it to wherever the contract stated. I told them no and that if their system doesn't work and doesnt allow them to pick my city then it's not the customers problem. Apparently if they can't select a city, that mean no U-Haul is taking equipment from what I was told by the U-Haul employee. So none of the 5 U-Hauls in my city were taking equipment. This is a known problem for U-Haul vs dealership locations giving bad information and doing whatever they want. The only way I was able to get them to take it was to call someone further higher up the chain to change it for me. Was it a pain in the ass, yes... But it was resolved and they need to fix that issue for dealership locations because they represent U-Haul as well.Cha V.
Customer did not leave a comment.Grace F.
Customer did not leave a comment.Shirley S.
Need a better computer setupRichard K.
AIRPORT Storage was great and very helpful. I was in a jam because the original place I reserved a uhaul through was no longer at that location. And it was very crucial that I had a uhaul with a ramp so that I could deliver several items to a customer that needed the items immediately. What a great team the ladies at AIRPORT Storage was. Very kind and worked it out so I could make my delivery on time.Leland D.
Very friendly place to get a U-Haul from I would suggest going here I will be renting a U-Haul again from this location I love the serviceMary S.
Customer did not leave a comment.Jed D.
No changeMichael S.
Customer did not leave a comment.FRANCISCO K.
Couldn't do much but was nice enoughMichael M.
Customer did not leave a comment.JAMES F.
Customer did not leave a comment.Carrie B.
I was called and given two options to pick up the vehicle that were different than my requested pickup time because the location did not have staff coverage. I was "compensated" with an "extra" day free which I did not need to begin with. To add to this "compensation" I got charged for extra mileage when I dropped off the vehicle. So much for compensating me for the inconvenience caused by your representative.Joseph G.
Customer did not leave a comment.Mike B.