Customer Reviews for Airport Shell
(U-Haul Neighborhood Dealer)

23 reviews

2750 N Military Hwy   Norfolk, VA 23518

(757) 648-7192

Location Hours

  • Mon-Sat: 7 am - 10:30 pm
  • Sun: 8 am - 10 pm

Services at this Location:

Contact Us

(757) 648-7192

2750 N Military Hwy
Norfolk, VA 23518

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 10:30 pm
  • Sun: 8 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jordan R. 
Rating:
3.0

Customer did not leave a comment.

Denise K. 
Rating:
3.0

It was very confusing where to go or what to do to return the equipment.

Tamara H. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
1.0

The location charged me 2 days. I rented at 730 and returned at 1115, less than the 6 hours allotted for the rental. However, the franchise owner at a shell gas station location registered the return at 1:38pm, which charged an additional day. This is sketchy as fuck. I want a refund and an apology for getting blatantly cheated. This is stupid business, and how you lose customers.

David B. 
Rating:
4.0

The staff were very nice and I really appreciated their assistance. However, I had dollies reserved and they didn't have any available for pickup. They sent me to another location which also had no dollies. The staff at that location called 3 other locations but none of them had dollies either. Uhaul needs to do a better job with stocking and renting dollies.

sarah G. 
Rating:
1.0

I ordered online and added 1 dolly and 1 appliance dolly. Neither items were in the truck when I picked it up. It was my fault not to check to make sure before I pulled off. So, when I returned to pick my 2 dolly's up they tell me I have to go to another Uhaul down the street to receive them but when I got there it was an additional $18 which is crazy because I ordered this online and should have been placed in the truck to begin with. Second why was my 20' truck $100 deposit and yet I still have no return in money??? So, what they did was charged me twice for the dolly's which was included in my online order. That's not right!!! I will be disputing this and calling the BBB unless I can receive a cash receipt of what exactly costed $100.

Janice W. 
Rating:
3.0

The truck was due to be returned on the 16th but I had to turn it in early. I'm in the military and an obligation so I had to drop it off in the drop box. Was charged $20 even though it dropped off two days early to a location that I didn't originally choose.

Darlene E. 
Rating:
5.0

The truck I had ran fine but when I started it up it was really, really, really loud and it startled me. When I got to my location my neighbor came outside . She said she could hear the truck coming up the driveway. Something wasn't quite right with the truck.

Tyiesha H. 
Rating:
3.0

I was told I could do the 24/7 Truck share and pickup at 6am. This location does not provide for that and I was unable to pickup the truck when I needed it. This delayed my departure and cost me additional money to pay movers to wait for me to get the truck. Also I did not get the furniture pads I requested with further delayed me since I had to go get them. All in all due Uhaul cost me $350 extra because I had to purchase furniture pads and pay movers for the time they were waiting for me. I am very unsatisfied.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Charmayne J. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
4.0

Did a great job thanks @

EARNEST F. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
3.0

The location requires you to talk on the phone for 25 minutes to verify information. Also, the parking area in the back of the store was tight.

aaron M. 
Rating:
1.0

The entire process trying to get the truck was the worse experience in customer service I've ever encountered. I am calling corporate tomorrow as I would like a 50% refund ASAP.

KEVINANTHONY S. 
Rating:
5.0

The 12x6 trailer that I used did not have a tongue jack. It have very difficult for me (alone) to connect and disconnect the trailer from my vehicle. I could not do it when the trailer was full. This created many problems as I did not want the trailer connected all the time. I highly recommend that a tongue jack be added to all trailers.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Joseline E. 
Rating:
4.0

Customer did not leave a comment.

Michelle T. 
Rating:
1.0

Service was very rude. The truck's gas tank was left on E by the previous user. They said they only could put 25 dollars in it to fill it to half a tank. The 25 only got it to quarter empty and they said they couldn't do anything else.

Ashley T. 
Rating:
3.0

Charged me for extra gas

raymond A. 
Rating:
1.0

Charged me $25 to clean 2 pieces of paper! I cleaned truck and trailer myself!! Lied about return gas gauge! I put $30 in truck when dropping off to move needle to 3/4 of a tank. Drop off said truck was returned with lees than 1/2 tank

VINCENT ALONZO B. 
Rating:
1.0

This was the worst experience I had ever had. Never again

TREMAINEJEROME H. 
No reviews have been submitted for this location.

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