Customer Reviews for Airport Shell
(U-Haul Neighborhood Dealer)

51 reviews

2750 N Military Hwy   Norfolk, VA 23518

(757) 648-7192

Location Hours

  • Mon-Sat: 7 am - 10:30 pm
  • Sun: 8 am - 10 pm

Services at this Location:

Contact Us

(757) 648-7192

2750 N Military Hwy
Norfolk, VA 23518

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 10:30 pm
  • Sun: 8 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Friendly greeting and Real easy process oucking up and dropping off. Location was great!!!

Marian W. 
Rating:
3.0

Customer did not leave a comment.

RAFAEL S. 
Rating:
3.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

Wouldn't change a thing. Everyone I encountered was very friendly and professional!

Randolph F. 
Rating:
3.0

The truck pick up what's moved from the original location to a kiosk. The equipment was not in the truck. I was directed to go 3 miles down to another location to pick up the equipment. When I explain to the customer service rep he felt like I should have picked up the equipment from the other location it took some persuasion to get him to cooperate when I asking who does he work for when he pointed to his shirt and said U-Haul I said exactly it should matter where I pick up the equipment and I shouldn't be reminded that the equipment at his location may have been scheduled there should be workaround for all operations under the name UHaul . I did get the equipment when the representative finally gave me what he had in stock. It was a time waster and bothersome. I had a reservation and the items were paid for.

Robin W. 
Rating:
2.0

I was charged an extra $2400 because UHaul never communicated to them that I was supposed to drop off there. I got a text message indicating to drop off there.

AXEL B. 
Rating:
3.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Michelle N. 
Rating:
2.0

Was told by UHaul phone agent that arranged for me to pickup at this location that the person at this location would assist me in designating drop off site since this was a one-way rental. The person at this location had absolutely no clue as to how to do that and provided no information to assist in clarifying the situation. Additionally, the quote was for approx. $100 more than the UHaul website quote and this person could not assist with providing the details as to why.

ROBERT J. 
Rating:
3.0

Customer did not leave a comment.

Wanda T. 
Rating:
5.0

Have nothing to suggest.

Dean V. 
Rating:
3.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

ELSIE C. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Courteous customer service and very convenient drop service.

CHRISTOPHER L. 
Rating:
1.0

They did not give me a receipt. Did not check the mileage or gas. No paper information at all. When I returned it and told him that I didn't use all the estimated miles, he asked me to take a picture of the mileage and gas and then he took a picture on his phone. Very unprofessional. I did not sign anything. Very troubling.

PATRICIAJONES W. 
Rating:
1.0

I was charged for a 3rd day even though i had it there on the correct time,I even took a picture of the gas and mileage,Time stamped.ill never rent again from uhaul.By far the worst.

Richard P. 
Rating:
5.0

Nothing.

Michael P. 
Rating:
5.0

Outstanding!

Stanley M. 
Rating:
5.0

Give discounts for multiple use within certain time frame.

Gwendolyn H. 
Rating:
2.0

I had to check in over the phone with an associate not present. This location is mainly a gas station. I picked the truck up at 3:30 pm and returned it at 10:30am the next day but was charged two days.

Jeremiad S. 
Rating:
2.0

No brakes, transmission slipping, truck doesn't go over 35 miles per hour, super loud

debbie B. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Gwindelyn H. 
Rating:
5.0

It was really convenient to pick up/drop off at a gas station, since we didn't have to worry about stopping somewhere to fill up the tank afterwards - we could just fill up right there.

Daniel H. 
Rating:
1.0

I don't know why Im being twice because the balance was paid on 10/16/21. I have noticed 3 additional and separate charges on my card. These 3rd party gas stations are bringing down the quality of service this company used to have.

Amadu B. 
Rating:
5.0

Customer did not leave a comment.

Eli A. 
Rating:
2.0

Customer did not leave a comment.

MARTI B. 
Rating:
3.0

Customer did not leave a comment.

Jordan R. 
Rating:
3.0

Customer did not leave a comment.

Denise K. 
Rating:
3.0

It was very confusing where to go or what to do to return the equipment.

Tamara H. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
1.0

The location charged me 2 days. I rented at 730 and returned at 1115, less than the 6 hours allotted for the rental. However, the franchise owner at a shell gas station location registered the return at 1:38pm, which charged an additional day. This is sketchy as fuck. I want a refund and an apology for getting blatantly cheated. This is stupid business, and how you lose customers.

David B. 
Rating:
4.0

The staff were very nice and I really appreciated their assistance. However, I had dollies reserved and they didn't have any available for pickup. They sent me to another location which also had no dollies. The staff at that location called 3 other locations but none of them had dollies either. Uhaul needs to do a better job with stocking and renting dollies.

sarah G. 
Rating:
1.0

I ordered online and added 1 dolly and 1 appliance dolly. Neither items were in the truck when I picked it up. It was my fault not to check to make sure before I pulled off. So, when I returned to pick my 2 dolly's up they tell me I have to go to another Uhaul down the street to receive them but when I got there it was an additional $18 which is crazy because I ordered this online and should have been placed in the truck to begin with. Second why was my 20' truck $100 deposit and yet I still have no return in money??? So, what they did was charged me twice for the dolly's which was included in my online order. That's not right!!! I will be disputing this and calling the BBB unless I can receive a cash receipt of what exactly costed $100.

Janice W. 
Rating:
3.0

The truck was due to be returned on the 16th but I had to turn it in early. I'm in the military and an obligation so I had to drop it off in the drop box. Was charged $20 even though it dropped off two days early to a location that I didn't originally choose.

Darlene E. 
Rating:
5.0

The truck I had ran fine but when I started it up it was really, really, really loud and it startled me. When I got to my location my neighbor came outside . She said she could hear the truck coming up the driveway. Something wasn't quite right with the truck.

Tyiesha H. 
Rating:
3.0

I was told I could do the 24/7 Truck share and pickup at 6am. This location does not provide for that and I was unable to pickup the truck when I needed it. This delayed my departure and cost me additional money to pay movers to wait for me to get the truck. Also I did not get the furniture pads I requested with further delayed me since I had to go get them. All in all due Uhaul cost me $350 extra because I had to purchase furniture pads and pay movers for the time they were waiting for me. I am very unsatisfied.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Charmayne J. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
4.0

Did a great job thanks @

EARNEST F. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
3.0

The location requires you to talk on the phone for 25 minutes to verify information. Also, the parking area in the back of the store was tight.

aaron M. 
Rating:
1.0

The entire process trying to get the truck was the worse experience in customer service I've ever encountered. I am calling corporate tomorrow as I would like a 50% refund ASAP.

KEVINANTHONY S. 
Rating:
5.0

The 12x6 trailer that I used did not have a tongue jack. It have very difficult for me (alone) to connect and disconnect the trailer from my vehicle. I could not do it when the trailer was full. This created many problems as I did not want the trailer connected all the time. I highly recommend that a tongue jack be added to all trailers.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Joseline E. 
Rating:
4.0

Customer did not leave a comment.

Michelle T. 
Rating:
1.0

Service was very rude. The truck's gas tank was left on E by the previous user. They said they only could put 25 dollars in it to fill it to half a tank. The 25 only got it to quarter empty and they said they couldn't do anything else.

Ashley T. 
Rating:
3.0

Charged me for extra gas

raymond A. 
Rating:
1.0

Charged me $25 to clean 2 pieces of paper! I cleaned truck and trailer myself!! Lied about return gas gauge! I put $30 in truck when dropping off to move needle to 3/4 of a tank. Drop off said truck was returned with lees than 1/2 tank

VINCENT ALONZO B. 
Rating:
1.0

This was the worst experience I had ever had. Never again

TREMAINEJEROME H. 
No reviews have been submitted for this location.

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