The battery for the truck was absolutely drained and the person before me left the headlights on and with no gas. After road side assistance jumped the battery I wasn't able to drive it long enough to charge it and the battery died again. I was able to get a jump from a friend but my first day with the truck didn't go as I had planned because of all the delays.
Kevin L
Customer Reviews for Airport Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I prefer staffed locations. Where’s as this was a fenced lot. But it all worked out fine.
William CI wanted to return my truck early. I called the number on the contract ti see if that was possible. I was tild no. I called a different number that had called me making sure my return time was right, as they had it rented the next day. I was told no again. I looked on the app and they gave return options. I drove to the return location and followed the directions on the app and returned it no problem. The location is confusing. It's called the Airport storage Uhaul. Three is a big sign that says airport storage. That's not the place. There is a gravel lot behind the gas station across the street with a dropbox for the key.
RAYMOND HYour app is a disaster. Please fix ot get rid of it. Wasted several hours trying to check out and return the truck. I would rather deal with a person than a smart phone.
Gregory BHave someone on-site, don't use a word lock.
Michael RThe u haul was totally fine and the check in wasn’t bad. The location itself is a dilapidated lot. It’s sketchy and looked abandoned and run down. I will most definitely use a different location next time.
Vanessa PThe packing blankets I rented were not in the truck and I had to make a separate 20 mile trip the next day to pick up blankets,
Casey BDrop off site looked like an empty lot, not professional at all. Left personal property in van and phone number for site does not work! Not safe as a night time drop off location. Will never use again. Angry I will never see my house key or expensive sun glasses again. Will never use this drop off location again. Overall worst moving experience ever…
Phillip TIt's just a yard. Lots of garbage in the lot.
Michael MNo one on-site and don’t expect them to return a phone call. One of the phone numbers listed online was not in service. Some of the storage units were burned, also no visible security cameras to protect trucks or units from vandalism. The truck I picked up from here had something done to the gas tank, which thankfully I decided to wait until I was going to return the truck to put gas in to find out that when I pumped gas into the truck it went all over the ground… what a fun experience! The location where I dropped off was an actual U-Haul location not an authorized dealer which had a way better experience. Do make my mistake and always go to the actual U-Haul locations.
Austin DBurned out old storage facility. Weird. Looks like it abandoned.
Grant DI ordered a furniture dolly and pads but the truck did not have them in it and there was no one to ask.
David WI am going to be lodging a formal complaint with U-HAUL after being told that I would be required to travel over 150 miles to get my truck. I had reserved the vehicle three weeks prior to the scheduled pick up. The final solution was to rent two trucks and then having to arrange an additional ferry reservation and make arrangements for a third driver to come down from British Columbia.
Daniel CThey had me drop of the truck at a place that isn’t even open on the weekends. So I had no help. And the drop off place was getto to the least say. The parking lot was really bad and some the storage units was burned out and it looked like it had been that way for a while. So I do believe that this was by far the worst experience I’ve ever had with uhaul and I will have to think long and hard if I will rent from uhaul again. From dishonest people and being scammed by uhaul people I really don’t know what to say other than I was taken advantage of so that I could be charged for a one way rental. F RATING
John HGate was closed, nobody was there, drive was not long enough to accommodate the truck.when I signed up this site was listed as drop off, app allowed drop off then I was charged to have the truck relocated. Truck when empty was nearly impossible to drive at time with the front end hopping, not likely to ever use UHaul again afyer tjis experience.
Michael MNo one on site at 11 am on a monday.
DAVID SI asked for a dolly and furniture blankets. There were none. On moving day, this is a stress I didn't need. Very unhappy,
JONATHAN KCompletely close during hour when they were suppose to be open and whole place needed better upkeep
Hayden CThe above comments are for the location on Guide Meridian in Bellingham, not the burned-out-but-adequate location listed above. I erroneously selected, then used, the Guide Meridian location as my drop-off instead of the Airport Storage location. Sadie from the Guide Meridian location worked with the Seattle-based dispatcher to resolve my error, saving me hundreds. I was absolutely furious at first and threatened legal action, but thanks to Sadie's research, I learned (to my embarrassment) that I was the one in error. Because of Sadie, you have a loyal, life-long customer in me. Thank you so much Sadie!!!
Clinton VCustomer service
Kristi TWhen I arrived to drop off the Uhaul, there was nobody onsite and there were not clear directions on where to park and what paperwork to leave. I found myself wondering if I was really at the right place. When I called the number listed on the box, there was a voicemail recording for the month of August.
Lindsey MThe location was not the problem, it was the initial uHaul bookings and communications with Victoria out of Port Moody that made my trip a nightmare. The staff in Bellingham went out of their way to fix the mistakes that had been made, if it weren't for them I would have been completely stuck.
TAYLOR BThis location is small and unable to provide all Uhaul services.
DAVID KIf it were the most convenient, I'd say OK, but it's a parking lot for the airport, and there's some storage, but U-Haul is an afterthought.
JAMES IEverything went smoothly when we returned our uhaul and auto transport
BRITTANY HThe person who helped me did not seem to know what he was doing. He was not friendly in the least and I felt like helping me with the u haul was simply a nuisance to him. Reminded me of the DOL.
Kimberly CAverage overall.
JIM RI had filled out all the necessary information online with my reservation. I arrived to pick up my trailer only to find that the only person there was mainly a shuttle driver and had no training on how to check out a trailer. A simple check of the information I had entered ended up being an hour and a half wait while the individual tried to update my order but had multiple issues that he needed to call his boss and the Uhaul rep. These were not computer network problems as he stated, they were his erroneous entries that changed the correct entries I had previously entered. TRAIN YOUR PEOPLE!!!
Douglas SGreat service. Solid focus on safety and the guy actually cared. Very impressed.
Chris KNice guys.
Jennifer MFast and Friendly very efficient!
DOUGLAS EThank you. The manager went out of his way to help me.
Todd EEverything was perfect. The staff member (I regret that I did not get her name) was very helpful.
FRANCIS HWe reserved a 24 ft truck and were given a 17ft truck which increased our mileage expense by 4x the amount expected. Your sign reads 'Reservations Guaranteed' but this is not the case. I do not believe I should have had to pay mileage since this was a Uhaul error! Worst customer service I have ever received. The person at the pick up location could only say, "It isn't my fault."
Bob NThe girl that help us checkout and checkin the truck was extremely helpful and gave me superior customer service. Overall it was a great customer experience.
KEVIN MU-Haul must be a great place to work. My move was stressful, I needed three trucks over about a weeks time, but every person at the Airport location was happy and helpful! It was a pleasure doing business there. Super convenient, too.
gretchen sWaited two hours before u haul person even arrived. Then it took another 20 minutes. Not good, to say the least. Never again.
john rWe arrived @ 8:45 am for a 9:00 am pick-up and the truck was there but not checked in and we had to wait for another employee to arrive to actually check in the truck. Finally after 45 minutes we drove the truck off the lot without an itemized receipt. We still have not received an itemized receipt from the pick up location. We got a late start on a very long day because the truck was not ready to pick up at the guaranteed time of 9:00 am. I would not recommend this location for a truck rental.
JULIE MVery helpful - was efficient and went out of his way to ensure we had a good drop-off. He even called about some things that were left in the cabin.
DAN FThe wipers were no good . Over 200 miles of noisy wipers .poor gas milage and the truck steering wandered . Not so fun to drive There web site was down and detained me on departure and arrival However my first truck was awesome
mark fWhen we arrived the only person on the property could not be found. The couple of trucks they had were not clean and ready to go and the tires on one of the trucks looked worn out. Once we found him - at least he was courteous. But I think he needs someone else to help run it - trying to do too much at one time running another business on the property.
karen sIt would be nice to have dealt with a live person vs. doing everything over the phone.
TOM WThere was no one their to check us in. even those it was during regular business hours. Evidently our truck and trailer were not checked in for several days. We did turn them in on Monday afternoon.
LARRY HThe place was all right, and the man who was working there was rather friendly and helpful, but the office area had a strange odor; it smelled strongly of a cross between curry, dirty diapers, and rotting garbage. The smell was disgusting, and it nearly made me sick.
nathan rThere is no drive through for drop off. No one to assist in the drop off. An excellent place a very short distant away in Linden has an excellent location.
FLOYD Dthe location is not ideal for picking up trailers and I had to wait for a while for the guy who rents the equipment to arrive.
Chad BToo crowded and difficult to get in and out of. The same operator uses the location for mini-storage and airport parking lot. Has no allegiance to U-haul business.
DEAN BClean the windshield of the UHaul
PAUL HIt was great, right next to my apartment also!
PEDRO RFriendly service.
CHARLES TBetter communication with other U haul places of business, have friendlier people to assist customers on the phone. Know what they are taking about when they call to leave messages about trailers that were already returned....
Gary WThe yound man who handled our rental was exceptionally helpful, polite and thorough. This man is a real asset to U-Haul. The truck was comfortable and easy to handle. Thank you!
William KOffice was closed, noone was around. Called phone number on door. mailbox full. Called assistant, he had no idea what to do. Manager showed up and was efficient but wreaked of drugs
Steve WNo your employee was very helpful and Courteous
SALAH AThe Person was not ther ewhen we came to pick up the U-Haul. He was down at the corner store that he owns we had to wait for about 10 minutes. The truck readins were incorrect and on the way down to our destination it made a horrible squeeling sounds coming of the freeways and to a stop.
CARLA DThis is a great place with wonderful employees and customer service. I appreciate them very much and will recommend this location to anyone who asks.
ANGELA RDifficult to find and difficult to access once found.
LINDSEY HThe trailor was rusted with bald tires...the man didn't check to see if the lights worked on the trailor, therefore we had to take it to another location in bellingham to have the wires fixed. I did not recieve a copy of my contract because their printer was broken...I will never use this location again!!!
VICKI G