Customer Reviews for Alamo Feed Store
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Alamo Feed Store
Kathi T. on
I ended up paying for an extra day because the drop off location was closed on Sunday. If you could figure out a way for us to return on Sunday that would be great.
randall m. on
A down home feel , very friendly people, makes you feel right at home . No complaints!
ALesha P. on
The vehicles and lockbox containing the keys are not close together.
TRISTAN G. on
Everything went great!
Roberto G. on
First of all the truck is to high and needs a lower side steps. I had a hard time reaching the ground and also my wife! Second the load transport surely would recommend an electric wrench so that one person can load vehicle! Thirdly electric mirrors and windows would help a driver very dearly!
Jadie M. on
It's understaffed. The young man who worked there was very conscientious and helpful but also very busy.
ALFRED L. on
Excellent service
Clifton O. on
Nothing. Excellent service all around
CHARLES L. on
A great experience. Had problems with my vehicle trailer lighting when I went to pick up the trailer, had to return home to rectify the situation. They made the trailer available after hours for my pickup. The owner saw me and stopped by to check that everything was all right. The return was quick and easy. Will use this location again!!!
yomeida t. on
Y’all are doing great
Frank A. on
The gentleman was very nice and helpful
Paul R. on
Nothing! Easy rental, great customer service, and easy return. Thank you!!
Cody A. on
Y’all have a great smooth system in place!
angel h. on
I have rented from there before and every time AAA+ customer service. Will be my go to for any rentals. Very satisfied
Jesse C. on
Very good help
milton b. on
Just an in-service everybody did their job I was in another quickly. Will use them with you in the
Kevin S. on
Another great experience as I turned the rental truck back in. Very respectful and proficient. Thank You.
milton b. on
The same thing applies for a drop the unit off young man really knew his business answered all my questions both locations you should consider those employees and assets ??
Sandra C. on
Great service. Make sure previous customer did not leave anything in truck.
DEN G. on
Very nice people and very helpful.
. on
give the customer all the details for dropping off. I was told I could drop off anywhere in San Antonio but that wasn't true. I ended up having to drive an additional 10 miles to a different location. Nothing against the location , I just won't rent from Uhaul again. Horrible overall experience
SCOTT L. on
Great people.
federico f. on
Had they had the auto transport available, I would have rented and dropped off at this same location. Have used this location before, helpful and nice.
ABBIE V. on
I had some trouble with the latches on the 2 wheel trailer. It was very difficulty to get them loose it took 3people to get the hatch released in order to pull the latches off and get my car on the trailer.
KEVIN L. on
No improvements necessary. I’ve used them before and I would use them again.
ROSIE M. on
Great fast friendly service !!!
william f. on
The door on the trailer needs to be repaired. It wouldn't close all the way until we worked with it a while.
Ashley C. on
They didn't have us look at the truck or anything before we left. When we got to our house the truck had nails and all sorts of trash in it.
Donald G. on
Equipment was great. car dolly pulled straight with no problems. I'm very pleased. They have a large selection of equipment.
Eugene F. on
Emanuel at the counter acted like he didn't know what he was doing. He kept me there for nearly an hour! I had places to be at. He Couldn't process my payment "cause the computer was slow" I had to ask him if he could call it in, because he didn't know what to do. When printing out the contract, the printer was nearly out of ink and you couldn't read it and he said that he'd have to ask to boss when he arrived to get more ink. When we went out to the trailer, there was no appliance dolly and he proceeded to call Martin in San Antonio for help. Martin told him to send me to another location, when questioned about the reservation guarantee, Martin told Emanuel that it only applied to equipment like trailers and trucks, not dollys. Emanuel then sent me to the wrong U-Haul facility Lytle Mini Storage for the dolly. The Folks at the Mini Storage were great and I wish I would have done business with them in the first place. After speaking to Martin about the U-Haul reservation guarantee, he initially told me that it didn't apply to the dolly and that it was in writing. I asked him to direct me to that and if that were true, then fine. He said he was going to look into it up and call me back. The guy should know what he is saying imstead to just telling a customer what he thinks. After "looking it up" he called me back and said I was right and that he was going to credit my card back $50 for violating the guarantee. I wasted over an hour and a half messing with the folks at Alamo Feed and Martin and then having to drive around to the other location to get a dolly. Absolutely ridiculous customer service for the EXCEPTION of Lytle Mini Storage (Very friendly and great customer service!) other than them, I think these folks need to get there affairs in order if they want to offer this service. It makes U-Haul look like Crap! Wasn't very impressed to say the least and I hate being lied to from people that don't know what they are talking about. I have already told several people about this fiasco and I'm sure they will take heed to it.
paul m. on
Staff were professional, friendly, and efficient. I'll be back.
CHARLES J. on
Manuel was very professional, courteous and polite. I