The young man was very professional. ðŸ‘ðŸ½ðŸ‘ðŸ½
Andrew L.
Customer Reviews for Alamo Feed Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was very convenient and it was open on Saturdays and I will use this service again and I appreciate everything
LISA B.The process could not have went better. The equipment was just what I needed, and the service was first rate. Well done!
Mark L.They were so nice, helpful and efficient.
gary J.Perfect
Alfred L.prior renter returned two hours after my pick up time.
Tammi B.Nothing, drop off was very quick.
Anthony P.I had the 24/7 option selected for 7:30am mobile pick-up. Once I arrived at the location, the app did not allow me to start any process and stated I had to wait until the location opened at 8:30am. I called Uhaul support and waited for over 10 minutes, thankfully an employee was at the location early and was able to give us some assistance by changing something on the computer which prompted us to begin the pick-up process. However, the process was not efficient and excessive. Why would Uhaul ask me for other people's full name and phone number to verify myself? Who thinks of that? Why take my money and accept an appointment, only to ask me for other people's info so you can text them and then call them to prove who I am? Is sending a picture of my ID not enough? You already took my money so that line of logic doesn't add up. Additionally, whenever I was finally able to speak to a rep, she did not understand the situation and was of no assistance. So after entering excessive information regarding other individuals contact information, we were finally able to get access the keys, an HOUR later. The truck wasn't clean, and it only had 1/4 of a tank of gas… that's ridiculous. Also, the truck drove terrible. It was so shaky my furniture got damaged. Uhaul is nation wide, upgrade your fleet already. The only good part about any of this, was dropping off the vehicle and speaking with somebody who was nice. Other than that, I will be sure to never use Uhaul again and make sure everybody knows how bad your business is purely based from an objective standpoint.
Matthew T.This location was the exact opposite of what Edmond UHAUL was. Literally perfect. Great location.
RYAN WAYNE W.I was charged for fuel after I made sure it was full. I even took a picture of the gauge incase I was charged.
Shy H.I have never had any issues with uhaul ..
Ralph C.Received message from you on Sunday to pick up trailer in pleasanton at 10:15. When got there no trailer. Transportation div. Sent me to Natalia Tx,50 min away for trailer then back to Pleasanton, Tx another 50 min. I had a six hr.trip. All my arrangements to unload destroyed. Worst experience of my life.
james M.They had what I needed to get my navy daughters vehicle to her. Alamo feed was fast, friendly and very helpful.
Roberto G.The trailer was just recently dropped off and it had some spiders and cockroaches in it. The facility probably didn't have time to check it before I arrived. That isn't a knock in any form. Life gets in the way. The folks were nice and respectful. Friendly and inviting. Helped get it hooked up. Only thing might be if they can be faster checking out the equipment. But that certainly isn't a deal breaker.
Lester C.Nothing to improve because it's great! Great equipment, great location, and excellent customer service!
Cindy H.N/A
GEORGE BERNARD J W.Awesome service very polite and courteous
Kelly M.Friendly and Professional
Joe S.Everything was great
ALFREDO L.Staff unhooked trailer after inspection.
Richard M.Great customer service
Denis A.The air conditioner was cold but at moments it would cut off and blow just warm air. On an extremely hot day it was a bit bothersome. May want to have it checked out before re-renting it again. Otherwise all went well. Appreciated starting out with a full tank of gas.
Mary Lou W.Don't let l&r rentals continue business with you. Went to this location after they had me stand outside their closed business for an hour and a half
JOHN S.Ozzie was great!!
Chuck M.Awesome service very fast service friendly Great job
Alfredo L.Also very good customer service
Amanda G B.Left the Truck at the gate on Sunday. Received a receipt very promptly in Monday Morning. I am very pleased with my rental and the service.
John B.I would like to thank U-Haul for great customer service and giving us the extra day to coordinate the new drop off location. Every customer service representative I spoke with was very professional and showed empathy towards our situation. Thank you again and we will be using U-Haul in the future! Thank you again!!
Jesus C.Great place great people great service super smooth super fast!
Steven A.Great, friendly, courteous service. Highly recommend.
Deborah G.Best customer service. Fast, efficient, friendly!.
Deborah G.If a location is going to have "after hours drop off," they should have an actual place to park the equipment and a proper drop box for the key, not a tiny piece of driveway in front of a locked gate.
Katherine Z.Nothing. Everything was excelent!!. Great Cx. Srvc very helpful good attitude walking the extra mile. Awesome! Keep doing a great job!
Cindy H.Excellent service very friendly
Alfredo L.The service was great.
Ward D.Dont take cash payments and deposits. Where I went to drop off the trailer in La Porte Tx they could not give me back my cash deposit so I had to drive an addition 14 miles round trip. The new location was great and the staff was awesome.
Juan L.People there are quick, professional, and helpful.
paul M.The representative was extremely polite and professional. He did a great job!
Ronnie C.Awesome customer service super friendly
ALFRED L.Very friendly and helpful staff, will definitely be coming back here:)
Jesse S.I ended up paying for an extra day because the drop off location was closed on Sunday. If you could figure out a way for us to return on Sunday that would be great.
Kathi T.A down home feel , very friendly people, makes you feel right at home . No complaints!
randall M.The vehicles and lockbox containing the keys are not close together.
ALesha P.Everything went great!
TRISTAN G.