Customer Reviews for Alamo Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alamo Storage

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Jackie T. on

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Jimmy M. on

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Emily B. on

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I used my gps for this location from my home, said 13 miles. Driving the truck took 19 miles from this location back to my home. So, I set my trip miles in my car, which was right behind me and it showed 14 miles..point is, I feel like I was overcharged for mileage. I will not be going back here.

Laura D. on

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ANGEL TOMAS D. on

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Kari M. on

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I did the self checkin as I needed the truck earlier than this location would be open. Unfortunately there was no lock box on the back of the truck as directed. I called the uhaul number & the representative said she had no idea why there wasn’t a lock box & I would have to wait till the office opened. This would make me late to meet my movers. Fortunately there was someone in early at the office & she came out to show me that my key was inside the truck. Now if she wasn’t there I would never have tried opening the truck. She stated that uhaul knows this location doesn’t have lock boxes. I gave Alamo a 5 star rating but I give uhaul customer service a 1 Star.

Walter M. on

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Just waiting on my pending charge to be fixed. I only used 10 miles instead of the 20

carl M. on

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The lady who helped me did an outstanding job. She checked me out quickly, and helped me set up the tow trailer. Pass along my thanks to her.

Josh G. on

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Everything went smooth.

Steven G. on

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Kevin M. on

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Hire new people and management. I emailed corporate with my issues and still no response.

Kevin B. on

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Excellent service and equipment.

Krista C. on

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I love the customer service there! Always friendly and smiling!

Johnny A. on

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Geraldine P. on

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Reginald D. on

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Vicenzo M. on

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Great customer service at this uhal location.

Sherri S. on

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Very pleasant experience, well managed.

Robert S. on

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The 10" truck had problems shifting into gear. It is not recommended for driving on the interstate because of its shifting problem could cause collisions.

Monika L. on

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I have had so many problems with uhaul over the years and both the dispatch / scheduling lady and the lady at the actual storage place were amazing. Both of them were very helpful and friendly. Please look in my file and forward to their managers how great a job they did!

John T. on

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John M. on

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This was the second location, Alamo was great. However the first location that was confirmed by U-Haul was a terrible experience. I stopped by to pick up the truck and the store was closed. I called the business and the owner did he was closed and wasn’t going to come in to service me, he then hanged up. This was the worst U-Haul experience I have had, I probably will not use them again.

Sam L. on

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Megan Z. on

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Jimmy M. on

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Paul G. on

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James S. on

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RON L. on

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WILLIAM M. on

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I had a confirm reservation but when I went to pick it up the truck wasn't available. The next day the same thing happen again. Not good customer service.

Lynn T. on

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Great customer service. The woman in charge addressed all my concerns about the truck.

Katrina T. on

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aldino R. on

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James M. on

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