Customer Reviews for Alamo Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alamo Storage

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Will C. on

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Gary R. on

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Kimberly B. on

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Corinthians W. on

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Kendra F. on

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Marlon M. on

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The charges seem ridiculous to pay for every mile, and the addresses are not in accordance with the gps

Bryan H. on

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Gina C. on

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They could not give correct directions to the location and once I made it to the location check out was extremely slow.

John S. on

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Kevin S. on

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Stephen B. on

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Jackie T. on

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Jimmy M. on

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Emily B. on

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I used my gps for this location from my home, said 13 miles. Driving the truck took 19 miles from this location back to my home. So, I set my trip miles in my car, which was right behind me and it showed 14 miles..point is, I feel like I was overcharged for mileage. I will not be going back here.

Laura D. on

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ANGEL TOMAS D. on

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Kari M. on

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I did the self checkin as I needed the truck earlier than this location would be open. Unfortunately there was no lock box on the back of the truck as directed. I called the uhaul number & the representative said she had no idea why there wasn’t a lock box & I would have to wait till the office opened. This would make me late to meet my movers. Fortunately there was someone in early at the office & she came out to show me that my key was inside the truck. Now if she wasn’t there I would never have tried opening the truck. She stated that uhaul knows this location doesn’t have lock boxes. I gave Alamo a 5 star rating but I give uhaul customer service a 1 Star.

Walter M. on

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Just waiting on my pending charge to be fixed. I only used 10 miles instead of the 20

carl M. on

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The lady who helped me did an outstanding job. She checked me out quickly, and helped me set up the tow trailer. Pass along my thanks to her.

Josh G. on

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Everything went smooth.

Steven G. on

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Kevin M. on

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Hire new people and management. I emailed corporate with my issues and still no response.

Kevin B. on

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Excellent service and equipment.

Krista C. on

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I love the customer service there! Always friendly and smiling!

Johnny A. on

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Geraldine P. on

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Reginald D. on

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Vicenzo M. on

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Great customer service at this uhal location.

Sherri S. on

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Very pleasant experience, well managed.

Robert S. on

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The 10" truck had problems shifting into gear. It is not recommended for driving on the interstate because of its shifting problem could cause collisions.

Monika L. on

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I have had so many problems with uhaul over the years and both the dispatch / scheduling lady and the lady at the actual storage place were amazing. Both of them were very helpful and friendly. Please look in my file and forward to their managers how great a job they did!

John T. on

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John M. on

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This was the second location, Alamo was great. However the first location that was confirmed by U-Haul was a terrible experience. I stopped by to pick up the truck and the store was closed. I called the business and the owner did he was closed and wasn’t going to come in to service me, he then hanged up. This was the worst U-Haul experience I have had, I probably will not use them again.

Sam L. on

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Megan Z. on

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Jimmy M. on

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Paul G. on

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James S. on

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RON L. on

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WILLIAM M. on

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I had a confirm reservation but when I went to pick it up the truck wasn't available. The next day the same thing happen again. Not good customer service.

Lynn T. on

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Great customer service. The woman in charge addressed all my concerns about the truck.

Katrina T. on

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aldino R. on

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James M. on

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Arthur P. on

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gregory E. on

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kathleen S. on

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Craig W. on

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RODNEY M. on

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Great job

Patrick L. on

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George B. on

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The staff was excellent and the service efficient. The van performed well and was easy to load and unload. The prices were reasonable.

Shawn C. on

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As most people dropping off a truck after a move, we are tired and very hurried.. Guy at counter had the nerve to tell me they were full and I'd have to take it somewhere else.. Even after telling him this was HIS problem, not mine, he still insisted I needed to take to another location... Claimed they were open and would be expecting me. Not only were they not expecting me, they weren't even open on Sunday.

Gilbert B. on

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Curt M. on

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I've used U-haul in the past and I'll tell you Alamo storage was the best experience I've ever had.

Clair C. on

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Abbas H. on

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ROBIN H. on

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John S. on

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Can’t think of anything.

john C. on

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john D. on

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DAVID M. on

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Great service as usual!

Charles F. on

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Employees were very knowledgeable. Do not change a thing at this location.

Robert K. on

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M Kathleen W. on

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The email receipt was not in a file format that I have been able to open. Not the fault of the location but a Uhaul technical issue.

ANN C. on

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Rose K. on

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Very accommodating, no one else would take another trailer in the area.

Clyde J. on

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I was advised of a loose board in the cargo area of the van I rented. The board should be repaired before renting to the next customer. It makes more noise when driving than I anticipated. Other than that I was extremely satisfied with the rental. The representative who assisted me was very courteous and professional.

Elbert T. on

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Jasin N. on

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You have the wrong address for the pick up location. That was a huge screw up. Luckily we were able to find it via our cell phone. But...really? Other than that everything was great. Pick up location lady was super friendly and the office was cute. So was her dog :)

Clyde J. on

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Clyde J. on

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Would be helpful if this location opened at 8:00am. When moving most people like an early start.

Eric S. on

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Charles S. on

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Keep up the great work!

Scott K. on

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Ralph T. on

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James T. on

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Troy H. on

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Mark B. on

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DAVID M. on

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Armando G. on

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Angel L. on

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ROBIN H. on

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Jarlene P. on

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George S. on

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DAVID M. on

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Laurie, was friendly and helpful as always.

Darlena S. on

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DAVID M. on

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William M. on

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Love your rental app

Amanda S. on

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Easy to drop off.

Ann B. on

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A very efficient person handled my order. This lady was very pleasant and she knew her job.

Bonnie C. on

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The only suggestion I would make is to put a sign in front of the building. The business is along RT 1 on the side and back of the building with a lettered sign on the side of the building. Anyone going west can see it, but someone going east would have difficulty seeing where it is located.

Frank P. on

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The marked uhaul key drop off box did not fit the key for the van I rented, I called the after hours number and were asked to drop it off in a different box on the building, not a major issue just slightly confusing.

linda F. on

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Oscar D. on

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carl M. on

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Chris S. on

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Train the staff. The check-in process took over 40 minutes for a truck that was reserved online. The staff did not know how to use the system and then couldn't print the paperwork. They also did not explain that gas needed to be put in the truck when it was returned. The truck was only driven 30 miles so we did not think we needed to gas up the truck and we were also not told to do so until we turned it in. We were then told it would be an extra $30 fee plus the cost of gas to refuel the truck that was only driven 30 miles. This location needs some serious training. I will not rent from them again or recommend them to anyone.

Michelle S. on

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Sabrina G. on

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Staff is always professional and polite. This is not my first time, I will use them again.

Phillip U. on

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sam B. on

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