Friendly representative, knowledgeable and very helpful. Overall excellence
Paul B
Customer Reviews for Alaska On & Off Road
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Laura was very informative and helpful. She took good care of me I would recommend her to anyone looking to rent a U-Haul
CARL YI wash charged $275 for a “wrong drop off fee” I returned the Uhaul to the same place I picked it up from this is unacceptable
TRAVIS JWonderful people to work with. Very fast and efficient. Walked me through everything I needed to know.
LUANN REasy, fast, friendly.
SHANA PI dropped off a truck here on a day they were closed so I used the app. I did speak to the owner a few days prior and she should be conducting customer service seminars to other business owners. She is great. I would use this business again and would encourage anyone wanting great service to use them too.
MARK CI would not change a thing. Laura is a true professional and very friendly and helpful. The equipment is well- maintained and the in-person and online returns/pick-ups are painless. I would definitely recommend Alaska On & Off Road to anyone needing a U-Haul or vehicle repair/maintenance work.
Mark COnline pickup was a little tricky, the van wasn't parked where it said it was. But, it all worked out very well.
JOHN HThey did great! I was desperate. At first i was told they had nothing but she checked again and found they had a last minute cancelation and hooked me up. Thank you!!!
SARAH IInside the cab of the truck was dirty. Transmission seemed to be sticking. The people there are great. They go above and beyond to help you out. Always nice friendly and helpful.
JOANNA SEverything went great.
Kathy BGreat communication before, during, and after our move to Alaska! Thank you Georgianna for making our move go so smoothly!
James WThe uhaul was absolutely filthy and smelled bad when I received it. I have pictures of before I used it for proof. Would never rent from this location again.
COBY CNeed more vehicles in Alaska!
Jereld RI really enjoyed the owners as they were very friendly and helpful.
DAN DNothing, the people who rented me the truck was very professional and I thank you.
Wil GI used the U-Haul app for my U-Haul rental experience. It was very user friendly and easy to use.
Natalie KVery informative and timely location! Appreciated the owners thoroughness.
LILLI VThe communication from our booking agent was amazing!
Kurtis HThe pick up location was very small and hard to maneuver the 38 ft motor home to hook up, the driving lights stopped working after about 5 hours down the road,
James BAbsolutely nothing top notch location.
Fred SGreat great people at this location. So very helpful
Joselyn HThis location is great.
ROBERT MKeep doing what you’re doing, it’s working well. Always pleased when renting from you folks.
Dante TCustomer service was great, excellent communication
Peter NExcellent customer service!
Nathaniel MTruck was nice and clean and mostly cleared of snow. It was a little frustrating to find out the bed of the truck was still full of snow when it was the bed that I needed and why I rented it. I had to drive it to my moving location while blowing snow all over people behind me to have the capability to remove all the snow.
Jordan KService was excellent. Clear instructions regarding the rental and use policies as well as specific info for operating the particular truck efficiently in current conditions. Absolutely zero issues overall. I am grateful for the ease of the process, and the customer service I received was outstanding. Thank you!!!
Devon PAlways awesome rental experience..
Fred SNothing can be improved. Stellar interaction!
Aaron KKeep doing what your doing..
Fred SI can't think of anything. I will be using you Alaska on & off road again!
Alicia MReserving the vehicle was easy online and checkin was very efficient. Delightful woman in charge. She drove the truck to my car so I didn’t have to trudge through the snow and, when I returned she met me at my vehicle and checked the truck back in. Effortless!
Claire SVery friendly and helpful. Felt like they had everything taken care of for my rental. Definitely will recommend to others!
Nathan KYou guys are outstanding. Pleasant customer service didn’t have to hardly wait at all. Definitely will usually get again.
Chris POutstanding service and very professional!
TODD MVery competent staff. They took great care of me and my needs. Thank you
Steven MMy experience was great. Very quick and easy.
Julie HExcellent service. Great location.
Joe CNot really the fault of the wasilla location. I had reservation in anchorage for a pick up truck when I arrived there was not one available in anchorage so had to drive way out if our way to get the truck and return it.
Brad SThe lady that works the front counter has great people skills
Lisa MI have rented U-haul trucks before from these people and always get excellent service at a very fair price. They’ll get my future business as well.
ronelle wWent just fine
Jim SService was excellent. We were happy that we able to get a truck as fast as we did. It was impossible to obtain a truck rental elsewhere because there were no trucks available. We have used this location a few times now and have been very pleased. Great customer service.
Carolyn RCustomer service was poor, will never get a uhaul from the location ever again lady was rude on the phone when I needed an extra day, she called the supervisor and he was completely rude said i had to have the uhaul back by a time after i was being charged for an extra day already, he said he will drive by where i was gonna drop it off at and if it wasnt there he will call the police and make a report for stolen vehicle, didnt listen to what i had to say was rude and un concerate because i had a speed bump in my move, i may never use a uhaul ever again, i end up with an extra $300 bill charged, said i clocked 180 miles and which i didnt do 180 miles, maybe 80 or 90 milesi took pictures of the milage before i drop it off, so rude and humiliated that the cops be called on me for an xtra day
Andrea LCustomer service is above and beyond, best U-haul location I’ve ever rented from!
Aileen KThe lot was dangerous to walk on and I fell on the ground trying to get in the truck. The truck was filthy. The windshield wiper literally flew off when I tried to use them to drive back in the snow. When I tried to contact someone about the wiper, I couldn’t reach anyone.
Wendy BNothing
Kim Nthere was no tape for boxing up my stuff, just having moving supplies at a place where you can rent moving trucks would be so very convenient. Also the truck I drove was the roughest driving truck I ever rented from uhaul. I let the clerk know when I checked in the truck.
Terri CWindow wiper fluid is essential on these roads. I had to stop repeatedly to get the mud off
Carol WGreat personal, helpful, knowledgeable. I would pick up at this location over the large facility in Anchorage. Very happy with equipment and experience.
Tim MI was originally supposed to be in person to fill out paperwork. I unknowingly was switched to mobile pick up and was a very difficult process. The app kept refreshing my pages and error codes kept popping up. Had I known about this process I would’ve started the process much earlier in the day to be prepared. I sat for almost an hour having to fill out information and get verified.
Tyler PNothing
Joshua BI would highly recommend that vehicles are started the day prior to pickup and defrosted of snow/ice. My U-Haul did not start initially and took an additional 30-40 mins for troubleshooting and defrosting.
Rebecca RNothing. Laura who was the uhaul representative was absolutely wonderful in every way! She was very professional, honest, sincere, helpful, and answered all my question. Please pass on my sincere comments to her!
TODD MThe vehicle was mot parked where they said it was.
Deborah PLauds provided excellent customer service!! Traffic assured me they were open on weekends- Laura called to make special arrangements so a friend could pick up trailer during off hours. She was incredibly helpful and communicated w me every step of the way. I would highly recommend this Wasilla based business!!!
Dan MGreat and very friendly service. They went the extra mile to get everything ready for a safe trip.
Thomas BMake sure the vehicle is clean. Mud in the back of the truck and beer can in the cab.
Heather R