Very nice people. Everything went perfectly.Nancy F.
Moving Truck Rental in Wasilla, AK at Alaska On & Off Road
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Wasilla, AK 99623
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Laura was great !Laura B.
Nice, and friendly people. Truck extremely dirty on the inside. Granted truck was just returned before I got it, but it looked like it hadn't been cleaned on the inside for months. Inside hasn't been wiped down for along time, seats super dirty, windshield super dirty, even crackers all over the dashboard!?!? Oil change light on, low washer fluid light on. Just not a great experience with the truck. People there did seem nice and helpful though.Sean M.
Returning the truck was too time consuming. Took forever an$ hubby got inpatient.Carolyn R.
Always quick service.TED K.
Filthy vehicle, severely cracked windshield, vehicle locked with keys in ignition, the facility phone number was disconnected, unable to call them I had to reach out to Anchorage to get the vehicle unlocked, which took 5 plus hours. Missed all appointments for dropping off supplies. Waste of time and money.Levi S.
The app is not the easiest to use. It would be better to be able to call and talk to a real person at any time with less of a wait. Overall it was fine. I did have to stand out side in 38 degree weather for an hour. That was unpleasant.Weston B.
No one was available when I picked up truck at 12:30 am to answer my question... truck was covered in snow... other than that, truck ran fine.BARRY R.
Trailer wasn't swept off. Had about 6 inches of packed snow on the roof. Customer lock was still locking the compartment. Had to point it out and wait for it to be cut off. Tail lights covered in dirt. Rude and unprofessional staff. Very intrusive questioning even though I had reserved, prepaid, and checked in ahead of time online. I will gladly drive 20 miles out of my way in order to avoid using them again. I will not be doing business of any kind with them. It was a horrible waste of my time. I've rented a lot of uhaul equipment over the past decade. This is by far the worst location I've ever dealt with. I do not appreciate questions about where I work, who my boss is, and what his phone number is. My rental was personal, not commercial.Jason S.
Owner was very nice and thorough. Easy pick up and return. Will definitely use these guys again!Nicholas B.
Getting the unit was smooth. Otherwise leaving it in Florida was a nightmare. The drop-off spot we left it at never recorded getting it so I had to deal with several emails and texts. I feel uhaul needs to hold their ppl accountable for poor paperwork resulting in cases like mine.HAROLD S.
Excellent and friendly service. I was in and out quickly and efficiently.Would surely use this location again if the need arises.Ted A.
Very cramped area.Howdice B.
Was charged an extra day erroneously. Due in 9/9/20. Dropped off night of 9/8/20. Waiting to hear why extra day charged and be credited. Have spoke with 2 people already and another is to contact me. Lot of wasted timelinda M.
Laura was very nice to deal with! Highly recommendedLloyd T.
Friendly & nice!! Super helpfulcharles L.
Very helpful and friendly customer service. A nice rental experience overall.Cecilia O.
Don't make it a possibility for customer to back into a sandpit and get stuck. Then when it does happen you charge them an "after hours fee," a "cleaning fee," and the full rental because the customer didn't call roadside and spend their night waiting for it. When the vehicle was needed for less than an hour. Consider backing vehicles in so the customer just has to pull out like every rental car company, every other U-haul i've ever been too. Also, don't blame the customer for getting a vehicle stuck in your sandpit parking lot. Pretty convenient that there was 2x6's in the vicinity, one 2x6 screwed to another... typically used to get stuck vehicles out. i HIGHLY doubt this is the first time in 4.5 years this has happened. I drive by your location everyday. Since the rental date i have not seen the van parked in that location once. Shocking. WONDER WHY.Sean H.
I was scheduled to pick up the truck st 10 am on April 8 from R&R. When I arrived, there was a note on the door, stating they were only open a couple of hours per day, beginning at noon! This would not work for me, as I had already hired people to help me load. I went down the road and found a for rent business that was able to help me. I definitely would not recommend R&R.Diane J.
On line experience took way to long. There was even families in the lot trying to figure out what to do on their phones. It took an hour to check the truck out. It took us an hour to get the stuff out of the storage unit. Not user friendly. AND I did tell them I would be there between 9-10 am and they put noon in the computer so I could not get anywhere with the app....so I called the center and they suggested me going to Palmer, which was 20 miles away. When you have a working crew waiting, this does not fly! We wanted a picture of ours asses for your cargo pic, but decided we were too pissed off to expose ourselfs like that. This is crap! We had to also chip about 3 inches of ice and snow off of the rig, and it was so closely parked to another rig we thought we should fold inall if the mirrors! Your apps sucks.Karen D.
Adjust the backup mirrors for shorter people.DONNA P.
The 24/7 service at this location is sketchy and fails often forcing several tries at loading photos and data. The whole 24/7 system is not very intuitive and not easy to follow for anyone who is not extremely smartphone savvy.Ron S.
Get the rental to use anytimeEdward S.
Great business and service was top notch. Very pleased with the ease of this experience.Ron C.