Customer Reviews for Alaska On & Off Road
(U-Haul Neighborhood Dealer)

133 reviews

6915 W Trevett Ave   Wasilla, AK 99623

(907) 631-0398

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(907) 631-0398

6915 W Trevett Ave
Wasilla, AK 99623

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I had nothing but issues. My reservation was not linked to my account so I had to call anytime I needed assistance and the wait time is ridiculous!!! Also overcharged and now have a claim to get money back so I'm not ro happy right now. Also earned a free month storage unit and you DONT HAVE ANY in town I'm in but wouldn't give me any other perk to compensate! That perk was a 100.00 perk for me renting from you and no discount or nothing, not only that charged me for coverage I didn't ask for! Got no receipt either!

Linda B. 
Rating:
5.0

Amazing, very helpful people.

Mario C. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Excellent customer service, when ever I need a uhall this is the place I'm going!

Dave C. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
1.0

They said they were at wedding and MAY be back sometime this week. The garage door was open when I arrived and shut while I was looking for help. No one came out to help.

allen E. 
Rating:
5.0

Cleaner inside wipedown dash - and steering wheel and floors for safety and health reasons

Donald S. 
Rating:
5.0

Y'all are great to deal with. Keep it up!

Nina L. 
Rating:
5.0

The internet site where you order a rental. I had to call a number listed if something goes wrong. The person fixed it for me and was very personable. The web site was very confusing needs to be simplified. Thank you.

Mary Kay E. 
Rating:
5.0

Customer did not leave a comment.

mark W. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Nice person she explained how much the bill was which I did not get an email of the bill from pickup location like I was suppose to get just the rules. So she helped me out alot

VICKI H. 
Rating:
3.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Roman S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Nice people

Bill S. 
Rating:
5.0

They are great ! Will rent again from them ! Thank you !

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

Very nice people. Everything went perfectly.

Nancy F. 
Rating:
5.0

Laura was great !

Laura B. 
Rating:
3.0

Customer did not leave a comment.

Denise C. 
Rating:
3.0

Nice, and friendly people. Truck extremely dirty on the inside. Granted truck was just returned before I got it, but it looked like it hadn't been cleaned on the inside for months. Inside hasn't been wiped down for along time, seats super dirty, windshield super dirty, even crackers all over the dashboard!?!? Oil change light on, low washer fluid light on. Just not a great experience with the truck. People there did seem nice and helpful though.

Sean M. 
Rating:
5.0

Returning the truck was too time consuming. Took forever an$ hubby got inpatient.

Carolyn R. 
Rating:
5.0

Notta

David P. 
Rating:
5.0

Always quick service.

TED K. 
Rating:
1.0

Filthy vehicle, severely cracked windshield, vehicle locked with keys in ignition, the facility phone number was disconnected, unable to call them I had to reach out to Anchorage to get the vehicle unlocked, which took 5 plus hours. Missed all appointments for dropping off supplies. Waste of time and money.

Levi S. 
Rating:
5.0

The app is not the easiest to use. It would be better to be able to call and talk to a real person at any time with less of a wait. Overall it was fine. I did have to stand out side in 38 degree weather for an hour. That was unpleasant.

Weston B. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
3.0

No one was available when I picked up truck at 12:30 am to answer my question... truck was covered in snow... other than that, truck ran fine.

BARRY R. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Vinnie F. 
Rating:
1.0

Trailer wasn't swept off. Had about 6 inches of packed snow on the roof. Customer lock was still locking the compartment. Had to point it out and wait for it to be cut off. Tail lights covered in dirt. Rude and unprofessional staff. Very intrusive questioning even though I had reserved, prepaid, and checked in ahead of time online. I will gladly drive 20 miles out of my way in order to avoid using them again. I will not be doing business of any kind with them. It was a horrible waste of my time. I've rented a lot of uhaul equipment over the past decade. This is by far the worst location I've ever dealt with. I do not appreciate questions about where I work, who my boss is, and what his phone number is. My rental was personal, not commercial.

Jason S. 
Rating:
3.0

Customer did not leave a comment.

Doris T. 
Rating:
5.0

Owner was very nice and thorough. Easy pick up and return. Will definitely use these guys again!

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Lucy B. 
Rating:
3.0

Getting the unit was smooth. Otherwise leaving it in Florida was a nightmare. The drop-off spot we left it at never recorded getting it so I had to deal with several emails and texts. I feel uhaul needs to hold their ppl accountable for poor paperwork resulting in cases like mine.

HAROLD S. 
Rating:
5.0

Excellent and friendly service. I was in and out quickly and efficiently.Would surely use this location again if the need arises.

Ted A. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
2.0

Very cramped area.

Howdice B. 
Rating:
3.0

Customer did not leave a comment.

Duane R. 
Rating:
3.0

Was charged an extra day erroneously. Due in 9/9/20. Dropped off night of 9/8/20. Waiting to hear why extra day charged and be credited. Have spoke with 2 people already and another is to contact me. Lot of wasted time

linda M. 
Rating:
5.0

Laura was very nice to deal with! Highly recommended

Lloyd T. 
Rating:
5.0

Friendly & nice!! Super helpful

charles L. 
Rating:
5.0

Customer did not leave a comment.

William Z. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
4.0

Very helpful and friendly customer service. A nice rental experience overall.

Cecilia O. 
Rating:
1.0

Don't make it a possibility for customer to back into a sandpit and get stuck. Then when it does happen you charge them an "after hours fee," a "cleaning fee," and the full rental because the customer didn't call roadside and spend their night waiting for it. When the vehicle was needed for less than an hour. Consider backing vehicles in so the customer just has to pull out like every rental car company, every other U-haul i've ever been too. Also, don't blame the customer for getting a vehicle stuck in your sandpit parking lot. Pretty convenient that there was 2x6's in the vicinity, one 2x6 screwed to another... typically used to get stuck vehicles out. i HIGHLY doubt this is the first time in 4.5 years this has happened. I drive by your location everyday. Since the rental date i have not seen the van parked in that location once. Shocking. WONDER WHY.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

Chuck S. 
Rating:
4.0

Customer did not leave a comment.

Olivia M. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

I was scheduled to pick up the truck st 10 am on April 8 from R&R. When I arrived, there was a note on the door, stating they were only open a couple of hours per day, beginning at noon! This would not work for me, as I had already hired people to help me load. I went down the road and found a for rent business that was able to help me. I definitely would not recommend R&R.

Diane J. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

On line experience took way to long. There was even families in the lot trying to figure out what to do on their phones. It took an hour to check the truck out. It took us an hour to get the stuff out of the storage unit. Not user friendly. AND I did tell them I would be there between 9-10 am and they put noon in the computer so I could not get anywhere with the app....so I called the center and they suggested me going to Palmer, which was 20 miles away. When you have a working crew waiting, this does not fly! We wanted a picture of ours asses for your cargo pic, but decided we were too pissed off to expose ourselfs like that. This is crap! We had to also chip about 3 inches of ice and snow off of the rig, and it was so closely parked to another rig we thought we should fold inall if the mirrors! Your apps sucks.

Karen D. 
Rating:
5.0

Adjust the backup mirrors for shorter people.

DONNA P. 
Rating:
4.0

Customer did not leave a comment.

RONALD C. 
Rating:
4.0

Customer did not leave a comment.

CINDY F. 
Rating:
5.0

Customer did not leave a comment.

Rhonda W. 
Rating:
5.0

Customer did not leave a comment.

gary V. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Jeanna L. 
Rating:
4.0

The 24/7 service at this location is sketchy and fails often forcing several tries at loading photos and data. The whole 24/7 system is not very intuitive and not easy to follow for anyone who is not extremely smartphone savvy.

Ron S. 
Rating:
4.0

Get the rental to use anytime

Edward S. 
Rating:
5.0

Great business and service was top notch. Very pleased with the ease of this experience.

Ron C. 
Rating:
5.0

Very happy with service! Quick, friendly, explained things well.

Courtney K. 
Rating:
3.0

Customer did not leave a comment.

KATHY T. 
Rating:
5.0

Customer did not leave a comment.

Sarah W. 
Rating:
5.0

Outstanding customer service!

Paulette B. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Brad E. 
Rating:
5.0

Perfect service couldn't ask for better.

Fred S. 
Rating:
5.0

Be open about the condition of rental truck at time of issue. Truck in question had no air conditioning. Dealer new and did not divulge . Weather conditions were 80 plus degrees, dealer explanation this was a city rental and not authorized to fix air. If that was the case it should have been divulged at the time of issue.

Donna T. 
Rating:
5.0

Great service !

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

Miles B. 
Rating:
5.0

Customer did not leave a comment.

Kelsea A. 
Rating:
5.0

No one was there when I dropped the trailer off.

Robert S. 
Rating:
5.0

They helped me pick the right truck and were responsive my needs. I enjoyed working with them at every level

Robert K. 
Rating:
5.0

Great service all around

justin T. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Alaska on and off road is wonderful. We appreciate them immensely.

NIKOLETA P. 
Rating:
5.0

Alaska on and off road is wonderful. We appreciate them immensely.

NIKOLETA P. 
Rating:
5.0

Alaska on and off road is wonderful. We appreciate them immensely.

NIKOLETA P. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

The back of the truck was not clean and there was either diesel or kerocene on the floor. The engine oil was 2 quarts low when I picked up the truck

Tony B. 
Rating:
5.0

Laura and Randy were so accommodating and pleasant to work with. I appreciate their kindness and efficiency. This is the location to get your u-haul!!

Mariann M. 
Rating:
5.0

Keep this particular vendor! So many others, in this community, were not open on Sunday. Many people move on a weekend. This particular one was extremely accommodating to my need to move on a Sunday.

shirley M. 
Rating:
5.0

Alaska On & Off Road was great! Professional, nice, clean and excellent service!

Thomas L. 
Rating:
2.0

Customer did not leave a comment.

marie F. 
Rating:
3.0

The electronic check in was too time consuming. In addition I wasn't prepared for it. What if someone can't get online when checking in?

gretchen H. 
Rating:
5.0

Great place!

jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

I will definitely be back next time i need a uhaul.

HEIDI H. 
Rating:
3.0

Customer did not leave a comment.

Franklin H. 
Rating:
5.0

Keep up the good work, I recommend on & off road to anyone that needs a U- Haul.

Dave H. 
Rating:
5.0

I put in the wrong date for my reservation and was contacted by AK On and Off Road to ask if I wanted the truck. They helped rebook the reservation. Check in and out were quick, professional and friendly. I'll be using them again. There was nothing I can say that needed improvement. Keep up the good work!

Diana G. 
Rating:
5.0

Customer did not leave a comment.

Genna C. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Everything 100%

Cal P. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
No reviews have been submitted for this location.

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