Customer Reviews for Alaska On & Off Road
(U-Haul Neighborhood Dealer)

185 reviews

6915 W Trevett Ave   Wasilla, AK 99623

(907) 631-0398

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/28/2022: Closed

Services at this Location:

Contact Us

(907) 631-0398

6915 W Trevett Ave
Wasilla, AK 99623

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/28/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ricky M. 
Rating:
4.0

Customer did not leave a comment.

Sheree H. 
Rating:
5.0

She is an amazing person giving awesome customer service 11/10 👍

WILL G. 
Rating:
1.0

They did not have an auto transport even though I reserved one 1 1/2 months prior. I had to drive to Wasilla and back to get the auto transport, with cost me $69.00 in gas. I slammed my stuff together because it was 1 day early and they had no idea when another one would ever be available.

CARMEN R. 
Rating:
2.0

Have the vehicle I ordered several months prior available and be picked at agreed location.

Denis M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Everything was great, can't say enough how pleased I am!

Adrian O. 
Rating:
5.0

The location is great, providers amazing. U-Haul itself is the problem. When you go a head and reserve a truck for three days for “local” you get shown a picture of the newer Ford 650's. When I showed up I got an old GMC with 140000 miles on it, with so much damage to the body and headlight housings you couldn't even verify that every scratch and dent had a “X” marking on it. Drove terrible. Really not satisfied that I paid near $400 to get something I wouldn't even expect my employees to drive. Surprised U-Haul even let's it have their name on the truck because if I saw someone driving it, it would turn me off from renting from U-Haul. Again, not the providers location's fault. The lady who helped me was awesome and they made it really easy. Shame on U-Haul for making people pay the same price for that truck.

Jordan F. 
Rating:
3.0

To difficult to return trailer using internet!

Pete D. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
1.0

They scammed me out of a deposit on the car hauler they gave me attitude when I picked it up

Ken R. 
Rating:
1.0

The tow dolly was rented to us broken, causing our van to flip over the tow dolly. We had to call roadside assistance and it took us an extra week to get to our location due to constantly having to stop to put the front left tire strap back on. It also did damage to our van.

Kelly P. 
Rating:
1.0

Extremely unpleasant staff ……………..

Shannon S. 
Rating:
5.0

Keep up the good work.

John F. 
Rating:
5.0

The app is very glitchy and I get kicked off. I had multiple reservations for the same day and the app wouldn't show them or give me any information on my reservation. Luckily the customer service for the 24 hr line was good and I was helped getting everything straightened out. Talking with 2 different U-Haul location owners this is a common issue. But the location owner I worked with was very good.

Daniel T. 
Rating:
5.0

Enjoyed using U-Haul on Parks in Wasilla. Rep was attentive too our needs !! Thank you !!

Richard W. 
Rating:
5.0

Nothing needs to be changed except to give the person working there a raise. 1.50 would be nice. The truck was clean but it looked like it needed to be retired on the outside only. The extra noise from the engine when it gets shut off, needs to be addressed.

Connie R. 
Rating:
5.0

Excellent service. Professional.

Joe C. 
Rating:
5.0

Laura was amazing, and heped us when our help fell through due to great weather. The date change was very helpful. The truck and equipment was spot on. Thanks for an easy move!!

LynneMarie O. 
Rating:
3.0

Customer did not leave a comment.

Candi G. 
Rating:
4.0

I wish they didn't have a stuffed dead moose head over the counter. If it was an antler from one who had died naturally that's one thing. But stuffed means they killed it. As a customer, I wish they didn't have things like that that can offend people, and turn people away.

Brendon M. 
Rating:
5.0

Garantee rentals locations as advertice and provide discount if the customer have to change their plans or pick it up in a diferent location. I drove 3 hrs for pick up the trailer, even if the webside says guaranteed.

Emmanuel M. 
Rating:
5.0

Very helpful with the truck rental. I needed extra time for the rental and Laura was very accomodating. I highly recommend them.

Doug M. 
Rating:
5.0

Thank you

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Allen W. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
3.0

Upset I was told 57.99$ for a 1 day trailer rental from Wasilla location to Fairbanks. Then was charged ~130$ for a 3 day rental based on milage.

Keegan N. 
Rating:
2.0

Clean vehicle between customers if it was not cleaned, do some maintenance to the vehicle. There was literally broken glass in the cab and food. All in all just terrible.

Corbin T. 
Rating:
5.0

Second time we used this agency. The agent was friendly and expediant. Will use them again.

Fred G. 
Rating:
4.0

We received a credit because the person who rented before us left the gas tank below a quarter of a tank of gas

Patricia J. 
Rating:
5.0

Customer service was amazing! Great first experience renting a Uhaul!

Piera L. 
Rating:
5.0

I did have some trouble with the check-in app. I was uploading a photo of a scratch on the side of the truck. The indicated uploading for over 10 minutes, which made me think it was stuck. I navigated back to the dashboard and it said I was checked in, but I had not gotten to the mileage/fuel photo yet. This comment is mostly just input for the app team.

JUSTIN F. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Perfect Thank you

Jim M. 
Rating:
2.0

Customer did not leave a comment.

Ashley B. 
Rating:
3.0

Your app for returning the truck sucks

Ethan K. 
Rating:
3.0

The staff was very nice and helpful on the phone when we talked with them and warned that the parking lot was icy. It was a sheet of ice with no gravel for traction. Our car even started to slide sideways when we put it in park. Because there was not jack on the trailer, I had to jack the trailer up using our own jack on a very icy lot to get it off the car hitch. The location was closed on Saturday when we dropped it off, so there was no one available to help me.

Bernard W. 
Rating:
4.0

Customer did not leave a comment.

Bonita R. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
1.0

The location was an ice sheet. I almost got the truck stuck because no one plowed or put down salt or grit. I And of course there is no service. No personnel was on staff and the self drop off technology did not work on my phone. I had to borrow a phone to check in on time. Also, I was given the wrong drop off by the clerk on Palmer. I was told to drop off at the uhaul on Trevitt. Pulled it up on my phone and followed instructions. Later I was called and told there was another drop off a half mile away, and I was charged and extra $50 or so with no explanation. Really disgusted with the lack of professionalism and atrocious service throughout this process.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

This location was extremely polite, helpful and accommodating. They assisted us by coming in on their day off to rent us the Pick-Up truck. I would absolutely recommend this U-Haul location to everyone I know. Thank you "AK On and Off Road".

Joe C. 
Rating:
3.0

Customer did not leave a comment.

TERRY V. 
Rating:
5.0

You covered all the bases and we appreciate the good quick service!

JAMES B. 
Rating:
1.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

Friendly, courteous and efficient. I will use this company again - without doubt.

Fred G. 
Rating:
5.0

Yes

GLIKERIA R. 
Rating:
4.0

Customer did not leave a comment.

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Mercedes H. 
Rating:
5.0

Customer did not leave a comment.

thomas S. 
Rating:
5.0

Customer did not leave a comment.

Craig P. 
Rating:
3.0

I had nothing but issues. My reservation was not linked to my account so I had to call anytime I needed assistance and the wait time is ridiculous!!! Also overcharged and now have a claim to get money back so I'm not ro happy right now. Also earned a free month storage unit and you DONT HAVE ANY in town I'm in but wouldn't give me any other perk to compensate! That perk was a 100.00 perk for me renting from you and no discount or nothing, not only that charged me for coverage I didn't ask for! Got no receipt either!

Linda B. 
Rating:
5.0

Amazing, very helpful people.

Mario C. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Excellent customer service, when ever I need a uhall this is the place I'm going!

Dave C. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
1.0

They said they were at wedding and MAY be back sometime this week. The garage door was open when I arrived and shut while I was looking for help. No one came out to help.

allen E. 
Rating:
5.0

Cleaner inside wipedown dash - and steering wheel and floors for safety and health reasons

Donald S. 
Rating:
5.0

Y'all are great to deal with. Keep it up!

Nina L. 
Rating:
5.0

The internet site where you order a rental. I had to call a number listed if something goes wrong. The person fixed it for me and was very personable. The web site was very confusing needs to be simplified. Thank you.

Mary Kay E. 
Rating:
5.0

Customer did not leave a comment.

mark W. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Nice person she explained how much the bill was which I did not get an email of the bill from pickup location like I was suppose to get just the rules. So she helped me out alot

VICKI H. 
Rating:
3.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Roman S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Nice people

Bill S. 
Rating:
5.0

They are great ! Will rent again from them ! Thank you !

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

Very nice people. Everything went perfectly.

Nancy F. 
Rating:
5.0

Laura was great !

Laura B. 
Rating:
3.0

Customer did not leave a comment.

Denise C. 
Rating:
3.0

Nice, and friendly people. Truck extremely dirty on the inside. Granted truck was just returned before I got it, but it looked like it hadn't been cleaned on the inside for months. Inside hasn't been wiped down for along time, seats super dirty, windshield super dirty, even crackers all over the dashboard!?!? Oil change light on, low washer fluid light on. Just not a great experience with the truck. People there did seem nice and helpful though.

Sean M. 
Rating:
5.0

Returning the truck was too time consuming. Took forever an$ hubby got inpatient.

Carolyn R. 
Rating:
5.0

Notta

David P. 
Rating:
5.0

Always quick service.

TED K. 
Rating:
1.0

Filthy vehicle, severely cracked windshield, vehicle locked with keys in ignition, the facility phone number was disconnected, unable to call them I had to reach out to Anchorage to get the vehicle unlocked, which took 5 plus hours. Missed all appointments for dropping off supplies. Waste of time and money.

Levi S. 
Rating:
5.0

The app is not the easiest to use. It would be better to be able to call and talk to a real person at any time with less of a wait. Overall it was fine. I did have to stand out side in 38 degree weather for an hour. That was unpleasant.

Weston B. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
3.0

No one was available when I picked up truck at 12:30 am to answer my question... truck was covered in snow... other than that, truck ran fine.

BARRY R. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Vinnie F. 
Rating:
1.0

Trailer wasn't swept off. Had about 6 inches of packed snow on the roof. Customer lock was still locking the compartment. Had to point it out and wait for it to be cut off. Tail lights covered in dirt. Rude and unprofessional staff. Very intrusive questioning even though I had reserved, prepaid, and checked in ahead of time online. I will gladly drive 20 miles out of my way in order to avoid using them again. I will not be doing business of any kind with them. It was a horrible waste of my time. I've rented a lot of uhaul equipment over the past decade. This is by far the worst location I've ever dealt with. I do not appreciate questions about where I work, who my boss is, and what his phone number is. My rental was personal, not commercial.

Jason S. 
Rating:
3.0

Customer did not leave a comment.

Doris T. 
Rating:
5.0

Owner was very nice and thorough. Easy pick up and return. Will definitely use these guys again!

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Lucy B. 
Rating:
3.0

Getting the unit was smooth. Otherwise leaving it in Florida was a nightmare. The drop-off spot we left it at never recorded getting it so I had to deal with several emails and texts. I feel uhaul needs to hold their ppl accountable for poor paperwork resulting in cases like mine.

HAROLD S. 
Rating:
5.0

Excellent and friendly service. I was in and out quickly and efficiently.Would surely use this location again if the need arises.

Ted A. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
2.0

Very cramped area.

Howdice B. 
Rating:
3.0

Customer did not leave a comment.

Duane R. 
Rating:
3.0

Was charged an extra day erroneously. Due in 9/9/20. Dropped off night of 9/8/20. Waiting to hear why extra day charged and be credited. Have spoke with 2 people already and another is to contact me. Lot of wasted time

linda M. 
Rating:
5.0

Laura was very nice to deal with! Highly recommended

Lloyd T. 
Rating:
5.0

Friendly & nice!! Super helpful

charles L. 
Rating:
5.0

Customer did not leave a comment.

William Z. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
4.0

Very helpful and friendly customer service. A nice rental experience overall.

Cecilia O. 
Rating:
1.0

Don't make it a possibility for customer to back into a sandpit and get stuck. Then when it does happen you charge them an "after hours fee," a "cleaning fee," and the full rental because the customer didn't call roadside and spend their night waiting for it. When the vehicle was needed for less than an hour. Consider backing vehicles in so the customer just has to pull out like every rental car company, every other U-haul i've ever been too. Also, don't blame the customer for getting a vehicle stuck in your sandpit parking lot. Pretty convenient that there was 2x6's in the vicinity, one 2x6 screwed to another... typically used to get stuck vehicles out. i HIGHLY doubt this is the first time in 4.5 years this has happened. I drive by your location everyday. Since the rental date i have not seen the van parked in that location once. Shocking. WONDER WHY.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

Chuck S. 
No reviews have been submitted for this location.

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