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KATRINA W
Customer Reviews for Alco Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I WAS CHARGED FEES THAT I DID NOT AGREE TO. I HAVE CALLED AND SENT AN EMAIL, NO ONE IS RESPONDING BACK. I WILL NEVER GO BACK.
JACCI SThe process was awful. I wa quotes 86.00. When I got to U-Haul the size I reserved was not available. I moved to the next size. It was advertised at 29.95. I paid $189! For 6 hours! Deceptive practices!
Kafi DThe gentleman in the office was very helpful in telling me how to use the app to complete my rental. Very pleasant. The truck was very clean and ran well.
FELICIA MOwner/agent should take care to tighten the hookup of the trailer to customer's hitch. I had to tighten it to minimize the rough vibrations being transmitted from the trailer to my van. Also, the safety chains should be hooked up without scraping the ground. Mine were scraping and causing sparks. Overall, though, I had a good experience: check-in and return were easy, and the agent was pleasant.
GIAC-ANH NQuick and easy pick-up.
DONZELL HActually, you all did so well, I do not see a need for change at the moment.
DONZELL HThe box truck drove horribly. This is probably my third time ever renting a big box truck and it just did not drive good at all. It was just a hard drive and the cab had an odor.
Bo BVery convenient location.
Kevin WLiju was extremely courteous and knowledgeable. It was a very easy process.
GEORGE JThe A/C did not work properly.
RICKY R👍🏽👍🏽
Christine YIt was easy and quick process close to home. It was an excellent experience. Thank you !
Angelina AContinue to keep good personal
RONALD Ggood riding truck
RICHARD LSuper fast process and great customer service
ONDRA REasy in and out
MAX LNone
ODUNAEN INice and friendly
Stephanie TCheck in was very difficult. Agent was pushy about my pickup time. Called me 15 minutes after my pickup time. When I arrived, he had difficulty with the reservation because it was under a Corporate Account.
Robert SVery helpful and accommodating. I actually got there a few minutes before opening and they were happy to help and get me on my way.
Stephen SOver charged my for gas when I returned it full
RAPHAEL WTruck was practically on E and the charge was too much
JESSICA FGreat customer service and attention
Dorgival TVery expensive
WILLIAM FOwner is actuallt quite friendly and is always there working 6 days. He helps you hook up the trailer and makes sure everything is secure and all the lights work.
KEVIN CNice Customer Service and no hidden charges
SAJU KThe employee who assisted with my rental was rude and completely lacked customer service skills. When the transaction was complete I said thank you and he pointed at the door. I will never use this location again.
Brandi GNothing this location is very efficient
MICHAEL AThe Van I rented was dirty inside the hauling space and the outside!
LAWRENCE TGreat place to rent from
KASEY AThe truck was clean and ready to go. Very friendly staff
DEBORAH NUhaul location was convenient as it was near by the whse I was pickup up my items. Location is a no frills facility but, the equipment was well maintained. My trailer still had the new tire nubs sticking out and the sheen of newer tires. The performance of the trailer was non eventful, meaning no surprises no performance issues and worked as expected. The owner of the uHaul did the actual trailer hookup, electrical connection, and hooked up the safety chain. Great for customers who don't know how to do those kind of things. I like to do my own hookups though. One thing the uHaul owner didn't do was twist shorten the safety chains. The chains did occasionally rub on the ground. And there was evidence of that happening in the past rental events with already chewed up chains during the first visual inspection.
ALAN LThe staff was fast and efficient. I appreciated this. Didn’t have to wait in line which was also good. After hours drop off was easy.
JEROME PGreat service, quick and easy. Thank you!
MONICA JThere was a lock on the trailer from the previous customer! I had to go to another location where the people were wonderful to get the lock drilled off! i also had to get the blankets and dolly at the other location. Overall, very bad experience at this location.
MARGARET RThe manager, at this Uhaul location was very nice and assisted us to make our move successfully. I will recommend this location.
MILDRED DNo recommendation
MONICA DSmooth transaction, friendly operator
JOHN GWhen I arrived for pick up I found that U-Haul had done a switcheroo (without my consent) - replacing the 10' that I had originally ordered with a 14'. I was not happy! Fortunately, Thomas (facility manager) managed to get me the 10' vehicle that I had ordered!
RENJI AOriginally rented a 10' truck but on arrival, none available. We had to then rent a 15' instead for more money.It worked out in the end but disappointed that we did not get what we reserved.
Michael NService was excellent Quite environment professional experience 👌
NASTASSIA AN/A
Cynthia AI drop off and where I dropped off at was trying to say that I never dropped off even though I provided pictures of when I dropped off was very poor service and will never do business again
Christopher HGet rid of the owner
Brittany HWas charged 3x instead of 2x for my rental. Guy there is damn RUDE
kenias cowner was friendly and professional. Made experience easy and enjoyable.
Brian R