good riding truck
RICHARD L
Customer Reviews for Alco Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super fast process and great customer service
ONDRA REasy in and out
MAX LNone
ODUNAEN INice and friendly
Stephanie TCheck in was very difficult. Agent was pushy about my pickup time. Called me 15 minutes after my pickup time. When I arrived, he had difficulty with the reservation because it was under a Corporate Account.
Robert SVery helpful and accommodating. I actually got there a few minutes before opening and they were happy to help and get me on my way.
Stephen SOver charged my for gas when I returned it full
RAPHAEL WTruck was practically on E and the charge was too much
JESSICA FGreat customer service and attention
Dorgival TVery expensive
WILLIAM FOwner is actuallt quite friendly and is always there working 6 days. He helps you hook up the trailer and makes sure everything is secure and all the lights work.
KEVIN CNice Customer Service and no hidden charges
SAJU KThe employee who assisted with my rental was rude and completely lacked customer service skills. When the transaction was complete I said thank you and he pointed at the door. I will never use this location again.
Brandi GNothing this location is very efficient
MICHAEL AThe Van I rented was dirty inside the hauling space and the outside!
LAWRENCE TGreat place to rent from
KASEY AThe truck was clean and ready to go. Very friendly staff
DEBORAH NUhaul location was convenient as it was near by the whse I was pickup up my items. Location is a no frills facility but, the equipment was well maintained. My trailer still had the new tire nubs sticking out and the sheen of newer tires. The performance of the trailer was non eventful, meaning no surprises no performance issues and worked as expected. The owner of the uHaul did the actual trailer hookup, electrical connection, and hooked up the safety chain. Great for customers who don't know how to do those kind of things. I like to do my own hookups though. One thing the uHaul owner didn't do was twist shorten the safety chains. The chains did occasionally rub on the ground. And there was evidence of that happening in the past rental events with already chewed up chains during the first visual inspection.
ALAN LThe staff was fast and efficient. I appreciated this. Didn’t have to wait in line which was also good. After hours drop off was easy.
JEROME PGreat service, quick and easy. Thank you!
MONICA JThere was a lock on the trailer from the previous customer! I had to go to another location where the people were wonderful to get the lock drilled off! i also had to get the blankets and dolly at the other location. Overall, very bad experience at this location.
MARGARET RThe manager, at this Uhaul location was very nice and assisted us to make our move successfully. I will recommend this location.
MILDRED DNo recommendation
MONICA DSmooth transaction, friendly operator
JOHN GWhen I arrived for pick up I found that U-Haul had done a switcheroo (without my consent) - replacing the 10' that I had originally ordered with a 14'. I was not happy! Fortunately, Thomas (facility manager) managed to get me the 10' vehicle that I had ordered!
RENJI AOriginally rented a 10' truck but on arrival, none available. We had to then rent a 15' instead for more money.It worked out in the end but disappointed that we did not get what we reserved.
Michael NService was excellent Quite environment professional experience 👌
NASTASSIA AN/A
Cynthia AI drop off and where I dropped off at was trying to say that I never dropped off even though I provided pictures of when I dropped off was very poor service and will never do business again
Christopher HGet rid of the owner
Brittany HWas charged 3x instead of 2x for my rental. Guy there is damn RUDE
kenias cowner was friendly and professional. Made experience easy and enjoyable.
Brian RGas level was not accurate. Starting mileage not accurate and owner over charged me even though he reassured me it’s fine.
Patrick MNothing
LUCKY OFacility was not open while accepting rentals but required an in person pick up. I’d rather go to a real location v this satellite that is someone’s home. .
Thomas IThe driver side car trailer light did not work when lights were on but would come on when brakes and turn signal were used.
Stephanie WCustomer service is poor, they have terrible communication, didn't provide proper equipment and the truck was extremely dirty.
SHEYENNE MNice easy location.
Jay PGreat staff!
Nicholas JGreat experience!
La NTrailer was in muddy swampy location with poor drainage.
Jeff HActually read the rental agreements and the additional equipment that the customer requests, and then make sure that the equipment being rented is in the truck that we are going to check out, especially if it is being picked up after hours. We paid for items that were supposed to be in the truck upon arrival and they weren't there, and since it was after business hours, there was no way to get it corrected. There was a hole in the front driver side of the truck, anything inside would have gotten wet if it was raining.
Tiffany SGreat experience
susan wGreat customer service.
Joann HThe agent was very amiable and compassionate. Her assistance with our needs was appreciated. I would recommend her location and rent from this location again.
Carolyn ZExcellent Service. Andrea was AWESOME! We will recommend to family and friends.
Zonceria AGreat rental experience! The owner is very nice and helpful. Would recommend renting from this location.
MONTY CProfessional woman did everything one can expect. Thank you.
Don Sthe trailer have old tires and bad stabiliced the light not working good
humberto gNot Good customer service was not good at all was overcharged for our our Rental we. Was told that our rate was only supposed to be charge 19.99+ tax and the rate for dolly, which was $7.99
Leeartis MThe truck had a terrible bounce on the front end. I do not know if this is by design or an indication of bad shocks. I feel the truck needs an alignment. At highway speeds I had to keep adjusting the direction of the truck. Perhaps it was wind but from my experience it may be an alignment.
MONICA ANone
Glen M